I dropped my computer off on a Monday, they told me it would be returned or I would receive a phone call by Wednesday if they needed to do additional repairs to it. Wednesday came and went without phone call, the following Monday I went into the office and ask them if my computer was fixed and ready to go. I was then notified that they did not fix the problem and they failed to call me to get authorization to fix the problem which I had already given them permission to do when I drop the computer off. I was then given an excuse that a large business order came in and sidetracked them from giving me a phone call. I understand that a large business order is going to produce more income than my one measly computer, however, I am the primary person who runs a small business and I need my computer to conduct business. Being without it a full week set me back because there's only so many things I can do from my smart phone. A 10 second phone call to let me know my computer was ready to be picked up because they couldn't or didn't want to fix it would've saved me time and money. I could've taken it to Best Buy and had it ready and fixed before the next Monday. When I picked it up they said they would order the part my computer needed and give me a call by Wednesday, Wednesday has again come and went and I've still not received a phone call from this company! This is really a bunch of kids trying to provide a professional service and knowing nothing about how to run a business! I highly recommend driving into town to drop your computer off at a reputable store. read more