Upon cancellation of my subscription I spoke with Matthew in billing, and he promptly understood my concern of my cancellation. However, later on in the future I'm definitely reuniting with Greenix because my issue with the bee hive was handled by Nik along with those other ugly creatures. As a result, I recommend Greenix as a service that each customer will be happy that they did. Thank you read more

Hopefully, you will understand why more than ever. I trust Yelp reviews versus Google reviews. If I could give this company a -10 review, I would!! They suck! On May 14 around 7 PM in the evening a young gentleman came to my door, his name is Landon Herrick. He is working for a pest company called GreenIX He had a nice little picture of all the kind of bugs that they're gonna exterminate for me and get rid of the ants and they'll do the inside of my house and the outside very convincing. So while in my living room, I looked up on Yelp with the Revue of the company was. 1 star I asked Landon what kind of scam are you trying to run on me? He quickly pulled up Google reviews on his phone and he showed me generally 4 Star reviews. I told him that I was very leery now of his company because I trust Yelp and that I'm a little elite reviewer on Yelp. I then asked if I'm not happy with your company. How soon can I terminate this contract? Landon told me within three days. Now I have to admit in the Yelp reviews it discussed how difficult it is to cancel your contract and to avoid high penalties and fines. I know that I have a very good attorney and if they refuse to cancel this contract if their service sucks, I won't hesitate to sue them So after I signed the contract and Landon leaves, I get an email that tells me that the technician will be at my home on May 15 between 8 and 10 AM. My wife said that's fine because they don't have to leave till around 11:30 or noon and that should give this technician plenty of time to do his work. Now wouldn't you think that the very first time you go to a new customer's home you would certainly keep your appointment time? This guy showed up around 1145 just before my wife had to leave. I told Monica have him leave and not do anything and I will be canceling the Contract. So I'm on my lunch break at work it's 45 minutes. I called the company. I'm placed on a long hold and then finally someone named Angel answer the phone and I told her all my issues with the poor customer-service I got on day one and she said well I need to talk to my Account executive to cancel the contract and put me on hold. I was disconnected I call back I get another representative who pretty much says the same thing you have to talk to one of our Account executives and she put me on hold. I was on hold for like about five minutes and the same girl comes back and says we're having a high volume of calls right now. Can you call later? I said well what about you guys call me? She said yes we can do that and I said OK please call me at 3:30. This escapade ate up my 45 minutes of lunch. So at 3:30 does my phone ring? No. At 3:35 does my phone ring? No. At 3:40 does my phone ring? No. At 3:45 does my phone ring? No. At 3:45 PM I call Landon and tell him this is some of the worst customer-service I've ever seen and I'm sorry but we won't be doing business in the future and you're gonna get a terrible Yelp review from me I didn't get a call from GreenIX so again I call and go through the same representative telling me after being on hold for 4-5 minutes now I have to go on hold again and wait for an account executive. I failed to get this lovely lady's name, but all she did was argue with me about not canceling my contract!! coincidentally that's exactly what the previous Yelp Revues said. I told her quit trying to resell your company. There's nothing you can say or do to me other than "sir. Your contract is canceled" that I want to hear and AGAIN she tries to re-sell her company and why I shouldn't break my contract, but never said I'm gonna take care of it, sir. Have a nice day. Now I get very angry and this peach of an account executive says sir I am gonna have to put you on hold because your language is just nothing I have to listen to and I said of course just cancel my damn Contract I don't wanna hear from you again either and then she placed me on hold. I hung up Hours later, I get an email that my contract is canceled. NEVER DO BUSINESS WITH GREENIX!! Save yourself read more

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Worst experience I have had with a company. Terrible service, terrible customer service, terrible terrible terrible. Called to cancel my account and they said they were gonna charge me $300 cancellation fee. Lol Do not use this company, they are scammers!!! read more

Been a customer for 9 years at what originally was a fair price. They slowly kept raising the prices to the point it was double what I originally signed for. A year ago they convinced me to add rodent protection but didn't explain to me that that meant resetting my original contract. The pest protection has only been average at best so I decided to cancel. They have billed me a $498 cancellation fee since they say both of my contracts are too new. Never will I return to them with this business behavior. read more

Company unprofessional dont do service or even show up after first visit yet continues to bill you following months call to say been billed two months without service they want to say we give you two m9nths free service after already breached contract already billed me for the two months service so two months service isnt free already paid for it . Wont patch you thru to supervisors and then say if you discontinue there service they dont provide we will bill you amother 300 to cancle membership. Beyond dissapointed and way past aggravating worst choice made all year read more

Horrible business. Stay away! Over priced and poor service! The customers support person makes you go through hoops to cancel or change service. Took 30 min. for a simple cancelation call. Go somewhere else if you don't want to be subject to high sales pressure, high prices and poor service. read more

Poor Customer Service!! I'd give them a minus if possible, Had a service last week for yellow jackets. Specifically requested they not come when we were not home and they came anyway - or at least put a pamphlet in our door that they were here but... no change in our yellow jacket infestation. Can't seem to get anyone to talk to at "customer service" number despite numerous calls, Poor service... poor quality, no value!! read more

DON'T EVER LET THEM HAVE YOUR CREDIT CARD NUMBER! They charged me over $200 for their $99 first visit. Trying to resolve it with them was impossible. I had only one visit. They claim I signed a monthly billing contract with them which they could never produce. I had to cancel my credit card to keep them from monthly billings, and overcharging me. read more

May 11th a sales representative came to my door at approx. 6 pm and I was interested in a mosquito / tick application. I wanted a one time application but ended up signing a contract for 12 months around 6:53 pm. I was told I could cancel at anytime however I would be responsible for any discounts I had received. First service was scheduled for May 12th, the first service call of the day. 5 hours later on May 11th 2026 at 11:45 I sent a text canceling their services. Which according to FTC law I have 3 days to do so for door to door solicitation. I got a message back saying the office was closed and their office would be open at 6 am. I resent the text at 6:44 am this morning, May 12th confirming I want to cancel the order. I was told the person would knock on my door confirming they had been here and as of 9:30 am this morning I have not heard a knock on my door. I can only assume they have not been here. Per the law I believe I have to mail a follow-up letter to their office canceling the contract. My daughter and son-in law are both lawyers who I will talk with in case I have an issue with Greenix. Based on previous reviews I am anticipating an issue. If I do not have any issues I will modify my rating. I suspect they probably wanted to provide the service asap so they could say I had already utilized their services and the contract should stand. read more

Worst pest control company. Sales people are dishonest and disrespectful. Look elsewhere.

I am a 75 year old woman who lives alone...signed up with Greenix control for mosquitos control on my very small deck. They sent out Ryan on April 22 2026 for service...convinced me I needed extes Extensive service and charged me double. I was charged 79.99 and every month after. NO service in May but was charged on t My credit card 79.99...it's almost June 22 and they are going to charge me again.When I contacted Ryan he said he has been busy. I have cancelled myaccount due to fraud and told them everything They are telling me they want to keep my service and cut a deal. I told me I want my 79.99 money back for services I never got in may. Will go to court if I have to.i am tired of being scammed. The case mgr Andrew was very patronizing read more

Avoid this company like the plague. I had a yellow jacket nest right outside my house which was disturbed, resulting in 100s of them swarming the property. A very dangerous situation. "Charles" charged my credit card and promised that someone would be out by 5 p.m. When nobody showed up, I called back only to be told the tech was sick and they would have to postpone the appointment. By that point, it was too late to secure a different company's services. We'll see if they refund my money -- based on the other reviews here, I have my doubts. read more

Never do business with this company. Look them up on BBB & look at the reviews! If you ARE thinking about doing business with them, READ THE CONTRACT BEFORE SIGNING. Initial sign-up cost was $149. Cost was $349 but they gave me a $200 discount, tring to make me feel like I'm getting a great deal. Ha! I have had 2 treatments to date. You wind up paying a MONTHLY payment, but only get treatment quarterly. Not right as far as I'm concerned. Give me treatments and I will give you payments! Realizing that I'm paying every month for treatments received quarterly, I told myself that this is a bad deal. Tried to cancel a couple of times. Account manager lowered my monthly payments from $69.99 to $59.99. I agreed reluctantly & then decided - nope! I want to cancel. After another couple of emails, and another phone call, I finally got Greenix to agree to cancel my account. However, the cancellation fee is $299. I haven't yet decided how /if I will pay this fee. I'm angry at myself for not paying attention to the contract better. Too, I didn't think it would be this difficult and expensive to cancel from a pest company. I'm a 77 year old widow & tried to explain to the account manager my dilemma with the cost. Didn't matter. So to date, I have had 2 Tick/Flea/Mosquito treatments and one "all the rest of the bug & insect" treatment. If you add in the $299.00 cancellation fee, I will have paid $519 for 3 treatments from a pest company. read more

PLEASE! look at the better business bureau complaints before using this service. You will thank me! I am out a lot of money and have more bugs than ever ! THEY CHARGED ME $376.00 TO CANCEL! It's money down the toilet,but worse, at least the toilet works ! read more

Absolutely terrible - they are a joke. I reluctantly signed up and after I signed up was told that early cancel would cost $249. I had them do the first service. They said they would take about 45 minutes clearing webs and applying treatment etc. they were in there truck for 15 minutes then spent 10 minutes treating my property. Afterwards, I have more ants and spiders. I called to cancel and more high pressure to continue. Once cancelled, I got an email that my credit card is charged $249. I know of no other service that thinks this is a legitimate way to do business. Sorry but this place is absolute junk. I will be calling my cc company to reject payment. read more

it's not looking for me they were supposed Tj come out yesterday.Rescheduled me fir today no one ever called to let me no if there running late still no service today not professional.Im goung to find some other service read more

This is a review of the Detroit location. This company is a scam. During the sign-up process, they told me if I signed up for 4 service appointments, they would offer a warranty. Despite this, they refused to provide a warranty at the end of the service. They refuse to honor their promises despite repeated calls. read more

I received numerous messages from my community members throughout the day that there is a suspicious person going door to door in the neighborhood. I live in an older community and we try to stay informed and watchful. Finding this person still going door to door 8 hours later I had to stop and inquire. I explained the situation and concern to which the guy replied that he is just a salesman and they get dropped off in communities to sell what they can and he wouldn't be getting picked up for 2 more hours. How can you trust a place that dumps their people on communities and strands them? Shady business practices read more

Jason came to the house today. He texted prior to give and eta, he arrived and explained the services that would be provided. The service rendered was impeccable. read more

They keep charging me and won't reimburse me!! I have canceled with them probably 10 times. I I get an email confirmation the next month they were overcharging me to begin with. They absolutely never took care of the B problem I had. Every single time I talk to somebody I had to start from the beginning. I bet I have spent 20 hours on the phone with them. last year they had young kids coming to my too that were not professional at all. They literally like they were going to a fish concert and I don't mind that at all, but I don't really want that stranger at my house. And half the time they didn't have what they needed in van. And when I complained that I still they told me it was normal. That is not normal. My other friends have bug protection, and they've never once had a single problem and it cost less. 100% a scam!!!! do not do it. Do not do it. Do not do it. the worst company I have ever worked with in my life read more

FIRST OF ALL I want to say that the technicians are fine I actually feel bad for them because I assume if the company treats the customers poorly they are probably worse to their front line workers. THE COMPANY ITSELF IS TERRIBLE. I would give 0 stars if I could. Where do I start? First of all I am mad at myself for only reading the customer reviews on the company website, trusting a nice salesperson when I was desperate, and not reading the fine print on the contract. I was very distressed about a pest problem that I wasn't able to handle on my own and just happy to have help coming. During my initial call I was told by Greenix that "it was my lucky day" because they had a $200.00 off special... yea right. I signed up for an initial $499.00 for 4 weekly treatments followed by $49 per month for quarterly follow up Because it was highly recommended. I was told that"we are here for you. Don't worry we have your back and will take care of your problem." I was told by the nice salesperson that I could bypass the central number and talk directly to her at the local office if I had any issues. "I promise to take care of you" she said. Didn't leave me a local number to call and when I called the central number to ask to speak to the local office they said that wasn't allowed. Their scheduling is a joke after the initial visit. Was expecting a call to schedule my second visit....nope... I had to call them when I heard nothing for a few days. I Was told I would always get a 30 minute heads up before their arrival... nope...I got a text one time saying they were en route but no time and no call at all the third time. They changed the date on my third appointment with no phone call... just a text that I didn't read because I thought it was just a reminder about the appointment I had already scheduled. The text gave no time for the changed appointment. It was just by luck I was home. What if I was unavailable that day or time? Next week is my final scheduled weekly treatment. I asked what happens if my pest problem isn't resolved. I was told I would have to pay for additional services in addition to the $49 per month that I will be paying to have them come out quarterly. What?.... Never in a million years did I think that I would pay $500 initial dollars for them to take care of my problem only to find out if they don't deliver I would have to pay more. WOW. When the initial person came out to inspect and assess the situation he should have told me there was a possibility it wouldn't be resolved in a month. In addition you can't cancel your yearly subscription without a huge penalty....and by the way... I just read the fine print which says that THEY WILL CONTINUE TO BILL ME $49 PER MONTH AFTER THE INITIAL SUBSCRIPTION IS UP UNTIL I CALL AND CANCEL. Shame on you GREENIX. I will do everything in my power to get the word out about your practices BUYER BEWARE read more

I'm a new client, the first time the guy did my house he wrote he bad applied the pest control inside my basement and garage, when he didn't. I had to call them to do a re visit because of spiders in the basement. The guy didn't had enough product to do the basement. He left and he wrote on the check list that he did sprayed the basement and the garage! I'll have to stick to the yearly subscription as I saw a lot of people is complaining about the cancellation. But for sure I'm not renewing with them. I don't think value is also good. They keep sending me bills to pay every two to three weeks. Not recommended at all. read more

Please never use this company they are terrible they tell you that they are using pesticide but they are using water and power what a waste l had a problem they sprayed the love it more came and more they were getting in my house l call them again they sprayed still no progress bees never stop coming l had to wait till the weather change to get rid off the bees and now I have to pay a 300.00 dollar cancellation fee l wish I can kick myself in the Ass for dealing with them lesson learned. Please Please beware of this company greenix this company need to stop using people because we work hard for our money. please don't be a fool like me read more

They guaranteed their products to work and when they don't they make you pay for additional treatments and beware of the $$$ cancelation fee. Just go somewhere else. Don't waste your time. read more

I have been receiving emails and text messages from this company after cancelling my account. I paid 69.99 for an initial treatment and cancelled within 3 days per the contract. I have the emails and dates between me and the company. Yet the emails keep coming. I've tried calling but somehow I reach them after business hours even at noon? Weird. Do not go with this company. read more

Hidden cancelation fees, never fully completed service as described. Very poor experience.

We have had a total of 5 reservices since May because of Greenix's warranty. Recently we had one and 4 days later the issue was worse. They get you to sign a 2 year contract by promising cost reductions in immediate services. $2400 for 8 services that don't do what is promised? We got screwed read more

This company sucks, period! I was told one thing and they never delivered! Bottom line, they stole my money and I still have bugs!

Do NOT sign with them. It is nearly impossible to cancel even when your contract is up. I had to pay a cancellation business.

this company is the biggest joke ever. They do not treat bugs or insects whatsoever. They claim they put down product to kill ants spray for gnats and for us to expect to see more after disinfecting before it gets better. We have contact them several times to get out of our contract and they refuse they charge to get out of contract. It's not a rough company at all. Do not waste your money or time. and each visit they try to sell you more services. Again, don't waste your time or money. They're unprofessional and don't care how poorly their service is. read more

This review is for the Rochester Hills location. This company doesn't even deserve a one star, but I had to choose it in order to post this I would not recommend this company to anyone they came out to get rid of bees in our home. We called two weeks later because the bees were not gone and they said they would not come out not unless they charge the full price again. They have no guarantee where most other companies have a 30 day guarantee. if you have any kind of pest issue, I would highly recommend that you do not call them! read more

Greenix sold my mother in law a predatory 1 year contract to deal with bees by her front door. The guys came out twice, and the problem was still not resolved. It was very difficult to schedule another visit, as their reporting said the problem was taken care of and we ended up having to go with a competitor to actually take care of the bees. Now she is being charged 60$ a month for the rest of the year, and they haven't come back out like they said they would. The salesperson told her they would come out monthly and quarterly and spray for pests inside and outside, but they haven't been back since October because according to their customer service, YOU have to call and schedule these services. So far it's cost $400 in 3 months, and the problem wasn't even resolved by this company. Now she wants to cancel the contract and is told she has to pay another 400$ to cancel it, but can add services or coupons if she wants. She was told they want her to be a satisfied customer, but since they can't do what she needs them to do she's going to remain unsatisfied. I would recommend literally any other company over these guys at this point. At least the other company we went with didn't trap an elderly woman on fixed income in a predatory contract. read more

The sales rep misrepresented the service as being one time service and signed an elderly lady on fixed income for 2year 70 month contract. When she called to get out of it they said she would have to pay 300 to get out of it. Crooked if you ask me read more

i wouldn't even give them 1 star but you have to choose 1. greenix will get your credit card number and just keep charging it erroneous charges and when you try to cancel they wop $100 s more dollars on your card for a cancellation fee. they are a big rip off avoid at all costs. they get you to sign a techs phone contract and then they charge more than they told you at the door. i never got a copy of the contract. i can't believe this company stays in business. tried to call the guy that came to my house to find out why the monthly charge was more than he told me and he would not return my phone call this is a scam company read more

really effective service (mosquito spray) and kind in-person service. However, they overcharged me 200$ and refunded it (after a battle) but the very next minute recharged me. still trying to get my money back. :( read more

I signed up for Greenix Pest Control, scheduled for service between 8:00 AM and 10:00 AM. By 10:15 AM, there was no communication about delays. I received a response 45 minutes after my follow-up texts, and no clear info was provided over the phone. The technician finally arrived at 4:15 PM without prior notice, disrupting other work on my investment property. Despite contractors working in the crawl space, the technician insisted on doing the job. This lack of communication and missed appointment jeopardized my financial investment. Greenix entitled themselves to a year's pay and failed to communicate with me to find a resolution. I put far too much faith in this company too quickly. Contesting charges and reporting to BBB. Greenix's poor service cost me $800 and wasted an entire day. Avoid this company. Edit 6/21: Account closed and refund issued read more

DO NOT USE THIS COMPANY. I had their services for 6 months and they didn't catch a SINGLE rat. They took advantage of me while I was in a panic state about rats being in my house by making me pay HUNDREDS of dollars to have someone come out to "inspect" the issue and literally set 3 traps in the house. THE TRAPS THAT COST $3 at the store. At the same time they roped me into a $66+ monthly maintanence program to put boxes outside of my house to "deter" rats. They them filled those boxes quarterly, but you have to pay monthly for them. Then to cancel they charged me over $200 to cancel. THEY NEVER CAUGHT A SINGLE RAT. A COMPLETE SCAM. read more

Just say no! Wanted some help with earwig, tick, mosquito problem we were having. They quickly rope you into a 1 year contract, which you pay a monthly fee for, they do not come out to treat every month it seems random like when they have someone available (you still pay monthly if they come out or not). The last month of our contract someone came out to our house and said we seemed to have a mice problem and that he would like to set out mouse trap/houses we just had to sign off on them being placed and it would be an additional charge for the houses. I made the biggest mistake in signing it, come to find out whatever we signed actually renewed our contract for another whole year (which we were not aware of, we were told it was just to place the mouse houses). I refuse to pay for something I did not agree to and was not made aware of. They are now threatening to send me to collections which is absolutely absurd since they haven't come out here since I stopped paying there ridiculous monthly fee that I was not even in agreement with in the first place. STAY AWAY THIS COMPANY CONSIST OF SCAM ARTISTS!! Update: They are now sending us to collections, anyone who is looking into this company for services please do yourself a favor and don't under any circumstances fall for their sales schemes, it is truly an awful company read more

Absolutely loved the guys who came out. Super polite and communicated well. As for their support and scheduling services? Horrible. Spent way too long on the phone, multiple times, trying to get one issue resolved and then trying to cancel the services I was paying for. So disappointed. read more

I signed up for standard pest control. Then we saw ONE mouse. They actually created ANOTHER FULL CONTRACT for the rodent control. I just noticed my monthly bill and it was $50 for dsthe pest control "contract" and another $39 for the Rondent control "CONTRACT." I called to cancel and was told there is a $249 cancellation fee PER CONTRACT!! They want $500 to CANCEL my contracts!!!!!!! DO NOT DO ANY BUSINESS WITH THESE PEOPLE. I will be making up T-shirts with say GREENIX PEST CONTROL SUCKS. read more