I just have to take a moment to celebrate Marcel and Aaron at the Verizon store here in New…read moreBraunfels. Listen--when I walked in, I was a little frazzled. My phone wasn't working, I had a major event coming up, and corporate Verizon couldn't seem to find a fix. But these two? They worked together like a well-oiled machine--tag-teaming, communicating, and keeping the energy calm and professional the entire time. The store was spotless, the atmosphere was peaceful, and their personalities were just what I needed--patient, kind, and full of joy. They didn't just fix my phone in about 40 minutes--they helped settle my spirit. We even laughed about movies while waiting, and before I knew it, everything was working perfectly. It reminded me that sometimes God sends the right people at the right time to handle what's been stressing you out. Marcel and Aaron were that reminder today. If you're ever in New Braunfels and need help, this is the Verizon store to go to.

1 Star - Total Waste: Third-Party Verizon That's Useless for Anything But Sales…read moreDon't bother with this third-party Verizon at 1683 W State Highway 46, Ste 220 in New Braunfels unless you're dead set on buying a new phone--they're straight-up incapable of helping with returns, trade-ins, or any basic account stuff because they're not a real corporate store, just some independent reseller with zero access to the systems that matter. I tried returning a faulty accessory I bought there last week, and after a few minutes of excuses, they admitted, "We can't process that here; what phone upgrade are you interested in today?" It's infuriating how they hide behind the Verizon logo to lure you in, only to push sales and send you away empty-handed on everything else--stick to official locations or the app to avoid this headache. Verizon, ditch these partners before they ruin your whole brand.

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

I cancelled my subscription with GVTC due to these facts:…read morespotty internet expensive cost and rising rates getting 1099'd at the end of the year for the "$20" monthly discount they gave me on my service Would NOT recommend!

We had them over 10 years. Very fast response to service calls. Area outages communicated on phone…read morein person telling you expected return time or on recording. We live in country and they come out in horrible weather and once restored service quickly after accident took down pole. To be fair the first few years our speed when we tested was slowing and they immediately restored speed. Technicians give great service, and you can't beat value.

Their internet service with the router box could not support my printer. I needed 2.4ggz to operate…read moremy printer. Thwir router provide 5ghz. I was told i woukd need to spent $100 to fix this. They could not provide the fixx

Their tv news is woke woke woke. Their tv remotes do not…read morework. Their internet is in and out.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

Order Number: 335915 Appointment date: 04-02-2026…read moreHad excellent service with David, highly recommend him!

So I managed my parent's account for several years as initially it was really the only option they…read morehad until they eventually learned they could switch to another provider. My parents are old and were susceptible to online scams, to which I had to completely rebuild their systems, lock them down, and instruct them on how these things work. That said, I live 20-30 min from them, and playing tech support was always extremely difficult. So I opted to use remote desktop through a secure shell tunnel. Unfortunately, GVTC does NOT give you the ability to configure your own router and create pinholes. Instead you have to ask them to do it and I don't mean to sound insulting, but they were incompetent on how to set it up. They didn't understand very basic networking terms, and after far too many calls and follow ups, I ended up having to pay for a remote desktop service. Additionally, GVTC's fees are high, Internet speeds are slow, the television service is subpar, and their email server did not allow for third party logon (i.e. like Outlook) without going through a complex app approval process. I do not recommend these folks in the least, and if you have no terrestrial based options other than GVTC, go with satellite (Starlink, Hughesnet, or similar). Latency might suck, but believe me that you will prefer it over the poor service provided by GVTC.

Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot

I am incredibly disappointed in my experience with Verizon and specifically the service (or lack of…read moreit) at the Verizon store. What I've gone through over the past several months has been nothing short of exhausting -- both financially and emotionally -- and it's clear Verizon has no real interest in helping loyal customers when things go wrong. Earlier this year, my Samsung phone's screen randomly went black. I went into the Verizon store, hoping for a solution. I was told I was eligible for an upgrade -- but only if I gave up my current plan or paid full price for a new phone. Not exactly customer-friendly. So, I reluctantly agreed to get a replacement of the same model, and Verizon provided that replacement -- but not for free. I still had to pay shipping, and I went several days without a phone, which severely impacted both my personal and professional life. Here's why that matters: I manage my daughter's medical and therapy appointments through apps on my phone (she has special needs), and I also run a business that relies on being available and connected. No phone means missed appointments, missed income, and serious stress. When the first replacement arrived, I had to reset everything -- apps, passwords, the works. A few days later, that phone failed too. Same black screen. I went back to Verizon again, and they gave me another identical replacement. Again, I was left without a phone for days. No urgency, no offer of a temporary solution, and no concern for how this was affecting my day-to-day life. When the third phone eventually failed -- same issue, again -- I went back a third time. That's when Verizon decided they were done helping me. I was told that now it was Asurion's problem, and that I should call them. Not only did they refuse to acknowledge the ongoing issue with the devices they themselves had provided, but they also pushed me away entirely. "Asurion can bend the rules. We can't," they said. So now Verizon isn't in the customer service business? The final insult came when I did exactly what they said -- called Asurion -- and was told one thing (that I'd be upgraded and the deductible would be waived), only to be transferred to someone else who denied all of it. When I came back to Verizon to try to get help again, I was told flat-out they couldn't do anything. They just washed their hands of it. At no point did Verizon show any accountability for repeatedly handing me faulty phones. No offer to escalate, no follow-through, no sense of responsibility for the time, money, and stress I've lost because of their devices and their failed customer service. I've been with Verizon for years, but after this experience, it's clear that they care more about policy than people. When things work, sure -- great network. But when something breaks, don't expect help, even when they're the ones who gave you the broken device. If you rely on your phone for anything important -- medical, business, or just peace of mind -- don't count on Verizon to support you when it matters.

This place was a fantastic find! I've been coming here since last year with issues on my different…read moredevices. Last year I needed a battery replacement for my Mac and iPhone. After comparing with other repair places in the area, I found they had the most reasonable pricing and Jerramy seemed sincere, very knowledgeable and genuinely helpful. This last time, I came in because I accidentally water-damaged my iPhone. They were unable to fix but offered to search and find an A+ quality to order through them. Things got rocky due to ordering issues and delays beyond their control. I needed their communication to be a lot better to know what was going on. It was frustrating to say the least. But what more than made up for that was all that Jerramy did to make things right! He went above and beyond to make sure I was a satisfied customer. That really impressed me and was enough to highly recommend this place for all your devices. I will definitely return if I need to. They have great hours and are open ever day.

Great service and honest! They repaired an older iPad on/off button and replaced the screen saver…read moreon the same day for a very reasonable price. One of the other providers said to toss it and buy a new one. Saved $200 + . Highly recommend.