There are a lot of good things about this UPS Store. They are right around the corner from my house. They have the necessary employees to speed you through during peak hours. The associates are always happy to see you and the associates seem to love their jobs. I use this store quite often and never have a long wait time and never had a problem there. Reasonable prices when you have them package something for you. read more

Very quick and efficient service! Even when it is busy their service is great l! They offer so many services and they offer the best options for your needs. I went in for Amazon returns and needed and additional box but the employee said a poly bag would be cheaper so I did that instead. Reasonable pricing for all services and great customer service all around! Highly recommend read more

The kiddos running the place signed for my package off the truck but then didn't have it. Excuse was "well, sometimes there are a lot of packages so we don't always look at them all." Either A- they failed to actually do their jobs and ensure they were receiving what they signed for, or B- stole the package. Either way, they were responsible for it and claimed possession, but then failed in their part of the process. read more

Today was a very busy day at this store. The team was still very pleasant and customer friendly. They were very efficient and kept moving the line quickly! Kudos to the team for doing a great job! read more

Being the "Duke" of this place, you would have thought that I would have written a review. So, I am taking care of that today I have been using this location since they opened. It's close to where I live and near other places that I frequently go. Parking can sometimes be an issue as it shares the parking lot with multiple other businesses. Also, getting out of the lot onto Hwy 46 can be a real problem. To go left, sometimes you have to turn right and go to HEB to turn around. The staff is what dictates the stars on this review. Sometimes, they are a 1, and at other times a 5. It does seem like recently, they are more toward the 5 than the 1. Keep it up, and the rating we I'll go up:-) Will I return? Definitely! read more

Want to ship a firearm part back to the manufacturer for repair? Nope. (FYI, shipping a part to the manufacturer does not require any FFL or special regulations...it's just store policy) Want to ship wine to yourself? Nope. Want to ship beer to your parents? Nope. Want to ship a 12x9" box of old family photos to your parents when you move? Sure! That'll be $59.58. Don't go here if you want to get anything done. Go to the USPS store on 281, save money and actually get things sent. The store rules at this place are atrocious. Update: Still grossly overpriced, still grossly unaware of what laws are actually applicable to what you want to ship. read more

This place epitomizes "simple things done right win every time." The employees are friendly, helpful, and fast. I appreciate their efforts to provide a reliable service and get you on your way. They do it right. Johnny is my go to for excellent and friendly service. read more

Kimmy, You have no idea what customer service even looks like. I found a UPS store That gives a damn. read more

The UPS Store - Kimmy, Your famous not in a good way. I am moving burning this bridge. no idea what customer service even looks like. LucIa Branning - Shipping Centers Near Me - Spring Branch, Texas

Just wanted to say how much I appreciate you all and that your service is amazing! Thank you to Johnny who is always so welcoming. He has great customer service read more

Brian was extremely helpful the other day getting some stubborn faxes sent and also helping me choose a mail delivery option. The store was very busy, but all the employees handled it very well. Everyone was friendly, helpful, and working as efficiently as possible! read more

I needed a notary service, and went into UPS store 4000 on hwy 46. Johnny and Jessie were very helpful and had us in & out in less than 10 minutes. Job well done. I will remember this and revisit this UPS location since it is not too far from my home. read more

OK, it's the only copying and mailing "game" in town! That being said, it's hard to compete with a superior business. All types of copying, signage, photo management, blueprints, shipping (UPS), 24/7 mailbox service, computer services, even minor office & shipping supplies. They have and do it all for a reasonable price. Kim Favor is a key player in the business and does a superlative job, multi-tasking, prioritizing customer service, and managing personal information and mailing services with discretion and reliability. The only way to make this business any better is to clone it! read more

They will get the job done, but they have some VERY rude folks working the counter....not all of them, but some of them. I won't be going back here even given the fact it's the closest UPS store...I have zero tolerance for poor / rude service, ESPECIALLY in a service industry! Do yourself a favor and find a different drop off of shipping location. Also the little strip center it is in is quite difficult to get in and out of as it's on Hwy 46 and in a spot where there are single lanes each direction...definitely some anxiety getting out of the lot. read more

Just wanted to put a review out there, that this office was extremely helpful, for me. After a run around with FedEx, Johnny helped me get some urgent documents where they needed to be in Maryland, the next morning. Documents arrived at the schedule time! I will definitely use this location in the future. read more

PLEASE do not use this store for important printing! I tried to have my wedding invitations printed and visited the store on 2/26 and spoke with the manager for over an hour and we walked through my invitations and details together. I was told it will take 5 business days, perfect. On business day 6, I still had not received a call or update so I called and was told they weren't in yet and would be shortly. Fast forward to 3 weeks from the date of order after calling almost everyday for an update (they never called me to let me know it arrived), I was told my order was complete and ready to be picked up. To my surprise, the day I am going to pick them up, I get a call from the manager saying my sign I ordered wasn't ready (although it was supposed to be ordered 3 weeks prior) and most of my cards didn't have envelopes. I was still okay with this and went to pick up what they had to get started and send the invites. I check the order before I leave the store to see that the invitations are the COMPLETELY wrong color and not at all what we discussed or what I gave her for a color swatch. Part of my order is completely missing as well. So when I go back into the store, the manager I had been dealing with was too much of a coward to come out from the back and speak to me until I started to ask where she was and why I can't speak with her. She then proceeded to LIE and say this is what we talked about and I never sent her the other documents I needed to have printed. I have email proof to back up my claims that this is completely wrong and I did indeed send the documents that she noted she received on 02/26. Worst part of it all, they never apologized or offered to make it right. She just walked away and fed me to the other manager to give me a refund. So now, 2 months before my wedding, I am scrambling to find a printing location who can get this done as soon as possible. PLEASE do not go here for anything important as they completely left me in the dark for my wedding day and could care less. What a piss poor company and I will never recommend this location nor provide them with business ever again. What a nightmare. In hopes some sense is knocked into the people that work here, I'll even name drop the manager I worked with the entire time who got everything wrong, KIM. Thanks for nothing. Update: In addition to the wedding invitation order, I also ordered a large welcome sign. I picked up the completed sign at no charge "as a sorry for all the confusion and chaos that happened" with my order. I appreciated not being charged and was a kind gesture for the absolute nightmare they put me in for an already stressful time. Attached to the sign was a typed note from the store manager apologizing for not being aware of the situation until the end. While I appreciate all the apologies, it still felt like he was blaming it on things outside of their control, which was clearly not the case (such as being told emails 'didn't go through' 3 weeks after the order was placed). Additionally, he did offer to reprint my entire order at no charge, with his supervision of the entire order, if I took my reviews down. That was really the cherry on top of a terrible experience. They do not care about the actual problems I faced at their establishment and would only consider redoing the order once the negative review was removed. That goes to show they could care less about me as a customer but more how they look on the outside as a business. read more

The staff at this store is very efficient and friendly. They make all postage and notary needs very easy, and they highly appreciate all military, first responders, and front line workers! read more

Received my package, which was near the front gate, out of site from my home. It had been raining all day and I had ordered some electronics. When I received a notice by text I hurried to the front gate, which is over a half mile away. The whole box had no protective covering and was soaking wet. I took it home to dry it out and attempted to send a complaint through UPS. You may as well be a Detective to fill out the questionnaire they want you to complete. The box was never opened so I guess Home Depot will get it back because of UPS's blunder. read more

Excellent service! The entire team is great and very knowledgeable about printing and shipping products. I had a big project and Kim and John totally saved my bacon. We had to get several manuals out for and HR project and they were able to get it printed same day and delivered to the client by our friday deadline. Thanks to the entire team. read more

Just went in to ship out a couple of returns. Johnny helped me out. He did a great job! He was very polite and helpful. Got a new shipping label printed for me. read more

I'm here visiting from Nashville and bought a few things. My NAVAID sent me to this UPS store. Two words describe my experience..."WORLD CLASS"!! It was evident the minute I walked in the door just listening to the employees. They are busting their butts to meet the customers needs while having to wear Kungflu masks. To have to work with customers all day with a constant battle rhythm of questions, gripes and complaints must be hard. Jonny was the guy that assisted me in getting my stuff sent home. He was absolutely AMAZING!!! You can tell that dude busts his ass to help meet the needs of the customer. He is kind, considerate and very professional. Again, these are some tough times and I cant imagine how hard it must be to deal with customers all day, especially wearing a damn mask. Thank YOU Johnny and all the staff at this store!! YOU ALL ROCK!!!! read more

Went to drop off an amazon package tried to refuse service to be due to Covid when I'm protected under ADA which they were not at all versed in. Woman tried to push me out of the store so I said scan my package I'll leave so I did package has yet to be scanned and I will never be returning I'll stick to the one on 306 this place has horrible customer service and people have god complexes. read more

I calculated the cost at UPS.com and selected that I will pay at a UPS Store retail location. The cost came out to $42. I got to the store and they wanted $59. I confirmed the dimensions, weight, etc and no dice. To make it worse they would not honor the price I was quoted. She just looked at me like the computer was in control and she couldn't be a reasonable human being. What is the point of the online calculator if the price isn't going to match when I get there? And why can't the store at the very least match the quote that UPS said the store would charge. Waste of my time. read more

Chad at the sPring Branch location was very helpful and helped me correct an address mistake that was my fault to ensure my grandsons got their presents for Christmas. This location very helpful , efficient and clean read more

Believe the good reviews. I have used this store dozens of times with very good experiences each time. Yesterday I had to do a presentation for work and needed some brochures last minute. I tried the FedEx store near where I live thinking this was a very simple task and should take just a few minutes. I got nothing but runaround and after about 20 minutes I was finally told they cannot print anything from a link, and I needed to download the brochure onto a flash drive. (!!!) I called this UPS store who said of course we can print from a link which I promptly emailed them, and within minutes I had 100 nicely printed and folded brochures. The manager also emailed me and said they were ready and what the price would be. Need I say more? This place is the best. read more

Great, speedy services. This place is always busy, but they still manage to be helpful and quick.

Went to UPS in Spring Branch. Johnny was helping another customer load their vehicle with packages and he saw me leaving (realized I had forgot my mask). I told him I would be right back had to run back home to get my mask. He was kind enough to take my return in to the store for me and bring me out a receipt. Saved so much time not having to go home and back. They are always so helpful at this store. Always kind and extremely fast so I never have to wait long. Thanks Johnny and Spring Branch UPS employees! read more

I love this store. They are very helpful and get you through quickly. There is one employee there who seems new and doesn't really know what to do sometimes, but the other more experienced employees keep an eye on her and step in immediately if there is a problem. Highly recommend paying the extra and let them do the packing for you. Great stir read more

Has to get some materials printed for my daughter and they came out perfect and quickly. Service is always great!

Excellent service! Great and very knowledgeable. I had a big project and team got me going in the right direction! Thanks to the entire team. read more

Super nice and clean store, very helpful employees. It's handy and easy to find on 46 in Spring Branch/Bulverde.. Easy to get in and out..

RUDE! I don't know if they are just stressed because it's the holidays but I feel sorry for the employees. I assume the bully was the boss/owner as she had a young girl, maybe 14 who called her mom, working and was talking to her and another guy working there like they were annoying her. Not helping customers at all. Will not return. read more

Great staff and excellent service. We have used them for years for mailing and printing needs.

I usually do not leave reviews, but I can't keep my experience to myself. When I walked in I was greeted instantly even though the store was busy. The staff was able to explain to me what I needed, because I knew what I wanted but didn't know how to explain it. My transaction was handle from start to finish with a friendly smile and a helpful attitude. I appreciate the time that was taken with me, even though it probably took more time than usual. I tell my friends about this experience, because good customer service is hard to find these days. read more

Love this store. Been using them for years. Always so helpful. Quick in and out every time! Great employees. read more

I love this place! I've been coming in for a few years and they are very helpful. The Manager and all the employees always go above and beyond to ensure I get what I need done. I depend on them several times a month for simple and complex printing services. Thank you for saving me! read more