This is a Spectrum customer service review. As a new Spectrum customer in the Palm Springs area, I decided to take the offer on the phone service. The monthly price was really terrific. The new phone arrived quickly but then my problem started. As an east coast transplant, my carrier was Xfinity. Their website made it impossible to get the necessary Transfer Pin to keep my old number. I scheduled an appointment with a Spectrum rep for assistance. Lucky for me, Roberto Espinoza was my Spectrum customer service person. He was calm and resourceful in navigating through the Xfinity customer service online assistance. It wasn't easy and it took all his knowledge and resourcefulness to get the transfer done. (I tried on my own speaking to 4 different Xfinity people and accomplished nothing.) As frustrated as I was with the Xfinity transfer process, I was even more pleased that Roberto was working on my behalf to get the task done. Thank you Roberto, you are an excellent example of what customer service should be. Joe Pagano read more

This is the worst company/store I have ever been a customer at. Do NOT use this company, and do NOT step foot inside this store. After declining anything but internet, they secretly upgraded my plan to add Spectrum TV and DOUBLED my bill. They didn't even give me the right equipment; instead of a router, they gave me an extender, and I had to jump through hoops for 48 hours to get the issue resolved. When I realized my bill had doubled, they wouldn't reimburse me or change my plan back down. I called to disconnect my account, and they spent 45 minutes trying to "make it right" by upselling me yet AGAIN. When they finally disconnected the account, they told me to bring the equipment in to the store within the next two weeks. That was yesterday. Today, I went to the store, two kids in tow, and they told me that "the equipment needs to be turned in to UPS "for my "convenience" so that I didn't have to "wait in line" and that it was "policy". I didn't want to waste my time arguing with them that there were three customers in the entire store, four employees on their cellphones, and that I just spent 10 minutes unloading my toddlers out of the car, so I left politely and went to UPS. UPS was closed for Labor Day though, because they value their employees' well beings, unlike this company. After talking to someone who had just disconnected their account a week ago and took in their equipment to the SAME STORE, I realized they were lying. I drove back to Spectrum, told them this exact story, and they were CONVENIENTLY able to "override" despite not having the data in their system anymore..? What a load of bs from a group of lazy employees. If scam culture had a corporate name, it would be Spectrum. This business is disgusting, and I hope this review makes any customers think twice before giving them their money. Run. read more

Sad excuse for customer service. Got attitude and insulted as we were walking out the door for only being inside for 5 minutes. Avoid coming here if you actually want reasonable help because they don't care about their customers. Just money on the clock. Avoid a guy with a beard and glasses. Wasn't even inside long enough to get his name. read more

Sad excuse of a business, make you wait forever just to cancel internet and turn in equipment. Some rude fat lady chose to not help people and went and hid in the back probably to go eat something. Their service sucks as a well. Avoid this location at all costs! read more

On 5/29/26, I called to cancel internet service because AT&T was going to save us $25/month, double our speed, and give us fiber-optic service. I've been unemployed since October, so every little bit helps. Spectrum said they're still going to charge me for June because Texas doesn't allow pro-rating. What?! No wonder everyone hates you guys. Your customer service is trash, and so is your service that randomly goes out. read more

Spectrum absolutely scammed us , traded in a nearly brand new iPhone 15 , in PERFECT CONDITION ! And the company they use for trade ins say the phone won't turn on , the phone was most likely dead upon arrival , did they try to charge it no !! They kept the phone while charging us full price for it , so not only did they keep the phone but we also paid full price for the phone , went into the store at least 3 or 4 times and they say they will have an answer by the end of the weak . They are absolute scam artists and just give you the run around on the phone and in the store . And the best part is spectrum reviewed the phone before we sent it off confirming it turned on themselves . read more

Customer service: sir, because your equipment is not responding to our ping, we can't submit a tech assist to be dispatched to your location. Can you cycle power so it can reconnect.....??... me: THATS IS WHY I AM CALLING YOU!! Fix your crap! Why do I have to cycle power to get a tech to come fix your stuff!! Plus I have 1-2 outages a week. read more

I subscribed to Spectrum on Nov 17, 2025. Today is Nov 25, 2025 (eight days later) and I'm still waiting for them to run a cable from the street to my house. Spectrum blames the cable contractor, and the contractor blames Spectrum. Avoid Spectrum in the Meyer Ranch subdivision in New Braunfels read more

Absolutely NO CUSTOMER SERVICE. Everyone of the employees (and I mean ALL of them) were literally moving in slooooow motion. I have never seen so many people with so much "I really do not care" attitudes. Hello Dish - Im coming back! read more

Omg the worst customer service in the USA. Chatting with other employees while lobby full of customers. Understaffed poor managers. Takes too long to get help. Helping other customers that come after you instead of who's sign in. What a waste of time. Omg the worst customer service in the USA. Chatting with other employees while lobby full of customers. Understaffed poor managers. Takes too long to get help. Helping other customers that come after you instead of who's sign in. What a waste of time. read more

Horrible customer service! I waited nearly an hour and still had two people in front of me in line while the employees chatted and laughed away. Zero sense of urgency while multiple customer were waiting. I just needed to swap out equipment but I guess I'll be switching to a different provider now. Ridiculous read more

Lack of customer service and professionalism. I only went to return some equipment after canceling services. I even made an appointment and showed up a little early. I arrived to an empty store - no other customers. Two employees speaking at the desk saw me come in and did not acknowledge me but continued their conversation. I checked in at the iPad kiosk and minutes into filling out the online form one of the employees tells me there is no need for that. When she finally called me to the desk she was short, rude, and unwelcoming. Makes me even happier I canceled. read more

This place is horrible. I came in to turn in modem and boosters and there are only 2 workers for a crowd of over 25 people. Been here for 20 minutes and same customers are at the counter being helped. Go to Verizon for your mobile and streaming services. Much cheaper and they have many workers. Example of what is wrong with this place. read more

Store attendant or manager, Ash escalated an interaction with a female customer over a simple, and kindly worded, question; 'if there was another store in the area', due to the busyness of the location. His reaction was to exclaim "what, do you think I'm lying to you?" After this, the customer responded, "well, you don't have to be an a**hole about it", he proceeded to refuse service to her and demanded that she leave the store. After this, she, myself, and several other customers left the store. He had been hostile the entire time we were in the store, and was constantly trying to get people to leave his store without service. This experience has made me ashamed to be a spectrum customer, and I hope Ash learns a valuable lesson in manners and consequences. read more

Greatly understaffed. I was there waiting for ONE HOUR and they called three names up (including mine). All I wanted to do was drop off their equipment after canceling service (because of moving). There should be an easy spot to just drop equipment & leave. It is a waste of my time & theirs to have to wait to speak to an associate to do so. There were three employees that I could see. Two were working with one person the entirety I was there, how is that allowed? I just cannot recommend Spectrum to anyone in the area if they will have to deal with this store. The only positive was the one employee working as quickly and efficiently as he could, Jared. Thank you Jared for caring! read more

My mother and I went in to ask about spectrum service because their internet was becoming becoming more expensive and she wasn't to make sure she was getting the best deal. The man at the desk, Ash, who helped her was helping two older men before us who were not (self admittedly) tech savvy and he was speaking very fast and not giving good explanations of things (never explained what data was- although the two men were very confused about it), it felt as though he was taking advantage of them to just get him to buy spectrum products, talking about unlocking phones and at the end just gave them the modem for internet without even offering to have someone come and install for them or even a number to call if they needed assistance. When it was our turn my mom asked if he could help see what the best deal was and he immediately brushed her off and told her to call retention. When she asked what that is he said "just call whatever number you normally call on your bill." An in store rep should at least have a number to call. Then he proceeded to explain her current pricing as a promotion that was "falling off". She was frustrated because it still was increasing in price but he just tried to frame it as a promotion. Then she asked if she could see a price of just TV and he said "would you like me to help you." She was not being rude, but it is frustrating when someone is trying to use semantics to candy coat something just to make money. We have worked with Delia at the previous location and loved and appreciated her costumer service so she and I were very taken aback at the abruptness of Ash. I work in costumer service and am usually pretty tolerant but it was hard to keep quiet when it felt like people were being taken advantage of and the gaslighted. Give Delia more hours and a raise! read more