I dropped my phone this morning and my phone wouldn't turn back on. I tried connecting it to the computer to see if I could retrieve anything but no luck! My phone and screen weren't cracked so I was crying because I figured it was something internal; I prepared for the worse because I feared losing all my kids baby pictures and videos. Not it wasn't backed up!! My friend recommended this location to me and I understand why now. Shout out to Xavier! He was able to fix my phone 100%!!! Super affordable compared to going to the Apple Store :) 10 out of 10 experience! Will be sure to return and refer my friends for any phone repair needs! read more

My 2019 Huawei laptop was experiencing issues with software/drivers and these amazing people fixed all the issues and got my laptop running like new! Quoted me a great value. It's a shame their reviews don't reflect their great service. If you notice all their recent reviews are 5 stars. read more

Went by yesterday evening, Spoke with Louis-explained what was going on with my phone-he looked at it and it was fixed within minutes, if that. Service was quick, and reliable. He saved me $1200 for a new phone. This was my first time coming here and will recommend to others 100 percent-Thank you Louis! read more

All I can say is this place BLOWS away. "You break I fix" Very friendly. Fast and great priced. Did not feel pressured to have them fix it. Gave a quote right up front. Left the IPad there, and they said 30 min. Came back in 39 min. Completed. Take your broken phones,Ipads here don't wate your time anywhere else. read more

Had my battery replaced on my IPhone 2022 SE by a gentleman named Javier, the Saturday morning sales clerk on 8/24/24. Despite the fact showed up at the store opening, he was prompt, hard working and courteous. Ty for the professional support. read more

Awesome place! They're fast, friendly and thorough. My daughters iPhone screen had cracked and then become unusable. I brought it and within 3 hours it was ready and in great working condition. I paid $149 for the new screen and by checking in on yelp, I got a new tempered glass cover read more

I called so many places before I found this place and I am so happy I ended up here! They answer their phone & call back (other places didn't) - they were the only place I could find that would repair my iPhone to the original OLED screen. They held my screen for me and had GREAT CUSTOMER SERVICE. (I believe I worked with Louis) To top it off they were far more affordable than any other place I found! I've saved them as my "go to" phone and iPad repair. I won't be going anywhere else. read more

Very satisfied with the customer service and efficiency that this place had to offer . I came in looking for a replacement of back camera and a screen replacement . Luis was able to help me out and quoted how much it would cost and how long it would take . He said it could be done within the hour and it only took around 30 minutes . He was super helpful and very knowledgeable with the issue I had with my phone . Would highly recommend if you're looking for a reliable and efficient place read more

I had the front and back glass replaced on my iPhone. Within a day or so I noticed dead spots in the touch screen when texting. A couple days later I pull my phone out of my pocket and both the front and back glass are cracked again. I call the store and the manager tells me it will be covered under warranty, but upon dropping my phone off I'm told it will be another $150. The girl at the counter says they don't warranty the back glass then calls the manager. The manager said they won't cover the front glass because it is cracked even though I previously told her it was cracked from their crappy repair. read more

I am so glad i saw these reviews before i dropped off my Apple Watch!!! I called the store right now and i explained what my watch was doing and the gentleman's only respond was "just bring it in, just bring it in". No thank you! I will take my business somewhere with better reviews that is way more reputable! read more

Phone screen cracked. Took it into them at noon, they quoted me for it, said it would be done in two hours. Came back at 3pm, it was ready and good as new. They also apply screen protectors for free, had it done in 5 minutes and it looks great. Super satisfied with their service, hopefully won't have to but would 100% use them again. read more

Ruined my phone, don't do it guys. I bought parts they recommended, replaced a camera that now works worse and a battery. The guy returns it its got blackout marks on the screen now, the camera doesn't focus, the phone is all weird now, the screen is damaged and they still charged me and said I can put the old parts back but they'd charge me again so if I can't afford that I can't prove it was the poor craftsmanship. I seriously do not recommend this establishment and explore you to look elsewhere, they will f your phone up and have the audacity to charge you full price....goin to Verizon to buy a new phone....NOT worth it! read more

So I received a call from someone at the store who had seen my review and she offered to rectify my experience by swapping out the battery since that wasn't the issue and refunding me the money. I received quick prompt service. And they offered to further troubleshoot my phone but I was in a hurry to complete my errands. So they offered some pointers for what may be the issue and I told them if I needed any further assistance I would contact them. I appreciate the customer service. read more

My daughter cracked her screen and we had bad experiences at ubreakifix so I decided to try dr. Phonez. We dropped it off and came back the next day and her screen was like new. Brian was friendly and had great customer service! Definitely will be back for any other damages to our phones. read more

Fast friendly service. Phone was fixed and quickly and for a good price. Same day service. Phone worked really well.

Replaced the battery in my cell phone. Works well. Has to special order battery and prepay. Was told that it would take 20-30 minutes to replace battery. Once battery arrives, I took the phone in and was informed that it would be 3-4 hours to replace the battery. Could not afford that amount of time and waited five days until they could get to it and do repairs. This time was one hour and fifteen minutes, not the 20-30 minutes as previously stated. Although my phone works better, the trim is rippled and unattractive. Will not go back. read more

Worst experience ever! Avoid this business. We dropped off our iPad Pro and we were given a quote of $250 and 1-5 days max, but promised repairs as soon as possible. Today, 6 days later, they called us and said the price was now $299 and that there had been a mistake. I told them this was unacceptable and they agreed to honor the $250 and that the iPad would be ready later today BUT they would call back to confirm timing. 45 minutes later I called back and they said they had not ordered the part and it would be another day or so. I cancelled the repair and Julie or the manager was extremely dismissive and unprofessional. I have done a number of repairs here in the past for my business and personal but whoever the new people are just do not care about customer service and support. I recommend folks seek out a different option for their repair needs. read more

I do not recommend this. place!!! took my iphone here the day after I dropped it and shattered the screen. even with the cracks the touchscreen was working completely fine before i took it in. when I went to pick it up the. first time there was a blue dot in the middle of the screen as if the new LCD had something putting. pressure on it. I had. to take it right back in and leave it for another. hour and a half. go back to get. it the second time and notice immediately there are issues. the display and colors are dull and the touchscreen is barely working properly. i'm having issues. with the typing (notice all the random periods, that's not intentional), scrolling, answering calls, etc. I paid 130 dollars for my. phone to work worse than it did before!!!! read more

I've been to this location before to fix a cracked screen and they fixed it in like 1 hour. Very satisfied customer so I came back here years later because I had an issue with the charge port, it was still charging but very sensitive to where if u bump it, it would stop charging. They were going to replace the port for less than $100 and have it done in a couple of hours but there was no need. They did a cleaning and it fixed the issue, charges great now! Once again these guys came to my rescue. Thanks! read more

I wanted this to be a good experience but it was not. I will say that the manager over all three locations was very nice and tried to fix my issue but in the end it was still a disaster. My iPhone screen was shattered and I thought I would come here since it was cheaper than the Apple Store- first mistake. They fixed my screen in a timely manner but once I got home and used my phone for awhile my Touch ID stopped working on my phone and the home button was not as responsive. Sometimes I couldn't even get to the unlock screen to manually enter my passcode. There was also a point in which the entire screen turned to multicolored pixels and froze. I ended up calling the store back the next day and letting them know and I was rudely told that it wasn't due to them replacing the screen as they didn't replace the home button at all. Now Im not stupid and I did my research and I found several articles explaining that if you replace the screen this could happen- either the contact sensors aren't synced, the cable got pinched, etc. I was trying to explain this to her but she kept cutting me off saying this couldn't be from the screen replacement. I asked her about my screen freezing into pixels and she said that "if it made me feel better" I could bring it in and they would look it over but that she doesn't think this issue was caused by them. I'm furious. I took it in a few days later and she's there and takes it back for the tech to open it up. I left and came back about 45min later. She went back to check and I can hear about everything they are saying. The tech in the back shouted that "everything looks perfect" and they did the job right. But what really got me was that he shouted "tell her to come back and look for herself if she wants". Really??? Customers can hear you! I was so embarrassed I wanted to leave then and there. She went to the back and talk turned to whispers and giggles. I'm mortified and I want my phone and to leave. As soon as she came back with my phone she explained that everything looked fine in my phone and that maybe I need to update my phone. I took my phone and left and called the manager the next day. By now I'm looking at about a week that I've been dealing with this mess. The manager was SO much more pleasant than the previous person I was working with. She brought my phone back in and took a look. She replaced a cable and said if that didn't fix it to let her know- she'd really like to know what's wrong with it. Touch ID worked for a few hours and went back to its same nonresponsive state. At this point I'd given up. I was tired of taking an hour or two out of my day to be without a phone (I rely on my phone for sales calls) and to have to be away from work. I've gotten used to part of my phone not functioning as it should. It just majorly sucks that it's broken now from a routine screen repair. I don't recommend this place, as you can see. Go in with one problem, leave with another and it won't be fixed. Associate and tech were incredibly rude and that alone makes me not want to go back- I was too embarrassed. read more

I highly discourage anyone from taking any devices to this store. They had my sons iPad for over a week and a half. They couldn't fix it but told me "Don't worry, we aren't charging you!" when I went to pick it up, the genius told me he couldn't tell me what was done to the iPad because they don't keep notes on what was done. So I took it to Sprint. Sprint said they may have been able to fix it if Dr. Phonez hadn't made it worse. They left their fingerprints all over The INSIDE of the iPad screen. read more

They couldn't fix my phone so they took it upon themselves to get rid of it. I dropped it off for a broken screen but the phone did turn on. when they replaced the screen it would no longer turn on so they wanted it longer. Called numerous times and was told i would get a call back. NOT ONCE did that happen. no one could tell me where the phone was and what going on with it. I finally called livid and the manager told me they have a policy that if the phone was abandoned after 30 days they recycle it.. the phone wasn't abandoned, they just wouldn't call me back!! i get the feeling they stole my iphone xsmax that they broke to use it for replacement parts. the managers tried to justify it by saying it didn't work anyways. the entire experience was crappy no matter who i dealt with. should've read the reviews! read more

If I could give 0 stars I would. On Tuesday my phone was brought in to have the screen replaced because it was cracked the technician stated that I could get a refund if it didn't work. I leave and come back less than 24 hours because my phone is acting crazy it will not let me answer calls and I am told it needs to be calibrated. So he does his thing and tells me if it doesn't work i can get a refund,, and 24 hours later its still not right. Calls people randomly and scrolls nonstop. I return and ask for the refund to be told by manager, Lizzie, that the phone was dead on arrival so it couldn't be checked. That is a lie. I was using the phone at the time I walked in. So I leave with nothing. No compensation, no repair, just take my $200 and cheat and lie. read more

This place is awesome. Very nice and friendly people. I was very skeptical about a phone repair place but I am a believer now. My wife's phone got messed up after being dropped and I thought I was going to have to buy a new one. The guy at the counter helped me out very quickly and fixed my wife's phone. I would recommend this place if you need your phone fixed in any way. read more

I will say that I was very pleasantly surprised by the great service they provided. The price to repair my phone was 1/2 that of other places I called. All the staff I dealt with was great! My phone was fixed in an hour. I was given a 90 day guarantee so that was the cherry on top. Phone works great too! read more

So do not come here at all here's the list of problems I had. First I came to get my screen fixed which I did but the screen itself was a cheap non tempered knock off. Second after about two weeks my backlight started going out there is now a dim shadow in the top right of my screen Third they didn't put the screws back in my phone 4th I got my camera back fixed and all they did was break some more of the glass and stick a plastic film over it And lastly the phone is not on right I can see open space in the corner where it's dark which I assume means that it's not all together. DO NOT COME TO THIS PLACE ITS A RIP OFF IM IN THE PROCESS OF GOING UP THERE FOR A FULL REFUND OR ILL BE BRINGING THE LAW INTO THIS. Go somewhere else where you actually get quality and you don't come back every 3weeks for something that they have done. They recently contacted me and pretty much gave full deniability to themselves on the issues and tried to make it out as my phone(that I didn't have any previous problems with and that I haven't had for more than a year) just had more problems with it. How convenient id say that a couple weeks after I pay ass loads of money for it to be fixed I get missing parts,half asses workmanship and more problems with my phone. read more

Worst place ever I had my phone screen sensor go bad again a week after it was replaced and I paid over 200 for this! Go elsewhere and the staff is really misleading they say one thing then the next they say a different thing. Please save your time and go elsewhere this place is not helpful whatsoever. :/ then after you are mad and not being rude they just hang up...smh read more

Terrible staff! Liars!!! All of them!! went to get my screen fixed and it was glitching!!!!! YOU HAD ONE JOB!!!

Visited the location on stone oak with Brian. Fast and professional services. Repaired in a timely manor, completed as promised.

I don't normally do this but these guys don't deserve your business! Got the screen and battery on a phone fixed here last weekend. Came back Twice in one week to get it fixed again. And not so much as an apology was given for my time wasted having to give them an opportunity to wipe their ass correctly. Find another place if you can! read more

So we called to have our phone screen replaced. We were told they had to order it and it would come the next day. No worries, we ordered the screen and a new screen protector. We came in the next day they replaced the screen but they didn't have a screen protector so we would have to come back. Irritating but okay. We left and noticed a bubble in the new screen and that the phones ear piece was not working. We called and they said they would order a new screen ( this in on Monday) and they would replace the screen and the protector the next day. We could not make it in Tuesday or Wednesday so we ended up calling Thursday to come in. We were told the screen was at there main store but they could get it there soon. So around 130 that afternoon we dropped off the phone. The new screen still wasn't there but it should be on the way is what we are told. We happen to be in the area around 4pm so we stop by again. They have the screen but we are "in line" and there is 2 phones ahead of us. So we head out to shop for a bit. Around 445 we got the call the phone was done. However, the screen protector ( that we have already paid for) wasn't delivered from the other store. So we just said we will pick up the phone and would like a refund for the protector since they didn't have it. They told up they do not refund screen protectors, even though we have never received the product. It's now almost 5pm and they say they will get it by 530. So we wait 530, "it on its way". So we sit and wait some more. 545pm case finally arrives. Although the guy at the counter was super nice and friendly. This was just a ridiculous transaction. read more

Took my daughter's very damaged iPad in to have the screen replaced. The initial 2 hour quote turned into overnight- ok, no big deal. The young man that called that evening told me the corners were messed up pretty bad and that he would need to shave them a bit- which I gave the ok to go on. I went to pick it up the next afternoon, and both the tech that fixed it and the woman that checked me out commented about how the screen did not sit flush. The lady even said "This shouldn't have been fixed like this". Now, about two weeks later, the screen has cracks running all down it- even though it has a super heavy duty case on it. I called and lo and behold, cracks aren't covered by the warranty. Had I known the fix was temporary I would have just purchased a new iPad, as what I paid was about half what a new one cost. The solution? They could re-fix it and give a 20% discount. I did get another offer to do it for $59 but at this point I refuse to put more money into something that probably isn't going to be fixed well anyway. Def do not recommend. read more

I'm not sure how the Dr Phonez locations are in San Antonio, but in Live Oak it was awful. From waiting FOUR hours to fix my cracked iPhone. (They had ONE employee fixing phones). After my four hour wait I got my phone, yeah they switched the screen out, yay. They charged me an additional 10$ because my phone had a 'DENT' on the side. When I turned my phone on I noticed it was very dim, (the brightness was more then half way so I found that strange) when I got to my car I noticed my phone was dimming in and out so I brought it back in and asked them why it's happening, they denied that my phone was doing it. I asked people in the store if it was (customers) and they agreed. The manager told me to bring it back if it ever does it, she was denying that it was flittering. About two weeks (today) later I notice my phone screen is basically falling out lol. I would NOT recommend this place, AWFUL management. Something so simple to switch out a IPHONE screen they screw up on... read more

this place messes up your phone even more. do not go here, they don't know what they are doing. I went in to fix an IPhone and they just messed up putting in the screws and now my home button doesn't even work when that wasn't even the problem that I needed fixed. THREE TIMES THEY MESSED UP!!!!! If I could rate this 0 stars I would. :( read more

Fixed my phone in 2 hours and working great so far would highly recommend to anybody looking to get their phone fixed!!!

Horrendous! I bought a used phone and brought it to them to get some sticky buttons unstuck. I called them later in the day, as they never called me back as they said they would. They let me know that they broke my screen; great... But they told me not to worry as they'd replace the screen. Fine... And they did, with an aftermarket non-oem screen. It worked fine for a few hours before pixels started dying, according to another shop, it looked like someone pressed on it too hard when installing, thus killing pixels. By the next day, half the screen was black. I tried to return it to them to see what they could do... But they denied any fault, saying that they already paid to replace my first screen, and that there were "scratches" on the screen, thus voiding the warranty. They were so unhelpful, they wouldn't even put me in contact with a manager or where I could check the warranty. Thanks y'all. So 330 bucks and a different shop later, I have a working phone. On the plus side, the buttons aren't sticky. read more

Nolan answered all my questions thoroughly and was able to fix my phone while another company couldn't. Great repairman.

My iPhone screen cracked. I took it to this place. I went back in two hours and it was fixed. The cost was $75.00 which I consider reasonable. read more

I don't really like that they needed 4-5 hours to fix my phone. Price is good but not worth the wait. Keyword. Convenience

By far the most crooked phone repair business I've used. Not only did the earpiece go out once my phone left their shop, for a SCREEN problem, they completely disregarded any responsibility whatsoever and wanted full price payed upfront to replace their mistake. As the cashier repeatedly made trips to the back room for relief she frantically tried to find reasons to wash her hands clean of the error. Never again Dr. Phones, I promise you. read more