Just bought a Ram truck from these guys. Our salesman was Mack and he was great. Found the truck we wanted, had it ready when we got there, and made the process as easy and efficient as it could be. No pressure, no bs. You won't go wrong here. Ask for Mack, he'll treat you well. read more

I've had a long relationship with this Jeep dealership. The short of it is I can't recommend them to anyone but they are not also all bad. This dealership is stuck in the old school mindset of haggle and sales practices that have made folks dislike dealerships for years. That said I did get a good deal on my vehicle but it was like pulling teeth. In shopping for a car or asking for trade in value they will take your keys while not even looking at your car and keep them through the sales negotiation to make it harder for you to walk away while doing the 'make you wait' game back and forth game. All the classic tricks, intimidation, downright rudeness, undervalue your trade in and fight about it etc. I bought my vehicle here because they ended up giving me a lot for my trade in but even that deal took nearly 5 hours and since looking for other cars with them they've played all the same games and then when you say you're already a customer they pretend they know who you are and try to make sure you feel 'taken care of' which is nothing different than any other customer. The 'free' service option when you buy has an expiration date they don't tell you about. Basically they will do anything to sell you a car, and you may get a good deal but expect to deal with all the old dealership games and tricks and fees and hours and hours of waiting while feeling gross about the whole experience. I've worked with several sales people here (yes they are all men) and the manager and all have played the same games. I rarely give a low rating but they seem to be consistent in their sales dealings the past two years I've dealt with them and other's reviews seem to reflect similar struggles. That said service is mostly good, they may waste your time on a trip or two during your personal work days when things aren't in or ready so make sure to confirm all of the things before committing your personal time to arriving for service or repair. But the service has always been friendly and swift once there. I've liked my service experience with the inner SouthEast Jeep dealer but I know folks have had issues with them committing to times as well and their rating is just barely higher than this dealership. read more

Gresham Dodge sucks! I made an appointment to get my new truck's back up OEM MOPAR camera I installed programmed to my radio. An easy $130 charge for about ten minutes work. I came in the day of appointment with a ride to bring me home and they didn't have me on the schedule and couldn't do it for me that day! So I left and have called twice to get a reschedule. They have never returned my call! Screw them! I went to Dicks Country Dodge in Hillsboro and did it while I waited! Robin Farr was right on! I live in Vancouver and both places are not close but I'll return to Dicks! If you look at my reviews they are usually complementary and not a complaint. I like to thank people who care. I had the same problem there looking at new ecodiesel Rams too. The mechanics might be the best but I never got though the doors ever to talk to them! read more

Gresham Chrysler Dodge Jeep Ram - Auto Repair Near Me - Gresham, Oregon

The car salesman was very helpful, Tate, and I would recommend him. That's it. The day I got the car it started squealing when turning and so after calling service 3 times and messaging the sales manager twice trying to get ahold of service, I got finance guy who called me to change a couple things to go out and tell service to call me back finally. They said they will get the car in give me one for the day and get the issue fixed hopefully. The day of the appointment comes they keep the car, drive me to work instead of giving me a car like they said, and tell me they will call me when they know: Don't hear all day from them (9am-3pm) now I'm off work outside waiting, after calling 3 more times and talking to a receptionist who gives them a hand note cause I'm waiting outside, I get ahold of them and they said they heard the noise can't fix it, and actually tell me to wait till it gets WORSE then bring it back! Then they say we will have someone come get you soon. 25 min later no call no one there, I call back to give address cause they didn't ask the first time. Give address, they said someone is gone will be back soon and call me to come get me. 20 more min no word. I call back the ask and they ask for my address AGAIN to say someone is gonna be leaving soon ( I work 5 min away and now it's been 45 min of waiting ) I tell them I need a ride cause I have been waiting almost an hour now, someone in the background is yelling about me as I try to get someone to come pick me up like they said they would, so I can go get my car that they did nothing for, and drive it back still making noises. The WORST experience I have had at any auto servicing place ever, and it Total waste of time. Update: I took the car to a Mazda dealer and they were able to tell me in a few hours that it was the break housing, and got new clips and fixed it for under 100 bucks for me. Not sure how much they looked into it but seemed like a pretty quick fix to the mechanic at Mazda. read more

Gresham CDJR was fast, efficient and professional. We will be taking our van back for future service. We had a botched repair for a rear view mirror on our Ram Promaster at Ron Tonkin. Strangely not our first issue with them breaking stuff. Needless to say we looked for another option to repair the newly cracked mirror. I was able to make an appointment online, called to confirm the mirror was in stock (it was!) and have the repair in less than a week. I appreciate the quick response, customer service and price which was $100 less than the previous repair. Thank you! read more

THINK TWICE BEFORE COMING HERE!!! Holy guacamole was this first and our last experience here an absolute nightmare. We scheduled an appointment 3weeks before the appointment, talked with the technicians about the work to be done and it was made clear what materials would be needed to remove the locking lug nuts from our truck and replace those 4 with regular lug nuts, as well as perform a standard oil change. Day 1: We brought the car in on 7/5/18 an hour and a half before our scheduled appointment and communicated that to the person checking us in and double checked with the attendant the job to be done. From 10:30 to 3:30/4:00pm the only thing they were able to complete was an oil change, as one of their employees had the tool in their vehicle and were at a training seminar far away. It was not our fault that the company did not prepare from the date the appointment was made to the day of the appointment (3 week window) to have all tools necessary to perform the jobs that were promised by them. By the end of day 1 of our two day fiasco; we left our vehicle for approximately 6 hours and was give a free oil change. Day 2: We were told to bring the vehicle in at our earliest convenience. I brought the truck in by 11:45/12:00. I was told that I could have a shuttle driver take me home. I thought that this would be a turn for the better with their customer service.... unfortunately it was not. I was forgotten, I was waiting 3 hours without a shuttle driver getting me from where I was told to wait. I surprised the attendant who checked me in that I had been forgotten and that this promise was not fulfilled. He cut our bill in half of what the total would have been, but the total time spent was 10 hours at the dealership's service center. I missed a whole day worth of pay. Needless to say, I am grateful for some compensation for the difficulties, but the amount of time and lack of customer service and attention is not worth coming back. read more

I'm writing this on my boyfriend's account. I work in sales, so I'm familiar with sales tactics, and they use every one in the book. Not saying they're not personable, they're very friendly, and if any one of them was my banker, or like, plumber, I'd be happy about that. But, they did make it difficult to consult with my credit union before buying, wanting me to buy without consulting them first, which made me uncomfortable. In fact, had they not done that, we would have actually bought the car. We really loved the car, and were going to go home, go talk to our CU in the morning and then go back after asking them a couple questions. But, the sales tactics and how hard it was to leave made us feel like it would be better to buy elsewhere. I felt bad about that, but I had to go with what felt right. Brian, however, you were great. I don't even know what you were. Salesman? Official dealership cool guy? I don't even know or care. You look like Fox Moulder, and I'd like to watch XFiles with you, and play Battlefield. You know where to find my number. Was going to give two stars, but (firstly) resident cool guy was there, and they did what they could to present a financially attractive deal and I know that would be really helpful for many people. read more

Thieves, thats the best I can say. They should not be in business, terrible customer service in sales and repairs. Will never ever buy here. If you are a jeep fan , shop elsewhere read more

I believe it was Teresa that help me at the parts counter. It was nice to experience home town, old fashion, customer service. She was helpful and friendly as was the gentlemen on the phone prior to my visit. Thank you! read more

I want to thank Keith in the Service Dept. for his outstanding customer service, I would give him 10 stars. He made me fell at ease, I trusted him and he was in constant contact with me, who does that? Keith does!!..Give this Guy a raise. I have been in customer service for 40yrs so I have high standards and Keith is the best!! Thank you for taking great care of me and my JEEP!!! I will be back! read more

Tate is very knowledgeable and easy to like. I never feel pressured when talking with him.

Worst service I've ever experienced, dishonest and they take way too long to do anything. They left my Jeep out with no top on during a rainstorm then Kieth called me to let me know that they brought it in and it was dry. He then changed the day I could pick it up twice, I assume so it could dry out. Then when I picked it up, it was soaked. When I went back to confront him for lying he kept lying about it. An hour after I left my check engine light came on, I brought it back in and talked to Keith, he checked the code and said if it comes back on they would have to do more work on it but would have to charge me again even though I told him that was the reason I brought it in, in the first place. I would not recommend doing any business with them. read more

Please note: This review is for their service department, not the sales experience. I preface the review with that statement as the service department says a lot about the health of the overall organization. Anybody can sell you a vehicle, but when you need service, you don't have time for shenanigans. These guys are shenanigan-free! I checked in early, provided the key, sat down in the waiting area. I enjoyed fast, free wifi and some freshly prepared coffee. The best part: they under promised and over delivered. I expected to be there for 3-4 hours and they had me on my way in about 2. Fast, professional service. Highly recommended!! read more

they had my vehicle for 8 days, dropped it off on a Monday for an appointment the next day and they didn't start working on it till Thursday, they had to order parts and didn't get it back till the fallowing Tuesday. they have poor communication, I had to ask for updates everyday and the response was well get to it when we get to it. read more

Scheduled a appointment a week in advance. Only day they had. To look at my 19 ram 2500 for electrical throttle service light. Get to the dealership they can't find my appointment. 0 customer services . Not the 1st run in with them. The people can't even put an appointment in to the system !!!! And there saying I made a mistake. Yes I am gonna wait a week knowing I have a appointment and I don't . Then drive from Clackamas to a appointment I made up!!! read more

I purchased my 2018 Jeep from here. And I've had problems with oil consumption issues over the past year and a half which they've accommodated. Still I am on my fourth oil consumption test I need one more and then they say I may need a new engine on my first brand new car. I understand that they are not responsible for manufacture issues however this has been a giant pain in my behind to deal with. read more

I bought a truck from them a few months ago, within a week of having it, it had a terrible brake noise. I took it in and they said they would "lube it up" and I should be good. The noise never went away. I called and talked with the sales manager and he said they would call me for an appointment to address, still waiting on that phone call. In the meantime I took it to a GM dealer for other warranty work (water leaking into the cab) and they said the brakes only had a 7k warranty. The GM dealer said the front brake pads and rotors need to be replaced. The truck only had 24 thousand miles on it when I bought it. Now I need to replace the brake pads and rotors which I was was quoted $900 from GM. I do not recommend buying a vehicle from this dealership as they do not take care of you. read more

The people were nice but do not attempt to work through, explain, or correct the problem. Just throw out a generic answer... uh once the engine wears in ... 19' Ram 1500 3.92 gears 15 mpg on the highway and 11 mpg in the city was IS my issue. 10000 miles on engine read more

Best experience I have ever had purchasing a vehicle. Very friendly staff! Highly recommend! read more

Dropped the car off for service and got it returned with a big dent. When I asked to see camera footage they said nobody can pull it on a Saturday and there is nothing they can do right now. The person on the phone said she can't say sorry because that would imply responsibility. So upset with their service right now. read more

This place is a joke, the Service department especially I pretty sure they learn how to work on Vehicles from watch YouTube videos.... They say they called you and left a voicemail.... never did! When you try to call them no ones ever there... Oh and my truck is not your desk so don't use it for a a hard surface to write on... at lease not in front of the customer... And thanks for the long scratch on my tailgate.... read more

I've had bad experience with this dealership. I came in ana present a coupon for $99 for 3 oil changes. The service writer took it And stapled it on the work worker. But when I came to pay they said my coupon directly from MOPAR was wrong that I can't use it and I need to call Chrysler directly. What a joke! This place should be CLOSED!!! I called American Chrysler to complaint but I don't expect any resolution. I've been taking my Truck at Vancouver RAM or Lithia RAM. read more

I went to Gresham Dodge to fix a fog light mopar original that I installed myself, took the car there the first time a few months back to get it flashed, lights didn't work, I took it back home contacted mopar and they said the wiring diagram on the instructions were reversed! It only made sense. Took the car back to Gresham dealer to get it fixed, first thing out of my mouth was to let Jason know that all it needed done was to reverse the wires on the BCM and lights should work just fine. Waited 6.5 hours, you read it right, to be told I needed I new BCM which I found unusual but sure let's see how far this gets! $680 approximately(would've cost) Then went home, got back two days later to have the BCM installed and fog lights working, waited 7 hours and had to leave on a loaner car dirty as fuck and just nasty cuz my car wasn't ready, I was really unhappy at that point. On my way home 10 min after I left the place, Jason calls me and tells me hey you can come back your car is ready! I was like WTF? Anyway I couldn't go back due to my work schedule. Since I got there the first time I told the guys there all it needed done was the wiring being reversed, though they think they know it all I had to deal with all that time lost and bullshit. While wasting several hours at that location, I could only see how unprofessional all the salesmen are there. They all smoke and just don't have a professional attitude! One thing is for sure, I will never go back to that dealership and hope anyone needing any type of service look elsewhere. Only good thing I got from that place was the service tech David was nice and friendly. That was it! Everything else fuuuh get bout it. What a disappointment! read more

3.21.22 Unprofessional, disorganized and no communication. Had an appointment for 1040a, dropped around 1030a. Went to run errands with a friend. After 2 hours, I had to call them for status. Reception sent me to...? left my info, said service advisor would call me right back. About 5 minutes after that call I got a text saying this is Jim from Gresham dodge, if you have any questions reply to this text. I replied. No answer. After 20 minutes I texted again. 20 more minutes I called again. At 150p spoke with Jim, my service advisor. My truck had not even been pulled in yet. We talked about the text and no reply, no communication after I dropped my truck, and he said he should know something by 3. At 250p I stopped in. Truck still not even pulled in. He said maybe they could get to it in an hour. MAYBE??? So after 4 hours AFTER my set appointment, and no communication from them unless I initiated (the 4th time) I think I'm done. A complete waste of a day to have my truck sit in their parking lot. Had they told me it would take a whole day, I would have prepared for that or gone somewhere else. My time is valuable. If I need to leave it for a day for a noise, Tell me that. If you're that backed up, make appointments for later. There are several options to have made this better. They just seem not to care about other peoples time. Or communication. I do not recommend them in the least. read more

I stopped and asked oil change and looks break pad. But when I called four days after. Assistant manager told me that I need all kind of service and it will cost me almost $2500. I told him I will consider it but not now. He told me he has not done oil change yet.(?) why? I came by for oil change not to spend a lot of money to fix whatever they said. I don't want to come back here for service! Beware!! read more

What a horrible experience!!! We bought the vehicle but will NEVER return or recommend this dealership. The salesman, Rigo, was very kind & helpful, but 2 of the bosses came into the parking & raised their voices at us over financing when we tried to cancel the transaction. VERY unprofessional & quite a scene! The whole event took us 5 hours to complete. The place is like an ant farm with everyone in a rush & moving quickly. The test drive was timed so not much time to review the vehicle without leaving the dealership & finding a parking lot to go through it alone. They also were pretty unwilling to negotiate....their way or nothing, & I'm very good at negotiating. Stay away from this place....there are much better dealerships like Weston Kia or Gresham Ford. Wish they would've had this car at other dealerships. WHAT A NIGHTMARE!!! read more

Problematic sales, problematic service. During the sale, I was sold a vehicle recovery warranty after expressly telling the salesperson I did not want anything extra - no warranties - whatsoever. When I got home, I found an extra $150 for some sort of window etching. Upon returning to the dealer, I was told, "that's not really a warranty." The paper literally said 'warranty' on the top. Shame on me for signing it! I simply trusted they would honor my request of 'nothing extra'. I said this so many times, and when I returned, the attitude I was given (by finance) was, "Hey, you signed it." Today, I looked up ''Mopar Express Service" - fast, no appointments! I just wanted my first oil change. I showed up and the scheduler attempted to turn me away, and then told me it'd be 5 hours. He then told me it's only 'no appointments' if they're not busy. This is totally contrary to the website, which was of no concern to the scheduler, who, seeing I was frustrated, decided to match my frustration. Not fast, not appointment free, and not very friendly. They did eventually change my oil and refund the warranty. Of course, I had to 'see the manager'. Is this what you want out of your car buying experience? If you want a sales experience you can trust, and service you can rely on, I recommend buying your Jeep elsewhere. read more

Pretty hilarious that they decided to try and separate the service department from the actual dealership. The Service team is a joke. Once you get past the shady salesman that have their smoking area right outside the service pull up entrance you can expect a 3+ hour wait for an oil change. You can't make an appointment anymore and they only offer the "express lane". Don't bother trying to talk to management or a supervisor. They are "busy" and will never return a phone call or email. read more

I will never do business here again. I hope the owner sees this review, 0 accountability has been taken by the dealership. My wife and I just bought our first home a few months ago, so we have been very careful about our credit and keep a very watchful eye on it... Gresham Dodge lied to our faces about checking our credit more than one time after countless emphasis by us to not do so. We went to Gresham dodge on 9/13/21 and purchased a 2013 Ram 1500. I specifically told the salesperson Jim and the finance manager Mike as well as the other person working with us that we DID NOT AUTHORIZE MORE THAN ONE CREDIT INQUIRY. We suggested Chase since we have several credit cards with them. We were REASSURED we only would have one inquiry before running our info, and again when we closed the deal that we only had one inquiry at the dealership but they ran our credit 3 TIMES. I have no clue why this was done being as I have a 740 score and we had a good down payment. I'm beyond pissed and they lied to my face. I'm in the process of disputing this with Equifax and I've been calling Gresham dodge since this morning at 7:30am and have just been given the run around every time. The finance manager mike told me on the phone it wasn't him personally who ran my credit 3 times, but that he "does see the 3 checks" so who was it then? I told them not to run my info more than once, EVERY SINGLE STEP of the way throughout the whole process. So disgusted with this dealership and how people can look others right in the eyes and LIE through their teeth. I've had to spend time disputing this as well as calling and calling the dealership who will not have their GM James Harding call me back. I want these 2 inquiries dropped off of my credit profile and Equifax advised me to call the creditors while they investigate the dispute. To top it off.... When we left, after getting all our paperwork etc.. they forgot to take our money!! Had we not been the honest people we are, they wouldn't have collected the $3800 cash down payment in addition to our trade in. We were already in our new rig with keys and temp sticker and all, and we said hey wait don't you need our money?... And this is what I find out the following day is that I was lied to and treated like shit. I hope to god the truck isn't a POS 100 miles down the road. DO NOT DO BUSINESS HERE. read more

Worst excuse for customer service ever. Called regarding check engine light and I was told by service agent they would call me right back with a price and an appointment. I waited 2 weeks and no call. Called and spoke with Kevin the Service Manager and he could care less told me he did not know who I spoke with and it would be at least another week to get appointment. Go anywhere else!! read more

Caution Beware Run the other way. The Service Department Sucks. These people have no morals whatsoever. We have had nothing but problems with our 2016 Ram. Several times our Dodge would not start not even recognized the fob. After four times of having the truck into the service department within the first year of owning the truck they finally listened to me and replaced the fob and memory unit at the same time. Every time there is a recall, I call to have the repairs done and get told they will get in touch with me. They tell me that the recalls are done in the order of most critical to least critical. So in order to get my recalls done I have to be serious danger when driving my truck. I believe Gresham Dodge is the worse Dodge dealership in the area. read more

*Update* After writing my review, I was contacted by my service tech, as well as the service manager. They both apologized profusely, and admitted that there was no excuse for my experience. The service manager asked me to bring my car in to have the tires rotated since they didn't do that, and had it professionally detailed due to the mess left. Everyone was much friendlier this time around. Although this does not make my previous encounter "right", it does show that they are willing to put in a little effort. I'll still probably go somewhere else, but am willing to bump up to two stars. Incredibly disappointed with my experience here. Scheduled my appointment online on a Tuesday for a warranty issue (filled out the 'other' selection and listed the issue) for the following Saturday. Came in Saturday AM and had my time wasted and was turned down because "We can't get you in today for that. Your technician doesn't work today. Our online system sucks. You have to come in sometime else". Uh, ok...not my fault but whatever. Made the appointment for the coming Monday and assigned to Jim. I was told that they probably wouldn't get to it till later that day. Didn't hear anything all day on whether it'd need to be held overnight so I had my husband pick me up and take me home. All day went by. Sent text message to the Text Service that was assigned to me. No reply. Drove to dealership 15 minutes before close and asked to keep car overnight. They did provide me a loaner, so that is a positive. Was called next day to ask if they could keep car again since they didn't get that far. Ok, that's fine. Received zero communication after that. Left voicemail for technician after 7th day of no updates at 0830 and never got a call back. I called again on the morning of the 8th day to ask about status and was told it was finally ready, and that he'd make sure there was no fingerprints on the windows and it was cleaned up. Show up to pick up the car, and all four techs are standing at their desk talking. Was told probably 6+ times of "how busy they were". Did not rotate my tires like I asked. Cashiers who checked me out were standoffish and did nothing to acknowledge me after they helped other customers and I was the only one left waiting in line. Took 5-10 minutes to locate my "paperwork" for the car and asked repeatedly what it was in for. Came home to find dirty shop towels and a cap on the floor of my back seat. Did not put my cloth cargo liner back up. Left dust/dirt on the seats. Thankfully, I did not pay anything as it was a warranty repair. Worst customer service experience I've ever received. I have never written a review of a business before, even when receiving poor service because I figured they just had a bad day. But after repeatedly showing me they don't care about me as a customer, I'm done. read more

Gresham Chrysler Dodge Jeep Ram - Dirty shop towels left in car and a cap to something. So much for "cleaning up" my car. - Auto Repair Near Me - Gresham, Oregon

To start.. I had a water pump leak and wanted to get it fixed. Being that the leak stopped for them, they did not get the gumption to fix it after I told them to fix in. Instead. They tell me the pump is ok with a 89 dollar charge to tell me so. That 89 would of and should have gone towards the new water pump that I'd asked asked. I asked for a water pump to be put on plane and simple. Must really have a high overhead to do such tactics. read more

I can see they've got several negative reviews so mine won't matter much, but I'd like to share nevertheless. I have two manufacturers recalls for my Ram 1500 truck. Airbag which could project metal shards and kill me and Rear Axel Pinion Nut, for whatever problems that might cause. When I called for an appointment, they said they are backed up 8 to 10 months right now and to go find another dealer. When it comes time to purchase another vehicle I will do just that. read more

It's always tough to shop for a car but Paul "PJ" made it absolutely amazing! He's so friendly/sincere and straightforward about what the process would look like for me based on my budget, wants, etc. His knowledge and confidence about the cars made me feel really confident. I love his honesty and couldn't ask for a better sales rep...thank you so much PJ you really really made this a wonderful experience and I feel very good about my purchase!!!! No "buyers remorse here"! read more

What a joke. Can't even get the service department on the phone. Tried 4 times.

I had called the internet sales department and talked with Jennifer about a 2022 Ram 1500 Limited they had advertised on their website to confirm that was the actual sales price, they said yes, and I made an appointment to see the vehicle with Jennifer and she even sent me a text to remind me of the appointment in case I had forgotten. Jennifer is new to Gresham Dodge and doing an excellent job of coordinating with all departments to get the job done. I did purchase the vehicle and traded in my 2019 Ram Limited. Price was very fair, and I got a better price for the new truck and the trade in than I would have if I drove to Dave Smith in Kellog Idaho. The customer service at Gresham Dodge is Great! I will use them again. read more

I really hate writing scathing reviews. I much prefer writing more positive ones whenever I can. This one is definitely not positive, and I've put off writing it for well over a year in order to see if things would change. They haven't. I used to take my car for service to Gresham Chrysler and was very pleased with their service dept. But sadly, they closed, so I took my minivan to Gresham Dodge, just up the road. Unlike my previous dealer, Gresham Dodge does NOT take appointments. You go in and you take your chances. You could have a two hour wait, or a half day wait, depending on how busy they were. Minus one star. Parking is very limited. But no biggie. I'd park my car, walk into the service department, and up to one of the two service desks. I was not greeted with the same kind of welcoming friendliness with which I'd always been greeted at Gresham Chrysler. And woe to me if either service guy was on the phone, because if they were, I would stand there without even a wave of greeting. There have been times when I've just stood there for ten minutes, waiting for some kind of acknowledgement or a smile, or something. Both guys would just keep talking as if I weren't even there. Minus another star. If I were lucky, I'd be told that it'd take about an hour and a half to get my car done. Because they don't take appointments so I had to wait in line. At Gresham Chrysler I'd make an appointment and without fail was in and out of there in no more than 45 minutes! But okay, an hour an a half. I'd wait in their waiting room. Not very big, but reasonable. I can handle that. The only problem was that my car was rarely done in that amount of time. Nobody would come and tell me what was going on. And if I went back out to the service desks to find out how much longer again, the guys were pretty well always on the phone and you guessed it, I'd just stand there as if I were invisible. It bordered on downright rudeness. Minus another star. I get my car's oil changed every 3000 miles, so I was there several times a year and it was always the same. But the thing that made me vow never to go back was the time that while I was waiting and waiting for my car to get lubed (talking with two other customers who'd been waiting for HOURS), when the service guy came in and told me they'd found some problems and that he needed to get an estimate for what needed to be done. He said it'd take 20 minutes and that he'd be back then. Okay, I can wait. Twenty minutes passed. Then thirty. Then fifty. No sign of the service guy. So I walked out to his desk to find out what was going on. You guessed it. He was on the phone. And guess what else? He didn't even acknowledge my presence, and I can guarantee you I didn't have my invisibility cloak on. I pointed to my watch. No response except that he shuffled a few papers around. I went back to the waiting room. Minus yet another star. The other customers in the waiting room were mad. They'd been getting the same runaround that I'd been getting. One guy said he'd only stopped to get his car lubed there was because he was in town, but he could guarantee that he'd never be back. Finally, approximately twenty minutes or so after I'd gone out to the service bay, the service guy came in with a long list of things that needed to be done to my car, which added up to, are you ready? Over $1300 worth of repairs! All listed on my lube/oil sheet. I told him I wasn't prepared to get that done so could he please just check me out. I was very polite. I walked over to the cashier, who was extremely friendly, and the only person in the service department who treated me with any kind of courtesy whatsoever. Guess what? I waited at her window for over ten minutes for my paperwork so that she could check me out! Finally I asked her if I could walk over and get it because by now I'd been there almost three hours. She said she'd do it, and did. Now here's the clincher. Because I was concerned about the list of "necessary" repairs that I'd been given, I made an appointment with Cleveland Auto Repair (see my 5-star reviews for that business!) to have them go over my car and see if, in fact, those repairs needed to be done. I was willing to pay them to have it checked out. And guess what? I bet you already have. Not a single one of those items on the list that the people at Gresham Dodge had given me needed to be done! Not one! Minus every single remaining star that I could remove. Cleveland Auto Repair saved me over thirteen hundred dollars! I was so mad that at that point I vowed I would never return to Gresham Dodge, and I haven't. It's 15 minutes from where I live, but I gladly drive all the way to Vancouver to Dick Hannah Chrysler (see my review) to get my car lubed. Zero stars if I could for Gresham Dodge service dept. I gave you more than a year of chances but you blew it. Big time. read more

Had a appointment for three weeks to have some "recall" work done and an oil change, dropped off the truck the day before my 8 am appointment and was told it would be done by the same time the next day. 24 hrs later I show up and they weren't done... read more

Great buying experience. Not pushy, informative, and got me one heck of a deal on a 2011 Dodge Challenger. This was the first time I've purchased off a lot because I typically dread these types of places and their creepy sales folk. Gresham Dodge proved to be not this place, but got me set up quickly with the vehicle I've always wanted! Kudos to them, I would certainly purchase from them again. The service was great. Andrew and Fred were very helpful . It made my car-buying experience a breeze. read more