So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

If you want to go with a company that knows their products look no further. I had Cody out to my…read morehouse while walking through I showed him what I wanted. With his exceptional knowledge he was able to suggest the wireless setup since I didn't want wires in my man cave. With the way local cable companies rip you off Cody saved me approximately $60.00 a month on my cable bill. With the extra savings I was able to setup a TV outside on my patio and order the Sunday NFL ticket. Talk about the $$ package thanks Cody and your staff. I recommend giving Cody a call today if you want good service while saving $$$.

I want to update my review because after years of being very happy with Customer service from Cody…read moreI want to warn people to beware. I am not sure what has changed for him and his business practices but he has gone from being upfront and stellar with customers to not being truthful or at least not being completely truthful and then not following up on what he says he will do to make it right. It has been several months now because I had hopes that he would follow through but it is clear that he is not going to. Beware if you are a current customer and want to upgrade call company directly and go through them so you don't have to figure out what is truth and get caught up in Cody's shady practices. You may not get the deal Cody says he can give but considering he doesn't follow through it won't cost you the hundreds of dollars extra it cost me.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

BEWARE faulty equipment provided by DIRECTV! We've been…read morewith DIRECTV for 21 years and last year and again this year we have had major problems with our equipment. Last year it took me multiple phone calls, being switched from one person to another over a month's time to finally get faulty equipment upgraded. Despite the fact that we have two accounts with them, have been loyal customers with them for 21 years, & have paid for their added "protection," plan DIRECTV will NOT upgrade our faulty equipment (YES- AGAIN!!!) this year without charging us for the upgraded equipment. They want to replace it with the same faulty equipment we have been having trouble with. They obviously DO NOT value loyal customers. Fair warning to anyone considering DIRECTV: they use outdated, faulty equipment and after charging you for their "protection" plan want to charge you again for upgraded equipment! I'm going to switch to Xfinity as soon as my contract with DIRECTV concludes!! MY ADVICE. . . AVOID DIRECTV LIKE THE PLAGUE!

Switched from Verizon to spectrum phone last week. I thought I was trading in my old phone for…read more$135 toward the new purchase. When the self addressed envelope never arrived I called spectrum and they said an error was made at the store and you have to go back. Well I am now at the store and they admit it was a Spectrum error but will not make me good for it. I was quoted $135 but they say they are not authorized to give a credit even Though it was their error. That is very bad business. Looks like I should have stayed with Verizon.

I still believe the internet price is high, but I have switched from Verizon to Spectrum Mobile…read more The customer service in the Saranac Lake store was very helpful

I had to quickly update the quality of my internet connection because of the COVID-19…read morecrisis,transitioning to working remote. Even during this high stress, high volume activity this company was under, I received a very friendly professional and efficient service. Everything is up and running in record time and all that seamlessly. Pleasure doing business with you guys :)

A wonderful company with great customer service and good products . They are there for their…read morecustomers and you get tv , internet and phone for way cheaper then you would pay with the big providers . . I am so glad I went with them and highly recommend their services.

I like the internet. Able to stream youtube with no buffering, so no complaints there. Cable…read moreservice is awesome. DVR can hold a bunch of recorded shows. Price is reasonable. I've no problem with in this 1 year 8 months of service.

We've had BT since early 2024. We'd had Comcast for over 24 years, but, their rates for internet…read moreand TV packages were out of control and continuing to increase. LOL...now Comcast is offering 5 years 1GB service for just over $50. They are feeling the BT punch and loosing customers. Too late Comcast, I asked you in visits at the local office, several times, to give us a better deal and you said your could not! Then I went to BT and glad I did. We ended up connecting an outdoor antenna for our local channels to the incoming Coax to our TVs from the now disconnected Comcast service. There's 28 channels broadcast over air in our area! As for TV packages, nope!.....Internet is all you need. We subscribed to 4 streaming services for all of our sports and movies and still, the BT 1 GB service plus the cost of all 4 streaming services still save us 75% off what Comcast was charging us. As for service and support, BT excels. We had a connection issue ongoing for a while (intermittent), but, they came to our rescue and although the tech had to come twice over 2 days due to finally get a few faulty wiring connections isolated and corrected, we now have 100% rock stable service at 1GB speeds and right at our plan. We can not be more pleased with how our BT service and support has been and will stay with them ongoing! Well done BT!

(Cross-posting from my Google review) I decided to switch from Xfinity to BT now that they were…read morefinally available in my area, and their prices were about the same as what I was paying but had slightly better speeds. I figured even though I'm not saving much money and speed isn't an issue, I'd rather be on fiber and supporting a local company. I had a minor technical issue / question and submitted it tonight using their support form, figuring I would get a call tomorrow or the day after. Instead, Roy from the technical support team responded TWO MINUTES later (this is at 8pm), answered my questions, and resolved the issue I was having with my account configuration. Their support is as fantastic as everyone says! In terms of the install; I called in December and they had pretty immediate availability. I ended up scheduling the install for early January and the install was quick and easy.