I am writing this review with the utmost sincerity as a thanks to two particular staff members at…read morethis Holiday Inn Express location, Debbie (the manager) and Melissa (the front desk). I made the wrong reservation (absolutely my mistake while entering the dates). Both Mellissa and Debbie went out of their way to adjust my dates; otherwise, I would have paid double. Hotel and room were spotless; breakfast was warm, ample, and excellent; the bed and pillows were comfortable; WiFi was fast; and, above all, quiet for sleep.

We had such a nice stay here, using our IHG points. The hotel is well-kept and every employee we…read moreencountered was very friendly. Breakfast was bountiful: - two types of omelettes - sausage - pancake making machine - breads - yogurt - fresh fruits - COSTA fresh ground coffee - and more more more! The lady working the breakfast was really friendly...tip her. The room was immaculate. I would definitely stay here when in the Dallas area.

Decent location, not a bad drive to the rental car center; there are a lot of gas stations on the…read moreway. The room was comfortable. The staff were friendly. There is free and ample parking here. They had breakfast, but I had to leave before it started. I'd stay here again.

Sporting a modern and relaxing vibe as soon as you walk in Tru by Hilton is nothing less than…read moreamazing! The lobby had the cutest hanging chairs and tons of comfy seating! I was able to add my mom to the reservation so she got there before me and was already raving about the room as soon as she stepped in--and I see why! The room was huge with two comfy queen beds, plank flooring, flat screen TV, and generous sized bathroom with a large shower. Every item in the room down to the fridge and microwave were thoughtfully thought of. Despite not having our luggage my mother and I were able to get a great night's sleep especially with the help of the amazing front desk staff. I love that they have a shuttle to the airport and a very generous breakfast! I absolutely loved the chicken sausage and oatmeal. I wish we could've stayed here longer, but this will be our go to spot from now on! Thank you for truly an amazing stay Tru!

My company booked me for two nights at this property, which is not far from DFW Airport, for our…read moreconference. I liked my room. It was clean, the amenities were sufficient, and the bed was comfortable. The room came with one coplimentary bottle of water. There are no stairs near the elevator; I felt guilty about having to use the elevator for my second-floor room. The stairs required walking out of the building. Odd. The front desk staff is friendly and helpful. I dined at the only restaurant bar for dinner. The lone bartender/server, Tom, was friendly and attentive enough. I enjoyed the Four Points martini (with pineapple and blue curacao) and appreciated that they were running a daily menu special as an additional option to their small menu. The salmon was good, but it was a bit dry; the spinach and sauce balanced it out. The mac and cheese tasted like something out of a box -- I assumed it would be an adult version, with better cheese and some crumbs on top. This being Texas, I hoped the menu would at least have two barbecue choices and some onion rings, perhaps. In the end, having the restaurant was convenient. I could have gone out to the restaurants in the nearby mall, but I was too busy and tired to do so. I did not have enough time, but I wish I had tried the inviting pool in the Texas heat. I would find time to do this, as well as do a quick gym workout, next time. The banquet servers were equally eager to please and the food was good. The hotel's Wi-Fi is reliable both in-room and in the conference rooms. However, the conference rooms lack charging ports. We had roundtable setups, and most of us brought our laptops. It was challenging to find charging stations or ports. There were few and far between on the walls. If there's an improvement to modernize the facilities, this should be it. Nevertheless, this hotel is one level up from a value property, and it is nice enough for both business and leisure stays, IMHO.

Extremely disappointed with this hotel! My room w was on the 3rd floor and had a horrible smelled…read more A smell that never went aware. I found out from other guest the smell is actually Sewer Gas that was coming up in the shower and bathroom sink. No matter how long you ran the water the smell was still there. Many of the rooms had the same smell and when I complained to the front desk they acted surprised. I was told by other guest they too had complained the day before, so the front desk is very aware and does nothing.

I travel to north Dallas with some regularity and I have found a gem of a motel. the rooms are not…read moreonly clean and well maintained, but welcoming as well. The staff goes out of their way to make sure your stay is a 5 star stay. Hot breakfast every morning with all the standard American breakfast foods. Located right off the highway it is surprisingly quiet. Great Vietnamese food, American food, and Mexican food are nearby. Gas and convenience store right next door mean you can gas up and pick up anything you forgot - and still not get up early!! Yes, Yes, Yes - Miss Cindy and the rest of the great staff

The man behind the desk was extremely rude and aggressive when it came to discussing a simple…read morematter. Then the lady that worked with the food decided to say something to my children which are minors. I asked for them not to speak to my children, after which the "manager" Chris called up to the room and said we had to check out. No one should spend money where staff feels they can be disrespectful and you not be able to address it and they deal with it in a professional manner.

Not recommended. Got sick and we had to change our stay to another place…read more Smelling bad. Chairs & couches, and tv are really old & not usable. Dirty floors, broken toaster; dirty stove, utensils not clean & are with previously cooked food.

Pros: Location, size of room (we had a two bedroom two bath room that was amazing size.) This is…read morethe first hotel I have stayed in since COVID that actually cleaned your room during your stay. Breakfast was pretty good, and free so even better. Every staff member was friendly! Cons: This place is very gross! It smells absolutely horrible in the halls. Like a mixture of weed, urine, and animals. We stayed on the 3rd floor, the last room, it was the 2 bedroom 2 bathroom. The room itself was decently cleaned besides the fridge. But outside of the room and all the way down the hall was the most horrible smell ever! I complained twice and it was never fixed during our entire stay. I think the person across from that room lives there long term and has animals that caused that awful smell. It was very bad. Also the front area is gross, peek the ceiling fans! I will say, the housekeeping ladies were cleaning every single time I saw them but I think so many people live there long term and its hard to keep it nice. Also, the elevator is a long ways away and my grandmother is handicapped. It was hard to get from the elevator to the room. The other one is broken.

This review is for their bistro. I've stayed at Courtyards numerous times and always order the…read moreoatmeal. This oatmeal was pure mush. Served with a lone spoon in it, no napkins, no side of milk, no brown sugar, and the maple syrup already in it. Grabbed some napkins from the coffee stand and requested milk. Hardly edible. Coffee was cold but that's ok as I can dash quickly.

This hotel is nestled in the heart of suburbia with picturesque and tranquil surroundings. In fact,…read moreFlower Mound's river walk area is about as quiet and safe as it gets, so if you're from out of town and trying to decide on a place to stay, you won't find a better neighborhood. Parking is free and spaces are abundant in both the hotel's lot and the nearby parking garage. The lobby and lounge areas are clean and inviting, decorated in soothing earth tones with modern furnishings. There is also a massive ballroom, ideal for weddings or business functions (I'm unsure of the exact capacity though). Full disclosure - I have NOT stayed in any of their rooms. I have only come here to attend special events. Therefore, I can only speak about those experiences which include the food, drinks and the serving crew. The food they provide is tasty although not particularly fancy or gourmet. It's about what you'd expect from a casual 3.5 star restaurant. The servers are good about keeping the containers topped up so everything is fresh and hot. They also waste no time clearing away empty/dirty dishes. I had to purchase my own drinks from the small hotel bar since alcohol was not included in the banquets I attended. While the selection is limited at least some basics are available. Of course nothing is cheap! If you aren't attending a catered event here, there are far better options to get food and drinks by venturing out to one of the nearby restaurants. Several are even within walking distance.

Check-in started not so smooth when the front desk couldn't find our reservation. She couldn't…read morebecause I had made it for the following day. So, ALECIA assisted us in getting an additional night. I was going to get another hotel since I had an IHG free night, but we stayed here mainly due to her! She was so personable & professional! The room was clean and comfortable. There was quite a bit of TV channels. Finally, the breakfast was really good with a generous variety.

I rated this a five star hotel compared to other hotel stays that I have had previously. The…read moreproperty is well-kept and clean. My spouse and I were really pleased with "A" (can't recall her name, but it began with an "A". She appeared to be the evening shift front end manager. The room had ample accompaniments, nice soap and shampoo. Bonus : there was a microwave. One thing I really liked was the blackout roll down shades. Don't forget to set your alarm, or you won't wake up. Ha. The entire room was "roomy" and the shower had nice hot water - good when it was so cold out.

We stayed here recently for a "staycation" at it was just ok. Our check-in experience was good. I…read morewaited about 15 min in the main line, but I forgot I have elite status through Marriott, so my wait could have been shorter. Carlos was friendly and upgraded our room after discussing we were staying there for our anniversary. Very unexpected and very kind. Our room was on the 8th floor overlooking the atrium. The room was huge, with a living room, separate bedroom, and a gigantic closet. There were a lot of noises in the room (popping and drill noises). We were close to the elevator, so not sure if it was that. Part of the hotel is currently in the renovation process, so it could have been that too. The drill noises stopped, but the popping noises didn't really seem to go away overnight. There was also a bright green light (smoke detector?) that flashed every 12 seconds or so. The rugs in the room were coming up at the edges so you had to be careful where you were walking. We had several near misses and one fall. The main issues we had were with dining. We started at the outdoor pool and ordered a few drinks. My parents arrived after us and ordered some drinks as well. Since we had the same last name, the bartender didn't ask for their room, they just went off of the last name and put everything on mine. A manager came by and got it situated fairly quick. We wanted to try the riverwalk cantina for dinner Saturday night. They didn't take reservations so we showed up around 5. They were buffet only, even though the menu scanned from the QR code in our room and on the Gaylord app showed a full menu. While we enjoy Mexican food, paying $110 for 3 buffets seemed too much, so we went to the Texan Station. The amount of time we spent waiting for the bills to be corrected really put a damper on what should have been an stress-free anniversary celebration "staycation". It definitely doesn't make us want to come back for a staycation anytime soon.

My oh my this place is something else…read more.. My husband had a work conference here at the Gaylord Resort and Convention Center so we packed our bags and my toddler and I came too. I was looking into pictures of this place and was so confused as to what was the resort and what wasn't. There's no way all these pictures that look like different places can be all in one place... well my friends... it is. As we pulled up, I realized just how big this place is and I got really excited to go inside and finally figure out what's what. This place is gorgeous. Part of it looks like a lodge, part of it looks like a mall, part of it looks like a convention center... because it is, part of it looks like a hotel, part of it looks like the riverwalk, etc... and yet it all blends together seamlessly. There are 4 main restaurants, at least 2 bars, two coffee shops, one is also a marketplace, shops that sells clothes, a kids store, an arcade, a spa, a gym, a FedEx business center, an indoor pool, an outdoor pool, another restaurant down the street that is also part of the resort, a water park down the street that is part of the resort... I'm FOR SURE forgetting something... or multiple somethings. There's no way to do it all in a week while also attending a conference. So we didn't hit up everything. It's okay though, my toddler mostly wanted to just walk around. Nonstop. There's plenty to see by doing that. There's a scavenger hunt that you can do, a virtual animal safari, model trains that we stopped to watch multiple times, a mini Build-A-Bear Workshop right in the middle of things... I'm telling you, this place has it all. We arrived on a Monday, left on a Friday, and didn't have enough time to do and see everything. We ate at 3 of the 4 main restaurants. We tried to eat at the Riverwalk Cantina - and I was admittedly most excited about that one. However, the first two nights they were having a buffet. We wanted to order from the menu. We said we'd come back. The third night my husband had a business meeting at the steakhouse so that was a no go. The fourth night we went down there to eat... they were closed. Getting ready for a private event. *sad face* We left the next day and never got the chance to try it out. Things are a bit pricey, but you pay a convenience fee, and the fact that they literally had everything we needed in one place without leaving the resort was just that... convenient. So I wasn't complaining, especially with a two-year-old in tow. Even the option to have food delivered to your room was great since I could order breakfast to be delivered before my kiddo woke up for the day. The room was nice. It was pretty modern and spacious. We were on the first floor so it was also convenient. We didn't have a fancy view. It was a side parking lot, but the fact that it was part of a block of rooms reserved for the conference meant that we weren't expecting a room with a view or anything. I slept comfortably, but brought my own pillow which I believe was a big part of my comfort. My husband said the typical hotel bed was too hard. It wasn't as enjoyable of a sleeping situation for him. I could've stayed longer and been just fine lol. Anyways, I know this review is very long and I'll cut it off here, but I will say that there are so many more things I could say, but you just have to experience this place for yourself. I will review the restaurants we tried separately. Texan Station Sports Bar & Grill Zeppole Old Hickory Steakhouse