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    Services - Astound | San Marcos

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    Astound | San Marcos Photos

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    Recommended Reviews - Astound | San Marcos

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    This is with the GIG plan - one device on WIFI, hardwired PC is powered off...not Alexa, smart thermostats.....nothing.
    Alice S.

    I scored a one because it will not let me give the -5 they deserve. Multiple calls for every issue and misleading information on the pricing. They are not delivering anything close to the GIG plan I am paying (now overpaying) for. One device on in the entire home...highest speed test 106.7. Did I mention this is the GIG plan?? Calling for tech support ALWAYS ends up with days without service and promises for credit for the downtime. It never happens...but they always promise to take care of it.)_ Positive note: The customer service (except for today's chat guy - "Carlos," who was zero help and seemed like he could not care one way or another) and tech guys are amazing and seem to want to deliver, which makes it hard to stay frustrated. I cannot wait to get out of this area, so other viable internet options are available.

    Eero app showing no internet connection. Choose this company and get used to seeing this a lot.

    There are not many options for internet in San Mo unfortunately so we got stuck with this one. Get used to your internet going out randomly for days on end. The customer service reps I've spoken to online and over the phone were either rude, or just really had no idea how to do their job, or a combination of both.

    Bromptonado M.

    If a rating of zero would be possible, Grande would receive it. They pride themselves by stating they are Texas based but maybe should add they provide the worst service to their Texas customers. We pay $165 a month for basic cable and Internet with 1 TiVo box. Our unreliable internet issues/outages happen about 10 days a month. A "Temporary Service Connection Issue" message is more common to see daily than the actual menu guide. We have had to make arrangements, reschedule our appointments and miss countless hours of work to meet the cable tech. Horrible, horrible, horrible! Maybe we should start sending them an invoice for missed work and add the horrendous amount of hidden extra fees ($50 monthly) that we get charged. If you are new to the Hays County area, look elsewhere for your cable/internet service. It will save you a lot of headaches. Update - 24 hours later The tech shows up and replaced the exact same cables that were just replaced on Thursday. He also zipped tied a 30ft jumper to my curtain rods (see picture) and stated the cable needs to be at the highest point of the ceiling. WTF? What does that mean? I requested to have my modem and TiVo replaced and after nearly two hours at my residence, he told me he did not have the hardware with him. The tech also left without saying anything. Really?! The issue still has not been resolved. I am still without service and the tech leaves without updating us?! I am done with this "Texas based" company. Maybe they should move their operations elsewhere...

    Cable set up no problem

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    7 years ago

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    Grande E.

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    19 days ago

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    7 months ago

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    1 year ago

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    9 months ago

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    10 months ago

    No one is on the same page. They lie about your bill and payment. currently looking for a number for headquarters.

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    2 years ago

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    4 years ago

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    9 years ago

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    8 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    9 years ago

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    9 years ago

    Internet connection has been so unreliable. Worst DO NOT EVER USE THIS provider!!!

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    10 years ago

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    7 years ago

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    13 years ago

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    7 years ago

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    8 years ago

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    15 years ago

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    Page 1 of 2

    Ask the Community - Astound | San Marcos

    Review Highlights - Astound | San Marcos

    It was really the best service and the best cable company I've ever done business with.

    Mentioned in 2 reviews

    Read more highlights

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    T-Mobile

    T-Mobile

    (13 reviews)

    I went to T-Mobile to change my phone plan to prepaid plan. The person that helped me took a while…read morethen said my phone was me to contact T-Mobile about canceling my previous plan. I don't know why this is apparently done separately of getting a new phone plan when I arrived home, I attempted to call T-Mobile. My phone did not work. I went back to the store and waited in line again. The manager noticed me the store and said nothing to me after I was original person made some phone calls and said my phone would not work for 2 to 24 hours. I wanted him to change it back to the old plan so I could have my phone working. I was not prepared to have my phone not working for a day if they would've just told me that in the beginning wouldn't have had a problem. The store is poorly managed, and the personnel are always asking for help from the manager and other workers, horrible service, poor knowledge of service.

    Hi. I am the person who was frustrated because my t-mobile phone was registering E about 500 feet…read morefrom I-35. Then I discovered you are the last business in Hays county to have a mask mandate. I was in your New Braunfels store last week. No masks. At your store, you told me it didn't matter that I'm fully vaccinated because that policy doesn't go into effect until tomorrow. So you managed to further annoy a 16-year customer and lose a $1,000 phone sale over a less than 24 hour change in policy. You are right across from my office but I will never come in your store again.

    Astound | San Marcos - isps - Updated May 2026

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