I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

Reliable, quick and competitive pricing. These guys know what their doing, they get in and get out…read morewith quality work. They hung up 6 TVs, 7 ceiling fans and switched out 10 light fixtures for us in a few hours. Definitely pros and passionate about their work. We also had them install a doorbell camera and alarm system and we couldn't be happier.

The team was fast and good. They seemed to be genuinely enjoying their work all along the way,…read morewhich makes having a crew working in the house all the better. I'd totally use them again in the future!

Mr. Hammill, provided exceptional customer service followed by his attention to detail to…read moreorchestrate the difficult request I had for the security system installed in my home. Class Act guy which was also very punctual in the two days he was here. Thank you again!

Great quality service! He installed all our TVs and our video doorbells and outdoor cameras and I…read morewould definitely recommend him.

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

Do not use Security One. We paid a significant amount of money for Security One to pre wire our…read morehome in Vintage Oaks, County with camera and speaker lines. They said they did the wiring. Now, when we moved forward with installing cameras and speakers we discovered that the wires they installed were stapled in place and run against the wall behind the spray foam insulation. NONE of the wiring worked, it is all broken and unusable. To make matters worse they said they could fix and install what we wanted for 6k. A full 4k more than the next lowest bid. AVOID!

If I could give zero stars, I would…read more Security One really need to think about their SOP's when someone passes away that is a customer. My father passed in January 2015. Security One allowed someone who is not family call in and change the codes on my father's home without showing any proof as to who they were or what their relation to my father was. The codes were changed again two days after my father passed, again without checking proof that my father actually died, who they were and what their relation to my father was. I really have to repeat this: they DID NOT check ID's at all, ask for proof of death, or relationship. When the codes were changed/deleted it effectively locked me out of my father's home and allowed a non family member open access to all his personal effects, including cash, jewelry and guns. And just to make it absolutely clear: my father, at the time of his passing, was unmarried/single and living alone. The two people that added themselves to his account THE DAY AFTER HIS PASSING were merely on the emergency call list. That does NOT entitle them access to his home, to change/add/delete security codes and to add themselves to his account. I find it down right scary that a security company would allow this to happen and would make sure to choose a company that actually cares about the safety of their customers and their families in such a time. I have contacted S1 many times over the last few months requesting full logs of all of the entries to my father's home for the day and month after his passing and they refuse to release this information to me unless I pay them a ridiculous amount of money. This information is needed for detectives to research the case that has been opened into the burglary of my father's home. Due to S1's negligence and general apathy, my father's home was ransacked and burgled. Stay FAR away from this company.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!