I had a complicated problem with visual voice mail on a new Samsung phone. Justin was extremely helpful in connecting me to corporate tech to solve this problem and navigate through the process. I have had Verizon for over 20 years. Other networks don't come close to Verizon in service. read more

I just want to say, Garrett is so kind and patient. It's nice to have a store to walk into that provides local customer service.

From start to finish Michael was polite, knowledgeable, helpful, engaging and an absolute delight to work with. He quickly and efficiently helped us transfer from AT&T. He uncovered every savings possible, took timeout on his day off to come in and help us make the transition on the only day we could come in. We drove from Fredericksburg because my sister who lives in the area had experienced exceptional service as well in previous visits. Her recommendation could not have been more accurate. This was the most pleasant and enjoyable experience we have ever had in a cell phone store. And we have had many. As long as Michael is working there, we will make the drive to Boerne Verizon for any and all of our cellular needs. read more

My husband and I had a wonderful experience with this Verizon store! Cameron was the best! We went into the store because my husband broke his phone earlier in the day. We didn't know about any of the specials going on and Cameron filled us in and hookup us up! He was knowledgeable and so helpful. He truly was amazing. It was a great Verizon experience- I highly recommend! read more

Brandon is literally the best. Anything you need help with, he's there. Very informative and helpful. If I could give more than 5 stars I would. -Steph read more

Absolutely no service in Boerne during the day with Verizon (5G or 4G, neither work). Can't even do something simple like find location on a map or Google search. Switching to a different company as soon as the 3 year contract is up read more

I went in today and got a new phone. The rep I had, Brandon was amazing and so knowledgeable. There were 2 other young men and while it seemed they didn't have as much experience as Brandon, they were very kind, patient and helpful. I've been there before and they seem to have a high turnover and not all the reps are knowledgeable-even though they've always be kind and helpful but I was impressed today. read more

This store is an absolute customer service nightmare! I have been lied to. My phone bill is so screwed up by this store that I don't know if it will ever be right again. First it was double what it was supposed to be and after several calls to good ole "Brandon" at the store, now it's only a third more than it was supposed to be. I called Brandon, the salesman, 5 times. He will not return my calls. So I then called the store manager. After both of these people clearly acknowledging that there was a problem, now neither one of them will call me back or tell me what's going on. The Apple Watch I got doesn't even work. So, I completely give up on this absolute nightmare of a cellular store. I wouldn't send my worst enemy to these frustrating, ignorant, children. The manager, "Rufus", has the leadership and management skills of the Unibomber. Today, I'm going to call Verizon itself. I'm sure that they will tell me that the Boerne Texas store is an authorized dealer and not a corporate store so I must work it out with them. Which is a total joke. I had no idea whatsoever that wasn't a full blown Verizon store. The only signs on it say Verizon. They are all the same signage as the Verizon stores. Inside, it looks just like every other Verizon store as well. There is no way for customers to know they are not dealing with Verizon. And to think, I went in that store just to get a new battery in my iPhone and ended up being convinced with lies and deceit by our salesman to buy two new phones and a new watch that doesn't work. If he would have told us that my bill would be anything close to this high, I would have walked out. But I wasn't given a proper choice because I was lied to. read more

This location has 2 signs on their door about COVID-19 requirements for the inside of their store. I walked in to find customers without masks, an employee without a mask, and employees sitting less than an arms length away from customers. I had to get out of my chair, back up, and explain to the employee I was trying to create space when he got closer (without a mask on). The standard for the City of Boerne, Verizon, or the health and safety of their customers does not seem to matter at all to this location. read more

Verizon - Complete disregard by this Verizon location. - Mobile Phones Near Me - Boerne, Texas

In the perhaps 15 years I've looked to Yelp for recommendations, I've only written a poor review a couple times ... well, here is #3. Unacceptable, terrible experience with this store. In late December, I took my iphone to this Verizon outpost in Boerne and traded it in for a new iphone model. I physically handed over my old device in exchange for the $800 Verizon trade-in offer (without that, I'd pay the entire $1100 new phone cost over 3 years). A few weeks later, I discovered by my Verizon bill that no trade-in was acknowledged, so I called Verizon corporate and they confirmed: no trade in had been submitted. I immediately contacted the Boerne store, which acknowledged they had put my device into a drawer and forgotten about it. No apology, nothing. I went back to the store to speak with the manager who didn't apologize (he seemed to think I should understand that the employee tasked with mailing the device to Verizon is also a 25 year old student and so it was just one of those things) and he refused to refund the $35 service charge his shop charged me for the service. Fast forward to 2 months later...I've spend a total of 16 hours on the phone with 6 different Verizon corporate support agents, none of which can solve for the problem. They acknowledge that the device was eventually shipped by the Boerne store to Verizon, but the trade-in cannot be acknowledged because the delay by the Boerne shop (coupled with Verizon's HORRIBLE systems/infrastructure that is either intentionally or negligence deficient for solving the simplest issues such as pairing up their own documentation of receipt of trade-in with getting that information into my account -- they blame the Boerne store for it's 2-3 week delay, which sent it all into the black hole...both Verizon corporate AND the Boerne store are equally to blame for sure). The Boerne shop was dismissive of my frustration, refused to credit me their fee despite causing me all this hassle and wasted time and energy. I'm still not sure whether the billing issue -- we're talking $800 is at stake here, as I continue to be billed monthly for the phone without that rebate kicking in -- has been resolved despite 2 hours today that I wasted with yet another Verizon agent on this matter. DO NOT USE THIS VERIZON STORE. Incompetent and unwilling to apologize for their failures, let alone try to assist in helping to resolve them or to offer a refund of their windfall of fees charged for their horrible service. read more

I have been to this Verizon location a few times now, and my experience has always been excellent. I wanted to leave a review for David Baumgart to thank him for the help the other day with my new iPhone. I ran into some issues activating my replacement phone and David did not hesitate to take time out of his work day to make sure I got everything sorted out. He was knowledgeable, professional, and effective, which helped ease my frustrations. I recommend visiting this location and asking for David for quality assistance. read more

We were sold 2 phones through a buy one get one free promotion; however, we did end up having to purchase both phones. Corporate office said the mistake was the store's fault and should be taken up with the store since they are an authorized dealer and not corporate owned. The general manager of the store indicated the seller of the phones was actually out of an Austin store and was just "helping out" that day so the store is not at fault. Live and learn. Taking the time to drive to a corporate owned store may be your best bet for an honest dealer, especially if you are a senior citizen. read more

Walked in to the store just wanting to ask some questions and walked out with two new phones! Mark was so great! He was so helpful, knew the answers to my questions, and was just overall super friendly! I usually hate going into the Verizon store but this was the second experience we have had with this store and each time we have come out of there quickly and satisfied! read more

Decided to upgrade my LG V20 and get an iPhone 11. Nicky Mccracken was my sales rep and he was fantastic. The experience was easy and I ended up with a brand new phone and only paying about $16 more a month on my bill. I appreciate the professionalism and quality of service. read more

Jeff Makant is awesome! We had a somewhat complicated phone ordeal -switching my fiancé over to Verizon, getting him a new phone, getting me an upgraded phone and getting me off of my parent's family plan and starting a family plan with my fiancé. Jeff handled it with ease and listened to all of our requests & desires along the way & answered all questions we had! We were there for a very long time because of phone backups, etc. and Jeff made the experience as pleasant as can be! Highly recommend him! read more

Visited store on Friday around 10am. Mark was very helpful. Store got really busy after we arrived. He was a great multi-tasker-answering phones, questions of other associates and training all at same time as trying to help people who came in. Amazing he even went outside to bring a client back in who left because of the line. It took a little longer for us but we weren't in a hurry and know we would have appreciated the same courtesy if we were in line. read more

A really poor excuse for a Verizon store, I had no idea there was such a difference between a corporate store and a "authorized retailer ". It's hard to blame the poor service on the staff, when management or ownership has failed to properly educate their team. If you have a business account be sure to visit a corporate store near year. The staff at this store can't really be of any help. read more

I often wonder how these places stay in business. I have Verizon. It doesn't work at my house. I go here to get suggestions how I can get service at my house. They tell me I need a "booster." OK, how do I get that? They are quick to say they can fix me right up. My hopes are rising rapidly. I'm finally going to get phone service at my house. He comes out with a box and scans several barcodes all over the box. He then asks for my phone number to locate my account..."Oh, I'm sorry." He says to me. "You account isn't eligible for a booster." I'm thinking WTF but I calmly ask for an explanation. He then proceeds to tell me that I've been a customer of theirs for too long. I signed up before boosters were a thing so now I can't get one. He then proceeds to tell me that I have to sign up for a brand new plan and pay an increased monthly amount which would double my already insanely high cost of phone service. Which, I will add again, Doesn't work at my house. So, in review, my phone doesn't work, they can fix it with a booster, they choose not to provide me with either acceptable phone service or this booster until I double my payments to them. I am currently comparing phone providers to hopefully find a company willing to actually provide me with service at my house. You have been warned, read more

Hello, yes- this store is a hit or miss. I experienced quite an afternoon in this store today. I needed to get a new phone and I started talking to this man who was going to help me and then he said something was wrong with his computer and then got up and started taking inventory of the ENTIRE store. I waited over and hour and then left without getting a new phone. read more

Went to the store on Bandera Road near Poss and had great service. The rep, Justin Flynn, overcame any obstacles I had and even got me a great monthly payment price. I even came away with a BOGO deal and a new tablet, for free! He's a young gentleman but that made it even better because these kids nowadays are so savvy with all these new devices and he proved to be very knowledgeable about all things Verizon! I definitely recommend this store and this representative to everyone needing new devices! read more

Best Verizon I've been to yet, the staff and manager we're very patient and professional. I was able to get help on my bill and also a small tutorial on how to use my new iPhone. I was really surprised to see multiple employees helping out and they were all easy to talk to. If you're in the area or live in Boerne, be sure to pay these folks a visit, they will go above and beyond for their customers. read more

Sorry Cecilia...we went to the Apple Store at LaCantera and bought 2 iPhones (6) the next day...lots of help and less than a 5 minute wait...Verizon Wireless Boerne in my rear view window...you need to train sales people to be sales people... read more

I needed an Otterbox for an iphone7. I shopped for one at HEB and then Walmart and they didn't have one. I went to this Verizon store and I went inside with my service dog. I went straight to the shelf where the otterbox cases were and selected the correct case. I got my credit card out and walked towards the cash register and a blonde haired male salesman. A female employeee said, "Your dog sure is pretty." I replied, "Thank you. He's real smart too." The male then began to rapid fire questions at me. "What kind of dog is that? A companion dog? What does he do?" I explained my service dog is a service dog. He said, "So he keeps you company?He's your companion?" I replied, "No. He's a Service dog." The employee pressed, "Ya. But what does he do? I explain that he is a PTSD service dog and helps me with a variety of things such as blocking. He then asked me what else he does. I explained he does a lot of things but that the expanded specifics of his service were none of his business. He continued to ask me questions that were none of his business and violations of federal law. I told him he could forget the sale and I would just buy what I needed from amazon. He didn't care. I was pissed and embarrassed in front of my son who was with me. Verizon, you need to educate your staff on ADA laws and Service Dogs. You need to teach your employees to not hassle disabled Veterans. read more

The rep at Verizon in Boerne is the WORSE CELL PHONE REP I have ever interacted in my life and the rep was not even helping me. Larry Lock showed his upmost character today of how to be a Unprofessional! I'm a former employee on the phone with verizon customer care and looking at a store iPad trying to figure out my acct. Larry Lock currently with 2 customers in front of him and also 3 customer waiting or being helped, yells across the store to me saying I can not be on the iPad and that it's properierty info. I was shocked cause I am a customer of Verizon and I have every right to look at my acct on the company iPad. I responded back to Larry saying I have every right to look at my acct. Larry Lock continues to talk dirty & down toward me in front of his customers as well as other customers in the store. Larry Lock continues to threaten me to leave the store or he will call the police for what reasons I said? I did not do anything wrong and that I definitely felt Larry Lock is Discriminating against me for I do not know why. I hope who ever reads this Yelp review Knows that Larry Lock is a terrible terrible rep and so unprofessional. Larry you had to customers in front of you. You had no business yelling at me & absolutely no right in threatening to call the police on a customer that has 10 lines and spends $550 a month to help support your job. I hope this gets esclated to the highest power to make sure this unprofessional act does not ever happen again. Throughly Disgusted!!! read more