I had a complicated problem with visual voice mail on a new Samsung phone…read more Justin was extremely helpful in connecting me to corporate tech to solve this problem and navigate through the process. I have had Verizon for over 20 years. Other networks don't come close to Verizon in service.

I just want to say, Garrett is so kind and patient. It's nice to have a store to walk into that…read moreprovides local customer service.

I was running late and called, he informed me that was fine. When I arrived he was very polite. He…read moreidentified what the issue was with my phone and even showed me. I signed a few things and he went right to work. I was in and out without any issues. I would definitely recommend Mobile Kangaroo for any of your phone issues.

I am extremely happy with the service I received and the quality of the repair. It's great to find…read moresomeone who is both skilled and genuinely cares about helping customers. I highly recommend Mobile Kangaroo to anyone who needs phone repairs or technical support. Thank you for the outstanding service!

Chris was great. I came in to have my iPhone 12 charger port fixed because it was not reading when…read moreI plugged it in. He was very kind and solved my problem in no time at all. Thanks Chris!

Poor service provided. Will be removing asurion phone insurance and home tech insurance. Good job…read moreon customer service.

There are a lot of good things about this UPS Store. They are right around the corner from my…read morehouse. They have the necessary employees to speed you through during peak hours. The associates are always happy to see you and the associates seem to love their jobs. I use this store quite often and never have a long wait time and never had a problem there. Reasonable prices when you have them package something for you.

Very quick and efficient service! Even when it is busy their service is great l! They offer so many…read moreservices and they offer the best options for your needs. I went in for Amazon returns and needed and additional box but the employee said a poly bag would be cheaper so I did that instead. Reasonable pricing for all services and great customer service all around! Highly recommend

Went inside and immediately was greeted by sales rep. She was very upbeat and had great energy…read more Unfortunately I was at the wrong location or else I would have definitely been happy to give them my business. Definitely recommend this location.

With my recent phone issues and switching services, this metro location has made the process so…read moremuch less stressful! I'm always helped quickly and gladly by employees, which is a bonus..... special thanks to Chris!

I will simply copy-and-paste my BBB complaint here. $281.45 and the issue was simply replaced with…read moreanother. Early in the year, my phone suffered a cracked screen. In early Oct, the screen began to malfunction while everything else worked (Battery took a week to die and I was still receiving non-wifi calling.). Took it in late Oct (28th) to have the Samsung S20 Ultra repaired as I was having a trip soon. After getting it back, calendar and time was wrong, and some settings were changed. I also had no cellular signal and the battery was draining absurdly fast (Had to turn off the phone to even get it to charge sometimes.). Had to do the trip in this condition. After the trip, I took it back and they tried to convince me that it all broke at the same time as the screen (See first paragraph.). Tried to say they'd give me a discount and "only charge me $99" for labor. I simply told them I'll think about it and to return my phone to me. When I got it back, the time and calendar were wrong again, and some settings changed once more. On top of that, the case wasn't even sealed properly. It's clear to me that during repairs, they damaged the phone or messed with it in some way. And soon after getting it repaired the first time, I noticed strange behavior on one of my accounts in another state. Entirely unprofessional and clearly attempting to get more money out of me for a problem they caused. Or maybe even did on purpose for profit. Hopefully this gets enough attention that people are warned away. There's a lot of fake reviews on the google page that can trick others like me if you don't dig deep enough.

BUYER BEWARE! I called Cellairis on 8-14-2021 for a quote on having my Samsung Galaxy S6 Lite…read morescreen repaired with $80 part I provided that was still sealed in bubble wrap and had been enclosed in a styrofoam parcel after being quoted $40 labor from The Fix at the North Star Mall. I told the tech that I do not mind paying slightly more to spare my the drive to the mall and was told they could do it for $45-$50. In retrospect, this was a regrettable decision. Fast forward to my coming to the store to drop off my device and part. Despite our past conversation which both model and quote range was disclosed, the manager decided it appropriate to increase the cost to a whopping $125 under the pretense of their assuming risk which is nonsensical considering they had me sign a liability waiver (see images). Edit: I forgot to mention the manager claimed I did not speak to their tech. I described our conversation in detail to his reply, "That's weird." Included the call log screenshot to add to this alleged "mystery" of a tech I didn't speak to... Apparently. /s At that point, I contested this labor price as unreasonable as considering the cost of the part it would be less expensive to have purchased a new one. The manager then stated the lowest they could go down was $75 mind you that is 50% higher than the original quote I was given over the phone. Since I had driven down to Selma and just want my tablet fixed, I decided to bite the bullet. Later, I receive a call that my tablet is ready for pickup and they would be open at noon the next day but this was not the case. We arrived at Walmart at approximately 12:40 pm but the store was not yet open which, in my opinion, is another mark against their professionalism. Finally, at about 12:55 pm, the store was opened and I was able to retrieve my tablet. As Billy May's would have said.. BUT WAIT THERE'S MORE! Unbeknownst to me, the technicians did not even bother to validate their work with the excuse being they did not have a USB-C charger. I was a bit surprised that a cell phone repair store didn't have a very common charger type. Despite their ethical and punctuality issues, surely they would have succeeded in the bare minimum metric for their service by successfully repairing my device? I was confident that they could not have screwed that up. Right? WRONG! After arriving home and plugging in my device, to my horror I find a huge diagonal crack on the screen. One of my primary uses of this tablet is creating pixel art and now one can't really do that with a corner of dead pixels on the screen. Just my luck and all I have Cellairis to thank for nothing. After this discovery, I afforded these bait and switch artists an opportunity to save face by providing me a refund to which they declined. Now, my only recourse is to open a dispute with my credit card company, take the L for the damaged part, and buy a new tablet. By far, this has been the most disastrously bad service I have EVER received for an electronics "repair". It is my sincere hope that other prospective customers see past the suspiciously positive reviews and save themselves a headache later. Cellairis is super sketch! Edit: As if I needed any further testimony to the incompetence of Cellairis but I just installed me second replacement screen (first was the one they broke) and had my tablet up and running in less than half an hour. I can't believe that I wasted my time with them when I could have done it myself in record time. If you need a tablet repair, don't make the mistake I did using Cellairis. You just might regret it.

Yes I love all the employees. They are all very well versed in the art of printing, packaging…read moreshipping and receiving all sorts of goodies (aka crap) that we all buy and don't want going to our homes; we also occasionally use these boxes they store our stuff in for business. In addition they are very discreet about the cross-dressing items that I've purchased as well as the sex toys that come in the mail too. When I order food delivered they either keep it cool in their refrigerator or they keep it warmed under their heat lamp! During holidays one of these guys, aka, the Boss Man, wears really cool hats and sometimes he'll even hum a song or sing along with really really bad music. I'm not going to use names in case the authorities happen to be monitoring me as in the past. But seriously, this is the best UPS Store in town and if you're looking to really have some fun you can go next door and say hello to Abdul, the owner of the CBD dispensary next door. During breaks you'll find these workers marketing for their UPS store in all the areas businesses including CBD stores, bars, Hallal restaurants, 7-11, or even an occasional H-E-B. Sometimes they're on the nearby intersection with a sign saying will work for food. So if the owner sees this, please give them a raise, they truly make your business #1 in a lot of people's lives! Thank you.

Walked in with a return all boxed labels and ready to go. Was told to pot the box on the scale. No…read morehello, nothing. Alicia the asst manager never made eye contact. Printed out my receipt and handed it to me without even looking. No difference between a self check out and this store's customer service.

Awesome experience! Brandon was super helpful, friendly, and just made it an overall great…read moreexperience. Also great quality work on our screen repair!

I took my 1TB iPad Pro in for a battery replacement. The repair took longer than promised, and…read moreduring the process they broke my screen. After waiting several more days for the replacement glass to arrive, I finally got my iPad back--only to discover my Apple Pencil no longer worked. I'm an artist. I use my iPad with an Apple Pencil all day, not my finger. The person claiming to be the manager actually told me that because I never said I used an Apple Pencil, they installed cheaper glass that isn't Pencil-compatible. The audacity of that excuse is unbelievable. Why would you replace a screen you broke with one that strips away one of the main features of an iPad Pro? And no one ever asked how I used it--they simply told me they broke the screen and would replace it. Any reasonable person would expect it to be replaced with a screen that preserves the device's functionality. When I asked them to make it right, the manager raised his voice, talked over me, and insisted the screen was "fine" because I could still use my finger. He was arrogant, condescending, and completely unprofessional. I came in for a battery replacement. They damaged my iPad, made it less functional than when I brought it in, charged me $167, never apologized, refused to fix their mistake, and yelled at me for expecting them to. I am absolutely flabbergasted. I now have a very expensive iPad that no longer serves its primary purpose, and I had to pay for the privilege. CPR, at a minimum, refund my money. Better yet, the owner should step in, make this right, and seriously reconsider whether this person should be managing customer interactions.