Terrible experience getting a new phone at Russell Cellular. I went in to get a new phone not a new phone line and Lindsey, the manager/sales associate told me about a deal that was 800 off or somehow worded it as i was getting this spectacular deal didnt let me know it was for a whole NEW line. She told me I could pick two "perks" for free like the review before mine and also said since I had Netflix I should pick different ones didnt tell me you had to pay for them just added them and kept saying free. She is very rude and talks over you does not explain things and for a manager do not feel that is something you should be doing. I understand you get money for sales but to be scammy is not the way to go for that you can sell to people the right way and still get sales. We had to get it fixed with customer service and cooperate and she kept hanging up on them on my phone. She also said they were scammy when really it's her store. Would never go here again read more

Buyer beware - Avoid this Verizon store if you value honesty and transparency. I dealt directly with the store manager, Terry, and this was by far one of the worst retail experiences I've ever had. I went in because I was told I could get an iPhone 17 for "about $5 more per month." That was the sales pitch I agreed to. What Terry did not clearly disclose was that he was adding an entirely new phone line with a random Texas phone number to my account--something I never asked for, never needed, and would never have agreed to if it had been explained honestly. It got even worse. Terry also pushed multiple Verizon subscriptions and repeatedly told me they were "free." I specifically told him I either didn't need them or already had some of those services. Despite that, they were still added to my account. When I reviewed everything later, those supposedly "free" subscriptions added up to around $70 per month in recurring charges. I had to spend my own time calling Verizon Customer Service to fix the mess. The representative agreed there was a problem, removed the unwanted line, waived the activation fee, and helped remove the unwanted subscriptions. I'm still having to verify that correcting my account won't affect my phone promotion because of how the original transaction was handled. I expect a store manager to explain the full terms of a transaction honestly and allow customers to make an informed decision - not leave them discovering extra phone lines, recurring subscriptions, and unexpected charges after they get home. My advice: Before you leave this store, inspect every line on your account, every phone number, every subscription, every monthly charge, and every document you sign. Don't rely solely on verbal explanations. Because I learned the hard way that these salesman are crooks. I left this store feeling misled, and I would not recommend doing business at this location based on my experience read more

I just have to take a moment to celebrate Marcel and Aaron at the Verizon store here in New Braunfels. Listen--when I walked in, I was a little frazzled. My phone wasn't working, I had a major event coming up, and corporate Verizon couldn't seem to find a fix. But these two? They worked together like a well-oiled machine--tag-teaming, communicating, and keeping the energy calm and professional the entire time. The store was spotless, the atmosphere was peaceful, and their personalities were just what I needed--patient, kind, and full of joy. They didn't just fix my phone in about 40 minutes--they helped settle my spirit. We even laughed about movies while waiting, and before I knew it, everything was working perfectly. It reminded me that sometimes God sends the right people at the right time to handle what's been stressing you out. Marcel and Aaron were that reminder today. If you're ever in New Braunfels and need help, this is the Verizon store to go to. read more

Verizon - The store - Mobile Phones Near Me - New Braunfels, Texas

1 Star - Total Waste: Third-Party Verizon That's Useless for Anything But Sales Don't bother with this third-party Verizon at 1683 W State Highway 46, Ste 220 in New Braunfels unless you're dead set on buying a new phone--they're straight-up incapable of helping with returns, trade-ins, or any basic account stuff because they're not a real corporate store, just some independent reseller with zero access to the systems that matter. I tried returning a faulty accessory I bought there last week, and after a few minutes of excuses, they admitted, "We can't process that here; what phone upgrade are you interested in today?" It's infuriating how they hide behind the Verizon logo to lure you in, only to push sales and send you away empty-handed on everything else--stick to official locations or the app to avoid this headache. Verizon, ditch these partners before they ruin your whole brand. read more

These folks are criminals. Went it for a simple phone upgrade and got oversold with a new line. This company is a Verizon reseller, not a Verizon corporate store. They will oversell you for the sales commission they get from Verizon. Do not use these folks. Had to go to a Verizon company store to get my account straightened out. This Store is bad news. read more

Impeccable customer service from the store manager himself! James was super helpful and set up both my new iPhone XRs within an hour. He transferred all my data and gave me the best advice on future purchases. He also put my new screen protectors on and found a case my son was happy with. I loved the personal service and he answered all our questions with a smile. Highly recommend coming here to buy your new devices or cases. I will definitely be referring friends and family. read more

Store closes over 30 minutes early frequently. Only ever see one person in the store at a time, which causes exaggerated wait times.

This is undoubtably the worst Verizon store I have visited in over 20 years. There are never more than two representatives and usually just one. I ordered 2 new I phones and have been unable to get them in several visits. The one young representative today is meek mannered, slow and grossly incompetent. She cannot accomplish the most simple task like updating credit card information without calling Verizon and asking for instructions. I waited 30 mins for service and was called to the counter. Then she had me wait while she answered the phone and futilely attempted to fix the prior customers phone, which was supposedly fixed. Then she asked me and the other customer to come back in 30 mins. I have been back twice and am unable to get service. You are not acknowledged when entering the store nor told an approximate wait. I called verizon directly to complain and the hold wait is 20-30 mins. When I did reach a representative he said I cannot change pickup from this retailer to another retailer or factory store. I am so disgusted I will probably stay with my old i phones or switch to at &t. What good is a promotional upgrade if you can't get the phone due to lousy retail service? read more

James and Derrick are a great team. James helped us move our data from one phone to another, guided us with the phone that would best suit our needs, and ensured we received all available discounts and walked us through that process. Derrick had other customers but during breaks from them he also assisted us by doing quick number crunching. James is patient, kind, funny, a good conversationalist and is now our "go to" Verizon guy. Derrick is also friendly, kind and helpful and these two worked well together. Thank you! read more