Recently had an amazing experience here after a horrible one at Verizon. I was helped by Masen,…read morehe's the best! I came in with the worst case scenario as far as IPhones go. No photo ID, no access to the cloud and a completely obliterated phone. He was patient and extremely helpful. Walked us through all of the options, a big selection at a great price. Everyone was happy, my entire family walked out satisfied. There isn't a problem this guy can't solve, will continue to come back!

Visit date: 12/08/24…read more Recently went into this AT&T store for much needed upgrade, and was helped Deayra C. I can confidently say he is one of the best representatives I've encountered. Upgrading a device and navigating multiple purchases is usually a stressful and time-consuming experience, but Deayra made it seamless, efficient, and even enjoyable. He took the time to thoroughly explain the specifications of the phone I was purchasing and compared them to other devices I hadn't originally considered. His clear communication, deep knowledge of the products, and patient approach ensured I fully understood my options. He even jerked around, simply made it easy to talk to. Thanks to his guidance, I was able to make a smart financial decision without feeling rushed or overwhelmed. What stood out most was his ability to balance assisting us, while helping other associates with their customers. This level of professionalism with a genuine care for my satisfaction, made both me and my wife feel valued as a customers. His attention to detail and ability to personalize the experience reflect the highest standards of customer service. Deayra's exemplary performance goes above and beyond what I've come to expect from service appointments. I wholeheartedly recommend him for a promotion, or at the very least, a stereotypical corporate pizza party in honor of his work ethic. For real though, his exceptional skills and dedication make him a true asset to AT&T. They are fortunate to have someone of his caliber representing their brand!

Walked into the store and was immediately greeted by Ash. He provided excellent service, without…read morewasting any time. I will be recommending my family and friends go see him, when needing Verizon services.

Stephanie helped us with a phone upgrade and claim after Asurion claim processing made errors that…read morein one instance found my wife's new phone cut off from service while on the road. Stephanie's knowledge of systems and as importantly, customer service quality, was phenomenal. Saved the day and Verizon relationship. Its been a long time since we've had that top notch level of service, competency, and product knowledge anywhere.

I have never written a review before, but this is the first one I cannot be silent about. This is…read morethe WORST Verizon store I have ever been to. Went in two days ago to get on my own plan from a different account and everything was going well. I had to come back in the next day with a code and the rest was all set up. I get there the next day, there is "Will be back in 15 mins" sign on the window. No big deal. When the guy comes to the door to unlock it, he does not welcome me in the store, has his vape in his hand, and sits at his desk. When I go to tell him that all I need to do is give him the code and finish what I had started yesterday. He proceeds to start another credit app on me and then ends up putting me on the phone with the fraud line because now I have two credit applications. While I am trying to understand the lady that barely can speak English, he is vaping in front of me and proceeds to not talk at all until I walk out. This guy NEEDS TO BE FIRED! Unprofessional is not the word.

The staff here is awesome! They helped my parents through a better deal and pointed out a big…read moremistake made by another Verizon store. Very impressed with this store!!

Raul was extremly helpful. Went in here today with my boyfriend as his phone unexpectedly broke…read morethis morning and he needed a new one. We realized iphones are far more expensive than either of us thought and he showed us the payment plans and also showed us the androids. He provided us with many options that would work best for us and we went for an android. He was incredibly kind and nonjudgmental throughout the hole process and did the best he could to make sure we got what we needed at the price we could afford. He seems like a good person and we welcoming to everyone who walked in today. I personally use T-Mobile on my parents plan but when i do edventually get my own plan and a new phone i'm coming here for it!

Long story but my iPhone was toast today. Expected a long trip to apple store in San Antonio. But…read moreHung (?) sorted it. Cost me $20 which was less than gas to San Antonio. Gotta admit I'm always skeptical of these shops but CPR treated us well and charged a VERY reasonable rate. Glad to see both competence and professionalism in the world today. Kudos. Ps. I Understand it is veteran owned which may explain a lot about the positive experience. (Thanks for your service)

I took my 1TB iPad Pro in for a battery replacement. The repair took longer than promised, and…read moreduring the process they broke my screen. After waiting several more days for the replacement glass to arrive, I finally got my iPad back--only to discover my Apple Pencil no longer worked. I'm an artist. I use my iPad with an Apple Pencil all day, not my finger. The person claiming to be the manager actually told me that because I never said I used an Apple Pencil, they installed cheaper glass that isn't Pencil-compatible. The audacity of that excuse is unbelievable. Why would you replace a screen you broke with one that strips away one of the main features of an iPad Pro? And no one ever asked how I used it--they simply told me they broke the screen and would replace it. Any reasonable person would expect it to be replaced with a screen that preserves the device's functionality. When I asked them to make it right, the manager raised his voice, talked over me, and insisted the screen was "fine" because I could still use my finger. He was arrogant, condescending, and completely unprofessional. I came in for a battery replacement. They damaged my iPad, made it less functional than when I brought it in, charged me $167, never apologized, refused to fix their mistake, and yelled at me for expecting them to. I am absolutely flabbergasted. I now have a very expensive iPad that no longer serves its primary purpose, and I had to pay for the privilege. CPR, at a minimum, refund my money. Better yet, the owner should step in, make this right, and seriously reconsider whether this person should be managing customer interactions.

I came here last semester my front screen and back screen completely broken but I don't remember…read morehis name but he fixed my phone so perfectly I would come back to this place for sure

STAY AWAY!! Took my Macbook Pro in for wifi problem. It was properly diagnosed. Took it home to…read morelater discover they had reset my system password and didn't log the change, I couldn't access my system. When confronted, he (Tin, part owner) said"I don't know what happened" then REFUSED to accept responsibility. He declined to contact Apple or to compensate me for the loss. IT SAT WITH HIM FOR MONTHS AND HE STILL REFUSED TO FIX WHAT HE BROKE. Stay away from Computer Geeks, there are plenty of better, honest places in town.

I was running late and called, he informed me that was fine. When I arrived he was very polite. He…read moreidentified what the issue was with my phone and even showed me. I signed a few things and he went right to work. I was in and out without any issues. I would definitely recommend Mobile Kangaroo for any of your phone issues.

I am extremely happy with the service I received and the quality of the repair. It's great to find…read moresomeone who is both skilled and genuinely cares about helping customers. I highly recommend Mobile Kangaroo to anyone who needs phone repairs or technical support. Thank you for the outstanding service!

I have conversed with more than one associate here and live less than a mile away from here, ask…read morefor Cody! He is extremely professional, helpful, and knowledgeable! He will do whatever he can to help you and if you're looking for great service, this is your guy. Would definitely recommend this location and this specialist.

They did a great job with replacing the broken case protector on my wife's Samsung Galaxy S10e cell…read morephone. Definitely recommend this store to others.