I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Completely satisfied with my initial meeting, demonstration, pricing and the products that the…read moresales representatives offered. (John & Maddox). Whats even better was they could get an install tech out to my home the same day and have it installed. The technician (Chris) was awesome, professional and very well in tune with the products and how they could better serve me and my purpose. These guys are 110% the real deal and put together exactly what this customer was looking for. Thanks John, Maddox & Chris!

We were totally ripped off by Vivint. First off they left door sensors at our old house, I asked if…read morewe needed them and was told we didn't. Then we were charged $300 to disconnect and connect then they say we needed a new doorbell for $389. When they installed at the new address, the first time the tech was totally half a**ed so they had to send another guy out. We had NO sensors, so we had to buy new sensors for $100 to replace the ones left at the house we were told we don't need. After the second guy came out to fix everything the first guy didn't do. Now, OUR DOORBELL ONLY RINGS OUTSIDE!!!!!!! WHAT GOOD IS A DOORBELL THAT DOESN'T RING INSIDE THE HOUSE. He showed me it worked but I was outside looking at it when he pushed the button. They've ripped me off for all I can afford already, I can't afford for them to come out a third time to fix it again. Our original bill was $67 per month, now were told it's $145 and it will go up. I don't know what to do to get rid of these crooks.

Carlos Borrell is an amazing representative of BSG. This started with a 45 minute "heads up" call…read morethat he was on his way. I appreciate this as many people will call five minutes before arriving and you are rushing around getting ready. Upon arrival he was dressed professionally and laid out why he was there and what all he was going to be doing. The job he was doing for us was not small and I watched as he hustled back and forth installing and setting everything up. All was well on the job when he informed me that our front camera did not have the pre-wiring it was supposed to have. I was expecting to be told that this would be a delay and I would have to make a separate appointment to have the wiring installed. However, he said he would installing the missing wiring. This had him spending an extra 45 minutes in our attic running this wiring. It was over 90 degrees outside and I cannot imagine how hot it was in the attic. He finished the work and got everything installed. I knew these delays put him late for another install. However, Carlos never rushed the job and made sure everything was working perfectly. He then took the time to setup the video analytics and walk me through the operation of every component. I have already been impressed with BSG's sales consultant, Stephanie Sieckenius, and Carlos was further proof that BSG cares about its customers and their reputation. Highly recommend BSG and if you are lucky, Carlos will be your installer.

I've utilized BSG for home security for more than three years, and have referred them to many…read morefriends & family. Recently they've slipped on the customer service side of things. My doorbell camera has been out of service for weeks and I've left several messages with no response. I'm not sure what's going on with the company, but the customer service and timely responses should be a priority when it comes to home security...disappointed! Rodney T.

The company's owner fell below the basic expectation of providing customer service on a recent…read moreresidential technician visit. Advanced Protection installed home security equipment and was pleased with the experience until I had an issue. I changed ISP and experienced technical difficulty reestablishing the wireless connecting with my IOS device. The service technician arrived and told me that he did not have experience with the equipment I had installed. He made it clear that he was only trained on Ring products but would try to help. It was evident quickly that this service call was not something he was able to understand enough to resolve. The camera equipment company told him he needed to scan the DVR code and establish a local connection. The technician explained that he wasn't properly trained to provide that level of service. He was pleasant to work with and he communicated well. He apologized profusely and told me that another service technician would come out to assist. A few days later after receiving an invoice and no follow up from the business owner, i reached out to Johnny. Repeatedly, Johnny told me it was my issue related to my account (i.e. email address). I tried to explain that it wasn't an issue with my email, and even sent a screenshot indicating that logging into my home security account wasn't the issue. I reminded him again that it was an issue with connection my IOS device to the cameras - my cameras were sending connection errors within the app. Throughout this, Johnny never took the time to return my follow -up calls, would only communicate via text which left the situation confusing, and ultimately frustrating. I truly didn't expect a company with an A+ BBB rating to struggle with what seemed like a basic technician call. Disappointed in owner's lack of initiative to resolve the issue. Advanced Protection might lend itself to be better suited for Ring and Nest products but not alternative home security options.

Share your experience to help others Reviews…read moreAllteam 35 needs 32 technician 22 home security 17 +6 Sort by Most relevant Newest Highest Lowest John Bowles 6 reviews a week ago NEW This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, ... More Advanced Protection (Owner) 6 days ago Mr Bowles, we agreed to reimburse you the monies paid minus the $175 for labor to install the exact equipment you requested. Danielle Meeler 12 reviews·6 photos a month ago 2 reviews: 5/2022 I reached out to Johnny to schedule a solar ring camera to be installed ... More Advanced Protection (Owner) a month ago We are thankful for the opportunity to meet all of your security and surveillance needs!!! Derek is definitely customer service driven. B Aguilar 1 review 4 months ago I received some information from a great friend about Advanced Protection. I immediately notified Johnny Lopez by email. He responded within less then a couple of hours. I explained my personal experience and my concerns and he immediately ... More Advanced Protection (Owner) 4 months ago Hello Benny, thank you for your amazing review and our entire team is fortunate to have clients like yourself. Again thank you for your amazing review!!!! M Local Guide·27 reviews·6 photos a year ago Had Advanced Protection come out and install a new alarm monitoring system after closing on our home. Johnny came out and gave us a quote with professional service. A tech came the next day, installed and activated our system with the same high level of professionalism. Highly recommended! Advanced Protection (Owner) a year ago Thanks you for the AWESOME review!!! Congrats on your new home All By owner All Add a photo From Advanced Protection "Family owned and operated Lic# B20070" Sharing @AdvancedProtectionTX This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, Johnny will not return your calls if it involves an refund. I hired him to replace my current main panel and add a secondary panel. We found one that Brinks currently uses. Johnny installed the panels but did not coordinate with Brinks to initiate the monitoring. Luckily I had already spoken with Brinks and they were sending a tech out to look at the installation and figure out why they (Brinks) couldn't complete the installation remotely. When the Brinks tech arrived, he thought this was a simple problem. However, he ended up spending more than 4 hours at my house trying to get the panels to communicate with the monitoring station. In the end nothing worked. Brinks stated the panels that Johnny installed, even though they were the same model they have, were registered with a different company and therefore they could not be re-registered with Brinks (think of this as a reseller, used product). Brinks ended up removing the panels and installing two different ones and they worked fine. Once this was completed I contacted Johnny to refund the $513.11 I paid for his panels. He said he would have to get with the company he purchased them from to check on their refund policy. I told him that was his issue, and he (Johnny) is required to pay me since I purchased the panels from him. Its been over one month and I still have not received my refund. All Johnny has said is he will take the panels back but I will be charged $175.00 as some short of bulls..t service charge. Now I will start legal action against him. In addition he also conned me out of my main panel which he said I would get a $100 credit but that was not listed in his invoice. So again, stay away from this company no matter how many 5 star ratings he has. Note if a company is not listed with the BBB most likely they are not legit. Stay away. Don't make the mistake I did by not recognizing what the 1 star reviews said.

Carlos knows his stuff!! Everything running great! His employees Alfredo and Edward are top notch…read moreemployees. Our job wasn't easy but I appreciated their patience and dedication to do everything they needed to do to get the job done! Highly recommend this business.

Fast reliable and very efficient! Thanks for the big help, very knowledgeable, our Hotel really…read morerelies on your expertise!!

The best security service is this place! We have had this service for 8 years, haven't had any…read moreproblems. The owner Richard is so knowledgeable and makes you feel at ease knowing your business and home is well protected with the security services he offers. The cameras he has installed for our business has been a life-saver. He even installed a phone app so if we are away on vacation or business we can check everything from our phone. I wouldn't pick any other service expect Lifetime Secured!!!

My fiancee' and I needed to renew our old security service but we also wanted to upgrade the system…read morewe previously had. After reaching out to several security companies we made the decision of going with Lifetime Secured Systems. Richard and his team just made the transition really easy and quite seamless. We were able to upgrade the system we already had installed and also add a few cameras installed around the house. The equipment was all brand new, the service was and has been top of the line, not to mention also easy to use. If you are in search of an upgrade or in need of a security system then I highly recommend that you contact Richard and his team. They will really answer all the questions you may have.

Alter is my go to business fo everything in the electric world From computer science to tools and…read moreparts

Help in the Time of Crisis!…read more On a recent business trip I had the horrible experience of having my external hard drive becoming unreadable/corrupted! Not knowing any better, I made an appointment with the "Geek Squad" at Best Buy, who qouted me $500-$2000 for an "advanced repair ATTEMPT"?!?!!? Distraught, I came to Altex and was quickly greeted by Matt and the store manager Jacob Wiese. Explaining my problem, they offered to attempt repair for a nominal charge- how reassuring! Jacob broke down the concepts of disc drives and solid state drives into terms I could understand [thank you!] - so I immediately purchased a new portable solid state drive. I left my "broken" hard drive with them- feeling much more confident in their skills. Within 2 days they called to inform me they were able to access the data and transfer it to the new SSD! While I am impressed with their technical expertise, I am MORE grateful for their kind, patient, customer-friendly demeanor- helping those of us who are novices and helplessly lost. My job as a professional nurse has been to help explain medical terms/procedures to patients who are confused and anxious. What a wonderful experience to meet computer professionals who are willing to help do the same thing when an anxious customer comes in. I have definitely found my place for "all things compute" in San Antonio. Thank you all so much for sharing your expertise and your kindness Respectfully, Dr. Laurie Singel Schertz, TX