I cancelled my subscription with GVTC due to these facts:…read morespotty internet expensive cost and rising rates getting 1099'd at the end of the year for the "$20" monthly discount they gave me on my service Would NOT recommend!

We had them over 10 years. Very fast response to service calls. Area outages communicated on phone…read morein person telling you expected return time or on recording. We live in country and they come out in horrible weather and once restored service quickly after accident took down pole. To be fair the first few years our speed when we tested was slowing and they immediately restored speed. Technicians give great service, and you can't beat value.

I just have to take a moment to celebrate Marcel and Aaron at the Verizon store here in New…read moreBraunfels. Listen--when I walked in, I was a little frazzled. My phone wasn't working, I had a major event coming up, and corporate Verizon couldn't seem to find a fix. But these two? They worked together like a well-oiled machine--tag-teaming, communicating, and keeping the energy calm and professional the entire time. The store was spotless, the atmosphere was peaceful, and their personalities were just what I needed--patient, kind, and full of joy. They didn't just fix my phone in about 40 minutes--they helped settle my spirit. We even laughed about movies while waiting, and before I knew it, everything was working perfectly. It reminded me that sometimes God sends the right people at the right time to handle what's been stressing you out. Marcel and Aaron were that reminder today. If you're ever in New Braunfels and need help, this is the Verizon store to go to.

Buyer beware - Avoid this Verizon store if you value honesty and transparency…read more I dealt directly with the store manager, Terry, and this was by far one of the worst retail experiences I've ever had. I went in because I was told I could get an iPhone 17 for "about $5 more per month." That was the sales pitch I agreed to. What Terry did not clearly disclose was that he was adding an entirely new phone line with a random Texas phone number to my account--something I never asked for, never needed, and would never have agreed to if it had been explained honestly. It got even worse. Terry also pushed multiple Verizon subscriptions and repeatedly told me they were "free." I specifically told him I either didn't need them or already had some of those services. Despite that, they were still added to my account. When I reviewed everything later, those supposedly "free" subscriptions added up to around $70 per month in recurring charges. I had to spend my own time calling Verizon Customer Service to fix the mess. The representative agreed there was a problem, removed the unwanted line, waived the activation fee, and helped remove the unwanted subscriptions. I'm still having to verify that correcting my account won't affect my phone promotion because of how the original transaction was handled. I expect a store manager to explain the full terms of a transaction honestly and allow customers to make an informed decision - not leave them discovering extra phone lines, recurring subscriptions, and unexpected charges after they get home. My advice: Before you leave this store, inspect every line on your account, every phone number, every subscription, every monthly charge, and every document you sign. Don't rely solely on verbal explanations. Because I learned the hard way that these salesman are crooks. I left this store feeling misled, and I would not recommend doing business at this location based on my experience

I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

Scam. Avoid this place. It's just an authorized reseller. Not a real Tmobile store. Went in to…read moreadd a line on my phone. They added two lines but I shouldn't worry because one line is free. I wouldn't be charged for it and it's not active until I use it. It's a free line incase I ever need it I knew right then it was a scam. And as soon as I get my bill there it was. 30.00 monthly fee for a line I didn't want or ask for. I told them I didn't want it. I want to add one line. But he probably had to get 2.00 commission on a sale so I have to spend 40 minutes on the phone with Tmobile fixing his scam. This is at there new location at Creekside behind Lupe's

Unprofessional, uninformed and unmotivated sales people. You'd feel better buying service from…read moreT-Mobile on the web and waiting for your SIM to arrive in the mail. The dodo literally remarked that screen protectors would help prevent scratches to save the trade in value. If I wanted technology advice from my grandma I'd ask my grandma. I have been a happy TMO customer in the past and only wanted to switch and trade in/buy phones. But after being called "boss" and "level headed" I got the distinct impression that they didn't want to take my money. 2/5 - they had phones in stock and it was clean.

Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.

Horrable, no one speaks English other than the one that you contact to subscribe to a plan...after…read morethat, forget it..All wireless providers are bantits...

T-Mobile customer for 10+ years. Bought unlocked refurbished phone from Back Market.com and brought…read moreto this location to transfer data from old phone to new. Had concerns that phone was locked with AT&T carrier, but needed expert opinion. Sensed a bad attitude from staff member (Mgr?) who took 30 seconds to confirm my concern. Took no effort to dive deeper. Followed up with Back Market who assured phone was unlocked regardless of AT&T prompt. Found YouTubes to switch SIM card and transfer data with no problems. Phone works great.

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot

I walked into the store and everybody's got their little iPads in their hands and they gave the…read moreshittiest service I've ever dealt with. Verizon has a 611 number and they had sent me an email on that number about my veterans discount and then when I go to the store, the guy told me that was a scam email which was bullshit. All they gave me in the store was excuses no solution just excuses. The first thing they need to do is get rid of all their fucking iPad and get back to customer service I've been with Verizon over 20 years and when I had to deal with the store like this in the shitty service, I was just soon go to cricket. The Verizon store off of 35 by Lowe's is so much better like I said all they gave were excuses no solutions and a guy had no idea what he was talking about.