Ordered replacement for AV recorder, and 50" TV. Was told it could be 3 weeks after placing my order! Maybe!! The sales person should have asked repair manager if it was possible to get this done sooner. I'm sitting here waiting. UPSET is not the word for it. They have my money. I have NOTHING but an empty wallet. read more

I went into this unfamiliar place knowing I wanted a digital sound streamer. Though I Didn't know I would find a new community of people who I felt cared about my audio needs. Miguel is the man who helped me narrow down my choices of digital music streamers, and did a great job of that. He treated me with respect and valued my time. Not knowing if i had the money to purchase a single item, or a complete system. I highly recommend going to bjorns for all your audio needs if you value quality, your time, and community. read more

I've had nothing but great experience with the Bjorn's team from sales to installers for my Control4 & Josh.ai system setup. The team was very knowledgeable and spent the whole week plus some extra days to ensure my system was up and running smoothly. I just wish they did low voltage wiring install for light switches. Thank you Ted, Xavier, Marc, and Ben for your help in making my home Smart! read more

Integrity use to be key when doing long term local business. Regardless if there is little to no competition, attempting to deceive loyal customers which may result in losing them is a faulty business model. SA has very few rivals to Bjorn's and as a result over time they have may become less honest, very inflexible and quite mercenary. If you search their reviews you'll find situations where they may have been unfair or unresponsive with customers depending on their ethnicity. You'll find instances of faithful customers who all of a sudden Bjorn's decides to be less than forthright or thorough with. There are only 55 reviews for them on Yelp. That's not a large sample size. Don't pay attention to the clients who give them praise. Many of them have one-off jobs or smaller projects that Bjorn's can easily resolve. Once you become entrenched with them they start leveraging the complexity of your home's IT and entertainment systems. They will claim that the companies they carry won't allow them to do this or that, but if you delve you'll find they're trying to up-sell you or charge you their ridiculous $200/hr tech service rate which may result in slow work and multiple visits. They aren't a true customization company but more akin to what you would find with electronics and entertainment systems stores. My informed opinion based on dealing with them for many years is this: Caveat Emptor. Again there aren't many options locally, but if you look hard you will find better solutions especially if you require a true custom fit for a complex modern smart household. read more

We've been eyeing Bjorn's for awhile now, but it's been a bit tricky trying to find time to go since they close at 4pm. We finally made it there 10 minutes before closing, and we were very impressed with the customer service! I walked in right at 4pm to meet my husband in the store, and I wasn't stopped by anyone. Instead I was greeted with a smiling clerk even though it was closing time. We were helped by John who was so sweet and patient in answering all of our questions. He even delivered our TV to our home 30 minutes after purchasing it! To add on, he answered our questions about our patio TV even though we weren't buying anything for our patio entertainment. The cherry on top was he gave us the TV mount for our TV for free. The service here was beyond our expectations. We will definitely be shopping here for our home entertainment products from now on! read more

Bjorn's Audio Video - Really inviting interior - Electronics Near Me - San Antonio, Texas

My grandfather introduced me to Bjorn's in the early 90s. I knew nothing about expensive sound systems or cutting edge video technology at the time, but I caught his enthusiasm for multi-channel audio setups, rear projection screens, and $1,000 Pioneer Elite-branded LaserDisc players. After just a few visits, I was begging my parents to buy me a home theater system and a LaserDisc player. My wish came true and I became the envy of Northwest Crossing Elementary School. Yes, I was the spoiled only child with a 5.1-channel receiver, a massive subwoofer, and a collection of over 200 gory horror movies on LaserDisc. Nearly thirty years later, I continue to be a loyal Bjorn's customer. No one in San Antonio (with the exception of Mr. Dybdahl and his staff, of course) has a longer, more varied history with Bjorn's ("Bjorn's, just Bjorn's") than yours truly. Bjorn's is not cheap, but you get what you pay for*. If you're an audiophile or videophile, just ask yourself this question: would you rather have a $200K THX 10.1 theater setup in your media room or a $200K 2016 Lamborghini Huracan LP 610-4 in your garage? I'm an audio/videophile and would prefer the Lamborghini, so that was a dumb rhetorical question. The point is that the finer things in life seldom come cheap. Bjorn's is a boutique electronics store for a small but passionate demographic of uber nerds willing to pay top dollar for superior equipment and service. Speaking of service, you won't find a more knowledgeable, passionate sales team in San Antonio. Bjorn and his staff (kudos to Kris and Neil in particular) know their equipment and can explain why a 13.2-channel Denon AVR-X8500H receiver costs $4,000. More importantly, they will never pressure you into buying something outside your budget. The next time you visit Best Buy, try asking your pimple-faced sales associate why the LG C8 4K OLED TV costs more than the LG B8. He'll issue a monosyllabic response before emptying his drool cup. Low-cost home theater systems are de rigueur these days, yet Bjorn's has continued to thrive as an upscale alternative to the audio/video departments at Best Buy, Costco, and Walmart. If you're a serious audio/videophile looking to upgrade your home theater from 1080p to 4K, then skip the dispassionate big-box retailers and drive straight to Bjorn's...just Bjorn's. *That sentence offends my grammarian sensibilities to the core, but I was feeling more descriptive than prescriptive. If it offended your sensibilities, too, dear reader, then I offer this alternative: "Bjorn's is not cheap, but the unparalleled equipment and service you receive justifies the money you spend." Phew. I feel better now! read more

We received the very best service with Jacob and Andrew installing a new piece of gear into our TV system. They were both professional, kind, efficient, respectful, and great quality of work. They went above, way above the call of duty!!!!!!! These two men are going to have incredible success in their careers. Bjorns is very blessed having Jacob and Andrew! And, the cherry on top, we love how awesome our system works together. Bjorns provides solutions where we could not find in any other audio video type store. They will be our first stop next time!!! We also want to thank Carl for all the product info he gave us on the phone. And, when we went to Bjorns the following week, we thank Freddie for his service as our sales person. Both Carl and Freddie were kind and professional. read more

I had the pleasure of working with Jonathan on purchasing a new TV and surround sound system. Jonathan really listened to my concerns and gave me great recommendations. I could not be happier with the end result. He also came out and did the installation of all the new equipment and got everything up and running for me. I told him that cord management was a concern and he brought his own personal tie straps to make sure that everything was nice and secure. I highly recommend him!!! read more

All sparkle and no substance! Shopping here is like buying a used car. Slick salesmen that promise everything but never deliver. Products and services are overpriced. I have low expectations for my $2000+ Sonos Arc sound system- I just want sound to come from my speakers when I turn my TV on. Not work at peak optimization, just want sound to come from the sound system and not from the the TV speaker. Will probably never go back except to get my system fixed or get my money back. STAY AWAY FROM THESE CLOWNS! read more

I have not had to look for installation hardware ( isolation table for subwoofer ) for many a year (12+), but Jordan knew the 'old label' terminology and told me of the 'new' solution for my new subwoofer at an affordable price... Jordan will take the time to work with you, great asset for Bjorn's... I highly recommend you discuss your needs with him for your 'mancave or 'sheshed', LOL... read more

Bjorn's Audio Video - Let the sound surround without pounding the floor ( downstairs neighbors just won't understand the soundtrack for 'Dante's Peak', prudes... - Electronics Near Me - San Antonio, Texas

Purchased my home theater system two years ago with a 3 year warranty. Began having issues with receiver that blew twice. Several visits later, Daniel of their technical staff personally laid out a process to determine the cause of the issue and then make sure it didn't happen again. He determined the issue and reset everything like new. No problems since. Terrific customer service. Thank you. read more

Quality service from the beginning to end! Ted was very helpful when asking questions and answered everyone with professionalism. Jacob, the tech was extremely knowledgeable about the system he installed and explained everything very well!! If there was something we were having trouble with after he left, he would get back to us and explain it so well we could correct the problem!! My husband and I so appreciated him! Thank you Bjorn for the people that work for you!! They are pure quality!! (April 11, 2023) Have used Bjorn's since 2012 and have always had great service! read more

Bjorns is a wonderful company to purchas a television. They have a wonderful staff, especially, Jonathan A. He has been very helpful with our purchase. Also, the installers were very knowledgable and professional. They actually found a defect in the tv they had just installed right before they left, and had a replacement sent out immediately. They installed the replacement, and checked it to make sure it was ok. I would recommend Bjorns for audio visual items. read more

I ordered a LG TV on December 1st, which they said was 1. "Ordered and should be arriving in a week or so" 2. "Not on backordered or anything" and 3. "No one has a order placed ahead of you." They took the money that day, and its now Dec 28th. I have had to call every week since December 1st , because no one calls to update the status. The person I talk to everytime seems annoyed from the moment they pick up the phone and dismissively says "I don't know what to tell you, and I don't know when we will get any". I will wait one more week then cancel. Look , I understand stock and demand , but I don't need someone to sound annoyed everytime I call to check on my purchase. The lack of compassion and communication from a business that is supposed to provide a "premium customer experience" is suprising and dissapointing. I have spent thousands of dollars over the years here and never had this problem. Sliding customer experience is an symptom of poor management. I would recommend taking your business elsewhere if you expect a premium customer experience. read more

Bjorne''s Audio Video - showroom, installation, service before and after the sale is head and shoulders above any store in San Antonio and certainly runs rings around any online store. The personalized service is unrivaled. The personnel are professional and knowledgable beyond any expectations. Shopping wiith them is a breath of fresh air and a joy. Justin Grant is the gold standard sales and tech man. Bijorns is fortunate to have such a dedicated employee. Service at many places is truly lacking these days. - not here! read more

We had a superb experience. Justin Grant provided very knowledgeable guidance, and was exceedingly patient with our questions and desire to look at numerous models and TV screen sizes. I think he spent an hour with us on our first visit, and we didn't buy anything at that time. He personally attended the installation and spent a lot of time, again, with instructions. When we had a minor malfunction, he rapidly answered my email question with a simple solution that worked immediately. Pricing was competitive with big box stores, without the stoner salesperson. We will definitely be repeat customers, and will look for Mr. Grant. If only they sold automobiles! read more

On 4/7/2020 I entered Bjorns to research and purchase a home media center system. I was made to feel unwanted and unvalued as a customer. The salesman Eduardo Perez not once during my 45 min ever introduce himself to me, he never asked me my name and not once present himself as he valued me as a potential customer. In 18 years of living in San Antonio, have I've ever been made to feel like this. I'm not sure if it was my race (African Descent) or some preconceived notion of my ability(in) to be able to afford their products or not but I'd never step foot in another Bjorn's store as long as I shall live. And if I hear anyone say they're going there I'll do my best to discourage them. Bjorn's has a 0 rating as far as I'm concerned. I've decided to purchase my equipment from a YouTube star rather than spend a single cents with this establishment. African Descent read more

Martin came out to fix my brand new Samsung TV. Samsung had forgotten to include some parts so they stand wouldn't screw in. It took two trips, but that was because of Samsung. He said they gave him push back, but he really seemed to advocate for me--I heard him talking to them when he was at my place. read more

I had excellent service from Jacob Elsik from Bjorns. He installed a hanging TV. He corrected a dangerous fire hazard from a previous installation by another company. Our internet is very slow and he has a plan on how to make it faster. I am going to schedule him to come back and fix my internal. I highly recommend both Jacob and Bjorns. read more

I have been doing business with Bjorns since about 1978. We have had various service needs over the years, mostly handled by James who has since retired. We have had Jacob Elsik out to our house several years ago for one problem and today for a different one. He showed up on time, communicated very well to understand the issue. Was very efficient with his time and repairs. He identified a separate issue with our receiver that we were unaware of which ended up needing repairs under warranty. I highly recommend Bjorns for A/V needs and their service team with Jacob is outstanding. read more

I do not post...ever, however the service at this establishment is superb...literally unmatched! Chris and the team were amazingly helpful with all of our questions. They educated and guided us with our purchase and then pulled through immensely with their warranty! I can't thank you all enough for the entire experience. Krissy & Joe read more

Bjorns is top notch and a great company to do business with. Their technicians are problem solvers and address issues that arise with our home audio system in a responsive and thorough manner. We've had the pleasure of working with Jacob Elsik and Ronnie for the last few years and they are excellent. They immediately respond, even in off hours, and see the issue through to completion. I don't leave many reviews but when a business and its people stand out so far beyond the typical (and even good) customer service experience, they deserve to be publicly recognized. Thank you Ronnie and Jacob and the rest of the Bjorns team for being so professional and excellent at what you do. We know we are in the best of hands when we have home audio needs. read more

I think I have an decent home theater set up. Kenwood Soveriegn THX receiver, 400 disc Blu Ray changers, Altec Lansing THX speakers, and a Sharp Aquos LED HDTV. Sounds like I spent a fortune? Not really, the Altec speakers retailed in the 90's for $300 each. Thinking back I paid $300 for all 5 on Ebay. Craigslist find Kenwood for $100, changers closeout from Circuit City. One day when one of my rich (and still unknown uncles) passes and leaves me a fortune in Vanilla Wafer manufacturing patents; wait better just count on winning the lottery instead (maybe twice). I will go to Bjorn's without hesitation and spend easily 200k on toys. Wish list items would include that new Denon flagship receiver for $8,000. Heck I might as well go for the gold with a full McIntosh system. If the average surround set up is 7.1 these days, that's $168,000 worth of speakers not including the processor and matching amplifier. I'm sure I can find a good projector and screen for around; well I may have to ask the wife for a budget increase. Fear not, they have other top notch brands for those who don't want their home theater to cost more than a Lamborghini Aventador. I've been shopping here for years including the old location on 410, staff is always friendly and attentive no matter the size of your bank account. Check out the ultimate home theater room when visiting to see the latest and greatest home audio technology. I love Bjorn's and will continue to visit every time I'm in San Antonio! read more

Most electronics businesses should send employees here for training on how to talk to a customer. If a customer is just looking around, maybe they're getting ideas. If a customer knows what they want, find out how they did their homework, help them along from there making sure they are working with good information.. I guess that is what really turns me on about Bjorns AV they're about ideas and good information with the latest in audio and video technology. Sometimes the info they've given me has gotten me what I needed somewhere else, sometimes I have bought from them. I have always gotten reliable information from every person who works there. read more

Just had my TV installed by Mike and Wally, they did a great job and were very professional. My wife and I are very satisfied and we definitely will be going back to Bjorn's at a later time to purchase some speakers and a bass box. Thank you very much for a great professional customer service. read more

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We have done business was with Bjorn's for years and the service has gotten unacceptable. They have done major network and Control 4 updates for us and we have continuous issues. Trying to get something fixed takes forever and multiple visits with service call and labor charges. Bjorn's is no longer the go-to place for your A-V needs. read more

Very knowledgeable staff and they stay up to date with newest release of product technology. The store maintains the latest electronic gear in stock for comparison to other products. If you're in the area, go check out the theatre rooms. They are phenomenal and it's a better experience than the movie theater that you can have at home. The purchase of my TV was quick and painless. I will definitely go back for future purchases. read more

Bjorn's is a locally owned store so that- in and of itself- makes it a 5 star. Their service is very good (sometimes can be a bit annoying if you are just looking), but if you have questions regarding high end equipment, this is the place to go and get your questions answered as well as pick up a piece or two. Have shopped here for years now, adding a bit at a time. High end brands like B&W, Dennon, etc. available. Could I have possibly spent less at a big box place, possibly but the service is key. Shop local. read more

I recently went to Bjorn's with the thought of upgrading my sound system. Bjorn's has a stellar reputation, and has had for many years. Of course I expect any business to tout the brands that they sell, but while looking at their equipment, I asked the salesperson how they would compare a world famous name in stereo equipment to a piece he was showing me. He shrugged and dismissed my question saying "I don't even know who that is." He lost me right there. If he hadn't even heard of the company I mentioned, then he is just some guy who was looking for a job, and not the kind of knowledgeable sales person that it takes to sell me a $4,000 amplifier. Craig B. read more

I'm not a big reviewer, but my experience with Bjorns felt like one was warranted. I have been waiting months for a simple order and installation to be completed. The delivery and install has come and gone multiple times, with zero outreach from Bjorns each time they've missed it. This is for a few basic items from Sonos that they told me they'd be able to get expedited months ago, but clearly forgot to even order until I asked. We're now months past the lead time where I could've just ordered the items myself. Needless to say I'm extremely disappointed with the service, and will be very clear on this when anybody asks me for av recommendations. read more

Comparing most other places that happen to sell electronics to Bjorns would be like comparing a Kia to a Ferrari. When it comes to TV's and electronics, I'm normally the go-to guy in virtually all of my social circles. I'm an avid cinephile who just happens to have a toppling 500 blu-ray disc collection which is ever growing. But back to these audio and video nuts. I recently ran into Bjorn himself at a local retailer and we got to talking shop when he gave me his card and graciously offered to give me a personal tour of his shop. Unfortunately, he said he'd be leaving on business soon when I did call him back but he set me up with manager Neil. Although I had to wait a good 20 minutes from our scheduled tour time, Neil was quick to apologize and show me and my g/f all the goods. I primarily wanted to drop in to see their 4K televisions (which were amazing) but soon found myself being impressed by everything else they had to offer. A $200,000 media room was their crowned jewel and it contained a THX 10.1 audio system, an impressive 3D projector with adjustable lens and full blown immersive D-box theater seats with programmable settings. This room reminds you what its like to be mesmerized by technology. It's like the first time you saw an HDTV, simply jaw dropping. Neil spent nearly 2 hours explaining products, showcasing emerging technology, and just exhibiting his overall awesomeness. He never once pressured us into buying anything or showed any aggressive behavior so buyers can let their walls down and just truly enjoy all the cool gadgets they have. We were blown away by his level of customer service so me and my g/f decided that our next electronics purchase would surely be at Bjorns. Whether you're an audio and video techie like me or you just want the best out there, come check this place out and be sure to let them know Aziz sent you. read more

I had the most incredible retail experience here - so different than what we are now expected to view as "good." We purchased a new sound bar (SONOS - very good system) and speakers to use with our 70" Sharp TV. Bjorn's installers came by and took time to set it up and it was functioning great, until one of the installers noticed that after removing the TV from the wall and then putting it back on the wall that there were some thin, black, horizontal lines at the bottom of the screen. They immediately called their TV technician who was at the house within an hour. After looking at the TV, he said he needed to get it back to his shop to fully evaluate, which he did immediately. We got a call two days later saying that, unfortunately, it was badly damaged and that repairs were not possible since the parts were no longer available. So, it is about this time that most retail places start haggling with you about who caused what, how old the TV was, blah, blah, blah, all designed to make them more money and avoid taking any responsibility. But, wait, not at Bjorn's apparently! All they wanted to know was if I would like a 75" replacement TV or a $1700 store credit. Note that I had gone online to see what the going price would be for my old TV (used) and it was $1700! We elected to take the replacement TV, and that was that. Installers will be out here in two days to do the work. Such a pleasant, unexpected, experience - I'm tempted to go buy something else from them even though I don't need anything. No more Best Buy, etc., for me - prices may be a little higher here, but the professionalism and customer-oriented care are worth anything to me; what a breath of fresh air! read more

Bjorn's is a San Antonio landmark, and for good reason. They offer only the best in home audio and video. Although other raters whine and complain about Bjorn's prices, they are not above retail, so shuddup already! The staff are very professional, educated, attentive, and helpful but never pushy or stuffy. Everything is nicely laid out. There's a small assortment of open-box and used items. If you ask for a military discount, they'll gladly oblige with 10% off. Highly recommended. read more

We initially went to Bjorn's four years ago when we were in the process of building our home. We asked them for wiring throughout the house, and they provided a quote for the work plus the equipment (e.g. television, sound system, etc). We told them at the time we would purchase the equipment separately, as we were able to save thousands of dollars buying it ourselves. After they came to install the wiring, they informed us they could not complete additional work as we did not buy the equipment from them, which forced us to go through another company. Although this left a bad taste, today we went back to inquire about new equipment for our outdoor WiFi. The salesman was rude and seemed annoyed to have to "look up" what we wanted. Bottom line: we received poor communication and poor customer service. We will never return. read more

San Antonio's best local electronics store. I went in this afternoon to purchase some upper-end headphones and was greeted by a gentleman named Andy. Although Bjorn's didn't have the exact model I was looking for, Andy didn't try to sell me on another pair. Instead, he told me that I should get what I want and that he'd be happy to order them or if I needed them today that I should go somewhere else. That alone is the best customer service I've ever received in an electronics store, but wait there's more.... Andy realized I was interested in home theater equipment and tv's so he started showing me all of the different rooms and the cool new technology. Even though I told him I was a grad student and couldn't afford anything like that, he still took the time and showed me everything. He was just as excited as I was. The next time I need something in the electronics world, I'm choosing Bjorn's. If you go in there, ask for Andy. He'll treat you right. read more

I purchased outdoor speakers for my husbands birthday in April. Installer came out and indicated I would have an estimate by Wednesday/Thursday of that week. Had to call on Monday and speak to a manger. Throughout Monday I received 3 different estimates (all different amounts) for the same work. Never received a call to confirm I received or walk me through the estimate. Ended up taking the equipment back and again talked to another manger. Amazing that no one offered to make it right for me the customer. Extremely disappointed in Bjorn's. They are supposed to be know for their service but not on my case. read more

Bjorn's takes great pride in both their products and their service. They recently donated a 32" LCD TV to an organization I belong to for us to auction off. I was the lucky winner of the TV! I called Kris at Bjorn's to ask about having them come and install the new TV and haul away my old one. I can't say enough about the service they provided and the help they gave me to hook up, program the remotes, and show me how to use everything! This was my 2nd experience with Bjorn's, as I previously purchased a TV there and got the same great delivery, set up, and explanations! The next time I want to add or upgrade my electronics, I will be back at Bjorn's! I'm sure you can find some of their product line at other places, but you cannot get their service! And Bjorn's carries some unique, top-of-the-line products that you can't find at other stores! It's fun just to go in there and enjoy the experience! And, contrary to what some people think, they do carry more moderately-priced products as well! Highly recommend Bjorn's for products, knowledge, and customer service! Thanks, Kris and everyone else! read more

I paid Bjorn's over $90,000 for a whole house control 4 system more than 4 months ago. The job is still incomplete and Bjorn's has not fulfilled what they committed to do. Still one thermostat and the lutron have not been connected. To this day I still have received no orientation or instruction on the system. Their technician, Marc, is terrific. Their sales process is good. Follow up and keep commitments not so good. Definitely would not recommend this company for a high end system. read more

They might be awesome but I wouldn't know. I made the trip out during normal business hours to be greeted by a cheap printed sign that said they are holding a private sale from 1-8pm. No mention of this on the web page which I reviewed prior to visiting. This very Yelp page specifically says "open now" under hours. Completely wasted my morning going to a closed store. EDIT: I went back the next day and it was a nice shop. read more

I intended to make several audio/video purchases for my new home. I knew from experience that I did not want to go to one of the big box stores for their lack of service and knowledge. I went to Bjorn's to research and had a very helpful salesman provide me the information I was looking for. I was about 30 days away from purchasing so I took his business card and left. When I was prepared to purchase, I found that he no longer worked there and began working with Eric. I liked Eric's personality and his knowledge and helpfulness were very good. I purchased 4 flat screen tv's including a Panasonic 65" Plasma 3D and a Bose home theater system. My total was around $6,500. I requested one tv to be mounted in my bedroom on the wall. All other tv's and theater system were delivered the next day. I was told I would be called once their installers set up an appointment. I was having an alarm company rep speaking to me when Bjorn's showed up. Their delivery men were shown were to set up the systems (only had to tell them once) and they went about their business setting up quietly so that I could continue my transactions with the alarm company rep. After they were done they showed me how to use all of my new equipment, thanked me and left. That left just the one tv and mount to be installed. Yahoo!! That's why I chose Bjorn's....for the service. But wait.... After a week, I called the sales rep, Eric, and informed him I never received a scheduled appointment for the install. He apologized and said he would call me right back. Twenty-four hours later and no call, I called and asked for the store manager, Neil. Within minutes, Eric was calling with a scheduled time and stated that he had tried my work number (which I had listed as a secondary number) and couldn't receive an answer? My scheduled appointment was between the hours of 3:00 PM - and 4:00 PM. At 4:15 PM, I once again called Eric to find out where the installers were. He told me he would find out and call me right back. He didn't, but the installer called me at 4:20 and stated he wanted to give me a "heads-up" call that they were running late. Really? A heads-up call after the scheduled appointment time? He then stated that they would be finishing this job in 15-20 minutes. It was on the other side of town but he would call as soon as they were on their way. Guess what? You guessed it, he never called. I called the store manager, Neil, at 5:45 PM! He then immediately arranged for someone to get to my house ASAP! They show up and find that the salesman ordered the wrong mount. So they had to go meet the salesman somewhere to get the new mount. Which, of course, added another 30-45 minutes. All of the installers were very pleasant. I would not have wanted to be in their shoes as I was a VERY UNHAPPY customer by the time of their arrival. I managed to remain civil and they did a great job of installing the tv. As I explained to Neil, I chose Bjorn's so that I could enjoy a higher level of service. Bjorn's failed miserably. I could have easily chosen other audio/video stores, but I chose Bjorn's. Not so sure I ever would again! read more