I called today to get a price on a Sig P365 and a guy by the name of David answered the phone. I told this individual that the price of 519 was the highest price out of the last six gun shops I've called to inquire about this handgun. David was extremely rude to me on the phone saying that if I didn't like the price I can go shop somewhere else. I'll tell you one thing I don't put up with that type of Bullshit and Gunmaster will never see my business and I would tell anybody that's in the market for a firearm or gun smithing to avoid this business altogether. There are better gun shops around the area that will take care of you in a way that makes you feel like a valued customer. Screw you David and gun masters I will definitely tell a lot of people about your awful customer service! I would've given zero stars but that's not an option but it's highly deserved! read more

THIS IS the gun store for those who love the shooting sports..nice people...good product selections and the best conversations about our favorite subject...if they don't have it-and they usually do-they can get it for you...!! read more

First time in the Gunmaster shop for me today. The service was great and counter help very knowledgeable. Great bunch of guys that know what they are doing and I will highly recommend them to anyone looking for a great shop and great group of people. read more

I've been in there several times over the years, they carry some of the powders I like to use. I've yet to encounter an employee that I would describe as "friendly", civil would be the top end of the scale, and more than once they've been just plain smart asses. I don't go in a gun shop looking for warm fuzzy's, but there are too many other places that at least act like they want your business, why go where you're treated poorly? It's a shame, could be a really nice place. read more

Ok, I know there are some negative reviews here, but I want to say that the service I have received at Gunmaster has been top notch. The place is a little dark and the people behind the counter are usually over their heads with business and questions so it can be hard to get the attention of a sales person sometimes. Having said this, I think that the service and information from the sales staff is excellent. They are all very well informed and if they do not know something, they pass the question off to a staff member that may have more experience with the subject. As for the gunsmiths -- I have never received anything short of quality work. This is great since this place is close to my house and there are no other gunsmiths to my knowledge in the area. Not bad for a small shop operating in a big market. -Kevin read more

Yesterday I stopped in with my son. Three people behind the counter talking with each other and completely ignored us when we walked in. They were too busy gripping about Dianne Feinstein. There were 2 Sigs under the glass I wanted to see not once did they ask if they could show me anything. Rude and unprofessional. With the lack of hep these guys demonstrated they would be perfect workers for healthcare dot gov.After 5-7 minutes we left. Btw- their ammo was over priced too. read more

I want to support my local gun shop but Gunmasters makes that a little hard. They have a gunsmith and thats excellent, but they take advantage on the ammo and firearm shortage. They totally GOUGE you! They price their ammo for twice what it cost before the shortage and they carry an attitude with that. They dont act like the local gun shop, instead the act like the big retailer who could careless. read more

Stopped by around lunch today and there were a few people there ahead of me but the first employee that freed up from another customer asked if I needed any help and quickly assisted me. They did the work on my rifle within a few minutes and I was out the door for a very reasonable price. I didn't have a chance to browse the ammunition selection but the one box of 270 I looked at was within a few dollars of standard retail pricing. I will be back if I need any gunsmith type work done on any of my weapons. read more

They have almost anything for reloading and ok stock of guns ....good place if you know what you want ...just dont ask a question ...heard two guys get put down and stupid me i had to ask a question and got the same treatment... read more

Well informed employees and pretty much everything you need to make your own ammo.

Well stocked gun inventory; used and new. Along with a lot of reloading gadgets. Most helpful and informed staff. And best of all I was able to get pistol reloading powder during 2014 nationwide shortage. They have a notify system; just tell the staff what you are looking and they give you a call when it becomes available. Gunsmith services at low or no cost if you buy the items at shop. read more

Had a firearm transferred in, an employee called me as soon as my firearm arrived. When I arrived to transfer I was greeted with a curious staff fun to work with and made the transfer very pleasurable! I would Highly recommend any transfers be done with GunMaster. Also browsed the store and seem to have fair prices for the area. read more

Nice place. It definitely has the feel of an old time gun store. The ammo selection is very good, and the firearm selects is as well. They take guns in on consignment, which gets older, no longer made, and oddball firearms in the store, which is usually what I am interested in. The staff has always been very helpful and attentive when I asked to see a firearm and have never been pushy to try and sell me anything. read more

Have bought and traded handguns at other shops but Gunmaster Plano is a great place to take your business. Highly knowledgeable and courteous staff, focused personal service, excellent prices, one day delivery on special order semiautomatic, as good as it gets! Couldn't ask for more. read more

This store has an excellent selection of guns, ammo and accessories. The staff knows guns and like to talk guns too. The gunsmiths are good at what they do and will answer all your questions. Sometimes they get really busy, but it's worth waiting in line. read more

I understand gunsmithing is a skilled trade, I also understand that all projects don't go exactly as planned.... so I am pretty darn patient when it comes to delays and longer then estimated turn-around..... but Gunmasters went well beyond what any reasonable person could tolerate. On 7/2 I brought my Taurus PT 1911 in and to see about getting night sights installed. The Gunsmith looked at it and said "oh ya i have done a few of these, because of the design I would suggest getting a big dot front sight and then i will have to cut out the rear sight into a large U configuration." He showed me an example of the set up and I actually liked it even though it wasn't exactly what I was expecting. He said "I have to order the sights, being right before the 4th they may be delayed but I would guess 2 1/2 to 3 weeks." I specifically asked if he meant from when he got the sights in, and he said no total turn around. I didn't hear anything at all from them so finally on 7/31 I called to get an update. The gunsmith got on the phone with me and said I just got the sights in two days ago, I am a little back logged but i will get on it in the next day or two. I reminded him of the fact he said 2.5-3 weeks and it was now 4 weeks and 3 days and he said "Nothing I can do I just got the sights." No rhyme or reason why.... and didn't apologize for the delay. I said ok I expect to hear from you in a few days. As of today I still had heard nothing! I went into the store in person. The counter guy went and got the pistol and said I just need to ask the gunsmith about something. I knew darn well it wasn't done at that point and proceeded to get hotter and hotter as i stood there for 10 mins waiting for the Gunsmith to come out from the back. He FINALLY comes out and opens the case, I see the front sight is off. He says 'Oh ya I have been meaning to call you" he then walks behind the front counter and grabs a big dot front sight off a peg hook that had 3 or 4 others in packages in there and says 'These don't line up right and it is too far to adjust the rear sight so i need your permission to cut on the dove tail." I fully admit I was about to loose my cool so I didn't think to ask.... BUT I am 95% sure this was what we had discussed the day we dropped it off that he was going to have to cut the rear sight into a big U shape.... so why exactly he needed permission OR didn't foresee this after having "done a few of these" is beyond me! I reminded him that he had told me when I dropped it off it was going to be 2/12-3 weeks and now we are at 6, his response, "Ya I am on about a 6 week back log." So obviously my next question was to ask why he didn't mention that when I spoke to him two weeks prior... his response... blank stare. My next question was that if he had been "meaning to call me" what had he been waiting for over the two weeks since he told me "I'll get on it in the next day or two"? His response.... blank stare followed by 'I cant control every detail going on, do you want me to finish this or not?' At that point I gave him his response back (blank stare) as I took a few deep breaths to keep from loosing my cool and finally told him to put the original front sight back on right now and give me back my pistol. 10 mins later he hands me the pistol back, tells me to sign the book and never apologized or said anything else. Oh and to add insult to injury I had also asked for it to be stripped and cleaned and THAT hadn't even been done. So in the end it took him 6 weeks and 4 days to remove a front sight and put it back on. Why business think that it is a better solution to keep their customers in the dark then to be up front is beyond me.... then to not even take ownership for their horrible service??? You know how this whole thing (aggravated first time customer who will now never step foot in the store again, and bad review blasted anywhere I can put it) could have been avoided??? Heck... i will tell you three ways it could have been avoided. 1) Know your business and give a realistic estimate from the get go.... I DO NOT believe that suddenly he is back logged 6 weeks, I am positive he was the day I dropped it off.... if he had said that day I can do this but I am swamped and it could take me 8-10 weeks before it is done... I may have not left it but I would have shopped there in the future and certainly wouldn't have gotten upset. 2) When he spoke to me 2 weeks ago told me it was going to take longer then he thought it was going to right then (again SURELY must have been back logged by then '6 week back log' doesn't happen over night) or the second he realized he supposedly needed my permission for more work, pick up the phone and call then. OR barring all that 3) Took ownership today, apologized, and said, look things have gone crazy, I am sorry. Maybe offered to throw in the cleaning for free. DO NOT DO BUSINESS HERE EVER! read more

My experience was AWFUL! I brought my rifle in to replace the forearm. At the time, I was told it would take 1-2 days. After 4 days I called and was treated very rudely; I asked if my rifle was ready and I was told that, " they didn't know when it would be ready, that they only had 1 gunsmith, etc". Eventually, I was told my rifle would be ready by the end of day. The next day I went into the store, was ignored for 10 minutes and then told no work had been done on my rifle. When I asked when it would be done, the answer was, "Cant' say". I asked why they told me on the phone the work was done, the sale person looked at me with a blank stare. I ended up taking the rifle with me when I left. No apology for my inconvenience. Again, I would avoid this store; sales people are extremely rude and treat you like they are doing you a favor. I recommend going down the street to Bullet Trap. Higher quality of sales people, more products and much, much better pricing. read more

I received an email from SIG stating that if you purchased one of three or four different model 1911's, they'd throw in a 1911 in .22 for free! Awesome! Called Cabellas and they stated they had the 1911 (.45) in stock but SIG had their head up their butt, didn't know what they were doing with the program and Cabellas wasn't going to go out of their way to do anything for me. I called Gunmaster and they told me basically the same thing about SIG and the program but they'd look into for me and see what they could do. I asked if they wanted me to come up there and pay in advance and they said it wouldn't be necessary. A phone call from Gunmaster a couple of days later saying that they talked to SIG and SIG couldn't figure out what they were doing and that it didn't look like it would happen. About two weeks later, I got a call from Gunmaster saying "Your Sig's are in, come on up". What a pleasant surprise!!! Gunmaster went out of their way to get me the deal from SIG. AWESOME Customer service!!! Nice small shop. Friendly folks. read more

I went there for the first time last night,12/20/18, to have some Meprolight night sights, that I had purchased from somewhere else, installed on my S.A. XDm .45 that was not purchased from them, either. The young man behind the counter & the young gunsmith were very friendly and helpful. The young gunsmith installed my sights in about 15 minutes while I waited. I had called 4 other places, whom I'll not name, who all said it would take them either one week or possibly two weeks before I'd get my gun back from them, just to remove my old sights and install the new ones. When I called Gunmaster they said bring it in now and I'll do it and you can leave with it. This was at 5:00pm, too. The price he quoted me over the phone was half the price of what the other 4 places quoted. So today I took my S.A. XDs .45 in for the same work, except I bought the TruGlo night sights & bought them from Gunmaster. They were cheaper than I could find them on the web. The young gunsmith immediately installed them while I waited and it only took him about 10 minutes this time and he gave me an even better price on labor bc he did it quicker than the XDm. I'm glad to say I found this place. read more

I like Gunmaster fine...I wonder if the guy from Collyville was wearing an Obama button. They've always treated me well and gone out of their way to be helpful. read more

I am tired of seeing negative reviews of this store.. I am writing this just after having made another of several firearm purchaes here; and each one seems to be getting better than the last. In this case, I was undecided between a new Taurus 66 revolver and a used Ruger GP100. I examined the new Taurus and found severe galling /scraping of the cylinder face made by closing th cylinder against the forcing cone. However this seemed to be a cosmetic problem; and their in store gunsmith was kind enough to discuss this with me for a good length of his valuable time; and recommended I should follow my own judgement in deciding what to buy. The owner himself(Richard) also even suggested I go down the road to a competitor and examine another Taurus there to see if the problem was endemic to Taurus; which I did. I sas another Taurus there/a different model which seemed to have to same cylinder closing problem, and I rushed back to purchase the Ruger which was in excellent condition for a used model- even though it was a 6 shot cylinder versus a 7 shot TAurus cylinder, which is what I wanted the Taurus for(besides being new).. I was so grateful that the owner and his gunsmith did not try to push me into the Taurus sale; since they could have made a much larger profit from the sale of a new gun versus a used one on consignment. This proves again how gracious and considerate these people are- they were only interested in my being happy and satisfied no matter what their gain would be. I most heartily recommend this store to any prospective buyer of firearms and accessories without any reservations. They are the best! Bob G./ in Texas read more

I've been coming here for a year - while I'm not an everyday "regular", I have purchased one pistol so far and a bunch of parts, reloading stuff, etc over time. They have a good assortment of AR and 1911 parts, a ton of magazines and holsters and a good handgun selection too. I like these guys a lot - they're knowledgeable and not BS artists like many stores and I will drive a little further to buy from them. read more

Walked in with a G27 with stock sights and ten minutes later walked out with a G27 with a perfectly installed set Truglo sights. Great service with a smile. read more