Please don't come here. I came in to get help since they refuse to cancel my lines and the manager…read morethreatened to kick me out and call the police. Worst experience.

I went to this location to request assistance since I am a new customer & received my devices via…read moremail, and the lady with the dark black hair & nails was not helpful what so ever. She powered one on of my devices that had a # listed on the screen to cal, which I did & then she got up to go sit with the other female worker to have a whole other conversation. I glanced over a few times bc I was going to ask her a question, but I kept feeling uncomfortable since I was given the side eye or being ignored. I was warned not by one of my coworkers not to come to this location and even read the negative Yelp review. However, I did it anyways, and It honestly was a waste of time, and it was a very unpleasant & unprofessional experience. The only positive thing I can say about this location was that the male rep came over to ask me if I needed any assistance once he was done with his customer. Maybe this young lady was having a bad day or just did not want to deal with me, but that is no way to act with a customer. Additional training or a talk with her may be needed. I would most definitely not allow one of members of my staff act like that while under my supervision. Next time I will drive to a different location before coming back to this one.

We went there to drop off our modem, since we canceled our Internet service with T-Mobile. T-Mobile…read moretold us that we could drop it off at any authorized dealer without any problems or issues. So my wife goes to drop it off and the gentleman there named Alex on 7/11/26 told us that if we sent it to UPS, we don't have to worry about anything. But if you send it here and it's lost, that's on you. He said it very direct and was not polite but not straight up rude. So why in the world would T-Mobile say just drop it off at an authorized dealer and all will be well? That's what I asked and he was stern again and said well it's not our problem if it's lost. Customer Service? No not there. polite and courteous? Not there either. I don't know why they think that this is good for business. All it shows me is that they're starting to act like AT&T. That's why we stopped doing business with them 10 years ago. I wish I had something good to say about them.

Macy was extremely helpful and knowledgeable. She had patience with me upgrading my phone and…read moreanswered all of my questions. Ask for Macy!

Christian was very nice, patient, and helpful in getting me off of my parents plan and onto a new…read moreplan + trading in my iPhone 15 for an iphone 17 pro. giving 4 stars because the other sales associates were not helpful. Go see Christian!

Verizon Wireless has turned into a scam. Both locations I've been to in San Antonio scammed me. One…read moresigned me up for a second phone line, added features I specifically declined. This one set me up with a new phone and added discounts to make it look pretty. Two years later, Verizon "found two discounts" on my account that I shouldn't have and removed one without notice. Mind you, the representative who added those discounts works for Verizon. I didn't add those and wouldn't know whether they are valid or not, but I'm the one punished and he still made the sale. I didn't know I was dealing with the car dealership of cell phone providers.

Walked into the store and was immediately greeted by Ash. He provided excellent service, without…read morewasting any time. I will be recommending my family and friends go see him, when needing Verizon services.

Stephanie helped us with a phone upgrade and claim after Asurion claim processing made errors that…read morein one instance found my wife's new phone cut off from service while on the road. Stephanie's knowledge of systems and as importantly, customer service quality, was phenomenal. Saved the day and Verizon relationship. Its been a long time since we've had that top notch level of service, competency, and product knowledge anywhere.

I love Verizon. Been with them for 15 years easily. I needed a phone charge for my car. My charger…read morebroke a while back, and I never replaced it. I was coming back from a road trip and the juice on my phone was dying. I need my GPS to get me home. So I swung by Verizon and bought a phone charger. It was about $30.00 for the charger. It's a small compact coiled cord, and it fits in my console perfectly. I was in and out quick. The gentleman that sold my charger to me was nice. And he was quick. Great to have been able to juice up my phone for the trip back home

The customer service by Norma was outstanding. She was so knowledgeable and so helpful. I had a…read morethousand questions and she answered them all, with patience too. The store is pretty far from where I live but if I ever need another phone or help with my service it is well worth the drive.

I came in around 6:30 looking to upgrade my iPhone and was assisted by Austin. Austin gave great…read morecustomer service and even stayed til after closing to make sure I had all my data transferred and that my new phone was all set and ready to go! Austin and this store get 5 stars from me and recommend him to anyone who stops by!

From the owner: San Antonio's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep San Antonio connected with top technology and expert guidance. Visit us today at 12822 W Ih 10 for the newest smartphones, tablets, and accessories.

I had a complicated problem with visual voice mail on a new Samsung phone…read more Justin was extremely helpful in connecting me to corporate tech to solve this problem and navigate through the process. I have had Verizon for over 20 years. Other networks don't come close to Verizon in service.

I just want to say, Garrett is so kind and patient. It's nice to have a store to walk into that…read moreprovides local customer service.

Terrible experience getting a new phone at Russell Cellular. I went in to get a new phone not a new…read morephone line and Lindsey, the manager/sales associate told me about a deal that was 800 off or somehow worded it as i was getting this spectacular deal didnt let me know it was for a whole NEW line. She told me I could pick two "perks" for free like the review before mine and also said since I had Netflix I should pick different ones didnt tell me you had to pay for them just added them and kept saying free. She is very rude and talks over you does not explain things and for a manager do not feel that is something you should be doing. I understand you get money for sales but to be scammy is not the way to go for that you can sell to people the right way and still get sales. We had to get it fixed with customer service and cooperate and she kept hanging up on them on my phone. She also said they were scammy when really it's her store. Would never go here again

Buyer beware - Avoid this Verizon store if you value honesty and transparency…read more I dealt directly with the store manager, Terry, and this was by far one of the worst retail experiences I've ever had. I went in because I was told I could get an iPhone 17 for "about $5 more per month." That was the sales pitch I agreed to. What Terry did not clearly disclose was that he was adding an entirely new phone line with a random Texas phone number to my account--something I never asked for, never needed, and would never have agreed to if it had been explained honestly. It got even worse. Terry also pushed multiple Verizon subscriptions and repeatedly told me they were "free." I specifically told him I either didn't need them or already had some of those services. Despite that, they were still added to my account. When I reviewed everything later, those supposedly "free" subscriptions added up to around $70 per month in recurring charges. I had to spend my own time calling Verizon Customer Service to fix the mess. The representative agreed there was a problem, removed the unwanted line, waived the activation fee, and helped remove the unwanted subscriptions. I'm still having to verify that correcting my account won't affect my phone promotion because of how the original transaction was handled. I expect a store manager to explain the full terms of a transaction honestly and allow customers to make an informed decision - not leave them discovering extra phone lines, recurring subscriptions, and unexpected charges after they get home. My advice: Before you leave this store, inspect every line on your account, every phone number, every subscription, every monthly charge, and every document you sign. Don't rely solely on verbal explanations. Because I learned the hard way that these salesman are crooks. I left this store feeling misled, and I would not recommend doing business at this location based on my experience

I went to pay my bill at this location (which keeps going up every month). I was having problems…read morewith my watch they sold me and the rep told me briefly how to "possibly" fix it but didn't want to spend any time to try and provide any service to help a 4 year customer out to fix the issue. He said if I couldn't figure it out to call the Verizon for assistance.. Also, there were 2 Verizon reps working and I was the only person in the storage at 7pm.. He told me that he couldn't tell me how much was owed on my bill, but that have in the past. Best of all, when I paid $159 for one phone line and a watch, he asked me "do you want a receipt or no"? I said yes, obviously. The receipt reflected a different phone number & name. The name on the receipt I believe was rep that works for Verizon, with a phone number that wasn't even close to mine. As I was walking out reading my receipt, I released the "mistake" , the Verizon rep was prepared but hoping I wouldn't have noticed as when I turned around to confront him, he was not surprised at all of this "error". This place, company and employees for Verizon are some of the worst I've ever experience through the years. And now to stoop this low.... T-mobile or At&t her I come.. Finally, the $20 discount since there system shut down for a day is a sham, has never been credited to my bill and probably will not. I certainly hope FCC or some bureau or agency looks into these terrible business practices.. This company is scamming A LOT of people I'm sure!

The service here is rubbish. Very irresponsible. I can't believe it…read more Especially the manager. It is even more unbelievable. He has not fulfilled his responsibilities as a manager at all. I came to deal with other matters and actually disconnected my mobile phone from the Internet. He told me it had nothing to do with him. Then he didn't help me restore my mobile phone network.

I walked into the store and everybody's got their little iPads in their hands and they gave the…read moreshittiest service I've ever dealt with. Verizon has a 611 number and they had sent me an email on that number about my veterans discount and then when I go to the store, the guy told me that was a scam email which was bullshit. All they gave me in the store was excuses no solution just excuses. The first thing they need to do is get rid of all their fucking iPad and get back to customer service I've been with Verizon over 20 years and when I had to deal with the store like this in the shitty service, I was just soon go to cricket. The Verizon store off of 35 by Lowe's is so much better like I said all they gave were excuses no solutions and a guy had no idea what he was talking about.

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot