Their internet service with the router box could not support my printer. I needed 2.4ggz to operate my printer. Thwir router provide 5ghz. I was told i woukd need to spent $100 to fix this. They could not provide the fixx read more

Their tv news is woke woke woke. Their tv remotes do not work. Their internet is in and out. read more

Wish I could leave zero stars. They were not helpful. When we walked in, someone greeted me and asked how she could help us. I said, "I have 2 questions, really, I need a new phone...and" before I could finish, she walked away. Another person started to help us, they were out of phones so I ordered one. My second question? Generally ignored. "Yeah I don't know. I'll need to send a technician. " There was no follow up and it was never addressed again. When I paid in full for my phone I said, "it's just for the phone, not the account, right?"because my husband pays for the account. He said yes. Guess what. I'm now paying the spectrum bill. read more

Justin from Spectrum was very professional, friendly and extremely knowledgeable and hooked us up with internet and television. He took his time and showed me how to using the T.V. control. Updated texts on the time showing up and was early too. Service requested A++++++++'s! Highly recommended! Happy Customer!! read more

Every single time I've ever had a problem, customer service over the phone tells me to go to a store and a-z will happen, then i get to a store and the exact opposite happens.. they sold me a product that doesn't work in my situation, wi-fi with free cell service, so when the wi-fi didn't work, they told me the cell service would be less than $20, then two moths later they upped the charge to $25, and then the next month $50. I should have walked out on my first visit when a lady started yelling "I hate this. I hate the way you treat me. I don't hate you as a person. I hate this company." Anything for a sale. read more

THREE YEARS trying to get Spectrum to correct their billing errors and information. Moved, disconnected all service, and all seemed okay. Then after two years, I started getting email bills for service I hadn't had in months, and after 3 moves with no Spectrum service. Talked with numerous reps -- after spending an interminable amount of time in recorded voice Hades -- and each one either says the problem is fixed, or drops the call. Moved and terminated service in July 2022. In 2025, continued to get "bills" showing a $20 credit due me. I didn't care about the credit; just wanted the auto billing to stop. In July 2025, FINALLY got a decent rep, a $20 gift card was issued, and I thought the matter was closed. Then in Aug 2025 I get another online bill saying I OWE $20. These people don't know their head from a hole in the ground. Customer service is non-existent and a joke. I will tell the entire world how awful they are if I can. NEVER do business with Spectrum. read more

The cable offering is limited and the price keeps going up. I figured out how to live with one box instead of three using my Spectrum app and Chromecast. Returning the no-longer-necessary cable boxes? Ridiculous lack of customer service. Two people painstakingly setting up phones while 22 people wait to pay bills or return equipment. Customer service is just lip service. read more

Spectrum - Waiting list for customer service. - Television Service Providers Near Me - New Braunfels, Texas

I cancelled my service a long time ago. Then I realized just now I am still being auto charged. Turned in my equipment days ago and they are still trying to charge me... UGH. read more

Joe (Sales associate) refused to help me "link" mine and my husbands account. He went as far as to tell us that calling in to Spectrum was a waste of time because "they don't know what they're doing or talking about". When I explained the forms CS told me to fill out and bring in he said "That should have been a red flag, why would you do that?" I have loved Spectrum mobile but after my experience with this particular associate, we are shopping for different home and mobile providers. read more

DO NOT GET ANY SPECTRUM SERVICE! YOU WILL BE SORRY! They lie to you at no end to get you to sign up with them. From empty promises to prices they will literally tell you anything to get you to commit. And then you will hate it. You will call their crappy customer service and after you are on hold for probably an hour, they won't help you with any and all problems you will definitely have. After you complain to them that you've been scammed by the lies they feed you in the beginning, you'll get no resolutions and then you'll find out that the "no contract" they always advertise is also a lie. This company should be avoided at all cost. I regret ever switching to this bogus despicable organization. DON'T DO IT!!! read more

Beware of shady and inappropriate business tactics. I called to ONLY INQUIRE about cost of setting up TV and Internet in New Braunfels TX. I had to input my address and give my name but I refused to give the agent anymore details. The price that was offered started very High, when I said it was too much, she said that a promotion was going on. She gave me a new offer which was also too high. I told her that I was not interested and I will shop elsewhere. The next day, I received a large box from Spectrum with a label that says if I break the label, I'm responsible for the products inside. I immediately called and they told me that since I had the equipment need to finish my order.... I said Hell No. I told them to come and get this junk and they told me Im responsible for it and I must return it to the company at my cost or pay hundreds for the equipment. I'm not doing anything with it. read more

Spectrum - Spectrum's shady tactics. - Television Service Providers Near Me - New Braunfels, Texas

Spectrum internet is total trash! The modem has to be reset every 4 days. Tired of talking to a computer and never getting the true story of why the equipment does not work properly. The basic service is now close to $100 a month for crap. Spectrum: it looks like your modem is disconnected. No Sh**! You will need to unplug it for a couple of minutes. Maybe you need to go out of business and do us all a favor. Waiting for AT&T to get their lines in my area and then I am changing. read more

We paid for 300mbps, and even when there is only 1 device connected our speed will never get over 130-150 mbps. The internet is constantly disconnecting and interrupting and I am required to reset my router 5-7 times a week just to reset my connection and get stable continuous internet for a few hours at a time. read more

First when I called the lady kept trying to sell me everything . Once I finally told her I only want WiFi and nothing else she set me up... but wrote my phone number down. So today at 10am when I was supposed to have them install WiFi the service tech never came because he "couldn't find my address" and then "couldn't get ahold of me". Because they took my phone number wrong. I have 3 family members in town from Oregon and we specifically made no plans this morning to wait for the WiFi guy. When I called customer service they couldn't get anyone today, which I still couldn't understand because if they didn't come to my house and went to their next appointment they should be running ahead of time and should have time to come back to my house. . . Customer service guy I talked to was nice and told me he was sorry but he couldn't do anything else. So I asked to speak to the supervisor. She couldn't help. Nobody could help. They all are helpless. The next time they have is Wednesday... they think people have all the time in the world to sit and wait for the "WiFi man" to come. They won't get my service ever, and I will make sure anyone I know doesn't get their service. Also as a hairstylist in San Antonio, I know word of mouth goes far.... and I people will be hearing a lot of negative reviews for this company.... Words of advice: when YOUR COMPANY messes up, fix it! When YOUR employee skips his first appointment make him stay late to go back. When it is YOUR fault, don't try to blame me! Your employee wrote down my number wrong, your next employee didn't show up to the correct address, your next employee (superviser) didn't really want to help. MY BUISNESS WILL GO SOMEWHERE ELSE! read more

I went today as my I-phone shut off and I couldn't turn it on again. After waiting 20+ minutes, not a surprise as I didn't schedule an appointment, I was "helped" by Rosemary. You can't actually call it help as she was rude, unfriendly and did nothing to help me. It's obvious she doesn't enjoy her job as she has NO customer service skills. She needs to spend less money on her Snuffleupagus eye lashes and manicured nails and instead apply that money to therapy and learning customer service skills. After handing me back my phone, without any helpful assistance, I drove to the Live Oak Spectrum store where I was helped quickly, efficiently and pleasantly by Cassie. read more

Absolutely no respect for customers. Has DOUBLED rate in 3 years, RAISED again just in time for 2020 Holidays AND given no recourse, informing of new higher rate once cycle has already started. Encourage everyone to TAKE YOUR BUSINESS elsewhere. Companies exist only because WE support them. Not the other way around. Use the power of your dollar for companies that CARE about treat customers with fairness. read more

WOW !!! Worst and most unethical service in the USA. :-( Total 'Bait & Switch $89 Special' Watch out for the hidden fees, extra taxes, installation fees, 'bundle pricing' and slick phone salesman. You will already owe them $171 the day the hook you up. Because they bill a month in advance. We never got a single bill from them, so we decided to call Spectrum. Call was routed then to the Philippines in order to talk to their customer service. They made matters worse, asked to speak to a Supervisor, she said she was a Supervisor. :-/We asked why we never received a bill, they said it was 'our' problem...that we should know better & check online. (You need an Acct # to check online). HaHa, how do we even know what our Acct# is if we never received our bill?!! Then, to find out our billing address wasn't even in their system!!! They demanded $291 immediately or we would be sent to collections. ($291 because they bill 1 month in advance)...so we were already being billed for April, and mind you...we were 'past due' for April!!! This all during our Very First Month. Then these buffoons refused to back off the second month, even though we had no contract as they advertised with their $89 Special. By the time we spent 2 days arguing with this joke of a company...They agreed to waive the second month and the installation fee, only to cut our service while we were still on the phone. You can't make this stuff up !!! %{ When we FINALLY were able to speak to a Spectrum Rep in the US, she apologized & stated Spectrum was formerly Time Warner, & recently They were bought out by Charter. DON'T MAKE THE SAME MISTAKE WE DID. THEY LIE TO GET YOUR BUSINESS!!! read more

Service goes out every single day. If you work from home and rely on internet service, DO NOT get Spectrum.

I am a new spectrum customer that had to cancel service ,because spectrum cannot figure out how to connect a desktop on the first floor and another one on the second floor, My job requires a desktop to be hardwired to the Internet (not wireless) for security reasons. I switched over to AT&T and one guy connected everything by himself in one day and installed cable TV at the same time. AT&T -the technician ran the wires through the outside of the house in order to get the job done. It's pretty common practice for them.. Sorry spectrum but, if you want to install Internet service then.... have the knowledge and resources to wire a house correctly for service you offer. read more

Went to their new store to purchase. Another phone. The young lady at the counter was the most unfriendly, surely, short-answering person that I have dealt with in a long while. Nothing in stock so I went to their Live Oak store and was warmly welcomed. They actually had things in stock and were happy to help. Wont go back to New Braunfels any time soon. read more

I swear my internet never works. Probably one of the most frustrating things is when I'm doing homework or right in the middle of a movie it decides to stop working. It happens all of the time :( read more

If I could give this company no stars I would. HORRIBLE CUSTOMER SERVICE. Internet goes out frequently. I ordered new mobile service and was told I could pick up my phone same day. Went to store and they told me I would have to cancel on line order first. Tried to cancel order and was told I have to wait to receive phone and then cancel! PLEASE DONT USE THESE FOLKS. Cant wait until Texas offers more options! read more

This cable service is terrible from time to time. Example right now, during the Cowboy game, about every 12 to 16 secs, the signal freezes for about a second or two. The is very annoying and calling Spectrum changes nothing. This does not happen all the time but is seems to occur in Cowboy games more often than it should. It should never happen. What other options do I have? read more

Shady dealings going on here, my billing cycle ran from May 23rd to June 22nd. I cancelled our service on 2 June due to moving into an area where Spectrum is not available. They would not prorate my bill. I had their service for 11 out of 30 days and have to pay the full amount. They are thieves charging for services that I did not receive. If you decide to go with Spectrum, just know that they will not prorate you bill if you cancel. I selected the one star because the site requires you to at least select one, otherwise it would be zero stars. read more

We are constantly having service problems which causes problems with our security system! I HATE Spectrum!!!!! They tell you they will give you a credit but it's not about credits! I WANT QUALITY SERVICE!!! read more

Time Warner Spectrum has earned the worst customer support for a reason. I own a small hotel and today they decided to deactivate all of my digital adapters by mistake. I have been on the phone for 3.5 hours and spoken to 6 different departments and about 10 different people and nobody can reactivate the digital adapters. The best they have been able to do is offer to send out a salesman in 3-5 business days. I'm at my wits end. @!#$%^&*()) Out of all the people I talked to there were 2 who seemed to care enough to actually understand the problem. Robert in residential tech support and Sean in enterprise technical support. Robert took the time to understand the problem. He knew what the solution was and documented it well. Sean was the guy that actually cared enough about me to solve the problem himself even though he technically wasn't supposed to. Kudos to Robert and Sean. The rest of those people can go to hell. read more

Literally the worst internet I have ever had. My internet was bad but at least passable before Time Warner switched to Spectrum, but now my internet goes out at least 5 times a day and requires me to reset my modem constantly. Every time I have called they try and walk me through restarting my modem and do not listen to my complaints. They have suggested it be my modem, which is not the case. We have our own brand new nice modem - they just want us to rent theirs for an arm and a leg monthly. We had a technician come out and he said he did something with the cables in the attic - the internet went out not 1 hour after he left and there has been no lasting change. On top of that, every time we have measured our internet speed, it is well below what we are paying for. NOT satisfied and looking for other options. I would rather go somewhere else that is more expensive (by not much) and 1000xs more reliable. read more

I'm on my 4th exchange in 2 years of their faulty refurbished equipment. The worst service. Regularly resetting modem because of intermittent service dropping data. Local store doesn't care when you complain while paying the bill. False Advertising - 200 mbs, speeds are dismal. Constantly trying to sell additional service. $60 with "discount" for Internet unbundled. If I bought Spectrum Mobile service I wouldn't have any means of communication! read more

I wish I had another alternative to internet- however Spectrum is in bed with my equally 1 Star apartment complex. No other option exists here for internet. It's frequently out l- I pay my bill on time and just expect consistent service or at the least communication- not too much i believe to ask from a teleCOMMUNICATIONS provider. Horrible all around experience in New Braunfels- don't move to Ranch at Guadalupe because then you'll be forced to have Spectrum service. read more

This rating ^^^^ after just one month!!!!! Well....I guess I should have done my homework better than I did. I am going through a divorce and moved into an apartment complex last month. I was told by the apartment manager (who is a great guy BTW) that they had a special with spectrum of $89 per month for TV and Internet. I called them and they confirmed the price, so I signed up. I was told on the phone that I would be getting my first bill in the mail and I could then set up my account. Well, I got busy and forgot about it and the bill never came. Today I received a text from them saying I owe $264.69 because I had missed last months payment, and I owe for this months bill. Not only was I hit with the first and last months payment on top of my bill for this month, but these are the taxes that are added; spectrum receiver fee on top of the Cable TV cost, extra charge for wi-fi service on top of the internet fee, broadcast TV charge, Franchise fee, Regulatory cost recovery fee, PEG capital fee, State cost recovery fee. You know how you get that dirty used feeling when you know you have been taken advantage of......yup, that is spectrum. As soon as I leave this apartment complex I will immediately switch cable TV service and spread the word as fast as I can. I AM THIS PO'ED AND I HAVE ONLY HAD THEIR SERVICE FOR ONE MONTH!!!!!!!!!! read more

Spectrum is the worst company ever their service sucks and the customer service is even worse they talk down to customers and then they to tell you that you have to pay a double bill if your pay day falls on the first of the month if I had any other choice for service I would certainly change it oh and when you ask the customer service who their boss is or for a supervisor good luck with that too so disappointed in this company I'm shocked their still in buisness. read more

Absolutely worst service ever. Was scheduled to have an appointment for installation between 9 and 10 this morning. At about 10:15 I called customer service and they said that they would have dispatch contact me in 15 to 30 minutes. When I receive the call I was told that they had accidentally scheduled my appointment with a technician who was off and a new technician would make it to my house in 20 minutes. That was an hour and a half ago. I called customer service once again and they said that they had put the wrong contact number in their database and the technician had tried to call me to tell me he wouldn't be there for 2 hours. I have a moving company scheduled at 2 at my old house and I have to be there. Do these people not get it or they just complete idiots? The next lady I spoke to who told me that my number was put in the system incorrectly said that I would have to wait another 15 to 30 minutes to hear from dispatch again. Don't waste your time with this company. read more

Terrible internet service, its always going down for longer than its actually working,spent countless hours waiting for the internet to actually work read more

Hopefully Now that TWC has been bought out the new management will do some house cleaning. (Nick...)

I recently moved out to New Braunfels and setting up my internet and cable was a breeze. The technician (Anthony) and the other employees who assisted him were super nice! They were extremely efficient and made sure everything was working correctly. I even got a follow up the next day to make sure everything was still working. Amazing customer service! I really appreciate it read more

Be sure and check the TWC/Spectrum locations site before going to the New Braunfels location. As of this date the NB site is closed and you will need to go to San Marcos or Universal City. The counter person in San Marcos said there was a fire at the NB location and it wouldn't be opened for a month. Take that for what it is but in any regard check before making the trip. read more

Today marks week 4 of trying to get cable installed in my new condo. The only time they came to bury the cable it was to the WRONG address! Since then they haven't shown up when scheduled. The window is from 8 am to 11 pm. Who is going to bury a cable line after dark? Apparently customer service thinks they do even after you tell them they didn't show up. They sent out 4 techs to install the service without a cable to make the connection. A waste of my time. Unfortunately they are the only one in this neighborhood. This isFUBAR! read more

Good service for the first year. Beware the cost goes up and no other options but to cancel service or pay higher fees. I miss Time Warner Cable. read more

I live at T Bar M Condo, New Braunfels. They are under a bulk account that allows everyone to have the same package including HBO EXCEPT MY UNIT They have sent out several techs who are unable to get the cable box to be recognized by the time warner system. They have changed out cable boxes. etc, etc I merely pay for HBO and extended programs and get only local TV. They are uanble to get the unit recognized but happy to expect me to pay for this service read more

These people lied to me about the services I was signing up for . I made 2 repair tickets and it wasn't until the 2nd trip to my business that they bothered to tell me I didn't have wifi that it was extra! Horrible customer service! read more