Big bummer. Not so great experience during my visit today. I've always had good experiences in the Vallejo location, but this location...not so much.
This is located is inside Seafood City similar to the one in Vallejo. There is a Jollibees, Valerios Bakery, a Pho restaurant, Goldilocks, and Chow King inside as well. There is also a small Filipino food spot hidden in the corner too, but I forgot the name of it. With Jollibees in the same vicinity, I was debating on grabbing food from there or Grill City. I decided to go with Grill City since the line was short.
I was 2nd in line and the worker ignored me when it was my turn. I had to catch her attention a few times by waving in the air and snapping (lol) and after I raised my voice "Excuse me!" (in a polite manner of course), she finally acknowledged that I was there.
I ordered a combo meal. After the worker put my two dish options in a container, I noticed that she put pancit (Filipino noodles) in a bigger container. I pointed it out to the worker, told her that I didn't order pancit, then corrected the fact that I wanted rice with the combo and not the noodles. She responded rudely, "You said you wanted pancit!" I replied, "I thought it comes with rice". I'm Filipino, so of course I wanted rice with my meal. Plus I thought it automatically comes with rice. To my surprise, she rolled her eyes at me and said that they don't have any rice. I was thinking, "Umm, ok...that's a first..." Then I asked her if I can just buy the 2 dishes à la carte. She once again responded in a rude manner, "We don't do that!". Then she told me that I had to wait longer for rice. My jaw literally dropped.
I was taught to respect my elders so I politely said ok and waited patiently, despite her rude attitude. As I was waiting, I observed the customer behind me getting the same treatment. He looked irritated after he couldn't get the same worker's attention then walked away. After my food was ready, I picked up my food and walked over to the cashier. Guess what? She was mean too! I asked for a small container of vinegar. She looked at me as though I didn't deserve my sauce then turned around, grabbed the container and threw it in the plastic bag. After that, I noticed that she didn't put a plastic fork in the bag either. So I requested for that too. She gave me the stinky eye, grabbed my plastic fork and napkin set then threw it in the plastic bag. She seemed so angry with me and I'm standing there super confused.
Sadly, I left Grill City feeling very uncomfortable. After reading the other reviews, I too, fell victim to the grouchy ladies. I felt like I was scolded by my Lola (means grandmother in Tagalog) Sheesh! I should've went to Jollibees.
2 stars because I did enjoy my food eventually. read more