If I could give a negative rating it would be well under -10000000!…read moreThe ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!!

Twice they were supposed to come and twice they didn't come or call. Unreliable and irresponsible…read more This is in Quebec.

eBox is the reason I'm now recording calls…read more I signed up for Fibre 1000 at $65/month. Later that same day, I found the same service being offered for $50 and contacted eBox immediately. I specifically asked whether I needed to cancel the original order and sign up again to receive the promotion. I was repeatedly told no, that everything would be taken care of and that the $50 rate would appear on a later bill. Before the bill arrived, I spent roughly six hours dealing with eBox. Part of that was confirming that the promotion had actually been applied. The rest was spent trying to get a clear answer about whether I could purchase a second Beacon 6. Depending on the representative or department, the answer was yes, no, unsupported or someone else's responsibility. While I was signing up, it was basically: "Yes sir, of course sir, everything will be fine sir, there's nothing to worry about." Then the bill arrived at $65. I spent another two hours trying to get it corrected. There was an attempt to offer me $55, but eBox's final position was that because I was receiving a one-time $50 prepaid card, I was no longer eligible for the $50 monthly rate. That directly contradicted what I had previously been told. I had specifically confirmed that the prepaid card would still apply with the discounted rate. The gift card was always just gravy. At $65 instead of $50, the additional monthly cost exceeds its entire value in less than four months. Even at $55, the extra $5 per month wipes it out after ten months. The internet itself worked well, and the representatives were generally polite. The problem was the repeated confirmations, contradictory answers between departments and the lack of a proper resolution when push came to shove. After roughly eight hours of calls, I lost confidence in eBox and arranged service with another provider.

I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

An absolute disappointment. I chose Virgin Mobile for their competitive internet prices not…read morerealizing that the customer service experience would be so dreadful. I ordered my internet plan online which was followed up by a phone call where I was offered a 50% discount on my selected plan. I happily accepted and proceeded to book my installation appointment for Monday from 12h-17h. Come Monday, I waited until 17h and when nobody came I called Virgin. That previous weekend I had called their customer service twice to verify if my order was okay since I never received an email confirming so. They assured me all was well. When I called on Monday, the answer was a bit different. They said my order didn't go through and they had to redo it. After almost 2 hours on the phone with them, my order was placed. They said they were coming the following day between 17h-21h. Again, no confirmation was sent. I called and to my surprise the order didn't go through again. So we repeated the steps. Again, I spent over an hour on the phone with them. Finally my internet was installed on Thursday. That day I checked my account to see If my plan had been applied properly. To my surprise, I didn't. So I called and they assured me that when my bill was posted I would see my discount reflected. Got my bill and was charged the FULL AMOUNT. I called customer service and they said the discount would be applied in the next one or two bills. Until then I would have to pay the full amount. I chose to cancel my service immediately. The agent dealing with my case was awfully rude and condescending, and didn't even offer an apology. I never write reviews like this but I'm appalled by the lack of care for their customers and breaking promises about their services. Never getting services with Virgin again.

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.

Just an easy update to Oxio…read more It's been another year, still worth it. They only had one short outage this year, don't remember the reason, but it might have been the Rogers piggy back line. No changes to price, same time every month, no changes to service quality. Just as expected. All in all, super easy to manage the access point via the app. The hardware itself is a bit sensitive, if you hit it with the vacuum or when moving furniture, it can go into "reconnect" mode and go red for a few minutes. But it normally comes back online in a few minutes. Will check in again next year OR if I move, to give input on the transfer process. My referral code is: R65H8WG

Got our pavkage to set up their internet last week as we were on Telus but telus couldn't offer…read morefaster internet so we decided to go with oxio as they seemed good price and faster Internet. so I set up the box and they didn't provide a coaxel cable in the kit so had to go buy one, then plugged everything in and nothing so connected support via their website portal and you just wait and wait and they keep asking you for a six digit code but half the time they don't send it and I've been trying to get this resolved for almost a week an no one wants to help !!! Just go with a company that can afford to get real people to answer and help as these guys don't do anything but waste your time

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

Me facture encore pour un service internet interrompu pour une autre compagnie…read more Ça fait 4 fois que je leur dit que je suis avec une autre compagnie et ils continuent de faire des prélèvements sur ma carte. Pire compagnie d'internet que je n'ai jamais connu

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

I pay almost 100$ a month for my internet and it never works, the download is at 1, speed is at…read more20, I have 5 things plugged and two belongs to bell. When I call they are arrogant the say everything looks good but on my side nothing works , cannot work or watch tv , paying for nothing , frustrating

If I could give 0 stars I would. We decided to switch from bell to videotron because of a great…read morepromo deal offered to us by a rep on the phone. Promo deal: 2 boxes (1 for each tv) cable+internet + 10 channels of our choice for 89$+TX. Installation day comes tech shows up with 1 box and says that if we want another box it's an extra 8$ a month. Called customer service, they would not honor the contract. The girl on the phone said what we got as a deal was way too much and that there was nothing she could do. Long story short. When we go to pick out 10 channels it says there's an extra cost. We called customer service again. (6times in total that day) Asking them what is going on? They then say that on the contract on their end there are no extra channels in our contract even though we have the proof in email and that they were not going to honor the original deal and that if we wanted the 10 channels we would have to pay 115$ instead of the original deal of 89$. All in all 0 stars. Do not recommend, they lied about the contract, we spoke to 6 different reps and decided to cancel after 6 hours. We will never ever choose bell.

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.