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    Verizon

    3.4 (10 reviews)
    Closed 9:00 am - 8:00 pm

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    5 years ago

    Dylan was extremely helpful and patient. So thankful you are open and during this pandemic.

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    Spyderware Technologies

    Spyderware Technologies

    (18 reviews)

    I have a Samsung Galaxy S9+ cell phone that I purchased from Sprint when they first came out…read more Sprint was finally able to transfer all my information from my previous Samsung phone after many attempts. I have been using it for the past year with the standard annoyances such as automatic updates causing the appearance to change and icons to disappear, etc. Well, yesterday morning when I tried to use my phone, all my saved contacts had disappeared. That is 25 years or more of contacts for customers and friends. I have no way of replacing that information. I immediately went 15 miles to the closest Sprint store to get my data restored. After 3 Sprint representatives worked on my phone for 40 minutes, they checked my gmail cloud backup, and I was advised that they had never seen this problem before, but the data was not there. They referred me to another Sprint "Tech" store that could check it further. Another 30 minute drive further into San Antonio to the Sprint "Tech" store, with two techs scratching their head for an hour, I got the bad news that I was not wanting to hear: "When you purchased your phone, we did not turn on the automatic back-up feature and probably that night an automatic phone software update was interrupted, causing all your data to be lost". There is absolutely no data to recover. But there is good news: "your back-up is now turned on and you will never have that problem again. Thank you Sprint for NOTHING. Later that afternoon, I was telling a friend about this day and she recommended that I take it to Spyderware Tech, a small computer/cell phone store, minutes away. She advised that they were very conscious and had done excellent work on her tablet. At this point I was not expecting that I would ever see those contacts again. I walked into the Spyderware Tech store where they were very professional, examined the phone and also said that they had not seen that type of data disappearance before. But they did not give up. Yes, they recovered all my data and did not charge me for their services. Now that is the way to grow a business, caring about customer needs, not giving up on solving their problems, even when the big guys say it can't be done. I only write reviews when someone deserves it and Spiderware Tech deserves at least 5 Stars. I have already recommended them to a future computer customer today. Thanks, I really do appreciate you not giving up on my problem. Jim

    These guys have helped me with my Mac computers twice. I have a 15 year old MacBook Pro that I…read morecould no longer update and the battery would not stay charged for long. They updated, expanded the memory and changed the battery for me also backed everything up to my exterior hard drive. Fast forward 2 years... My MacBook would no longer do any further updates so I called and talked to the techs and they confirmed that Apple is no longer supporting my "old" platforms, so a new Mac was my only answer. So after I set it all up, I took it to Syderware Tech to back up old MacBook and transfer my data to my new computer. All good! Will continue to go to these guys! Fast, knowledgeable and easy to work with! And for the WIN... not too expensive!

    Verizon - mobilephones - Updated May 2026

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