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    Cricket Wireless Authorized Retailer

    3.7 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    2 years ago

    The dudes were extremely helpful. Help me resolve my issue with my phone and I'm absolutely greatful.

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    4 years ago

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    Cellairis Schertz in Walmart

    Cellairis Schertz in Walmart

    3.1(21 reviews)
    4.3 mi
    $

    I will simply copy-and-paste my BBB complaint here. $281.45 and the issue was simply replaced with…read moreanother. Early in the year, my phone suffered a cracked screen. In early Oct, the screen began to malfunction while everything else worked (Battery took a week to die and I was still receiving non-wifi calling.). Took it in late Oct (28th) to have the Samsung S20 Ultra repaired as I was having a trip soon. After getting it back, calendar and time was wrong, and some settings were changed. I also had no cellular signal and the battery was draining absurdly fast (Had to turn off the phone to even get it to charge sometimes.). Had to do the trip in this condition. After the trip, I took it back and they tried to convince me that it all broke at the same time as the screen (See first paragraph.). Tried to say they'd give me a discount and "only charge me $99" for labor. I simply told them I'll think about it and to return my phone to me. When I got it back, the time and calendar were wrong again, and some settings changed once more. On top of that, the case wasn't even sealed properly. It's clear to me that during repairs, they damaged the phone or messed with it in some way. And soon after getting it repaired the first time, I noticed strange behavior on one of my accounts in another state. Entirely unprofessional and clearly attempting to get more money out of me for a problem they caused. Or maybe even did on purpose for profit. Hopefully this gets enough attention that people are warned away. There's a lot of fake reviews on the google page that can trick others like me if you don't dig deep enough.

    BUYER BEWARE! I called Cellairis on 8-14-2021 for a quote on having my Samsung Galaxy S6 Lite…read morescreen repaired with $80 part I provided that was still sealed in bubble wrap and had been enclosed in a styrofoam parcel after being quoted $40 labor from The Fix at the North Star Mall. I told the tech that I do not mind paying slightly more to spare my the drive to the mall and was told they could do it for $45-$50. In retrospect, this was a regrettable decision. Fast forward to my coming to the store to drop off my device and part. Despite our past conversation which both model and quote range was disclosed, the manager decided it appropriate to increase the cost to a whopping $125 under the pretense of their assuming risk which is nonsensical considering they had me sign a liability waiver (see images). Edit: I forgot to mention the manager claimed I did not speak to their tech. I described our conversation in detail to his reply, "That's weird." Included the call log screenshot to add to this alleged "mystery" of a tech I didn't speak to... Apparently. /s At that point, I contested this labor price as unreasonable as considering the cost of the part it would be less expensive to have purchased a new one. The manager then stated the lowest they could go down was $75 mind you that is 50% higher than the original quote I was given over the phone. Since I had driven down to Selma and just want my tablet fixed, I decided to bite the bullet. Later, I receive a call that my tablet is ready for pickup and they would be open at noon the next day but this was not the case. We arrived at Walmart at approximately 12:40 pm but the store was not yet open which, in my opinion, is another mark against their professionalism. Finally, at about 12:55 pm, the store was opened and I was able to retrieve my tablet. As Billy May's would have said.. BUT WAIT THERE'S MORE! Unbeknownst to me, the technicians did not even bother to validate their work with the excuse being they did not have a USB-C charger. I was a bit surprised that a cell phone repair store didn't have a very common charger type. Despite their ethical and punctuality issues, surely they would have succeeded in the bare minimum metric for their service by successfully repairing my device? I was confident that they could not have screwed that up. Right? WRONG! After arriving home and plugging in my device, to my horror I find a huge diagonal crack on the screen. One of my primary uses of this tablet is creating pixel art and now one can't really do that with a corner of dead pixels on the screen. Just my luck and all I have Cellairis to thank for nothing. After this discovery, I afforded these bait and switch artists an opportunity to save face by providing me a refund to which they declined. Now, my only recourse is to open a dispute with my credit card company, take the L for the damaged part, and buy a new tablet. By far, this has been the most disastrously bad service I have EVER received for an electronics "repair". It is my sincere hope that other prospective customers see past the suspiciously positive reviews and save themselves a headache later. Cellairis is super sketch! Edit: As if I needed any further testimony to the incompetence of Cellairis but I just installed me second replacement screen (first was the one they broke) and had my tablet up and running in less than half an hour. I can't believe that I wasted my time with them when I could have done it myself in record time. If you need a tablet repair, don't make the mistake I did using Cellairis. You just might regret it.

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    Cellairis Schertz in Walmart
    Cellairis Schertz in Walmart
    Cellairis Schertz in Walmart

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.7(37 reviews)
    0.9 mi

    When emergencies arise with electronics and you need now (can't wait for insurance,replacement,etc)…read moreit's great to know that uBreakiFix is there for such unplanned/unforeseen events. They were friendly, professional and so very efficient; Had iPhone fixed and operating like new in under 30 min Had iPad repaired with same day service Isaac V was attentive and good mannered TY

    I rarely leave reviews, but this experience was frustrating enough that I feel obligated to warn…read moreothers. I brought my GameCube into this shop expecting a straightforward diagnostic and repair. I was initially told that I would receive an update relatively quickly. Instead, I spent over three weeks chasing them down myself, making multiple calls just to get any kind of status update. Communication was essentially nonexistent unless I initiated it. When I finally did get a response, I was told they couldn't even properly assess the system because they didn't have the correct visual cables to test a GameCube. That alone was surprising--how does a repair shop accept a console they aren't equipped to test? It gets worse. When I arrived in person, Devin D told me that they had been able to see the GameCube working while it was in the shop. This directly contradicted what I had just been told over the phone. So which is it? Either the system was tested successfully, or it wasn't even viewable due to missing equipment. The inconsistency felt dishonest and left me with zero confidence in anything I was being told. At that point, I asked for a refund due to the lack of progress and the conflicting information. I was told that a manager would follow up with me regarding the refund, but given the pattern of poor communication and contradictory statements, I have little faith that will actually happen without further effort on my end. Overall, this was a disappointing and unnecessarily stressful experience. Between the long delays, lack of basic equipment, and inconsistent explanations, it felt like my time--and trust--were not respected. In hindsight, I would have been better off attempting the repair myself or going elsewhere. I strongly recommend others think twice before bringing their devices here.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Verizon

    Verizon

    2.0(36 reviews)
    1.2 mi
    $$$

    This location use to be my favorite Verizon place to go to for anything concerning my phone. My…read morefamily and I had horrible service at the Verizon store in the Forum here recently. We've been a Verizon customer for over 20 years, so the Forum location always assisted us. Donnie use to help us at this location all the time for years. But here recently, I guess he moved back to Houston with his family and we were getting help by a guy name Austin. He was very condescending and looked like he didn't want to help us at all. He left us to pretend to get us a phone from the back, but never came back. We were waiting for over 20 mins. So, we walked out. It was like the salesmen in there only wanted to help men and not women. They seem unprepared and don't look like they want to do their job. It takes hours for you to get your phone serviced. I'll never come back to this location after 10 years of going here. Bring Donnie back if you want better reviews here bc he use to have us in and out of this place. All we wanted was an upgrade to a phone. Austin tried to tell us we'd have to change our plan to platinum or something in order for us to get our upgrade. Ernesto & Anthony at the Schertz location didn't tell us we'd have to do that for they helped us so smoothly. We ended up leaving to try out the Schertz location and I'm so happy we did. The sales reps not only helped us there but were super kind and gracious with our needs. The Schertz location is our new home for if i have to drive an extra 15 mins there, then so be it.

    I've had an issue for about half a year now that each time I call customer care over the phone it's…read morebeen ignored, or unresolved due to negligence. I finally went in to this location and Jeremy took 2-3 hours of his time to help find out the real problem. This is a big deal considering I know the in-person business model is focused on sales and not so much service anymore, which is unfortunate. Everything goes through the third party phone representatives. 5 stars for Jeremy and the store, 0 stars for customer care line.

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    Verizon
    Verizon
    Verizon

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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