I cancelled my subscription with GVTC due to these facts: spotty internet expensive cost and rising rates getting 1099'd at the end of the year for the "$20" monthly discount they gave me on my service Would NOT recommend! read more

We had them over 10 years. Very fast response to service calls. Area outages communicated on phone in person telling you expected return time or on recording. We live in country and they come out in horrible weather and once restored service quickly after accident took down pole. To be fair the first few years our speed when we tested was slowing and they immediately restored speed. Technicians give great service, and you can't beat value. read more

This service only provides DSL where I live which is Kingsbury Texas. They've oversold their capacity so certain times of the evening YouTube and streaming movies might buffer. Also, any outages they have they blame on your router boxes, which usually aren't the problem. Their IT staff is sterile and unfriendly and definitely lacks any empathy for their customers. When I tried to reach out to a manager to complain, there is no talking to anyone directly, you have to wait for a call back. Unfortunately, where I live for the moment, I don't have any other choices. But if you do, don't waste your time with this company. They don't invest in their capacity and they definitely don't invest in their customer service. I think they know they have a captive audience and have no ambitions of improving their products or services. read more

Does not properly set your Internet in the right places where it constantly triggers on and off. Please fix your customer service and actually resolve the issues of your company. read more

Wow, just wow. Got home from another extended hospital trip to find services were disconnected at 2am on a Saturday night when they are CLOSED, they have bankers hours and weekends off so I have no security system or internet on a fully automated smart home. Luckily noone tried to break in as the security system was offline. 11 years of loyal patronage from me and they no longer drop you a courteous reminder email, text or call that you forgot to pay your teeny tiny bill for a few days..What happened to the human component? What happened to the customer service? I'll go through dish or my cell company now so my alarm system and internet can be managed by professional adults for a change. read more

Thieves thieves thieves. If you cancel your service with them, they force you into returning the equipment before they will stop your billing even though they know you are no longer using their services. You are trapped into making payments on an inactive account. So, if you have a regular 8-5 job toward downtown or in the Leon Valley, you're out of luck. You have to return the equipment before all billing will stop. I'm sure I'm not the only one who finds this to be wrong. I had Spectrum once and was able to cancel and was able to return the equipment within a specified time frame with no additional charges. GVTC won't even accept equipment on Saturdays. Did I mention they fail to tell you that you get a discount for being a customer with them, but then you get a surprise 1099 in the mail as taxable income? I'm sure a class action will come their way soon by someone. THIEVES THIEVES THIEVES!!!!!!! Offers below were never provided. But it was a great politically correct response. Let's see how my bill turns out. I bet that want change Thieves! read more

How is it possible that they offered me a plan for $48 and overnight without warning they raise the rate to $60..... Everything they say and do makes no sense. This is the worst company I know. read more

Courteous and respectful. Problem was fixed in just a few minutes. Step by step shown how to correct and once corrected I was asked to check again after re-boot to assure everything was working. read more

I had to change out my router for personal reasons and when I called GVTC, the man on the other end of the line was not very pleasant. He asked why I wanted a new router and I gave him the reason. Then he asked me to give him the new password to the router once it was switched over and I told him that I would not give him the password and he was furious at me for not doing so. I did not give him the password. I called back and another technician mentioned that you never give out your passwords to anyone, not even them! There are people in this area that are hacking into the wifi systems, cameras and so much more, and I for sure was not giving him the password. He never sounded professional at all and was only concerned about not getting the new password to the router. GVTC has some of the most unprofessional field crew technicians including the ones who answer the phones! It doesn't take much to be kind! read more

HORRIBLE COMPANY! Been an autopay customer for years, they changed their system and didn't mail any notices or bills for 2 months. All of a sudden disconnect no notice, reconnect fee, and then a higher monthly bill on top of that. God forbid you to draw the short straw and get YARI in billing. She is HORRIBLE with customer service, sarcastic and cocky when you're already frustrated. We really need competition out here, and I imagine they would go away or change their ways. read more

Terrible provider. They continually brandish how they are the fastest in the nation, but actually their fiber service is only available in a tiny area. Their high average speed is cherry picked from that tiny area. If you don't happen to be in that tiny area you will be connected to an extremely antiquated infrastructure. Most of their service area has only DSL which is "up to 1.5 Mbit". While I have gotten that speed a few times at 3am on a Monday morning, I'm attaching a screenshot of the more typical daytime scenario where you literally get dialup speeds, 0.03 Mbps in this case. I asked if I could at least get a 1.5 Mbit dedicated channel. Took it all the way up to their engineering department. But they came back and said they literally do not have the infrastructure to support it and aren't building it anytime soon. And even if they did build it, they would charge over $500 a month for the service. This is literally the internet of 25 years ago. I forgot to ask how much they would charge me to mail me an AOL CD-ROM. Use a hotspot. Smoke signals. Ride a horse to the library. Just about anything is better and faster than what these guys offer. read more

GVTC Communications - Screenshot showing 0.03 Mbps download on GVTC DSL - Television Service Providers Near Me - New Braunfels, Texas

Today I decided to cancel my services with GVTC because they don't have very many options so I moved over to DirecTV. I came in to their office to deliver the cable boxes and router with nobody in line checked in with the front desk. I waited for over 10 minutes for somebody to see me. WOW REALLY?? The lady accepted all my boxes and returned my bag to me but had no interest in showing me any options that I have for Internet. I'm keeping the Internet but I'm trying to get the best possible pricing. I asked her for a pamphlet or if she could show me what they offer and she said no we don't have anything to show you. WOW again! They pretty much didn't care to give me options or even up sell me at all. She said everything you need to know is on the Website. Hahaha! This week I will be looking for other places to get internet read more

GVTC Communications - Television Service Providers Near Me - New Braunfels, Texas

I signed up for service in April 2019. The installation process was a positive experience and made me feel good about switching ISPs. I immediately noticed no IPv6 support which probably won't be a big deal to a lot of people, but it's 2019 and a lot of web services are actually using it. I opened a ticket about any plans to support it and was basically told no immediate plans. I worked around it by going through tunnelbroker. Everything seemed to be working great until a couple weeks ago. I had a brief outage and when service was restored I noticed I was on a CGNAT block and lost all remote access to everything at home. This also broke my tunnelbroker connection. I've had a ticket open with them for two weeks with no response. What's the point of having 250Mbps upload speed when pretty much the only thing I can do is run speedtest like a champ? I never thought I'd be considering switching back to Spectrum, but here I am now. read more

Sucks sucks suck. 5 hours to download 41gb Horrible internet . No competition so i cant complain about the $80 per month bill read more

GVTC Communications - Television Service Providers Near Me - New Braunfels, Texas

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Great product and even better customer service Bobby the service representative who installed the phone, internet, and tv is an asset to the company. I was thoroughly happy with his service. I'm now going to get the security package as well. 5 star rating. read more

Great customer support; great quality fiber internet. I was pleasantly surprised to find a service provider that is not difficult to deal with (from experience with AT&T, time Warner, spectrum, etc.). GVTC actually cares about their customers; they show up on time and work quickly. Highly recommend! read more

1 megabit per second at over $80 a month. All that needs to be said. Predatory pricing, predatory service. We live on a major highway in Leesville, Texas with 3,000 vehicles a day and several businesses; yet they have the gall and insensitivity to offer such garbage with a straight face. The only proper thing they can say to our area is to say they don't serve it at all. This is like going to a restaurant, asking for a burger and being offered two slices of bread and an old bottle of ketchup. We will happily continue using LTE towers and eventually 5G towers when they have them. Perhaps Elon Musk's Starlink won't be too shabby. Every other service offers at least 10 megabits per second, the LTE can be upwards of 50 megabits per second. None of them are wired but all are the go-to options compared to this garbage. GVTC may have a monopoly but they have no leverage. I am a committed non-GVTC customer for life and then some. I have never received a more insulting offer in my life. They must really think we are really stupid in Leesville, Texas but I can assure you there is only so much we can take. I hope our anger towards this company will continue into the far future and we can kick them out of our city once and for all. Go back to San Antonio and stay there. read more

I call this company that I had never heard of, but it is the only one that provides internet service in my new home. The truth was there was no connection line nearby but the person who came did not give up, that employee worked hard and installed new lines which makes this company one that knows how to provide good service to its subscribers, the signal is very good and yes I can recommend it !!! read more

Internet intertmittent. I have a home automation system (Control 4) the GVTC technician was unfamiliar with. All house hold devices are control by Control 4 e.g., video, audio, lighting, curtains, fans, security and internet. Although unfamiliar with Control 4, the GVTC technician was able to help me solve my internet connection problem. read more

After over 6 years as a customer, they never gave me opportunity to upgrade my internet. It was so slow that I was able to do very little, emailing a simple photo sometimes took a long time. The last time I called to ask they told me they would be unable to upgrade me and there were no plans to run the new cable into my neighborhood in order for me to upgrade. They clearly only care about new customers not old. Even now after trying to cancel they told me they won't stop charging me till I returned the modem. This makes it difficult for me as I work the same days and hours as they do. I would never use them again as inconvenient as they are. Update: I have filled the form out they wanted and sent in the the equipment and still they are billing me. read more

GVTC sent a technician with Excellent troubleshooting skills! Problem solved. Service Restored!

Best cable/internet install I have ever had. Called to let me know they were coming, came on time, were extremely polite and efficient, provided all instructions, and left the area clean. Top notch job. All cable companies could learn from GVTC. read more

The GVTC technician called me within 30 minutes of me reporting trouble and resolved my issue.

Internet speed is good and reliable. The problem is the billing. During Covid 19 I had an issue with a disconnection while my child was doing distance learning and a family member was working from home. The payment was 2 weeks late. Furlough caused a set back. I have asked to have my payment date changed to work better with my pay period, but to no avail. Then because they are a co-op it is not always clear when they say you are getting a discount or dividend funds credited to your account. Customer service staff is patient and do their best to be helpful. read more

All smoke & mirrors when it comes to charges and billing! Try to talk with a rep? No one ever available... customers just pay whatever GVTC wants to charge you and shut up! Terrible company that keeps raising their rates every 2 months!! read more

I just moved to a place where GVTC is my only option for cable internet. I've heard lots of bad press about customer service but I've had the opposite experience. I'm not hooked up yet but due to changing dates in my schedule and completion of a new home, GVTC has been extremely flexible and helpful. The customer service agent even gave me direct callback to her desk and her direct email! I've had several questions that were all answered even if it took research and I got a callback the same day and emails the next. So far I'm impressed and will update as we move forward. read more

Spectacular Service - I called this morning at 8:30am with a telephone and cable television issue. The serviceman arrived at our door within 30 minutes and within another 30 minutes resolved my issues. He was knowledgeable, professional, and efficient. We have used GVTC for over 8 years and we have always had great, highly responsive service. We wouldn't even consider any other provider. read more

I do not know if you are only here part time and you want to put your account on vacation hold why you can't do it. Other companies(direct tv and xfinity) let you just keep the equipment and call them; GVTC makes you go to their office. They tell you it is because they have to adjust the equipment. That is a lie because I know using similar equipment, and it stays at the house. The channels they offer cost more, and you have fewer choices. They think they are the only choice .Going to look into streaming when I turn all the equipment. read more

The worst customer service I have ever received! They care less about the customer. I have never spoken to someone so rude he obviously hates his job and it just cost them an account of four years. Constantly problems with the equipment and blame it on customer everytime so they can charge a trip fee and for the repair which always ends up being I have to get a New router. Unreal save yourself and find a different company read more

I received a letter from gvtc supposedly wanting to reimburse me money. Funny thing....I DO NOT LIVE IN TEXAS AND I DO NOT HAVE GVTC. I didn't even know what it was. I believe this company is scamming. Unless I can get an explanation I will be reporting it to the postmaster general as fraud. read more

The one star reviews have it. I have been a customer for a year or so and I hate to say it my mom was right this company is a joke. Auto payments declined multiple times when nothing changes and I got the notification email and had to pay so I am partly to blame and I am at fault in some capacity. However I did pay through their awful payment system and I duplicated it twice. If you have a family and a life this isn't the company to go with I spent 45 minutes on the phone trying to pay it when I finally did twice there was nothing tech support can do. How about instead of 8-5 you have people after hours so someone can actually help??? Again if you have a family and can't spend a few a hours month managing your account go elsewhere. Truly a joke of a company. read more

I would give them 0 stars if it was an option. Internet is slow, they are expensive, and customer service is HORRIBLE. They put me under a 1 year contract for changing my service to a more expensive package (because the internet wasn't working), without me knowing, then wanted $295 to cancel it. They make Time Warner look like the Ritz Carlton. read more

We NEVER get on the internet with GVTC inspite of the fact that they trenched our yard for so-called high speed internet!!! Whether its our location or just poor GVTC production, WE HAVE A PROBLEM!!!!! read more

-They force you to pay for a monthly telephone line that we never use ($38+). Don't even have a telephone hooked up to it. It's useless because it's only good for local calls. No features or anything, no long distance, etc. That's all extra! So, we've been paying for a monthly telephone line for going on four years now that we've never ever used. -We're basically paying a total of $79 per month (that includes the mandatory telephone line) just to access their horrible internet. We get drops/disconnects ALL the time. Even bought a new router so we know it's not our equipment. We get an anemic 7mbps download and a measly 1mbps upload speed. -Terrible read more

So far the service has been great. Speedy network, expansive channel selection and exceptional customer service. Highly recommend the Grande Valley Telecommunications. read more

Worst internet provider ever award goes to GVTC, they only provide 1.5 to my house when fiber is across the street at the end of my block and refuse to upgrade us. Some days we can't even open a web page. There is nothing more frustrating than GVTC. read more

After starting service they called to say that oh wait the plan we sold you doesn't exist we have to up your plan by $100. After many calls and going in person they finally honored the contract that was already executed. Upon leaving service they hold the money they owe you in refunds for 3 months prior to giving it to you! Completely insane. I guess everyone should pay them 3 months late read more

Great company the person that we got named Bobby was very nice and freindly and respectful would totally recommend!

Over priced and slow internet but hey they are the only gig (no pun intended) in town! Country living with country technology.

Service tech showed up on time and was efficient. He was very kind and courteous as well as professional. Would highly recommend for service in this area. read more