I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Ralph's company is by far the best in the ATX area. Phenomenal job. They're very responsive, and…read moreprofessional. Originally I went with the True Protection Company and it wasn't nearly as good as his company. Ralph and his team are a 10/10. Well worth the money. He made our security system work super well just as he was asked! As someone who works for the government, everyone here is pleased and impressed. The government thanks you Ralph!

Fast comprehensive and friendly. Came out and gave us a quote the next day. Fairly priced and…read morewalked us through all the options.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

The person I spoke to regarding a home security system did not want to answer my appropriate…read morequestions and hung on me.

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

Hard wired security camera for my ranch style house. Completed the job with precision, and cameras…read morewere up and running once installation was completed. No monthly fees or other costs with maintaining your system, once installation is completed. You will save money in the long run if you allow Data Source Solutions to hard wire your house..

We had a great experience with Data Source Solutions, LLC. Darnell did an excellent job installing…read moremultiple cameras around the exterior of our home. The work was efficient, clean, and professional. We'll definitely be using Data Source Solutions, LLC. for any future needs and highly recommend Darnell to anyone looking for quality security installations.

TSGsan did an outstanding job installing our new 85" TV, soundbar, and TV mount. Tim was incredibly…read moreprecise and walked me through every measurement and marking before doing anything. He also installed a plug behind the TV, and the final result looks absolutely flawless--so clean with no visible wires at all. He was professional, detailed, and made sure everything was perfect. His helper was great too. Overall, an amazing experience--I highly recommend Tim and TSGsan!

We are very happy with our tv mounted above fireplace. Tim was very professional. We would…read moredefinitely use his service again.

Very reliable and professional service. Knowledgeable and skillful. I have used central Security's…read moreservices for ten years or more and the nonprofit at which I volunteer has hired them on my recommendation as well.

I feel safe. The techs who did the installation were…read moreprofessional, and my service dog loved them. The little remote thing is so convenient. Did I mention that I feel safe? The bill is lower than all of the local competition. I haven't had any issues with the equipment. My roommate feels safe, too.

ADT is now pushing its ADT plus platform which is nothing more than subpar DIY equipment which is…read moreeasily disabled and bypassed. I was previously an incredibly satisfied customer and had referred ADT to friends. I had reached out to ADT to have the same system I liked installed at my new place. A young installer showed up 3 hours late and insisted he could do the install in 3 hours. 8 hours later and close to midnight he puts a new contract in front of us and explains he's installed ADT plus. And it's the latest technology and all that is available from ADT now. He has his supervisor email us the we have 40 days to exchange it. Skipping through 6 months of phone calls with ADT and finding out that we were lied to, the ADT plus folks said they can see in our file that we were told we could exchange for the ADT system we had initially requested but they will not be honoring that or letting us out of our contract. We were told we can purchase a second system in addition to ADT plus, but we will not be seeing any credit. Also as an update, the equipment (costing over $4k) has failed within a year. Bottom line is that the average person has no recourse and ADT can act egregiously without consequence. Also ADT had a massive data breach last month and I have yet to receive a notice from them that our personal data was accessed and is now on the dark web. I've been receiving various alerts from other monitoring sources we have. Finally, in addition to the hundreds of one stars here, check out the ~11,000 better business bureau complaints. So if this is the quality of protection you are seeking - paying top dollar for a complete failure in performance by a company which admits that it has misrepresented its policies and products to you and then has allowed your personal information to be stolen - you have found the right "security" company.

This company is truly the scum of the earth…read more We moved into a house where the previous owners already had ADT equipment, so we thought, hey, why don't we just call and open an account so we can use the system that's already here? Seems simple enough. I called and activated the service. The guy on the phone told me we were paying month to month and could cancel whenever we wanted. At NO point did he tell me I was being locked into a 2 year contract. And because the only way to activate and open the account was over the phone, I had nowhere to check this information in writing. Our system had multiple errors that made it impossible to arm. We had multiple "virtual appointments" with techs, changed all the batteries, spent hours following troubleshooting instructions, and nothing worked. After having the system for about a month and never actually being able to use it, I said, you know what, let's just cancel this dumbass service. It is impossible to get in touch with anyone at this company. They just keep booking you for virtual service appointments and passing you off to different departments. So I called to cancel my account and, just like every other call, it took over an hour to get anything accomplished. The man on the phone canceled my account. He did not ONCE mention that there would be ANY charges associated with canceling. Not once during the entire hour plus phone call. A few days later, I get hit with a $727 bill. I call them, get passed around to multiple people, spend another hour on the phone, and finally an "account manager" tells me, well, sorry no one told you, but you're being charged for the next 2 years because that's how long you signed up for. Except I was NEVER told I was signing a 2 year contract. She said the only thing she could do was reinstate our account so we wouldn't have to pay the $727 immediately. She wouldn't make an exception, even though we had only had the system for a month and literally had never been able to use it. We finally scheduled an actual tech to come out after she tried to book me for yet another pointless virtual appointment. The tech came and fixed the issue in about 5 minutes. After we had spent HOURS troubleshooting with their virtual techs. He wasn't nice at all, but at least he fixed the problem. But alas, the $727 bill is STILL on our account. Now I need to call AGAIN and spend another 1.5+ hours trying to get someone to remove a bill that I was never told about in the first place. Trying to get in contact with this company is like pulling teeth. The entire experience has been absolutely ridiculous from start to finish. I genuinely feel like ADT is operating a giant scam. They make it impossible to get help, impossible to cancel, don't clearly communicate their contract terms, and then suddenly hit you with a $727 bill after you cancel. I would NEVER recommend this company to anyone. Save yourself the absolute nightmare and go literally anywhere else.

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

Mr. Hammill, provided exceptional customer service followed by his attention to detail to…read moreorchestrate the difficult request I had for the security system installed in my home. Class Act guy which was also very punctual in the two days he was here. Thank you again!

Great quality service! He installed all our TVs and our video doorbells and outdoor cameras and I…read morewould definitely recommend him.