Had an appointment and waited over 40 minutes past my appointment time. For reference I completed an upgrade and needed to drop the old phone off. Something that took less than 3 minutes took them 35 to 40 minutes to get to me. When the representative came to assist I asked if an appointment was a suggested time and he gave me the excuse that 4 people walked out and it was shift change and lunch break. This was late in the afternoon, after 5PM. Meanwhile the manager is at the back counter adjusting her bra and breast under her shirt. I then walk up and make her aware that I have an appointment and she states "we will be with you soon". I then state soon has come and gone. Pick another location. The manager was more worried about her highlights and breast than the 8 customers waiting to be assisted read more

It's sad that I had to call and get the information after waiting over an 1hr because this the customer service wasn't very much helpful and knowledgeable. Been to this location three times in the last five years in every single time is a disappointment. read more

I have to say, especially during Christmas time to have received the customer service that my son received at this location was not only disappointing but also just so unacceptable. Luis was incredibly rude and dismissive, refusing to help at first and treated my son and his friend which are both adults poorly. He made them feel like they were an inconvenience. Pretty sad when you upgrade to a new phone and you go to the store to retrieve it and you have to experience this. We have never had an issue with anyone at this location before. I highly recommend for you to have a conversation with this individual, because honestly, if I were to go back to your location for any reason I would refuse to be helped by him. I was on the phone when all this occurred and until I spoke on speaker, he did not change his ways and that is not OK. You may also want to address how employees should go about when they interact with individuals who could possibly have a speech impediment and not to react impatiently like waving their hands in the air, etc. my sons friend has that disability and it is really hard on a young male adult. I do not like to leave bad reviews however this had to be said and done. I hope no one else has to experience what they did on this day. read more

Why have a phone if you don't answer it. Was in the store for over an hour and the phone constantly rang with employees standing around and no would answer it. There is NO customer service here! read more

For the amount of money this company makes off us customers they have horrible customer service. Call a name and when person doesn't show the associate walks away instead of helping who's next. I was there to drop off a phone since I'm the account holder and they don't allow users to do so which is mystifying read more

Horrible customer service! They will make you wait and tell you wrong information. Help customers that haven't signed in over the ones who have signed in. read more

The most rudest customer service ever. Staff was cold and abrupt. I felt like I was at the drivers license office.

Firstly, we were never greeted or acknowledged when we walked in the door, which typically happens at other locations. After we approached the folks working there we were told there was a wait to see a representative. Meanwhile there are three other employees there on their phones doing nothing work related, as they were laughing and scrolling on their phones. This is just not good customer service. If you don't want to help customers at least go to the back to get paid by AT&T to scroll on your phone. read more

Horrible service here at this location. They don't care what the problem is or ask how to help. They simply just make you wait and when you finally get to go up and talk to someone they don't ever give a direct answer. That lady Joyce did not care that I have a problem with my phone she told me to leave and call customer service. read more

The Manager Rodrigo is the best! He had the patience to help us reinstate our account that mistakenly was canceled.

Sandra saved the day her customer service was great. She assisted us while we filed a claim. Sandra was professional and made sure it was completed and handled before we left. Thank you soo much Sandra! All the calls that I had made before left me frustrated to get it filed but you made it soo Simple!!! Your friendly and professionalism really eased the entire process. read more

I went specifically to lower my internet price. Keven S. And Justin both spoke to me and helped me lower our internet bill quite a bit and our wireless; they also got the app on my phone and the details associated with it. When I do go back for any issue, I ask for one of them. read more

The reason why I am giving it a 2 star is because the was the worst ever. I purchased a very expensive I phone and when I left none of my data transferred and we spent 2 hours in that place. I will purchase the next i Phone at an apple store and not ATT. They need a lot of training at customer service. read more

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This use to be a good AT&T but the people to include manager are lazy and act if the customer is bothering their check collecting. Asked about a phone and the employee said "oh it must not be working." What software does it run? "You can look it up online." Must be a AT&T museum as they don't want to sell a phone. Ask the manager about payment kiosk and he was short, rude and acted like i was bothersome. I see where the employees get there work ethics from. read more

Buenas tardes., here for help because my cell phone overhear all the time., you name no no no no no., is the 3 time change the phone is to many apps. Man every day is more apps for the phone. They want me to take all away. What I need the phone OMG . is the first time I have this many problems with the phone. read more

AT&T Store - Buenas tardes., here for help because my cell phone overhear all the time., you name no no no - Mobile Phones Near Me - Selma, Texas

I've been to this location twice and the only positive is that there hasn't been a wait for service. While that's good, it doesn't mean much when the employees are inept. On both occasions I've walked out empty handed after having walked in with every intention of making a purchase. Apparently, you have more options if you call AT&T or make any changes, upgrades, etc through the app/website. According to the employee with rancid breath, my grandfathered unlimited data plan cannot be carried over to my upgraded phone unless I call or use the web. Also, there's inconsistency in information employees will tell you. Today, when I asked the amount of data used in a month he claimed to be unable to tell me such info. When I pointed out the employee who had done it previously he just shrugged unwilling to find out how it had been done before. When asked to go over and find out, he returned only to state, "Well, they monitor that and I'm not going to get in trouble." At this point I left due to frustration and my firm belief that this employee ate a turd-sandwich while on break. read more

Waited for 1.5 hours this evening and was not seen or helped so I walked out! I bought 3 iPhone 7 Plus a couple of weeks ago, updated my current plan to a "Family Plan" and every since I've been having issues with all 3 phones! I brought in all 3 phones, my laptop and waited for 1.5 hours while they were busy and each sales clerk was with a customer. However, while sales clerks talk about their personal lives to their customers surely is not sufficiently assisting their customers in a cost efficient way. I received no assistance at all with trouble shooting my issues yet I've learned all about the Caucasian male with brown hair and a beard talk about everything relating to his child, wife and buying a Harley as he's always wanted a motorcycle and is just going to buy it and show up at home even if it pisses of his wife. Wow! TERRIBLE CUSTOMER SERVICE! read more

Terrible customer service.. Left the store disappointed and mad at the same time. One of the most expensive carriers with the worst customer service, went in for help left worst than when I got there. Will definitely avoid going there again. read more

I just bought a pair of Beats Solo 3 headphones from this store. The worker who serviced us, Durian, apparently cut open the box so I can check it out. I didn't look at the headphones long but when I got home I did check it. These headphones ended up being used and there is dirt and dust in the headphones, while the white earpieces looked a bit brown from use. I've been trying to call them for an hour but have had no answer. Terrible customer service and lying workers. read more

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I completely understand staff shortage, but I came in 45 min before closing for simple help. I wasn't asking for to much and thought maybe just maybe I could be assisted. Yes the customer service is terrible, whoever is in charge of training needs to be fired. BUT can I make a recommendation, instead of walking past people who come in and are obviously waiting to be helped how about doing pulse checks "how are you doing, sorry about the wait.. it will be "x amount" of minutes before I can help you. Instead of avoiding eye contact with customers and making transactions longer then they need to be to avoid helping more people before your shift ends is straight trash. And I know y'all are making commission, so I could understand if it was just hourly not wanting to put in the effort or time. But dang lol. If you hate your job go somewhere else read more

Never again !!!! I went here on October 11, 2010. Waited 30 minutes to be serve by a rude employee. His name was Seth. I was thinking of getting a new phone. That leaves the conversation open for him to sell me something. He didnt even talk to me. Then my sister said to him that i was looking to get a smart phone. Still he did nothing just stood there next to me like an idiot. Then i said maybe ill just move to verizon. He stood there and couldn't even defend the companynhe works for. I went to best buy at the forum and had better service. Michelle is the one that help me. Seth works base on commison. Best buy doesnt. I took my $300 to best buy! Never will i go to an Att store! That was my second expiriance with that store! read more

Operation Get The Boy A Grown-Ass-Man Phone, Ep.3 AKA The One With The Happy Ending Ummm. .. eww. No. Not *that* kind of happy ending. This ain't that kind of story. Anyway. .. Walked in the door after an infuriating PITA experience at neighboring Sprint. We weren't expecting much beyond disappointment here either, as we'd been warned that AT&T is the most notoriously difficult company with which to obtain service if you have no/poor credit. We were helped immediately, with no wait at all, by Marvin. He was incredibly efficient, helpful, and friendly, making suggestions for phones and plans for my son without being pushy and overbearing. The credit approval process was smooth and painless, and surprisingly enough, Boy was approved for a line of service with only a *very* reasonable deposit. Yay! Better still, because a deposit was required of him, Boy was given the opportunity to purchase an iPhone 6 outright at an incredible discount, and his already reasonable monthly bill will be additionally discounted by 12% due to some sort of partnership agreement with his employer. Insurance is included in his plan, so there was no hard-sell there, and there was no pressure on him to agree to more monthly data than he wanted. Winning! The entire process did take a couple hours, but I think much of that time can be chalked up to the transition from not only carrier to carrier, but also android to iPhone. Not only was our mission accomplished, but it was completed in an atmosphere that was way more pleasant than chore... Recommend! read more

If I could I would put no stars. Lol Jk but foreal. Pretty bad customer service. I was waiting to be helped or at least greeted but three employees just looked at me and turned around and continued their side conversations. Atleast acknowledge me instead of ignoring. read more

Went in to Forum store to pay off my phone. Waited 20 minutes or more before I interrupted a salesman to tell him what I wanted. Asked if I signed in, No, no one payed any attention to me. Took my name for a waiting list, and said the wait is about an hour. I told him No thank you, and left. Went to the store in Schertz and was in and out in 10 minutes. Forum store is terrible with their customer service, Will never go back there. read more

Stephanie and Joey help us today both of them where very helpful and friendly that's why I love coming to this Store always extreme good service.that's read more

Always a ridiculous long wait, never enough people working here. It doesn't matter how small of a problem you have "oh there's 10 people in front won't be long". They have no respect for their customers time read more

The wait time is long. You're auto put in a que when you walk in regardless of why you're there. They should have 1 person designated for returns or simple matters. You shouldn't have to wait 30 minutes to return a phone case. read more

I have been here a couple times and there standard answer is " we are not an authorized AT&T store, sir, so we can't help you with that." all I wanted was to exchange a broken AT and T car charger. read more

Had a nightmare experience with AT&T all day. Was stuck in suck phone/store bill loop. On my second visit to the AT&T store 6 hours later met Alexandra O. at the store and she was able to call and contact Takia over the phone and worked very hard to resolve my complicated, convoluted issue....JOB WELL DONE!!!! THANK YOU, THANK YOU!! THANK YOU!!! read more

Absolutely terrible help. In a hurry and could not get the lady to understand that. I get that this is Texas and people think they are filled with "southern charm" but I really just wish you would push the buttons and take my money not have to hear about your dad and his living situation. Terrible service. Horrible experience. Ugh. Would rather go to the cancer store and load up on cancer. read more

Seriously the worst store ever !! I really don't know why this store even exists since they really can't do anything for you. You're better off going online to the AT&T website for support or purchases. My first horrible experience was about 6 months ago when I wanted to upgrade our phones. All they care about is trying to push the iPhones and their data package which I wasn't interested in. I get a phone thru work but keep a personal phone for personal reasons. I really don't need the fancy features but they have maybe 2 phones to chose from and can't discount them. I'm not paying $200 for a flip phone...seriously !?!?!?! 2nd experience (guess I didn't learn the first time).... I drive up to go talk with them about a Microcell since I get really crappy reception where I live. You can see the vultures circling around the front door as you approach. One of the reps opens the door for me and begins to look me over. You can see him look at my shoes, clothes, everything...it was creepy honestly !! Walk in and ask about the Microcell. I ask how much they are and state $199. I ask if there is anything they can do about the price since I'm basically having to pay to supplement their service. Rep states only customer service online can discount them because if they try and do it there the "system" won't let them. I might expect that response from a distributor like you see in the mall but not from the retail store. I went home, got on the website and instantly chatted with a support agent who sent a Microcell for free. All they care about are trying to sell you iPads and iPhones....you might as well rebrand it to Apple store. Stay away from them and save yourself some hassle by going to the AT&T website. read more

The wait time at this location is terrible!!! I have decided to terminate my service with AT@T because their customer service is terrible !!

I needed to go to AT&T to switch service providers because of a family issue. The first person to help us out was nice but pretty incompetent when it came to explaining what switching providers entailed. They never let us know that there would be a credit check just to add a line and my current iphone was locked and did not explain that if we came back after adding a line, we would not be able to lease a phone. We came back after about 45 min. after trying to get my phone unlocked (even though it could not be unlocked) and the system would not let us lease a phone because the line was too new. I thought that it could be overridden by a manager but the associate said that it could not so I purchased an LG phone. The LG phone was not working when I took it home so I waited 24 hours before I went back into the store. When we go back, we ask an associate if we can speak to the manager about overriding the situation and leasing the phone. The associate replied in a rude manner that he was the manager. He asked how he could help us and while my boyfriend was explaining the situation, he scoffed and rolled his eyes while he was talking. We kept having to repeat ourselves because he was not actively listening. He then says "Since you don't know what you even did, we're going to go to the register." Even though we were explaining the situation to him. When he finally understood, he tells me "So all you had to do was pay off your phone at Sprint and none of this would be happening." He does not know my financial situation or my personal situation so that comment was very out of line and unprofessional. The reason why I needed a new phone in the first place was because my grandmother passed away and she was my account holder at sprint. He then proceeds to tell us that he's going to have the person who messed this all up help us out, even though he wasn't busy and could have just saved us time and helped us. The associate, named Roel, was already helping other people out so he had us wait. We waited for about 15 minutes until he finally called another associate, Miguel, to help us out. Miguel was more than helpful and had great customer service. I do not blame Roel because he was just following what his tablet said. Roel even apologized to us personally for the inconvenience. Both Miguel and Roel were very professional with helping us out, yet the manager couldn't even say sorry for anything. He didn't even give us his name, and wasn't wearing a name tag. This manager gave me the worst customer experience I've ever had at any retail store. A manager should be personable, and have people skills, not talk to customers like they just pissed him off. We were never rude or raising our voices, and yet he treated us like we were the worst. Never again going back to this specific store, the management truly sucks. read more

As soon as me and my husband walked in we were greeted by Yani. She was so friendly and genuinely trying to find the best plan for our family she was amazing. It was the best experience I've ever had. Thank you Yani for being so cool girl! Would totally recommend you guys to go see her. read more

I stopped in today to see if we could possibly resolve an issue that's been going on with my husband's phone. When we got there, Evan was the one that greeted us and decided to help us (although he looked pretty annoyed). I explained to him what was going on, and that's when he decided to do a soft reset. The soft reset did indeed help with one of the problem, however the other problem was definitely not something that could be done on cue. I explained to him that it happens during our conversations, and he insists that he needs to hear it in order to diagnose it. I mean, what was he expecting? A recorded conversation between my husband and I? I felt that he was just trying to give me smart answers, but yet he couldn't even fix the problem himself! I agree with most of the reviews here, the employees at this store needs to be retrained. read more

If looking for a new plan and great customer service go to the AT&T in the fourm and ask for lucky. That guy is a straight shooter and gets it done! read more

I cant even express how bad this place is, no matter what day you go.. count on a one full hour Wait's least, i bought an i phone which was not working properly BC it was "outdated", yet i was still under contract, and yet they sold me the phone knowing that i would be with it for 2 year's if it would become outdated why sell it under contract and for 2 years ineligible for an upgrade? UNETHICAL, so i brought this up to the store manager asking to let me upgrade to a correctly operating newer phone under contract price. he belittled me, laughed at me, and told me no. guess he wasn't too good with logical ethics, i didn't want anything for free, i just wanted to purchase an operational phone at a fair price. read more

Very hit or miss! Austin hwy? OK store. But the one in the forum, no thanks, just got my i6 but I didn't go here! The waits are only 6.5X longer than at Austin hwy and once, about a year ago one of the managers went from belittling me mutual all out verbal argument with me in the store,. I remember saying "c'mon dude I got a bunch of lines with y'all and got the Uverse I pay like 700/mo for both" and his honest response was "hahaha we've got a lot more customers that do a lot more business with us then that"... Smh to go the Austin hwy location read more

My service was somewhat fast but I worked with a gentleman named Roel who was rather rude and impatient. I have been an at&t customer for 5 years now and this is not the service I am used to. I will not be returning to this location. read more

Probably one of the WORST customer service experience I had the pleasure partaking in. Thank you Jimmy (our AT&T rep) for treating my mom (on Mother's Day) like it was an inconvenience for you to assist. Moreover, your laziness really stood out and for that we have opted elsewhere, where we will actually have an excellent experience to spend our hard-earned money. read more