If I could give a negative rating it would be well under -10000000!…read moreThe ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!!

Twice they were supposed to come and twice they didn't come or call. Unreliable and irresponsible…read more This is in Quebec.

After two years they weren't able to extend the same promo. It was close to Fido but I had to pay…read moreextra for the Ebox modem rental. I've moved to Fido to try them out for at least a year. The cancellation process was very smooth. I'd say Ebox customer service was one of the best. The transfer process was just one phone call. The switch to Fido was super easy and simple. That will be for a separate review.

Stay away from this company. Service is the worst I have ever seen…read more They made an appointment to install the modem and then never showed up . Never sent me a message or phone call or email to let me know what happened. If it wasn't for me to call the next day they would have never calked me . When I called they said the install ran late and couldn't make it but would be there today . I waited all day and again no one showed up . I sent them an email complaint saying I wanted my money back so they never bothered to call me to find it why they just sent me my obligation of my contract. What a joke I had not even had any internet service from them yet as the modem wasn't even installed. i finally had to call let and argue to have that service cancelled and to send me back my money for the router. What a low rate company. Don't deal with these guys . Your bettyoff paying I little more to get better service. If I could give 0 stars I would .

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

The moment I became a client customer service went downhill, it's hard to even reach a…read morerepresentative using the chat feature, they just tell you to call and dismiss you. I signed up for a mobile plan, and ordered the SIM card. They said, I would receive it within 2-3 days. A few days later, I called because it hadn't shipped yet. Then they said it takes 2-3 weeks. I asked her to cancel everything, she told me she did. I asked for an email confirming the cancellation. She said they don't do that, but I will receive a cancellation notification of some sort. I then signed up with a new company, and within minutes of the call I received an email stating that the SIM card shipped. I called Virgin, they said they never cancelled. I asked them to cancel, and was told that they can't.

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.

Just an easy update to Oxio…read more It's been another year, still worth it. They only had one short outage this year, don't remember the reason, but it might have been the Rogers piggy back line. No changes to price, same time every month, no changes to service quality. Just as expected. All in all, super easy to manage the access point via the app. The hardware itself is a bit sensitive, if you hit it with the vacuum or when moving furniture, it can go into "reconnect" mode and go red for a few minutes. But it normally comes back online in a few minutes. Will check in again next year OR if I move, to give input on the transfer process. My referral code is: R65H8WG

I had an Oxio account for about 6- 7 years. They were good until there was a problem with the…read moreequipment Then things went really plummeted. I contacted Oxio and was connected with their AI. I tried to explained what was wrong but the AI didnt seem to understand. I asked to speak to a live person but it just continued to ask me how it could help me. After a while the AI wrote cannot help you and locked me out. I went to the internet page and cancelled my account. There were NO instructions about their return policy. I had, however, save the original box the equipment came it which had a return address in it. After taking a picture of the parcel I mailed it. I did not hear anything from OXIO until a month later when I was presented with a $322. Bill because they had not received the package. Apparently their warehouse had moved. Canada post put the parcel into Resolution and it would review on Oct. 29. I tried to have the parcel redirected but it could not be done. For the last week and a half, Oxio has made my life a living he'll. Everyday I would get 10 plus messages a day. Sent by 4 to 5 people. The harassment went on for over a week on either email and some text. ​ I

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

Me facture encore pour un service internet interrompu pour une autre compagnie…read more Ça fait 4 fois que je leur dit que je suis avec une autre compagnie et ils continuent de faire des prélèvements sur ma carte. Pire compagnie d'internet que je n'ai jamais connu

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

I pay almost 100$ a month for my internet and it never works, the download is at 1, speed is at…read more20, I have 5 things plugged and two belongs to bell. When I call they are arrogant the say everything looks good but on my side nothing works , cannot work or watch tv , paying for nothing , frustrating

If I could give 0 stars I would. We decided to switch from bell to videotron because of a great…read morepromo deal offered to us by a rep on the phone. Promo deal: 2 boxes (1 for each tv) cable+internet + 10 channels of our choice for 89$+TX. Installation day comes tech shows up with 1 box and says that if we want another box it's an extra 8$ a month. Called customer service, they would not honor the contract. The girl on the phone said what we got as a deal was way too much and that there was nothing she could do. Long story short. When we go to pick out 10 channels it says there's an extra cost. We called customer service again. (6times in total that day) Asking them what is going on? They then say that on the contract on their end there are no extra channels in our contract even though we have the proof in email and that they were not going to honor the original deal and that if we wanted the 10 channels we would have to pay 115$ instead of the original deal of 89$. All in all 0 stars. Do not recommend, they lied about the contract, we spoke to 6 different reps and decided to cancel after 6 hours. We will never ever choose bell.

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.