If I could give a negative rating it would be well under -10000000! The ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!! read more

They upgraded my service and gave me a new modem and Wi-Fi hub. First of all they didn't set up my new service to be installed correctly. Then when I called the technician told me he had set it up and all I had to do was wait until the light turned green to set in the password and it would work. I did that; I tried every password could fin. (on the modem, on the hub and in the booklet) nothing worked. Iwill definitely be switching to Bell read more

Twice they were supposed to come and twice they didn't come or call. Unreliable and irresponsible. This is in Quebec.

they hit you with bs NEF fees even if you prepay 10 days before the bill and they do this all the time I ended up paying $400 in nsf fees that were not even correct just them trying to rob me on top of the bill. never again abs loan sharking their elderly for sure read more

Terrible customer service! We had distributed internet for a few years and while the internet was reliable, any time we needed to call customer service we were met with RUDE staff. My mother in law called so she could speak with the French representative and that was the only way we ever got even okay service. Our bill was jacked up TWICE without our consultation with no notice. The second time was during COVID where our bill went from 60ish to over 100 dollars! They weren't even going to tell us. We found out when we randomly called because we had planned to switch providers. They were clearly jacking up prices to rip off folks stuck working at home. Additionally, it is clear they do not maintain any type of call records because any time we would call citing that they had told us a certain price or promo, they would flat out say no. Just no. Never any other explanation. Terrible company and terrible rude people. Don't trust them. read more

Just got off the phone with these crooks. 2 months ago they were supposed to change my plan to a cheaper rate. They didn't and claim I'm making this up. Eat a dick you assholes, bye! Don't do business with them. read more

they are charging double price for not asking....... stay away for your safety...and cancelation another history..

service a la clientèle TRÈS DÉFICIENT au Quebec ... very poor customer service , the Missisauga office does not have any decent person to solve an issue . Overbilling , lost components , overbilling again , stupid automated custommer service AVOID THIS COMPANY unless you are ready to watch your monthly bill in details and unless you get a Quick exit contract RUN away .... after 2 experiences .... I am finally away read more

I am entirely satisfied with my recent connection to the internet. Being somewhat electronically challenged, they walked me through the steps needed to connect my internet and wifi. Unlike the negative rap posted in the reviews for this company, my experience was that they provided me with excellent customer service. Thanks Distributel. Diane Haddad read more

The worst internet provider on the market!! Distributel will provide u with slow internet and constant service interruptions. You will get absolutely terrible customer support, 45 minute to 1 hour wait on the phone!! They give you a reduced rate the first year then jack up the price. Absolute garbage!!! read more

Worse customer service. I have been using Distributel for 2 years; bought their modem right at beginning and it suddenly stopped working 2 weeks ago. They send a technician (from Videotron) who diagnosed the problem been the modem. I had to call myself Distributel to get a new one. The agent tells me that my modem is under warranty and that I will get a new one 1 to 3 business days. I get a call 3 days later telling me that the modem is actually not under warranty as it expires after a year of purchased, so they won't send it unless I agree to pay or rent it ( if I rent, warranty is active as long I rent the modem, *if was never explained those terms*). I ordered a new modem. 4 days later still no modem. I called customer service and they explained they send the modem to the wrong address in another province! Finally, after speaking with 4 different agents they send me a new modem to my address. Upon installation the modem was not working. Called distributel and the agent explained that will take up to 48 hours to activate the modem. After 5 days the modem is still not activated on their systems! I had been calling them 2 times a day to get updates on my file, One agent had the guts to tell me that if I was a videotron customer it would had been sort out in minutes. I'm working from home spend over 300$ on phone data, still no internet. It's definitely a terrible experience with them and by far the worst customer service I've ever had. I requested to get contacted by a supervisor but no one contacted me. How can a company expect to keep their customers with this terrible technical support? For my part I DO NOT RECOMMEND Distributel to anyone. read more

Very rude and incompetent so called Technical support. Customer service is no different-fake appologies. I have been trying to get all 3 services Internet, Phone and TV up and running for over a month and a half. The internet took over a week to be fixed. The router had to be sent back for a new one and the Entone TV box pixelated pictures and freezing. Said they were going to send another one and they did not. They don't speak English very well and they don't know the difference between turn off, turn on and unplug. If you have a button with on/off on it you turn it off or on. To unplug you are disconnecting from electrical source. I have spent 39 + days unplugging cords, USB cables, changing out my own personal cables for the equipment they told me was not damaged prior to sending it out by Canada Post. Outdated information with the set of instructions. You will spend hours and days with them on the phone with their so called trouble shooting. Will not refund my money. Will bill you $155 if you disconnect early although you have no service or to limited service. Bell Canada saying they need to do their job when Distributel outsource the complaints to them to resolve. The website does not provide you any additional assistance so you can resolve yourself. Not worth the headache and they don't seem to understand you are paying hard earned money for substandard service. The issue continues......... read more

After canceling our service with Distributel they said they will send a box for us to put the Router in. We never got the box so we called. Again we were told that the will send a box. This scenario happened a few other times. We tries to call of many occasions but it takes at least 25-35 minutes to speak to a french agent since they say that if the account is in french only a french agent can talk to us... After many failed attempts to reach an agent we forgot about that. Back to the present i get a letter saying i have been put in collection for a Router that was not returned. We call and we are finally able to speak to someone who again promises to send a tag for the return. We got the tag today and called Distributel to make sure we were doing it right only to have agent say to us that unfortunately since it's been 1 Year we cannot send back the router. (This is after they send us the tag to ship back). We call back again to try to get to a supervisor and this time the agent tells us a whole different story. New Story: You had a contract to buy the router so the debt that you have is not because you didnt send it back but because you agreed to buy it!?!? We have been told so many things by so many agents and meanwhile our names are in Collection for 200$ that we do not owe. We even asked to listen to the call that took place when we canceled the service to prove that the agent said that we will not be charged anything and again impossible to listen to it. read more