Giant waste of time. For this reason, I won't ever get Spectrum Internet. Was returning equipment…read morefor my ex so he wouldn't get charged, they are rude and treat you like a second class citizen. FIRST, the rep tries to pet my Service Dog, even though he's WEARING A SERVICE VEST. I asked her if she would pet my wheelchair if I had one. Then she gives me a rude spiel about how she can't give me a receipt because I am "not authorized in the account". WHATEVER. Companies like this don't deserve my business.

Came here to drop off my internet devices as I cancelled my account. They said was an hour wait…read moretime just for them to scan the objects in. Took it to UPS was faster than their service. Another reason to have dropped there service

TRACY HARRIS. IS AN AMAZING EMPLOYEE. I came with a broken…read morephone and she helped me out. I almost went to another company but she turned my story around. Amazing she is an top-notch employee. Great costumer service. I will only recommend to her.

Went in today to make some changes to our account and to add a number. Robert was very attentive…read moreand did an awesome job explaining the process. He reviewed our bill and made sure we were getting the best bang for our buck. I have been a customer for over 25 years. Robert's customer service was on point. I appreciate that, too many times other companies lack that customer service. Shout out to Samantha and Trey for their assistance as well. You guys Rock!!!!

I dropped my phone this morning and my phone wouldn't turn back on. I tried connecting it to the…read morecomputer to see if I could retrieve anything but no luck! My phone and screen weren't cracked so I was crying because I figured it was something internal; I prepared for the worse because I feared losing all my kids baby pictures and videos. Not it wasn't backed up!! My friend recommended this location to me and I understand why now. Shout out to Xavier! He was able to fix my phone 100%!!! Super affordable compared to going to the Apple Store :) 10 out of 10 experience! Will be sure to return and refer my friends for any phone repair needs!

My 2019 Huawei laptop was experiencing issues with software/drivers and these amazing people fixed…read moreall the issues and got my laptop running like new! Quoted me a great value. It's a shame their reviews don't reflect their great service. If you notice all their recent reviews are 5 stars.

I rarely leave reviews, but this experience was frustrating enough that I feel obligated to warn…read moreothers. I brought my GameCube into this shop expecting a straightforward diagnostic and repair. I was initially told that I would receive an update relatively quickly. Instead, I spent over three weeks chasing them down myself, making multiple calls just to get any kind of status update. Communication was essentially nonexistent unless I initiated it. When I finally did get a response, I was told they couldn't even properly assess the system because they didn't have the correct visual cables to test a GameCube. That alone was surprising--how does a repair shop accept a console they aren't equipped to test? It gets worse. When I arrived in person, Devin D told me that they had been able to see the GameCube working while it was in the shop. This directly contradicted what I had just been told over the phone. So which is it? Either the system was tested successfully, or it wasn't even viewable due to missing equipment. The inconsistency felt dishonest and left me with zero confidence in anything I was being told. At that point, I asked for a refund due to the lack of progress and the conflicting information. I was told that a manager would follow up with me regarding the refund, but given the pattern of poor communication and contradictory statements, I have little faith that will actually happen without further effort on my end. Overall, this was a disappointing and unnecessarily stressful experience. Between the long delays, lack of basic equipment, and inconsistent explanations, it felt like my time--and trust--were not respected. In hindsight, I would have been better off attempting the repair myself or going elsewhere. I strongly recommend others think twice before bringing their devices here.

Eric the owner was absolutely amazing! Went above and beyond to help me with my phone issue. Jeremy…read moreand Joshua were both very helpful in store and I will definitely be back if needed and will recommend to everyone!!! Couldn't be more happy with my experience! Thank you guys so much for saving my data and transferring it for me.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.

This location use to be my favorite Verizon place to go to for anything concerning my phone. My…read morefamily and I had horrible service at the Verizon store in the Forum here recently. We've been a Verizon customer for over 20 years, so the Forum location always assisted us. Donnie use to help us at this location all the time for years. But here recently, I guess he moved back to Houston with his family and we were getting help by a guy name Austin. He was very condescending and looked like he didn't want to help us at all. He left us to pretend to get us a phone from the back, but never came back. We were waiting for over 20 mins. So, we walked out. It was like the salesmen in there only wanted to help men and not women. They seem unprepared and don't look like they want to do their job. It takes hours for you to get your phone serviced. I'll never come back to this location after 10 years of going here. Bring Donnie back if you want better reviews here bc he use to have us in and out of this place. All we wanted was an upgrade to a phone. Austin tried to tell us we'd have to change our plan to platinum or something in order for us to get our upgrade. Ernesto & Anthony at the Schertz location didn't tell us we'd have to do that for they helped us so smoothly. We ended up leaving to try out the Schertz location and I'm so happy we did. The sales reps not only helped us there but were super kind and gracious with our needs. The Schertz location is our new home for if i have to drive an extra 15 mins there, then so be it.

I've had an issue for about half a year now that each time I call customer care over the phone it's…read morebeen ignored, or unresolved due to negligence. I finally went in to this location and Jeremy took 2-3 hours of his time to help find out the real problem. This is a big deal considering I know the in-person business model is focused on sales and not so much service anymore, which is unfortunate. Everything goes through the third party phone representatives. 5 stars for Jeremy and the store, 0 stars for customer care line.