Whew! I'm struggling because I always love the pizza at Grimaldi's! The hot honey pepperoni is something I'll crave and have to have it within hours. But man ... something's gotta change. They don't take reservations, and almost every time I order pickup here, something goes wrong. This last time I had to wait an additional 30 minutes (this is on top of the initial 20 minutes) because they made my pizza wrong. Another drag, they don't text you when your order is ready. It could all be so simple as a text or status bar, especially when you're out running errands at the shops. It's tough to time it correctly, especially for busy moms who are stalling for as long as possible while her kiddos are waiting to get back home. The pizza? Absolutely fire. Just some beef I have with the details. read more

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We like their pizza a lot more than other places. The Don and Hot honey pepperoni are the two we always go for. Their outdoor seating look out to the small park area, which is very nice and fun in Fall and Spring seasons. Don't come from 3pm-4pm because they stop makings pizza during that time to clean the oven. read more

Grimaldi's Pizzeria - Pizza Near Me - Allen, Texas

Stopped in for a late lunch Saturday afternoon. Ordered 18" Don. Pizza crust was black and ashy. Asked waitress if the oven had been cleaned and said yes. We ate but would have been better tasting without the ashy crust and black fingers. Ceasar salad was good. Pizzaiolo or floor manager should QA before serving. read more

Grimaldi's Pizzeria - Black carbon/ash on crust. - Pizza Near Me - Allen, Texas

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Decided to have a quick late lunch date with my mom. She wanted pizza and really likes Grimaldi's. I was leaving work for the day so this sounded perfect. Lunch Specials are GREAT! So I was happy with her choice. Tuesday half off Sangrias ALL DAY are even better! They have four sangrias on the menu. Peach Sangria and Berry Sangria were my choices. The berry was my favorite of the two. I loved the fresh strawberries in it. It was so good and I enjoyed it. The peach was good, but not as good as the berry. It has tiny bits of peaches in it. I'm getting to the point I feel RED Sangria is better than WHITE Sangria. I do love you can get 2 Sangrias for the price of 1 only on Tuesday's. The thin big slice for lunch was delicious. It comes with cheese and I added pepperoni. I rarely get dessert, but today I ordered the Oreo Cheesecake. It's a BIG slice and definitely can be shared. So me and my mom indulged. It's good, but not great. Fun to try once. Service was a little slower than usual. Waitress was pleasant and polite. Ambiance it's a pizza vibe! Smells like pizza! I was satisfied and left full. I will be back soon. This visit just felt average overall. read more

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I rate 3 out of 5 stars for tonight. We were seated quickly for our group of 3. The table cover had previous stains and pieces of food that didn't belong to us as we were just sitting down. The salad was great minus wanting more croutons. However, we couldn't get our waiter to look up and see that we were trying to get his attention to ask for a few more croutons. When he finally came over to our table to refill our drinks we had already finished the salad. The pizza had a great flavor even with some parts of the crust burnt as you can see in the picture. My daughters and I will return in hopes for a clean table , more attentive waiter. read more

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Came here to celebrate my boyfriend's mom's birthday -- she loves Grimaldi's and always makes it a point to visit a location when she's in town from abroad. I hadn't been to Grimaldi's in years due to a bad past experience, but this location totally redeemed it for me! We ordered the small antipasto, a 12" Quattro Formaggi, a large The Don, and a slice of tiramisu. I also had the Peach Keen mocktail -- so refreshing and flavorful. The pizzas were fantastic -- perfectly cooked with crispy crusts and served piping hot (which I love). The cheese was gooey, the meats were juicy, and everything was super flavorful. The antipasto was also a hit -- I wish I had taken a photo before we devoured it! Only minor thing: they don't do anything for birthdays unless you're part of the rewards program, which didn't really help us since she lives overseas. But no biggie -- we brought our own candle and made it festive ourselves. Overall, great experience -- this location left a much better impression than my last visit years ago. Would definitely return! read more

Grimaldi's Pizzeria - The don - Pizza Near Me - Allen, Texas

The food was very good, service was fine, we did have to wait a bit for the check but overall I would come back. We got the 18" the don pizza, it was excellent, and also got a large Cesar salad. We really could had gotten the small Cesar & still had plenty of food for 2 people. I do feel that the menu is kind of small, more options would be nice. read more

Grimaldi's Pizzeria - Large Cesar salad - Pizza Near Me - Allen, Texas

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Wine list, amazing! Salads, amazing! Pizza, amazing! I love going for a quick bite that includes their margarita pizza and red wine. Cheers! Service is good. I enjoy a good patio and they have a great one, but I do wish they had more fans/heating when the weather is hot or cold. It has a great view but the curtains are always down on one side so you're not able to fully enjoy it. Chairs/tables could also be cleaned up more too. read more

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I don't think Grimaldi's is run very well at Watters Creek - I did not have a great experience grabbing a pizza to-go, and I think their employees could be better trained to handle orders. Firstly, I think a restaurant joining the inKind network is a great thing, but only if restaurant staff are aware of it. This is the second time someone at Grimaldi's had 0 awareness of inKind when I asked to pay that way. The hostess at the front had to ask 3 other people if I could pay through the app, and once I ordered, she prompted me to pay with my cc and get a refund through the app (which is not how it works), and got annoyed when I said that is not how the app operates. I understand it was busy in the front of the restaurant (which is cramped as is), but her frustration should be directed towards her manager for not training her on one of the restaurant offerings. Secondly, once we placed our pizza order and they requested our phone number, we left and expected to receive a text when our pizza was ready as no time estimate had been given. We came back after 25 mins to check in, and the pizza was ready and in the warmer. I would love to know how customers are supposed to know their food is ready with no communication from the restaurant. This was really disappointing because we were in a rush. And lastly, the food. These pizzas are not cheap. Charging $4 for each vegetable topping is crazy. I would expect at least high quality pizza, and not one completely burnt on the bottom (photos included). I didn't feel I needed to check the bottom of the pizza in the restaurant to make sure it wasn't burnt, but apparently I should have done so. The restaurant is better for dining and pretty clean, but the chairs are scratched up and uncomfortable at some tables. It's a cramped restaurant to do anything but sit down for a full meal. I don't think I would return because paying $32 for a burnt medium pizza with 2 veggie toppings is not acceptable or reasonable. read more

Grimaldi's Pizzeria - White garlic with artichoke and mushroom - Pizza Near Me - Allen, Texas

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Good food but terrible service and poor management. This used to be my go to place for take out but they made no effort to rectify a problem with the order and don't value customer loyalty so I won't be back. read more

I am a regular who typically picks up orders 1-2 times per month. I ordered delivery for the first time after seeing a free-delivery promotion on the website. The checkout process and promotion did not clearly indicate that delivery would be fulfilled by DoorDash. The order arrived missing the chicken add-on for the Caesar salad ($5), of which the DoorDash driver directed me to contact the restaurant about. Okay, fair enough. When I called the restaurant however, the associate callously responded "well I don't know what I can do about that", and after speaking with a manager, stated that a refund could not be issued for the chicken because DoorDash had handled the delivery. After getting nowhere on the phone, I had to drive to the restaurant myself with the untouched order to demand a full refund. The manager initially believed the order had come through Uber Eats for reasons unknown to me; after I clarified it had been placed directly on Grimaldi's website, he finally agreed to refund the order. No apology was offered, and no further steps were taken to address the massive inconvenience of having to return the incomplete order to the store in person. While missing items can occasionally occur with any delivery, the handling of this error and the refund process was indefensible and I'm not sure I can stomach going back to this location again. read more

I love Grimaldi's! When there was an issue with my payment they gladly accommodated my group and I -- plus, they curate an atmosphere that feels like home. Brian was a lovely host for us and just waiting for my food was made a memorable experience with his service. Thanks Brian, and thank you Grimaldi's! read more

Grimaldi's Pizzeria - Brian, the best host ever! - Pizza Near Me - Allen, Texas

My waiter was really good and attentive. The food was good, definitely fresh ingredients. I think the staff forgot that they have an open kitchen concept. The loud talking, cussing and inappropriate comments were so bad I had to ask to be moved. read more

Grimaldi's Pizzeria - Small house salad. We added salami and mozzarella. The additions cost $3 extra each.. definitely not worth it - Pizza Near Me - Allen, Texas

Grimaldi's is a favorite in our family. They have a wonderful birthday program and a good points program. The pizza is really good. Usually. We always get extra sauce because we like our pizza with some sauciness since we feel the pizza is always a little dry with their regular sauce. And extra sauce is a real menu item you pay extra for. The past couple visits have not been spot on as each time we had a pizza without extra sauce when it was ordered with extra sauce and confirmed when they read back the order. This last time they offered to remake the pizza but the passive aggressive remake was drowning in the "extra sauce" we ordered. We didn't say anything to staff about it because we did not want to wait for another pizza remake but also they delivered the pizza looking like pizza soup and did not seem phased by how wrong that appeared. We will still visit but if this happens again it may be our last time except for birthday month pizza because the pizza is a premium price and service like this is not acceptable. On beautiful days we do enjoy sitting at the outside bar or on the patio. read more

Another Great Pizza Spot in Allen Grimaldi's in Allen is another reliable choice for great pizza. The pies are consistently well made, with a good crust, quality toppings, and solid flavor every time we've been. Service is efficient, and the atmosphere works well for a casual meal. It's an easy place to go when you want good pizza without overthinking it. If you're in the mood for dependable, well-executed pizza, Grimaldi's delivers. read more

I don't know what's wrong with this restaurant staff, they're over staffed but still you have to wait a long time for even a small order, it seems they only care about those customers who dine in , you can feel the discrimination, terrible management , definitely not coming back ... read more

Worst dining experience I've ever had at Grimaldi's Waters Creek in Allen. My family and I were seated at 7:35 PM and immediately ordered our drinks and food. By 8:10 PM, a family of five arrived and was seated a few tables away. At 8:26 PM, they received their pizza while we were still waiting. When I asked our server about our order, he explained that there had been an issue with our pizza while it was baking and that a replacement was being made. He assured us it would be out shortly. Twenty minutes later, we still had no food. I asked another server for an update and was again told "five more minutes." I explained that we had already been told that over 20 minutes earlier and asked for an honest estimate because my 5-year-old child was hungry, restless, and tired of waiting. At that point, I overheard a black female employee with dreadlocks working the pizza station loudly say, "If he wants, he can come back here and make it himself." Hearing an employee make a comment like that about a customer was shocking and completely unprofessional. I am including this description only to help identify the employee so the matter can be properly addressed by management. After waiting more than an hour for food that never arrived, we paid for our drinks and left. Delays happen. Mistakes happen. What shouldn't happen is poor communication, a lack of accountability, and employees openly mocking customers who are simply asking for an update after an hour-long wait. To make matters worse, we appeared to be the only non-white customers in the restaurant and were also the only table waiting over an hour without receiving food. I hope that was simply a coincidence, but combined with everything else, it left a very bad impression. Management needs to address both the service issues and the employee behavior. Unfortunately, this experience ensured that we will not be returning. read more

I love the pizza here. The ambience and service has always been really great here. My favorite is Cabernet Wine with my pizza!

Josh was amazing. Best service we have had anywhere in a long time. I will NEVER FORGET his kindness. Great experience!!!

Good not amazing, doesn't pass the fold test unfortunately the tip tends top flop but it's kinda typical with ny styled pizzas they either can withstand the weight or fold. I thought the sauce and crust were fantastic. Server was helpful and not overbearing. the ambiance is like an old New York restaurant, we love their playlist! read more

The food is fabulous! We ordered for pick up was ready right when we got there! Definitely will be back!

Been coming here for years, ordering a house salad and pizza with garlic and anchovies. When we ordered this time we were informed they don't offer anchovies anymore. No self respecting pizzeria doesn't have anchovies as one of the topping, it's sacrilegious! read more

Great pizza, regular favorite of ours. Always clean and prepared. Service is quality and organized.

If you aren't dipping the crust in hot honey, are you even a pizza connoisseur, bro? Ambiance is always on point, service was exceptional. Bathrooms are cute and clean! Lost a star for the dramatic price increases. Otherwise enjoy! read more

Grimaldi's Pizzeria - Oooo lala - Pizza Near Me - Allen, Texas

Brian at the front desk was a delight to interact with and swiftly managed to fix a small issue with the payment. His attitude was amazing and i'll be sure to come back soon to support this wonderful establishment. read more

Great atmosphere and really good food! Caroline at the bar was fantastic -- very friendly, attentive, and gave us great advice on both drinks and food to order. She made the experience even better. Service was excellent all around, and we'll definitely be back! read more

The pizza at Grimaldi's was great, as usual. Unfortunately, things changed when we got the bill. We wanted to try sampling a few different specialty pizzas so we ordered two large pizzas and were told that we could split each pizza half and half. What we were not told, however, is how much more going half and half on a pie would cost us. If you guessed $100 for two large pizzas, you would lose according to price is right rules... but just barely. In this case I was the only one who lost. Yes, my bill for two large pizzas and an iced tea rang in at $93. When we spoke to the manager she agreed that 'the price was high' but was rather indifferent claiming that 'this is how it's done at the other locations' and she was unable to make any adjustments because that was 'above her level' I only wish I would've known what I was getting into from the beginning. I would've just bought four large pizzas instead or perhaps a Little Caesars franchise. Please, if you choose to eat at this location, speak to a financial advisor before hand and absolutely get everything in writing before finalizing your order. I will not be coming back. I need to keep something for retirement. read more

The food was just ok. Asked for bacon as one of a few items on pizza, found two miniscule pieces. Apples in salad were cut in way-to-big pieces. Service was horrible. We had to ask for refills, ask for boxes. Several times the servers walked by our table, never stopping to check on us. There were 2 servers, one training the other. The new one won't learn much. On a positive note, the bruschetta trio was very good. read more

I was so excited to take my friend to Grimaldis Pizza for their lunch special. Unfortunately we waited 10 minutes before our waitress acknowledged us and they were not busy. Food 8 out of 10. It was delicious but slices of pizza were much smaller than before. Service 2 out of 10. Waitress for got our salads. Brought our slices of pizza first. I had to say something about our salads and she only brought mine. The I asked about my friends... Ambiance 3 out of 10. It was slow, not a busy day. Tables were dirty. I witnessed table clothes being turned over onto tables with food still on them. read more

Paid $31 for a burned pizza. Totally disappointing -- not worth the money. was really disappointed with my recent visit to Grimaldi's. I paid $31 for a pizza that was burned to the point where all I could taste was char, not the flavor you'd expect from a place with such a reputation. For the price, I expected care in preparation and quality ingredients, but the experience fell flat. Burned food and no acknowledgment from the staff made it even worse. Definitely not worth the money, and I won't be returning. read more

Grimaldi's Pizzeria - Burned Don Pizza - Pizza Near Me - Allen, Texas

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As much as we love Grimaldi's, we are so disappointed with their service and pizza for the past few years. Today definitely solidified my disappointment, I ordered a pizza "ready for pick up at 6:34" order was ready an hour later. I was told the oven wasn't "as hot" as it usually is, however I saw several pizzas being served to several patrons. Their current manager was nice and refunded my pizza, however I had to ask for an update 3 times. read more

Grimaldi's Pizzeria - The amount of sausage on my pizza is extremely disappointing. - Pizza Near Me - Allen, Texas

Great pizza and wonderful salads. It was sometimes difficult to get our waiter's attention, but the food made up for it. The patio is a great place to sit and enjoy your meal. read more

First time coming here. Had a traditional pizza with half pepperoni and half sausage. The pizza was very thin, which is ok. The sausage seemed like breakfast sausage, not good. The pepperoni looked worse than what you get at mod's. The house salad is ok, but when you order chicken you expect to get chicken with it. Also if you put whole olives in it, make sure they're unseeded. Almost broke a tooth. read more

Grimaldi's Pizzeria - House salad. Does not look good. - Pizza Near Me - Allen, Texas

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I won't recommend this place if you like flavor or a taste of spice; the flattest non-tasteful pizza I've had basically ever not recommended. I would give it not even close to a star maybe a black hole read more

The pizza was delicious. Reminds me of Italian pizza with a sweeter fresh tasting sauce. Crust was great. The service however left a lot to be desired. Server arrived took drink and food order. Delivered drinks and much later food, and didn't return to the table after that. Went to find him so we could pay out. Enjoyed the food and restaurant was nice, luckily I wasn't in a hurry. If I was I probably would have gone down to 3 stars. read more

Grimaldi's Pizzeria - 12 inch pepperoni, bacon and sausage pizza. - Pizza Near Me - Allen, Texas

My wife, daughter and I came to this place for lunch. The manager was friendly and helpful. The food tasted fresh and tasty. Our server Marissa was helpful. And the atmosphere was very New Yorker. read more

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Great pizza!! Service at the bar was really good. Would reccomend using the Grimaldi's app. Definitely will be back!

This place is out of this world. Would recommend to bro. Crispy. Tasty. Service was Quick. I had two slices. read more

Grimaldi's Pizzeria - Pepperoni Pizza - Pizza Near Me - Allen, Texas

Sat down for 30 minutes with no one to take our order. They seem like they need some older leadership or help. Very poor customer service. Food is good. read more

Regular here and always get the same thing: white garlic pizza with ricotta, mushrooms, and Italian sausage and it is delicious! It always comes out piping hot and fresh. The ricotta is creamy and sweet, the garlic sauce is light and adds a bit of salt, and the sausages and mushrooms adds a wonderful flavor. The crust is really thin and delicious in the coal oven, and this pizza is flavorful but not heavy which I love. I think for pizza, red sauce is good but it's harder to make tomato sauce special from regular pizza you can get anywhere, so the garlic sauce really shines. Service was awesome! Lydia was my server and was super friendly and kind! Everything came fast and I never had to ask for anything. Really great! Only downside is it is a little pricey, I ordered 16" pizza for $33 total and ate half, so the other half I will finish at home. Will be coming back! read more

Grimaldi's Pizzeria - people sitting at tables - Pizza Near Me - Allen, Texas

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