I am terribly disheartened at this company. I called one day after discovering I had an issue with either carpenter bees or carpenter ants. I spoke with the owner who stated he could come out to check. When he arrived, he did not know what left the shavings. He didn't think it was carpenter bees. "Could be carpenter ants", "probably not termites." Immediately I felt uncomfortable because if this is your area of expertise, you should know what the problem is. The issue was in my ceiling/rooftop and never once did the owner get a ladder to even look at the problem.
He continued to give very vague, generic responses when I asked about the issue. I asked a couple of times if he was going to actually treat the issue and he kept stating he would "treat the foundation". He mentioned I had some wasps, again, not the issue I was concerned about.
He went out to the truck and came back with a store bought spray (I have tried these in the past and I was seeking a larger scale treatment). At this point, I was extremely uncomfortable and I told him I had rethought the treatment. He had originally told me the issue was a tree I needed to get trimmed, so I figured nothing would get resolved before I got the tree trimmed. I also asked him if the spray was eco-friendly (he had told me they used eco-friendly) and after a lot of flustered responses, I realized the treatment was not (due to individuals in my home with medical needs, I am unable to use high level chemicals).
He laughed and sarcastically said "well, you still owe me $125" for the visit. I was NEVER told there would be a charge for the service call - and while I completely understand and was prepared to pay, $125 is outrageous for a 10 min visit.
My 20 year old son was with me and asked the owner what we would be paying for. He had also been concerned that the issue was never addressed. The owner then told my son to stay out of it. I interjected and said "please do not speak to either my son or me that way while you are on OUR property." He continued to try and argue with me and I told him "No, this is not negotiable, you will not speak to us this way."
There is zero respect or knowledge with this company. I have left reviews and had his wife (the co-owner) respond to me stating horrific, outright lies about my home (calling it unsanitary). I am outraged that someone would treat anyone like this. It speaks volumes over who they are as people and consequently as a business. I was willing to pay for a service, but when I do, I expect 100% expertise and respect. read more