Had an appointment and waited over 40 minutes past my appointment time. For reference I completed…read morean upgrade and needed to drop the old phone off. Something that took less than 3 minutes took them 35 to 40 minutes to get to me. When the representative came to assist I asked if an appointment was a suggested time and he gave me the excuse that 4 people walked out and it was shift change and lunch break. This was late in the afternoon, after 5PM. Meanwhile the manager is at the back counter adjusting her bra and breast under her shirt. I then walk up and make her aware that I have an appointment and she states "we will be with you soon". I then state soon has come and gone. Pick another location. The manager was more worried about her highlights and breast than the 8 customers waiting to be assisted

Jimmy was amazing, fast and effective. Knew his stuff and made things simple. Amazing guy all and…read moreall

I dropped my phone this morning and my phone wouldn't turn back on. I tried connecting it to the…read morecomputer to see if I could retrieve anything but no luck! My phone and screen weren't cracked so I was crying because I figured it was something internal; I prepared for the worse because I feared losing all my kids baby pictures and videos. Not it wasn't backed up!! My friend recommended this location to me and I understand why now. Shout out to Xavier! He was able to fix my phone 100%!!! Super affordable compared to going to the Apple Store :) 10 out of 10 experience! Will be sure to return and refer my friends for any phone repair needs!

Needed a repair for a dead/black screen phone. They diagnosed and repaired promptly and VERY…read moreinexpensively. The staff was wonderfully curtious. I HIGHLY reccomend this location.

These guys go above and beyond, even if your phone can't be fixed (Which they will exhaust all…read moremeans to try to fix) they will still ensure you leave with a working phone. I took my phone to get fixed here it was beyond repair as the cost to replace the motherboard was greater then the phones worth. They still ensured I got a new phone. Very satisfied with these guys.

After over 15 years as a customer of this "company" I finally discovered they are the worst liars…read morein the business. They lie about rates, lie about billing periods/dates. Called them to cancel my internet, was directed to a liar that tried to convince me not to cancel. When I finished listening to her lies, she connected me to a "disconnection specialist" (another 10 minutes on hold). The new liar on the phone was especially skilled at deception ... He told me I would NOT be liable for the $105 charge they now wanted for what was $45 a month 4 years prior. If I chose to suspend my service, for $5.03 a month, I could easily restart my internet service with a phone call for the new amazing price of $20 a month, forever. LOL Apparently the billing cycle starts on the 5th of the month, but the new surprise amount would not appear on the invoice until after the 16th of the month. I guess I should be thankful they didn't raise my rate to $10,000 a month, or I'd be liable for that to. The lyingest liars on the planet couldn't help but lie to me again, a faithful customer since their lying company first started internet service. They are all DIRTBAGS and the entire disgusting company should become insolvent overnight. It couldn't happen to a better organization. Spectrum can jam this modem right up their lying poop chutes for all I care. They won't get another honest penny from me, ever. In fact I may just go ahead and sue them, for the fun of it. All I can say is "make my day" ....

Came here to drop off my internet devices as I cancelled my account. They said was an hour wait…read moretime just for them to scan the objects in. Took it to UPS was faster than their service. Another reason to have dropped there service

I will simply copy-and-paste my BBB complaint here. $281.45 and the issue was simply replaced with…read moreanother. Early in the year, my phone suffered a cracked screen. In early Oct, the screen began to malfunction while everything else worked (Battery took a week to die and I was still receiving non-wifi calling.). Took it in late Oct (28th) to have the Samsung S20 Ultra repaired as I was having a trip soon. After getting it back, calendar and time was wrong, and some settings were changed. I also had no cellular signal and the battery was draining absurdly fast (Had to turn off the phone to even get it to charge sometimes.). Had to do the trip in this condition. After the trip, I took it back and they tried to convince me that it all broke at the same time as the screen (See first paragraph.). Tried to say they'd give me a discount and "only charge me $99" for labor. I simply told them I'll think about it and to return my phone to me. When I got it back, the time and calendar were wrong again, and some settings changed once more. On top of that, the case wasn't even sealed properly. It's clear to me that during repairs, they damaged the phone or messed with it in some way. And soon after getting it repaired the first time, I noticed strange behavior on one of my accounts in another state. Entirely unprofessional and clearly attempting to get more money out of me for a problem they caused. Or maybe even did on purpose for profit. Hopefully this gets enough attention that people are warned away. There's a lot of fake reviews on the google page that can trick others like me if you don't dig deep enough.

BUYER BEWARE! I called Cellairis on 8-14-2021 for a quote on having my Samsung Galaxy S6 Lite…read morescreen repaired with $80 part I provided that was still sealed in bubble wrap and had been enclosed in a styrofoam parcel after being quoted $40 labor from The Fix at the North Star Mall. I told the tech that I do not mind paying slightly more to spare my the drive to the mall and was told they could do it for $45-$50. In retrospect, this was a regrettable decision. Fast forward to my coming to the store to drop off my device and part. Despite our past conversation which both model and quote range was disclosed, the manager decided it appropriate to increase the cost to a whopping $125 under the pretense of their assuming risk which is nonsensical considering they had me sign a liability waiver (see images). Edit: I forgot to mention the manager claimed I did not speak to their tech. I described our conversation in detail to his reply, "That's weird." Included the call log screenshot to add to this alleged "mystery" of a tech I didn't speak to... Apparently. /s At that point, I contested this labor price as unreasonable as considering the cost of the part it would be less expensive to have purchased a new one. The manager then stated the lowest they could go down was $75 mind you that is 50% higher than the original quote I was given over the phone. Since I had driven down to Selma and just want my tablet fixed, I decided to bite the bullet. Later, I receive a call that my tablet is ready for pickup and they would be open at noon the next day but this was not the case. We arrived at Walmart at approximately 12:40 pm but the store was not yet open which, in my opinion, is another mark against their professionalism. Finally, at about 12:55 pm, the store was opened and I was able to retrieve my tablet. As Billy May's would have said.. BUT WAIT THERE'S MORE! Unbeknownst to me, the technicians did not even bother to validate their work with the excuse being they did not have a USB-C charger. I was a bit surprised that a cell phone repair store didn't have a very common charger type. Despite their ethical and punctuality issues, surely they would have succeeded in the bare minimum metric for their service by successfully repairing my device? I was confident that they could not have screwed that up. Right? WRONG! After arriving home and plugging in my device, to my horror I find a huge diagonal crack on the screen. One of my primary uses of this tablet is creating pixel art and now one can't really do that with a corner of dead pixels on the screen. Just my luck and all I have Cellairis to thank for nothing. After this discovery, I afforded these bait and switch artists an opportunity to save face by providing me a refund to which they declined. Now, my only recourse is to open a dispute with my credit card company, take the L for the damaged part, and buy a new tablet. By far, this has been the most disastrously bad service I have EVER received for an electronics "repair". It is my sincere hope that other prospective customers see past the suspiciously positive reviews and save themselves a headache later. Cellairis is super sketch! Edit: As if I needed any further testimony to the incompetence of Cellairis but I just installed me second replacement screen (first was the one they broke) and had my tablet up and running in less than half an hour. I can't believe that I wasted my time with them when I could have done it myself in record time. If you need a tablet repair, don't make the mistake I did using Cellairis. You just might regret it.

I rarely leave reviews, but this experience was frustrating enough that I feel obligated to warn…read moreothers. I brought my GameCube into this shop expecting a straightforward diagnostic and repair. I was initially told that I would receive an update relatively quickly. Instead, I spent over three weeks chasing them down myself, making multiple calls just to get any kind of status update. Communication was essentially nonexistent unless I initiated it. When I finally did get a response, I was told they couldn't even properly assess the system because they didn't have the correct visual cables to test a GameCube. That alone was surprising--how does a repair shop accept a console they aren't equipped to test? It gets worse. When I arrived in person, Devin D told me that they had been able to see the GameCube working while it was in the shop. This directly contradicted what I had just been told over the phone. So which is it? Either the system was tested successfully, or it wasn't even viewable due to missing equipment. The inconsistency felt dishonest and left me with zero confidence in anything I was being told. At that point, I asked for a refund due to the lack of progress and the conflicting information. I was told that a manager would follow up with me regarding the refund, but given the pattern of poor communication and contradictory statements, I have little faith that will actually happen without further effort on my end. Overall, this was a disappointing and unnecessarily stressful experience. Between the long delays, lack of basic equipment, and inconsistent explanations, it felt like my time--and trust--were not respected. In hindsight, I would have been better off attempting the repair myself or going elsewhere. I strongly recommend others think twice before bringing their devices here.

Eric the owner was absolutely amazing! Went above and beyond to help me with my phone issue. Jeremy…read moreand Joshua were both very helpful in store and I will definitely be back if needed and will recommend to everyone!!! Couldn't be more happy with my experience! Thank you guys so much for saving my data and transferring it for me.

I was running late and called, he informed me that was fine. When I arrived he was very polite. He…read moreidentified what the issue was with my phone and even showed me. I signed a few things and he went right to work. I was in and out without any issues. I would definitely recommend Mobile Kangaroo for any of your phone issues.

I am extremely happy with the service I received and the quality of the repair. It's great to find…read moresomeone who is both skilled and genuinely cares about helping customers. I highly recommend Mobile Kangaroo to anyone who needs phone repairs or technical support. Thank you for the outstanding service!

Misdiagnosed our iphone issues. Found out from Apple store we needed to replace the phone and so we…read morepurchased one from this place which was at least $140.00 cheaper but refurbished. It took quite a while to load data from our old phone and the customer service gal at the front counter was terrible. Had to go back three times and she had no idea what she was doing or what was happening. Will not return to this place!

The guy in there, not sure of his name, really long hair base ball cap, tall ! Awesome He has…read morehelped me the last three times I have been in there. I have bought two phones and and he has helped me with one repair! They are great Very honest and upfront about things!

This location use to be my favorite Verizon place to go to for anything concerning my phone. My…read morefamily and I had horrible service at the Verizon store in the Forum here recently. We've been a Verizon customer for over 20 years, so the Forum location always assisted us. Donnie use to help us at this location all the time for years. But here recently, I guess he moved back to Houston with his family and we were getting help by a guy name Austin. He was very condescending and looked like he didn't want to help us at all. He left us to pretend to get us a phone from the back, but never came back. We were waiting for over 20 mins. So, we walked out. It was like the salesmen in there only wanted to help men and not women. They seem unprepared and don't look like they want to do their job. It takes hours for you to get your phone serviced. I'll never come back to this location after 10 years of going here. Bring Donnie back if you want better reviews here bc he use to have us in and out of this place. All we wanted was an upgrade to a phone. Austin tried to tell us we'd have to change our plan to platinum or something in order for us to get our upgrade. Ernesto & Anthony at the Schertz location didn't tell us we'd have to do that for they helped us so smoothly. We ended up leaving to try out the Schertz location and I'm so happy we did. The sales reps not only helped us there but were super kind and gracious with our needs. The Schertz location is our new home for if i have to drive an extra 15 mins there, then so be it.

I've had an issue for about half a year now that each time I call customer care over the phone it's…read morebeen ignored, or unresolved due to negligence. I finally went in to this location and Jeremy took 2-3 hours of his time to help find out the real problem. This is a big deal considering I know the in-person business model is focused on sales and not so much service anymore, which is unfortunate. Everything goes through the third party phone representatives. 5 stars for Jeremy and the store, 0 stars for customer care line.