I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Ralph's company is by far the best in the ATX area. Phenomenal job. They're very responsive, and…read moreprofessional. Originally I went with the True Protection Company and it wasn't nearly as good as his company. Ralph and his team are a 10/10. Well worth the money. He made our security system work super well just as he was asked! As someone who works for the government, everyone here is pleased and impressed. The government thanks you Ralph!

Fast comprehensive and friendly. Came out and gave us a quote the next day. Fairly priced and…read morewalked us through all the options.

I greatly appreciated having a home security system installed by Longhorn Smart Home Solutions!…read more Good price and exceptional service! I had used an ADT system for years that needed replacement and ADT service had become problematic. It is great to see a local independent company do great work with exceptional 'old-time' personal service! I highly recommend Longhorn Smart Home Solutions!

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

Top notch service, punctual, courteous and reasonable. We hired to to do a few tv sound system hook…read moreup and soundbar set up. Hire him! You'll be happy you did!

Anthony did such an amazing job installing our chandelier, indoor/outdoor cameras & multiple TVs in…read moreour home. Not only was the pricing affordable, but the work completed made such a huge difference in the house. I can't wait to setup a home theater with Anthony for the next home. Thank you for all of your help!

DT Security provided exceptional customer service, offering clear and detailed explanations…read morethroughout the installation process. Danny and Angel were incredibly helpful from the start to the end, making the installation a breeze. I couldn't be more pleased and secure in my new home thanks to their expertise.

DT Security's Danny and his installer Angel are excellent. We'd been with ADT/Brinks for 37 years…read more Our current system had been hard wired into the home we built in 2002. Its notices went out on a landline via Spectrum. Spectrum was out so much lately, (actually constantly), our system kept notifying that it'd lost communication waking us every morning between 3 and 5 am. We did not know dropped communication was the error. ADT did not know what the error code was. We attempted to resolve the issue over a 2-3 week period with ADT, including a 45 troubleshooting time after pushing ADT's AI to get a human tech. The tech could not even find what our error code meant. He could not resolve the issue, but wanted to install a new system with all new equipment. A second ADT tech the next day had me show a pic of our control panel and she immediately looked up the error code and it was dropped communication. She too wanted to take everything out of our system and start over. The estimates for two ADT sources were off by several hundred dollars. I was told the less expensive one was not correct even though it had a price guarantee until August 28. I was fed up. I went to AI. It said pull the AC plug on the system, it tends to hang on to error cords. Thank you! That stopped the beeps. We went through one more episode with corporate ADT and ended more frustrated. I looked for top home security system installers in the Bastrop area and DT Security (Round Rock) was on top in Yelp. I called and instantly reached Danny. He took us through their whole process, including taking advantage of the well installed original sensors. We reviewed Danny's contract. Our system would still use ADT (DT Security is a licensed ADT installer). The very next afternoon DT Security's installer Angel, upgraded our system to cellular, attached all the trip circuits we had, added new equipment when necessary and was done in 3.35 hours with everything working perfectly. Angel first met with my wife Chris and I, explaining everything in detail he was going to do. He was very considerate of our time and kept us informed through out the install. This morning I had a question and sent Danny an email. He called me within an hour and walked me through something I'd missed. So no 30 minute holds on the phone, no AI to negotiate with, no being passed from tech to tech, just good solid "local" services. After dealing with ADT for weeks, this was certainly a breath of fresh air and excellent service. This was a strong reminder to deal locally.

I would like to commend Tech Jesus M. for his great customer service, patience with my questions…read moreand his pleasant demeanor. He sat down with me and showed me how to save video footage and was very helpful. He is an asset to this company.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

Updated: the system is broken AGAIN, had a technician no call no show today…read more They remain garbage Absolutely a nightmare from start to finish. The initial sales call went super well, they got out to replace our vivint system within a week which is where the problems started. It took them no less than EIGHT TRIPS to finally get the initial install finished, and each tech they sent badmouthed the work done by the other techs, and management was utterly clueless and absolutely incompetent. The install work was incredibly sloppy, and we had to have painters out to repair all teh damage they did to our walls. They used a weird hodge podge of equipment and software, and we remain deeply unsatisfied. AVOID like the plague.

True protection until the system doesn't work and they don't help you at all. Worst customer…read moreservice do not use them. My system has been down for two months and they charged me over $100 to come out weeks ago and still nothing. Bad customer service

I had a great experience with Securimax. Jack came to my home for a free consultation. He…read moreimmediately pointed out that the doors and locks in my house were wired for a security system but the previous company did not even use it! Jack was very knowledgable and listened to my concerns and the type of system I wanted. You can tell he's been in the business a long time. He was able to work with me to set up a great system within my budget. It feels good to know I can take a short drive and talk face-to-face to the friendly people at the Securimax office if any issues pop up. Donna was particularly helpful in getting my notifications set up just right. Highly recommend!

So we had a security system installed by Securimax in 2023 and experienced nothing but problems…read morewith the system. The panels never worked right and had a tech on several occasions and was told it was my internet that was causing the problems. Finally, after 3 years on constant issues I called to cancel the service and was informed I needed to send an email and they would cancel. No one tried to keep us as customers and resolve the issues. Additionally, 2 wks after cancelling their service the monitoring station called us 15 times saying they were receiving trouble signals. When I talked to the monitoring station, they said they had not received any information about the cancellation. If you are looking for an alarm company think twice about using Securimax. Very unreliable

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

I contacted this company to come and run cat6a and cat6 for some network gear and PoE cameras. I am…read morevery happy with the results and will most definitely be contacting them again for any next work i need done. The work was exactly what I asked for and the final result is very clean.

My TV came unplugged, and to plug it back in I'd have to remove the plate on which the TV is…read moremounted. A seemingly impossible task for someone who has never hung a TV before and doesn't understand the mechanics of it. Add to that, poor eyesight, and it's better just to get someone else to do it for you. I did a search on Yelp and started a conversation with three companies. Texas Media Experts was the first to respond (at 11:30 at night!). One of the other businesses had no ratings on Yelp so I deleted that one, and the third one wanted to send out two guys and charge me $200 (they took almost 24 hours to respond). Between text messaging and the conversation on Yelp, they managed to schedule me in today, and they sent out one (cute) guy and only charged me $120. He helped me plug my TV back in, removed a TV and a mount from the wall in another bedroom, and also showed me how to plug in my VCR. I would recommend them to anyone in the New Braunfels area.

These guys are professionals. I know a bit about home theater setups, so I had a pretty good idea…read moreof what I wanted and what I could and couldn't install myself. They steered me in the right direction. Did a fantastic job installing my projector and two additional sets of speakers as well as rewiring speakers that were incorrectly wired by the previous owner. The cleaned up the workspace afterwards and organized the area. I also sourced some components from them, and they didn't try to upsell anything. They gave me what I wanted and ensured my system was "right-sized" rather than overloading my room with equipment I could not take advantage of. Friendly service. Highly recommend.