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    Boutique TELUS

    Boutique TELUS

    (2 reviews)

    Ville-Marie

    Do not let the stars not fool you. I will explain as I go further in the review…read more My day started off with me realizing that I am getting ripped off for paying 115$ for an iPhone 12 and 15 GB. After calling the Call Center, based overseas, and taking 20 mins to inquire about a better offer. Not only was the sound quality unbearable because the call was travelling the Atlantic Ocean, but I couldn't reach a solution. I will quote "We cannot compete with our competitors". After having compared an alternative option. I decided to go to the mall and trade back my phone to get a better offer. Despite being incredibly busy, a sales associate with the initials P.M. approached me and inquired about my request. After having explained the situation, he stopped and began researching a better alternative. With simple questions like, "Where do you work", the gentlemen found the absolute best option for me, with three times the data, and a new phone for 30% cheaper. This gentleman and his manager G, have been the best support and sales associates I have seen in a very long time. The process nearly took two hours but they got it there. I cannot thank them enough. If you are in the Eaton Center, ask about either of them. Nevertheless, there was still a 100$ activation fee, considering I remained in the same company, which I still don't understand. Thoughts Telus? The moral of the story is, PM and G might be the best associates you have on your team. (expecting to hear back about a Bonus) Please figure out what this 100$ activation cost is for because I ain't a new customer. To clients, I seriously hope you get an agent in North America if you have an issue.

    Fido Solutions - telecommunications - Updated May 2026

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