The car we purchased from this dealership 3 years ago had 28,000 miles on it. The air conditioner began blowing cold air on one side and hot on the other. Service department indicated it was condenser and offered to repair it for $2,100 after "diagnosing" the issue for $250. Will not be buying another Honda. read more

I'm glad I took the time to read the MANY bad reviews. I was going to drive to Waco but not after reading these reviews. This dealership sounds like the worst place you could possible buy a car. read more

Stay far away from the service department at Greg May Honda. My 2019 Accord was in for an oil change and 2 minor warranty issues. The warranty work was never even started even though they had my car all day, and my car smelled like smoke when I got it back. The service writer was rude when I asked about the warranty work not being completed. I'll be heading to Round Rock Honda for any service and warranty work in the future. You've been warned, Greg May Honda service department should be avoided at all costs. read more

Tony has amazing customer service! If you're doing business with them , ask for Tony.

In the past, when traveling, I've never had an issue with a dealer jumping in and willing to help you out. The service department here does not honor the word "service." The service rep was rude and unresponsive. Sitting here for almost an hour now, service techs continue to ignore us after finally being asked to pull up to he service bay after being told to sit outside and wait (for over half an hour). Honda, I'm disappointed. Greg May, I'm not sure if you've visited your service department lately, but as a manager of people, I'd be embarrassed if anyone associated with our organization and/or my department treated customers in such a unprofessional and callous way. (And know I am not one of those who only offers negative reviews. As a manager of people, I go out of my way to acknowledge remarkable service whether though posts, personal conversation, or follow-up phone calls.) read more

When my wife and I began our search for her new vehicle we were referred to Lawrence at Greg May. We soon found out the reason for the referral. Lawrence was not only knowledgeable, but his servant heart was seen throughout the entire buying process. He was patient with us, friendly, honoring of our time, and in no way self-seeking. We truly feel that he was there to serve us. This service did not end at the point of agreement of purchase. He shared stories about his service beyond the sale with other customers and I have a strong belief in his follow through due to his strong character. When he passed us on to Nate for the paperwork and financial piece the friendly service did not decline in the least. Nate was friendly, honest, and thorough with us. I would firmly recommend the purchase of a vehicle with Lawrence due to his strong character and servant heart. read more

If I had the chance to give it a zero I would. My son took his car into Greg May Honda at 1501 W. Loop 340 Waco Texas 76712 for a recall. He wasn't getting cold air. Honda had a recall on the air compressor. He took the letter and explained the situation to the service writer. He got a call, stating that the compressor was damaged and couldn't be replaced. He was also told that he needed about $3000.00 done to his car. I asked for a picture from the dealer since I live in California. We are the original owners and never had a problem with that car or services from Honda. My son too it to another mechanic in Waco who stated that he just needed a recharge/add Freon for the air conditioner. This is absolutely, very dishonest to try to get money, and not diagnosing the issue correctly. I can't believe that Honda would go this low to not research how to fix this correctly. read more

Spent $427 with this dealership and will say that I will never return. They will not fix what they broke. The disrespect I encountered with General manager Kyle Binner. All I can say is make sure you take a recording of your car all around inside and under vehicle that way you will have your proof if you do come to this dealership. Also, they do not wear mask at all which hopefully they will get fined for. read more

We came in for a ignition replacement. We also chose to pay extra to have all the locks switched out and fitted to the new key. When we came to pick up the car, they told us that only the driver door lock could be switched for the price we paid, but that's not what they told us initially. After the repair was done and we were driving back home 4 hours away, we came to find out that they had busted our cruise control from their ignition replacement so now our cruise control does not work at all. I would not recommend going to Greg May Honda for repair services. Update: Their response to my BBB review was to accuse me of lying about being told that all my locks would be replaced and that it was not reasonable that they damaged my cruise control. Nope, didn't lie, that's what they told both me and my wife. We're both doctorate level graduate students. While I'm not gloating; we're not exactly hard of memory. I also doubt my cruise control just happend to randomly stop working completely right after their repair service. Falsely accusing others of lying and not taking responsibility for their actions that strongly affect the lives of others are really unacceptable for a car dealership where hundreds or thousands of dollars are at play with the average customer interaction. read more

My car was making a strange noise and decided to bring it in. Everyone was very kind, they opened right on time. I was checked in by a very nice man who took care of everything for me. My car was fixed and ready to pick up in about 2 hours! Best experience I've ever had at any car service establishment! Thank you!! read more

I live in Temple so this was a bit of a drive for me but I had been once before to get my key battery replaced and the customer service was excellent so I decided to go back for my oil change and inspection.I made the appointment and showed up on time. I walked in and two men were on the phone and a female clerk was standing behind her desk.. looking down. no one acknowledged my presence for approx 4 minutes.. i know this because i was trying hard not to be late and looked at the time when i went in. finally i said "hello" and she looked up at me irritatedly. mask pulled down below chin and said "do you have an appointment?"no hello.. no may i help you.. no smile.. okay .. so I walk up toward her and she says curtly "i need you to step back behind the green x please (still wearing her mask under her chin...)i said oh i'm sorry and stepped back.. she then ( again without a smile ) said i need your insurance.. i said why do you need that ?..thinking the thought i wanted a rental or loaner or something.. she rolled her eyes and said for the inspection. so i go to my car and get it and stand at the green line. i said ok i have it. she just looked at me again.. obviously irritated. I said.. do you want me to cross the green x? she again rolled eyes and said "just lay it down on the desk" still.. no mask.apparently while i was obtaining my insurance from car.. she had summoned her manager... probably because i asked her name.. he was very curt with me and introduced himself as the service manager "Trent" and asked"is there something you wanted to speak with me about? i began to explain my concern with this lack of customer service and and he said.. how do you know she wasn't smiling she is wearing a mask.. i said.. "just like it is down now.. it has been the entire time" then I said "maybe i should just go somewhere else?" he actually said "yes i think that would be best". wow.. all the way to waco for that. I have never been treated like that by a dealership. I hope they videotape because they will feel stupid if management pulls it up . They could actually use it in training videos on how NOT to treat a customer.I say drive to Killeen. They are great and customer service is wonderful. I will make the drive from now on. read more

I recieved a letter from Kyle Binner the General manager asking me to trade in my two year old Civic. So I called the next day and told the recpetionist I had gotten the letter from Mr. Binner and he had asked me to call to talk about the trade in. She said greatlet me transfer you. I man name JR answered, he said he dint know how i got trnasfered to him, he wasnt on the clock yet. I said no problem can you call me back at one. Well two came around and still no call from JR. I called back said the same thing, theis time I got what I blieve is a young guy, Andy? We had several conversations over three days. He didnt appear to take notes. After we would talk he would text me back and say he had forgotten stuff. Well this mornig as I went to pin him down with the details in writing he started to backpeddle and said he could not make the payment he had quoted. I thank him of rhis time. A half hour later I get a call from John, a finance guy. he tells me Andy had approached him for assisntace with a deal he had been working and offered to help. I told him where i needed to be. He came back several times past the number i provided. I said Im going to eat my lunch, if you can meet my number please contact me, I didnt want to waste anyones time. We he texted me back with a number $13 over the number. I thanked him for his time and said no thank you. He said your going to miss a deal over $13. I said yes, i have a hard ceiling. So i callled Cleo Bay, within and hour they got me everything i wanted and I pick the car up in the morning. I called Mr. Binner again and left a message, i thought he would like to hear about my experince. i texted John back and told him about Cleo Bay. He congratualted me, but said he had been working my deal for days and doesnt know how they did it? Roger G read more

An old friend of mine was a ongoing good standing 10 year customer with you guys, she recently came in to have her screen checked on her vehicle. Instead of diagnosing and fixing the problem at the soonest convience Greg may decided to give her the run around pushing her a day past her 30 warranty. After that they told her vehicle as is. To this place your just another dollar in the books take your business elsewhere. Chivalry is dead. read more

I purchased a 2018 Honda Accord Touring and Dalton helped with every detail. The team at Greg May Honda has been incredible in every way. This is the sixth Honda we have purchased at Greg May Honda and the service experience with the other cars has been great! Allen in service is awesome to work with and goes above and beyond to see that our needs are always met. Our Honda experience does not involve much service beyond maintenance since the product is so reliable. we usually get at least 10 years or 200,000 miles out of each Honda. The key is to follow the service recommendations from Honda. Greg May Honda has been an incredible support for me during my leukemia treatment allowing me to take care of service needs remotely with my teenage son. They also have always welcomed me just like any other customer when I show up in my medical mask (I have limited immunity due to cancer treatment). They have not only been courteous, but nice to me and my family each time we visit the dealership! Greg May Honda is like going to visit family! read more

My daughter was traveling from Ft Worth to Austin, her car started overheating while in the traffic on I35. She pulled over let the car cool down, then made her way to the dealership. She arrived minutes before closing on a Friday night. Jeremy, put her in a loaner car, so she could continue onward to her destination for the weekend. Great customer service. Thank you. read more

First off, with apologies to those people who earn a living in sales, I generally dislike the tactics used by car sales folk and the salespeople themselves. Who among us has not been given the "hard sell" by a salesman (yes, usually a man -don't know why) when shopping for a new car? What I've encountered in my dealings with Greg May Honda after two purchases is that they truly are people of integrity! When was the last time you heard THAT about a car dealer? Last night (Halloween... will there be a trick? -or treat?) my wife and I drove up to Waco from Round Rock to buy her a new (gently used) ride. She had seen the car online (under 42K miles, priced at $17,888) and liked it alot, but it was just too expensive for her budget. She and I had discussed the numbers at length so I knew her price range. After three days of shopping solo around Austin and Round Rock, she had found nothing. So, I asked her if she still liked the car at Greg May Honda and whether or not it would be worth the drive up to Waco if I called their sales department to try to deal on the car. After getting nowhere initially with the sales rep, I called back and spoke directly with Greg May. He got with his sales guy who in turn called me back. We danced for a while during a few phone calls, then I continued with a more senior sales rep stepping in momentarily, but we arrived at a great deal and drove to see the car. (Well, okay, maybe it doesn't hurt to be a hard bargainer, but that would mean NOTHING if they weren't willing to negotiate with me.) She got the car, a TRICK!! 2006 Element EX-P for just $13,300 after giving us $2,500(!!!) for our '98 Odyssey with 256K on the odometer! Wow! -And, to top it all off, this is TRULY a model, in the exact trim level, that she had wanted for months, if not longer. (Would it even BE a deal if that weren't true -no matter how good the price?!) Their finance dept. gave my wife a rate that beat her credit union's 6.5% by .4%! She's financing an amount that is half of what she was approved for by her CU (smart woman!) and will have payments a little south of $250/month. I'm obvioiusly happy for her, but (for the second time) I'm most appreciative of the very fair treatment we received from Greg May and his team. And oh, did I mention they remained open LATE on Halloween in order to accomodate our having to drive up from Round Rock? A thousand thank you-s to Carlos and his supervisor Brad in the fantastic Greg May Sales Dept. Also, props to Dal in the Finance Dept. What a team! We appreciate the deal and your staying late (for not a very big financial reward on your end!). I will be back for a third vehicle when the time comes to get my Honda Ridgeline. I can't say enough good things about this dealership (I wouldn't just give ANYONE 5 stars) -and my friends will tell you I can be a really tough, critical guy. Not here, not now; Greg May Honda is truly exceptional! read more

I was recently looking for another Honda Accord after mine was totaled in an accident. I was contacted by several different dealerships looking to do business with me. I received an UNSOLICITED call from Dalton at Greg May Honda in Waco, which I had do disconnect from at the moment as I was at the tow yard dealing with my vehicle which I had just found out was to be totaled. This gentlemen proceeded to text me and tell me I was rude for disconnecting the call, and that I needed to learn how to communicate! He further told me after I called him back to verify who he worked for that he would never do business with me. I have had 5 different honda vehicles, after dealing with this "Dalton Turner" I decided to not purchase another honda and chose a different dealership, who treats customers better when I purchase a new 2021 model. This employee is not a good fit for this dealership. If he did this to me, I am sure he has done it to others in the past. Berating customers is no way to get business sir. read more

Marlon was hands down the best car salesperson we've ever had at ANY dealership we've ever been to. Made sure we got what we wanted and customer service was best we've ever had. read more

We had a great sales experience with JR...we got a fair deal on the used SUV we purchased. Haven't had any experience yet with the service department. read more

I purchased a vehicle from this location in 5/2018 believing that they carfax information provided to me was accurate. Now that I'm trying to sell my truck I see that accidents were NOT disclosured upon my inquiry. This is greatly affecting the value of my truck and when I asked Dalton Turner about it he simply stated, it is weird because it wasn't on there when we sold it...which it was years prior to the sale so that is also false. Buyer Beware! read more

Sad day for Honda. This dealer lost all my respect after I experienced a complete failure of the service department. Anyone in the car business knows the saying, "The show floor sells you your first car and the service department sells you every one after that." This saying explains the kind of customer I am, and Greg May doesn't deliver in the service department. My wife and I bought a 2016 Honda Accord Touring Sedan in Oregon, and shortly we moved to Texas. After four months of living in Texas we had a check engine light come on, and being that the car only had 20,000 miles and was under warranty, I immediately went to the dealer to get the codes checked. They ran the codes and as we walked back inside the experience began... the two guys working the podiums talked and one said, "That code means rodent damage... there is no other reasonable answer." The other gentlemen began to tell me that same thing, and that it was not covered under warranty. They HADN'T even put it on the lift yet! They suggested I call my insurance and start a claim. I left and was irritated at the news, but didn't take it out on the service guys. I just figured I had bad luck, and waited to hear after they looked at it. The phone never rang that day (they had the car for 7 hours!). I called them before they closed, and they told me there was NO rodent damage and that everything tested perfectly. They wanted to keep the car and test drive it first thing in the morning to see if they could replicate the failure. I agreed, but was frustrated that nobody called me all day to give me the news considering it was a WARRANTY thing now and not insurance. The next day no phone call until I called at 2pm to find out that they never test drove the car! I got in my truck and drove to get the car. I assured them if the light came on I'd return, and the salesman was fumbling all over himself. It was awkward. 48 hours later... the light returned!! I called and they insisted I make an appointment. I made it for first thing in the morning (7:30am). Brought the car in and asked about a rental car. I was denied a rental car because they hadn't verified it was a warranty issue but they would give me a courtesy shuttle home. I asked they call me as soon as they know, because one car doesn't work for my wife and I with our jobs. The same salesman from service was "helping" me. When I got home I called the next day to ask and still nothing. I asked about a rental and the same guy told me he would ask his boss and call me back in 5-10 minutes. Not shockingly no phone call was made and after 1 hour of waiting I drove down there again! I walked in the door and demanded the service manager. He sat down with us and the look on the salesman from service's face was "oh crap". When we sat down I explained how Greg May was failing us and I was extremely frustrated. I was calm and collected. The service manager said, "Ill get you a rental car. I need your ID and Insurance." I gave it to him and he replied, "See... wasn't that easy?" ARE YOU KIDDING ME!?! What a rude response. No it was not easy... it has been a total pain in my butt!! I explained I wanted it fixed and from here on out I would drive to Killeen (45 miles away) to get service or anything else done in the future. The jerk sales manager had the audacity to say, "Oh we will make a customer out of you yet!" NO YOU WON'T. The warranty part took an additional two days, and ultimately was totally covered under warranty. We parted ways and I am writing this from Cleo Bay Honda in Killeen as I wait for service work. They have been great, and they were not shocked to know thy received yet another Greg May Honda referral. DO NOT SO BUSINESS WITH THOSE WHO DON'T VALUE YOU, AND TREAT YOU OR ANYONE THIS WAY. SO UNACCEPTABLE. BOTTOM LINE: Grade: Failed to complete coursework worthy of any grade. Complete and utter failure. read more

Traveling through Waco and got a nail in sidewall! Our car only had 4000 miles on it and no tires in stock in the area. Manager authorized taking one off of a new car on the lot to get us back on the road! Real customer service!!!! read more

Not at all impressed with service dept. employee (Cheryl Hyder). We scheduled an appt. prior to our arrival. We were immediately addressed as, "do you have an appt.?" Not hello, not welcome, not how can we help you? When we said we DID have an appt. she did not even look It up. We explained we were from NC and the air bag light had illuminated. She immediately said, "that's probably not a recall issue and there is a $59.95 service fee". We said that was fine and that an air bag issue is not something we wanting to ignore. She then said, "this is going to take awhile, you are leaving it...right?" We again said we were from NC and would need to wait. She continued to state this could take a long time to trace and gave the impression that waiting was not in our best interest. As a multi-car Honda owner for 40 years we were appalled at the lack of customer service at this dealership. read more

I took my car to Greg May Honda for them to reprogram the ignition to the computer but they could not do that I requested that it go to the mechanic when I made the appointment they made the appointment with a lot technician told me after I waited 10 days to get it in that I needed to wait an additional week or two to get to the mechanic I owed $75 for the repair they did that day that did not reprogram my car and it would be additional $100 for them to have the mechanic diagnose it well after having my car towed there and towed back home the service manager got very rude with me over the phone use some foul language according to the Urban Dictionary and told me I was not welcome to go back to Great May Honda to take my business elsewhere that was on my 2004 Honda Accord what do you expect me to do with my 2021 Honda Accord that was purchased from Greg May Honda refusing to service cars you sell Brands thinking new get a life Greg May Honda and stop ripping off customers it was over $500 in Towing bills but yet if I was to leave my car there you do not have a secure lot and there were several thousand dollars worth of tools that I need to do my job in the trunk of the car because I rode with the Wrecker and I knew for a fact if somebody broke into my car you would be too cheap to replace the tools that were in the trunk read more

There are a couple of comments about dishonesty for this dealership. I filed a complaint with the BBB about the GM and the sales associates and their actions recently and the same GM that I had a problem with responded and his account of the situation was inflated and inaccurate. I understand that he was trying to save their rating; but I am disappointed that Greg May did not address the complaint. The fact that the GM would report inaccurate; I'm being polite, about that instead of accepting their wrong makes me wonder. If I cannot trust you with something that minor how can I trust you. I had never had trouble with the dealership and if you read the BBB comments; the dealership was not busy at all. I'm disappointed that Greg May did not address my concerns and he allowed the same GM to respond. I had a great experience buying my car and the service department has always been okay. But, honesty and leadership go hand in hand. The GM and sales associates were less than professional over the Labor Day weekend; I didn't want to speak with May after his GM had basically lied about what he did. This isn't to deter you from going but this is to say that I don't like being lied on or about and I don't appreciate unprofessional GMs. I know that his response was not true and so does he. My business probably won't matter at all to this dealership; but it matters to me and I would rather drive an hour away for services if I can get good honest service. I am truly disappointed in the leadership this dealership and what's important to me as a customer at your shop should matter to you especially with something that could have waited for the end of the day. I'm done; but I wanted to let Greg May know that my complaint was addressed for him not the GM that I had the problem with. Clearly, my little complaint was not important because you did not even take the time to respond to me. Thank you. read more

We came to Greg May in the market for a new Odyssey we worked with Lawrence Matthys. The entire experience from start to finish was our best car buying experience ever. I prematurely put my info in on a lead and Lawrence reached out to me and I told him we weren't quite ready yet but that I would be in contact when we were ready. He didn't hound me and pressure me and let me come back to him when we were ready. I told him what we were interested in, gave him our trade info, and made an appointment to test drive. Upon showing up to the appointment he had the vehicle ready for us. He went over every feature the vehicle offered in depth to show us all of its capabilities and went on the test drive with us to show us everything in action. He knew everything about the Van like the back of his hand and made sure we understood everything as we went along. I have never had an explanation that in depth of a vehicle even AFTER making the purchase. He didn't try to get us into a more expensive trim or pressure us to get something we didn't really want. We had our busy 2 year old with us and he made us all feel like family. When it came time for financing, he made sure we could get the absolute best interest rate. When we met with our finance representative he offered us all the add on packages for service and warranty but didn't pressure us and didn't make us feel guilty for anything we declined. I was absolutely dreading this experience because I have never had a positive car buying experience like this but working with Lawrence and everyone at Greg May made it painless and comfortable. We could have gone a number of places since we don't have a Honda dealer in our city and I'm glad we chose Greg May and we highly recommend Lawrence!! I know where we will go if we are ever in the market again! read more

Took my wife's car in for a recall repair. Dropped vehicle off to retrieve later in the day. Service dept is clean and orderly. Besides the obligatory up-sell for "recommended services," the experience was favorable. Only three stars due to entering the service dept. and standing for several minutes while employees shuffled papers(facing my direction less than 10 feet away). Received help only after getting their attention. Should drop "Service" and just refer to it as department. read more

Came here to get a simple inspection. They wanted to change my air filter and my cabin filter. They also refused to inspect the car because they wanted to charge me for windshield wiper blades. They blades are almost new. Work fine and do not need replacing. Wasting my time. So if you want an inspection save yourself time and aggravation and go somewhere else. Dameon Irons was the service writer(good guy) Sergio was the tEch. If strong arming, manipulation dishonest techs is who you want working on the main piece of equipment that transports the ones you love. Come on down to Greg may. read more

horrible company, sold me a lemon and when i try to reach out to them i get the runaround and no return phone calls.

I don't know about the sales area, but the service department doesn't know the meaning of the word. I thought that I had a problem with my brand new Honda Accord while I was on a cross country trip. I had planned on being in Waco for a few days, so I decided to call the Greg May Service Manager while I was on the road and try and make sure that my problem could be handled. I called THREE (3) times and left messages and my cell phone number. I also just called into the service department and did the same. This was a Thursday afternoon, so there shouldn't have been any problem reaching someone. NOT ONCE did I receive a return call. I finally figured out that there was no problem with the car; I just didn't know how to activate one of the features, so I was able to complete my trip successfully, NO THANKS TO THE GREG MAY HONDA SERVICE DEPARTMENT. read more

DO NOT BUY A USED CAR FROM GREG MAY HONDA!!!! LOOK HOW MANY BAD GOOGLE REVIEWS THEY HAVE!!!!! THESE ARE THE GUYS THAT GIVE BAD REPS TO USED CAR DEALERS! I always believe that ethics in business runs from management down. Called GM Kyle Binner. Left message of course no response. Spoke to W. Bart Bass sales manager and he offered to give me $4,000 less than I had just paid for the car as a trade in. Here's my story. Purchased a used 2010 Lexus from them. Nice looking car. I live in San Antonio, and now I know why they quickly said they would drive it 3+ hours down to me for free. A few things I noticed as soon as the car arrived 1) The gas tank door didn't work. The driver from the dealership acknowledged it was broken. He said you need 2 people to put gas...one to press the button inside and another to wedge open the gas door outside. Greaaaaat! 2nd neither the hood or hatchback/liftgate would stay up. Struts were worn all the way on both. From the get go I was sold a car I couldn't put gas in by myself or keep the hood open. Honestly those were minor but annoying repairs I did myself. A little less than $500 in parts alone 1st week I purchased. Car also has a rattle from the steering wheel and shakes when driving at 70mph. Great used car department Greg May Honda. Honestly if it wasn't a 3+ hour drive the car would have been back the next day. That repair is still unknown but will be more than likely $1,000+ About 2 months later the weather started to warm up. So naturally I would find out that the air conditioner doesn't work... figures. The worst and most pitiful thing was when it was time for an oil change. As soon as the the oil filter was removed...thick engine sludge. All over the filter and my mechanic showed me it also in the motor. I mean super thick. Per the manager Bart Bass they gave the car an oil change BEFORE they sold it. So they were aware of the sludge and SOLD IT ANYWAY!!!! My morals won't let me sell this car to someone without disclosing this, but the management at Greg May Honda has no problem with it. My mechanic also said it had more than likely been submerged in water since there was leaves/debris/ and rust inside the interior panels. It was also in a minor front end collision since it had some new parts (hood) and was missing some parts. Things that an inspection would have caught. It was going to be a money pit... I will post text messages about how the car was said to be in great condition, my reported problems to them, and pictures of sludge from oil change in a bit. ULTIMATLELY I am screwed in this deal since their manager said that's the way it goes with used cars. All I can do is warn others to stay away. You're better off buying a car on Facebook market place or Offerup. At least you'll pay less for a lemon there. Plus you will be expecting it. I know I didn't expect this from a bigger dealership. read more

I cannot say enough good things about this dealership. When my husband and I first arrived in Texas, our car had been damaged when it was transported by boat from Hawaii. The bottom plastic cover on the car had been dragging for about a thousand miles and had been ripped to shreds. It was an uncommon car part and it was going to be 3 weeks to order it. The man at the desk did some searching and found that they had just ordered this exact part for someone who was scheduled to come in next month. It was just sitting and waiting for the future customer, so he gave it to us instead. The car also had a long list of other items that needed to be fixed. The dealer explained all of the items and my husband and I decided to have three things fixed that day, and then came back 6 months later to get the tires fixed and the air filters. In both cases, we waited a long time for our service to be completed, but we feel that the prices are very fair and we really feel that this dealership is honest and has integrity in how they do business. They also do great work on our car. read more

Review of the Service Department ONLY: I lived in Waco for about 13 months to attend grad school; went to Greg May Honda for all of my service needs while there because of the security I feel when going to a certified Honda mechanic/service department. I had an electrical issue with a 2012 Honda Civiv Hybrid that required almost $2,000 in work to fix--none of which was an issue with the battery. After one month my car would not start. Had it towed to the dealership and come to find out my battery was fried. It is very odd to me that after paying as much as I had the month prior that they would not have checked the battery to make sure it was at an appropriate level. Once I purchased the new battery and paid for the labor of that repair, the radio would no longer work with the steering wheel button controls. Back to the dealership three weeks later (I was on a trip for work for two our of those three weeks and this was the soonest I could bring the car in). Their diagnosis was that my radio had been fried from the battery dying but that was not their fault in any way, "bad batteries happen". At this point they informed me that I would need an entirely new radio system to fix the buttons and that soon my radio would no longer work. This was also going to cost at least $1,500 to fix. I chose to wait for the radio to die rather than fix it immediately. Upon finishing grad school I moved to another state and needed routine service maintenance performed, again I chose a Honda dealership service department. I mentioned the radio issue to them to which they said they could apply a system update and see if that fixed the issue, for free. The update fixed the issue! Above are the facts of the situation at Greg May Honda. Some other more subjective reviews are as follows: -The men in the service department try to overly complicate their explanations of the problems so that I would get overwhelmed and just say "ok" to the repair. -The whole department tries to make light of very expensive repairs rather than keeping a professional manner. -When asked to explain things in a less technical verbiage, they fail to do so. -At no point was an opinion asked about my vehicle, yet the service rep told me they hated Honda Civic Hybrids, and that they were not "safe" cars; I felt this was a ploy to get me to second guess my vehicle choice, and better yet (for them) to sell it. -I did second guess the safety of my vehicle after the many random issues I seemed to be having and went to see how much they would be willing to purchase it for; compared to KBB I was low-balled. The sales rep also told me that they "wouldn't depreciate the selling price because of the radio malfunction" which seemed counterintuitive to me, thus why I decided to wait on selling my car and repairing the radio. -I honestly felt like some of the guys were trying to hit on the women that came in, and they also treated women differently. One concrete detail was on of the reps offering a hug to a fellow customer who was visibly upset when bringing her car in after it failed to start that morning. I 100% doubt he would have hugged a male customer--and from the looks of it, she was probably too overwhelmed to have said "no" to it at the time. My biggest suggestion--if you can go somewhere else, do it! I believe that the service department does try to scam customers, and that they do make mistakes in their "repairs" that cause other issues. I believe that if you are a woman, you will be particularly mistreated by the misogynistic male service reps. read more

DO NOT BUY A CAR HERE!! I like Hondas, but go somewhere else if you want one. I found a really nice used Civic here that I liked. I was using my local bank to finance the loan. It was close to the Labor Day holiday. So, my bank was obviously closed. This angered the sales manager at Greg May Honda. He demanded a check from me. I explained that since it was the holiday we were going to have to wait a few days. He still demanded a check and said if it doesn't clear he was going to call the police and I would go to jail. A few months later the sales jerk is working at a Chevrolet dealership. read more

Dalton and Shauna from the internet sales department made it super simple to purchase a new Civic from 7,000 miles away. I contacted them about a month out from moving back to Texas, put a down payment on a car and Dalton held it for me until I showed up. Thanks for making it a quick easy process. read more

Like others here, if a zero rating was an option I'd give it. I previously purchased a Civic from Greg May and was committed to buying another one. With that in mind and having found one we liked online at Greg May we drove to the dealership. The car was very clean and beautiful, and we wanted it. After one round of the good cop, bad cop routine, which is really dumb and not transparent, yet Greg May Honda still does it...our sales agent returned with an out-the-door amount that was no different than a prior one he'd given us. He worded it in a way that implied a better deal was being made for us; however, the bottom-line was the same as before. It was the shell game car salesman charade. Ready to get the final number my wife went to the boss at the front desk, a man with a shaved head, and said, "can't you come down a bit more on the price?" He snapped at her, "No!" and mumbled something about incentives. It's fine to not be able to budge on a price, but to be that rude and condescending was uncalled for. We walked out and drove a block a way and found a beautiful Nissan that was better in every way. The Greg May Honda experience left us feeling angry, belittled and treated dishonestly. We will never go back there. My advice would to keep driving past Greg May. The people we experienced there behaved dishonestly and discourteously. You'll be glad you skipped Greg May Honda. read more

My experiences with the service department here have not been good. There are numerous things that have ticked me off over the few years that I have taken my car to this dealership, but these are the ones that stand out: - The day after I had taken my car in for service, the battery died. This seems like something that should have been checked, especially during a $500 mileage maintenance appointment. - I had my car inspected and the oil changed at GMH right before driving to California in the summer. Before heading back to Texas, I had my car inspected and the oil changed again (at the CA dealership where the car was purchased). They basically told me I needed to leave the dealership and immediately purchase new tires because mine were supposed to bust 3,000 miles ago. I was pretty angry at GMH at this point because I had specifically complained about one of my tires having problems before I left Texas. It seems like GMH should have at least mentioned that my tires' lifespan was up, if not pushed me to buy new tires from them. At least I can say that they don't push you to buy anything, but sometimes that might not be a good thing. Also, at the two other Honda dealerships I have been to, the service department will give you a vehicle inspection checklist with everything they checked and how soon they will need attention - even with something as simple as an oil change. I have never received anything like this from GMH. read more

Just terrible. They insisted I buy their protection package. After they removed that cost the price was still way over invoice. They wouldn't negotiate. I called Cleo Bay in Killeen and they offered $1500 under invoice. I drove there and they honored their phone price and even had tinted windows and wheel locks on the new car. Definitely worth the drive to Cleo Bay. read more

I live in Austin and went to a dealership there to purchase..needless to say I had a terrible experience so we called Greg May that night. They had the car I wanted, held it for me and the next day I drove down to buy it. They knocked the price down just for driving from Austin to Waco and really went above and beyond in exceeding my expectations. I also wanted to note I'm a woman and there was no form of trying to trick me into anything which was a big deal to me as a first time buyer. My boyfriend is in the military and deployed so it was difficult to communicate with him while picking out my car and going over numbers, but they were nothing but extremely patient. I have nothing but amazing things to say about every employee there! Fantastic staff an well worth the drive!!!! read more

Have been several times to look at cars here. Pressured car salesmen and shady games are all I have found. Good quality cars, bad sales environment. read more