We switched from Guardian Home Protection to Alamo Smart Home because of the pricing and security…read morefeatures offered. Our salesperson, Mario, was late to the initial appointment and did not notify us. We had to call him, and the appointment was rescheduled. During the rescheduled appointment, Mario used a "point system" instead of providing actual prices for each item. When questioned, he said it made the math easier for salespeople. We proceeded but were never given a clear, itemized breakdown of the equipment costs. The installation technician was excellent, professional, and helpful. Our complaint is not related to his service. Our agreement included garage door equipment, an air-conditioning controller, outdoor video equipment, and other security equipment. The garage equipment was not needed because our existing opener was compatible. The AC controller did not work correctly after installation and was removed. Neither item was part of our completed system. On August 12, 2026, I notified Mario that the AC controller was not installed. He said the loan had been finalized before installation and that we could receive a check or free monitoring for the value. I asked for the value but received no response. On August 14, I followed up and was told the difference was $150. Because that amount appeared extremely low compared with the total loan, I requested an itemized invoice but received no response. I have repeatedly called Alamo Smart Home and left messages for the owner and salesperson. No one has returned my calls or provided an invoice. My first loan payment is due September 4, 2026, but the company has not explained or corrected the charges for equipment we did not receive. I am concerned that the loan was finalized before installation and never adjusted afterward.

I wasn't originally impressed with this company, but due to Gilbert and his expertise, the owner…read morebeing compliant and fixing our issues very fast. I must say that Alamo Video earned 5 stars from me! Thank you, Alamo Video, by standing by your products and assisting your customers. Very much appreciated!

My TV came unplugged, and to plug it back in I'd have to remove the plate on which the TV is…read moremounted. A seemingly impossible task for someone who has never hung a TV before and doesn't understand the mechanics of it. Add to that, poor eyesight, and it's better just to get someone else to do it for you. I did a search on Yelp and started a conversation with three companies. Texas Media Experts was the first to respond (at 11:30 at night!). One of the other businesses had no ratings on Yelp so I deleted that one, and the third one wanted to send out two guys and charge me $200 (they took almost 24 hours to respond). Between text messaging and the conversation on Yelp, they managed to schedule me in today, and they sent out one (cute) guy and only charged me $120. He helped me plug my TV back in, removed a TV and a mount from the wall in another bedroom, and also showed me how to plug in my VCR. I would recommend them to anyone in the New Braunfels area.

These guys are professionals. I know a bit about home theater setups, so I had a pretty good idea…read moreof what I wanted and what I could and couldn't install myself. They steered me in the right direction. Did a fantastic job installing my projector and two additional sets of speakers as well as rewiring speakers that were incorrectly wired by the previous owner. The cleaned up the workspace afterwards and organized the area. I also sourced some components from them, and they didn't try to upsell anything. They gave me what I wanted and ensured my system was "right-sized" rather than overloading my room with equipment I could not take advantage of. Friendly service. Highly recommend.

In all my life, I have never encountered such customer service. We had an immediate need, Mike,…read morere-arranged his schedule to be at my home at 8:00 am sharp the very next morning. His background training was at Brinks for well over 15 years. He's been in business for himself and his partner for 7 years. I highly recommend 316 Security to anyone for any of your security needs. Their systems are high tech and easy to use. Mike oversees and trains you...professional and personable...WOW! A solid day individual who conducts his business with the utmost importance for security and top notch professionalism. I am a high critic of all, yet Mike exceeded my expectations and will be setting up my neighbors house and my brothers. I will broadcast his name to everyone I know! Thank you Mike...You are the very BEST!!!

Unbelievable! Mike is the best. I called him on a Monday morning with a sense of urgency. He…read moreunderstood and was at the house late afternoon that same day. His patience was stellar. He walked me through everything I needed to do to be able to use the system remotely. Because the house is up for sale, I needed several codes for realtors, handyman, etc. He walked me through it all. His price is beyond fair. He's professional and kind. Thank you so much Mike! You made everything so easy and efficient. Anyone looking for a security system must call Mike! By the time I was said and done, we agreed not to be strangers. He's THAT nice!

Cristian and his team do excellent work. We have had them out four separate times to mount TVs and…read moreset up speakers. Each time, the job is done cleanly and at a fair price. Most importantly, they are extremely easy to communicate with and will help you meet your goals. Thanks, guys!

Chris and Armando are the dream team. Came on time and quickly got to work and did a great job!…read moreWill only use them from now on.

We haven't had them for a year they were excellent at first gradually getting worse now they're…read moregoing to charge it $75 to come out fix their equipment that's BS I would not get them

Armoni Davis the manager came by and he helped us find the security system for us, we knew we…read morewanted a security system for our new home and with the ease of the program and the understanding that our whole house is covered we feel very safe now. We had a tech service come out did a wonderful job very professional and helped us understand how the system works and the new equipment. We've told our family and friends about how amazing the company is and how protected our new home is. 10/10

These guys are much cheaper than Geek Squad and they focus exclusively on electronics. Computer,…read morehome theater etc. They went out of their way to fit me in just before a holiday when they are very busy, and fixed the problem very quickly. Fast, competent, reasonable price, great service. They're great!!!

The company's owner fell below the basic expectation of providing customer service on a recent…read moreresidential technician visit. Advanced Protection installed home security equipment and was pleased with the experience until I had an issue. I changed ISP and experienced technical difficulty reestablishing the wireless connecting with my IOS device. The service technician arrived and told me that he did not have experience with the equipment I had installed. He made it clear that he was only trained on Ring products but would try to help. It was evident quickly that this service call was not something he was able to understand enough to resolve. The camera equipment company told him he needed to scan the DVR code and establish a local connection. The technician explained that he wasn't properly trained to provide that level of service. He was pleasant to work with and he communicated well. He apologized profusely and told me that another service technician would come out to assist. A few days later after receiving an invoice and no follow up from the business owner, i reached out to Johnny. Repeatedly, Johnny told me it was my issue related to my account (i.e. email address). I tried to explain that it wasn't an issue with my email, and even sent a screenshot indicating that logging into my home security account wasn't the issue. I reminded him again that it was an issue with connection my IOS device to the cameras - my cameras were sending connection errors within the app. Throughout this, Johnny never took the time to return my follow -up calls, would only communicate via text which left the situation confusing, and ultimately frustrating. I truly didn't expect a company with an A+ BBB rating to struggle with what seemed like a basic technician call. Disappointed in owner's lack of initiative to resolve the issue. Advanced Protection might lend itself to be better suited for Ring and Nest products but not alternative home security options.

Share your experience to help others Reviews…read moreAllteam 35 needs 32 technician 22 home security 17 +6 Sort by Most relevant Newest Highest Lowest John Bowles 6 reviews a week ago NEW This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, ... More Advanced Protection (Owner) 6 days ago Mr Bowles, we agreed to reimburse you the monies paid minus the $175 for labor to install the exact equipment you requested. Danielle Meeler 12 reviews·6 photos a month ago 2 reviews: 5/2022 I reached out to Johnny to schedule a solar ring camera to be installed ... More Advanced Protection (Owner) a month ago We are thankful for the opportunity to meet all of your security and surveillance needs!!! Derek is definitely customer service driven. B Aguilar 1 review 4 months ago I received some information from a great friend about Advanced Protection. I immediately notified Johnny Lopez by email. He responded within less then a couple of hours. I explained my personal experience and my concerns and he immediately ... More Advanced Protection (Owner) 4 months ago Hello Benny, thank you for your amazing review and our entire team is fortunate to have clients like yourself. Again thank you for your amazing review!!!! M Local Guide·27 reviews·6 photos a year ago Had Advanced Protection come out and install a new alarm monitoring system after closing on our home. Johnny came out and gave us a quote with professional service. A tech came the next day, installed and activated our system with the same high level of professionalism. Highly recommended! Advanced Protection (Owner) a year ago Thanks you for the AWESOME review!!! Congrats on your new home All By owner All Add a photo From Advanced Protection "Family owned and operated Lic# B20070" Sharing @AdvancedProtectionTX This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, Johnny will not return your calls if it involves an refund. I hired him to replace my current main panel and add a secondary panel. We found one that Brinks currently uses. Johnny installed the panels but did not coordinate with Brinks to initiate the monitoring. Luckily I had already spoken with Brinks and they were sending a tech out to look at the installation and figure out why they (Brinks) couldn't complete the installation remotely. When the Brinks tech arrived, he thought this was a simple problem. However, he ended up spending more than 4 hours at my house trying to get the panels to communicate with the monitoring station. In the end nothing worked. Brinks stated the panels that Johnny installed, even though they were the same model they have, were registered with a different company and therefore they could not be re-registered with Brinks (think of this as a reseller, used product). Brinks ended up removing the panels and installing two different ones and they worked fine. Once this was completed I contacted Johnny to refund the $513.11 I paid for his panels. He said he would have to get with the company he purchased them from to check on their refund policy. I told him that was his issue, and he (Johnny) is required to pay me since I purchased the panels from him. Its been over one month and I still have not received my refund. All Johnny has said is he will take the panels back but I will be charged $175.00 as some short of bulls..t service charge. Now I will start legal action against him. In addition he also conned me out of my main panel which he said I would get a $100 credit but that was not listed in his invoice. So again, stay away from this company no matter how many 5 star ratings he has. Note if a company is not listed with the BBB most likely they are not legit. Stay away. Don't make the mistake I did by not recognizing what the 1 star reviews said.

I would like to commend Tech Jesus M. for his great customer service, patience with my questions…read moreand his pleasant demeanor. He sat down with me and showed me how to save video footage and was very helpful. He is an asset to this company.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.