After two years they weren't able to extend the same promo. It was close to Fido but I had to pay extra for the Ebox modem rental. I've moved to Fido to try them out for at least a year. The cancellation process was very smooth. I'd say Ebox customer service was one of the best. The transfer process was just one phone call. The switch to Fido was super easy and simple. That will be for a separate review. read more

Very bad customer service. Their customer reps are all outsourced with no power. Any issue has to be done through a ticket system that takes WEEKS. Billing mistake? 8+ weeks...cancelling? 2+ weeks...contract issue? 8+ weeks Really crazy how they can string you along. I'm still waiting for a promo to be applied to my account on sign-up. I've already paid the normal price for 3 bills and they are still stringing my along saying the ticket is still in process and hasn't been looked at. This carrier customer service is beyond bad... read more

Recently moved into a new house and had Ebox fiber set up. Speeds were good for the first couple days but went unusable at 1-3mbps down. Called support and they split the networks to 2.4 and 5ghz and now im getting the speeds I should. Tech support was really quick to resolve the issue, and I cant say I have any complaints. The fiber installation took less than the four hours they estimate and the UI for the router is simple to navigate. Overall very satisfied. read more

Inutile de parler de vos préférences d'installation, elles ne sont pas respectées, ils n'en tiennent aucunement compte et ne respecte pas leur client. read more

I ordered internet service from Ebox (Distributel communication) on April 2025. But they can't install the equipment as promised because no cable connection to my home. Meanwhile, they already charged on my MC $51.00 for first month??? I have to cancel the service dues to have to wait for cable internet connection to my home and was told I have to wait for refund cheque???... Until now Jun, I haven't receive my refund cheque yet..... Please be careful to deal with these companies read more

This company is legitimately awful. We've been with them for five years and lately, the internet drops constantly. Right now, I'm using my phone as a hotspot-- that's how awful it is. Our modem doesn't even work. I fought with them to send me a replacement, the Puralator guy put the note on the wrong door so I never got the modem, when I called Ebox they fought with me to send a new replacement modem. I finally got them to send me one, but now no email notification that a new modem was on its way. Absolutely ZERO customer service, if they can't solve a problem, they just hang up on you. I've moved to a different ISP and will be cancelling my services with Ebox once everything is up and running. I'm so sick of this company and their constant bs. They charge an arm and a leg for service that doesn't even work. read more

I moved and discontinued service. Received an email from them confirming receipt of the rental modem. Still waiting for my refund cheque and I really need the $. Phones three times this week. Got a callback the first time. Rep was unable to answer my query and told me to call back earlier in the day. Have called back yesterday and today(over 200 ahead of me in the queue) and no callback. Recommend you pick a better ISP read more

EBOX - Receipt of modem return - Internet Service Providers Near Me - Longueuil, Quebec

Terrible service,incompetent an unprofessional customer service,total waste of time and money. What a joke company they are,the shortest waitng time to tlk to the service was 4hrs,they offer call back service but never call back. Stay away from Ebox Mike read more

Have you ever had both prompt customer service from an ISP, plus great value and technical service? Or is that a mythical unicorn? I signed up with Ebox over the weekend, and once they called me back (five hours later ) I got outstanding service from a CSR who answered all my questions since I'm switching to fibre. This was important because their web site doesn't work for self-serve orders if you choose "pick up" instead of "deliver" for equipment, which wasted my time trying to figure this out. Still, I was sold. I meant to ask when I could pick it up from the boutique in Longueuil, so I called back a day later. Three hours later they called back, and they not only left a message, but tried me a 2nd time. They told me the store hours and even my installation appt date/time although over a day later I have yet to receive a confirmation email for the appt. Today I went by public transit to the boutique to pick it up, only to be told that it "wasn't calibrated yet." I'd arrived and waited in line to be served shortly before 5, but apparently it takes 20 mins to calibrate a router (...wth? ) and they were closing shortly so wouldn't do it. Not information I was previously given by anyone or via the website or via email. I thought at first they were informing me of a 20-min delay, not that I was SOOL and would leave empty-handed. How difficult is it for this company to add a checkbox about informing needing to arrive early at the boutique for extra 'calibration' time, both on their website, and on their screens for their phone people? Every CSR was nice, but the bosses ? You're cheap for not updating your communication and training. How many people besides myself leave work early to pick up their router but get screwed by not being informed to arrive earlier because of a 20-minute router calibration delay? Now I need to come back another day, spending another couple of hours commuting baxk and forth to Longueuil. Once is fine, twice isn't. They offered to Purolate it but not good for me with my variable schedule since if I miss delivery the package goes to the godforsaken Lachine depot. I asked for verification of the installation date and learned it was instead a week later, which I'll grant as a potential miscommunication since I was walking outside when the other CSR said the date, even though I repeated it to them. I'll update this review once installation has happened and can assess how good the service is, and whether Ebox loses or gains more stars. If they waste any more of my time we're going to 1. I don't expect unicorns,but I do expect simple and clear communication that informs clients of issues, and doesn't waste hours of their of time due to incompetent training and poor communication policy. Still waiting for that technician confirmation email, btw. read more

Hi I do not reccomend ever calling this company. The customer service is awful. They only tell you what you want to hear. I had a tecnician install, I ordered the internet and the home phone. They installed the internet which works very well but they didn't send the box for the phone. This was over 2 weeks ago. But they emailed me the phone number. I hav called 5 times and they keep telling me it will be here in 48 hours and of course it still hasn't arrived. So I have a phone number but I don't have a line. They need to hire people that take better care of the customers or very soon they may be unemployed. read more

First of all , I had trouble getting the service installed because the modem was defective. I went thru a ridiculously incompetent tech support but nevermind , I was happy that the service worked. 2-3 month went by , eveything was fine but suddenly , the internet wasn't working well , very high latency , time out etc so I called tech support. SAME exact stupid troubleshooting as the first time ! They never fixed my issue, they didn't knew what was going on and when I asked ''How's the signal strengh / integrity? '' . He said ''Oh that's not important''. I worked 2 1/2 years for a cable company ... I absolutely know what I'm talking about ... I was shocked. I switched on to another provider so I had to pay the shipping to return the equipment. I was surprised but I didn't really mind so I did it. 1 month passed, got a new invoice, called customer sevice, they told me that I don't have to pay and they confirmed that they received the equipment. 2 month passed , THEY ARE TRYING TO CHARGE ME 300+$ for the equipment that I returned!!!!! I used to like this company so much , referring all the people I knew , now they are worthless. They are shady and dishonest ! Proof : They removed their rating from google and Facebook ! Too many unsatisfied customers. Not cool ! read more

Please, avoid! These people do not care about you. Firstly, they will offer "affordable" price for their plans. You will save money maybe, but you will pay the price with : 1. Slow and Unstable Internet Connection 2. Awful Customer Service 3. Stress Secondly, I have called them and they just hang up. I think that was a big mistake to save money on internet. Again, please avoid this company. read more

EBOX - The worst internet I have ever had! - Internet Service Providers Near Me - Longueuil, Quebec

These are the reasons why ebox is honestly the worst internet provider I have ever had to deal with: 1) Their internet is very expensive in comparison to other companies, I was paying $126/month. 2) The internet is terrible, cuts out all the time. Had several instances where I was without internet for days at a time without it being fixed. 3) Very poor customer service. Takes hours just to get a hold of someone and then the call drops and they don't call you back, so you have to start all over again. Was often told that my issue was "escalated to the supervisor" and I would be receiving a call back, no one ever called me back. If you want to pay a lot of money for terrible service, and have a mental breakdown due to frustration then definitely sign up for ebox. read more

Closing your subscription with EBOX is now a way for them to grab your money. Pattern is simple, you try to close your account, they keep charging you money until you notice. Once you return your equipment, they will claim some equipment is missing they withhold the funds from you. It has turned into a complete scam company since acquired by Bell. read more

If I could give 0 stars I would. Honestly, the story is too long to go all the way into, but of multiple ISPs I've had in multiple provinces, they are by far the worst. The latest issue is that while we're paying for Gigabit internet we are getting 30mps speeds - no refund or credits. But, they decided to send us a new modem to resolve the speeds. As I said, we're working from home - they deactivated our current modem, leaving us with NO internet - 2 WEEKDAYS before the new modem arrived. When we contacted them they said it would take multiple days to reactivate the old modem, so we had no choice but to wait for the new modem. The first person I spoke with told me it would arrive that day.. it didn't. I called someone else later that day who told me it hadn't even shipped yet. Horrible experience and has put me so far behind at work, and also left me with a higher phone bill as I've been taking video calls from my data plan. As I said - this is one of many issues. As soon as we get the modem I am going to begin looking at new ISPs. Ebox has been horrible and not offered to help on our bills, as we're not getting the service we're paying for (and now have no service), and has offered no solutions to the problem they created - them deactivating the internet of their own paying customers. read more

I just read, with deep regret, that Bell now owns eBox. That would no doubt explain my wife's recent experience regarding our home internet and phone service. EBox phoned us recently to ask us to switch to fibre optic. The technician came yesterday and finally hooked up the new cable. He quickly left but not before telling us that if we had any problem to contact EBox. I looked after he departed and found out that he had left about 8 feet of excess cable coiled up on our dining room floor. I then tried our land line. It no longer worked. Later, I went outside and saw that he left a cable hooked up to the telephone line across the street with the other end now dangling next to our house with about 100 feet of coiled cable sitting on the ground. My wife phoned this morning at 10:30 a.m. and was told she was 24th in line and to leave her number if she wanted a call back. Now, 2 1/2 hours later and still no call back. I am going to scream loud and hard to EVERYONE I know to avoid eBox and Bell like the plague. I am also going on any online forum I can find to spread the word about your execrable customer service. read more

EBOX - Here's what it looked like outside when the great Bell technician installed our new fibre-optic cable. He left it like this and drove off! - Internet Service Providers Near Me - Longueuil, Quebec

Why do they offer call back service, and then not call back? I have been forced to use this 3 times now, and not once have I recieved a call back. When you phone customer service, be prepared to wait over an hour and a half for an answer. read more

I am sad to inform you that your services are no longer desirable. My experience with you until today was very unpleasant. 1. About my home phone number: I did receive 2 e-mails with different numbers for my home phone service, when I requested twice to keep my number. 2. I did not receive the promised hardware. router, modem or what I need to become your client. After I have got the notice from Purolator, I did check at drop off location and there was not any box or package for me. Tracing the tracking number, box went to Anjou distribution center.... Why???? Next, I have the following tracking number that shows "MY" package was sent back to Oakville On. Why? 3. First appointment I have got from for installation was set up for weekday from 800 to1200. , when I requested weekend day. After 1 our chat I have been promised weekdays after 1700, I did agreed on this uncomfortable for me time , and now I received email with a new appointment for installation on April 17 from 1700 to 2100. NO NO NO I did not need any appointment when I have not any hardware to install. Please, just send me my money back and have a nice business with anybody else but me. Thank you very much for the first class quality experience I've got from you. I expect you to send me my money as soon as possible. P.S. I steel receiving e-mails with new appointments. Whats wrong with your company? Just send me my money back and go ....wherever you want to go. Minus 10 stars. read more

EBOX: Didn't deliver on the right planned date, arrived 2 weeks late, sent me 1h drive away to get my modem ( which wasn't delivered during installation , as supposed ...) spent hours on the phone trying to fix every step + offered ridiculous 5$ refund for all the issues caused even before getting WiFi connected . IDO NOT RECCOMMEND THIS POOR COMPANY AT ALL. read more

I would choose no start if I had this option. worst company I ever have seen in my life. don't use their service if you worth your time and money? they charges for internet signed up there times. after calling them several times and spending more than 1 hour on the line every time. I received a cheque from them after 5 months. they take your money and provide no service. I'm really shocked when I see they are not bankrupt yet read more

I wanted to switch to Ebox Internet last week and signed up. Then I had a few questions and sent emails through their contact us details. No answer for 3 days. So I called them. Waited for 30 minutes and then requested a callback as their hold music is repetitive. Did not receive a call back. Called the next day and waited for 3 hours to talk to someone. Went almost insane listening to the hold music. I cancelled the new activation on this call. and get this. They are going to refund my payment within 3 weeks by cheque. By CHEQUE. Is this my grandma running this company. I feel like I dodged a bullet. I will stick with oxio. They cost a bit more and force use of their wifi modem if you want to troubleshoot. but their customer service is sooooooo responsive. They answer a text message within seconds. oxio has the best ISP customer service I have ever experienced. EBox has the worst. read more

Had the worst customer service experience ever . I went to pick the package up in Longueuil 3 weeks ago. No problem !! Still have no service with the company! Called them everyday much attitude on their part was given. They informed me of some ridiculous story that the previous tenants have not disconnected their services with bell and I need to call my landlord to have my landlord contact previous tenants to have them call Bell and have the line cut! Does this make any sense to anyone ?? Or am I slow at comprehending??! So here I am sitting at home with no tv and no internet staring at the fabulous Ebox equipment and no one can help me with this situation . I refuse to play secretary . I am beyond upset with this BS inconvenience. Zero stars of possible! read more

I ordered service in April, never received equipment. Got charged for equipment rental and monthly service on my cc. It hen I receive invoices and threats of being taken to a credit bureaus from them. When I call they say it's all looked after, but I've never received the refund. I had to cancel my cc so they would stop charging me. I'm receiving invoices to this day, (end of September now.). They won't refund money taken for services I never received! I have to open a dispute at the bank and spend hours going over this with EBOX agents that do nothing but tell me everything is cancelled and the check is in the mail. STAY AWAY FROM THIS!! I have videotron now. It's the provider this leech piggy backs. read more

The most terrible internet provider, and supporting service ever. 40% of the day disconnected, and they have no real solution for this. I introduced them to two other friends of mine just because of the low price, and we all are regretting. It's like you pay for something that doesn't even work almost half of the time. read more

Over all great experience so far (6 months). After reading the reviews of people not getting their modems, I went to their office just outside of Longueuil Metro to sign up and purchase my modem (decided against all in one modem/router, bad reviews). Parked my car in office building garage, they gave me a ticket when I left to get out free (45 minutes free). Signed up and they said they would e-mail me with the sign up date and time. I left and week later I got my sign up date, it worked so I didn't have to call back to change it. In my area, Videotron services for cable Internet. So they are Videotron techs, some are good some are terrible. I got a good one, he hooked me up fast. Tested the signal and said he would advise Ebox it's hooked up. Ebox activated my service a few hours later (it was still business hours). No problems with billing for the last 6 months, no up and down internet speeds, no outages. read more

Unfortunately I've had a bad experience - specifically with my second time having Ebox. When I first had them a few years ago, in 2016, they were great and had great service. But this time around, I'm very disappointed and frustrated with the fact that they have not listened to what I've requested, as in the date to activate my internet. I've had to tell them THREE times when to come because the initial date they said they would come is much too early - as in over a month too early! I have specifically told them that I won't be moving 6 weeks from now and it cannot be done sooner - so they've clearly not listened. On top of all of this, they keep me on hold for a VERY long time on the phone to even speak to anyone (multiple hours). When I have spoken to someone, they were still very nice but nonetheless I'm very disappointed and I do hope that I won't regret having joined with them the second time. After calling back a third time....she said to ignore the automated message, and was very kind and apologetic about it. But still nonetheless the frustration could have been prevented, and it should be easier to modify the activation date (perhaps online rather by phone). read more

Stay away from this people. Negligence, Miscommunication, I feel insulted. First, i call asking if i exclusively need a local phone number to have an account which they say "that is okay" and that i can proceed. I pay 135$ as initial payment, buy one 180$ router, Send them the required information for them to continue. During all this process I'm constantly telling them that - I'm under a deadline and that i cannot wait any longer or i'd get in issues- Which they confirm that before 7 days i was going to be connected. Well guess what, After i did all of this, they at the end, told me i "need a ontario phone number" to continue. And now for my money return, 1 to 4 weeks. THIS COMPANY IS A JOKE. STAY AWAY. read more

Very disrespectful company. i referred some old friends to have their service, and after trying to see if everything would go well, they cancelled every service with them 10 days after subscription. one of costumer service said everything was ok, they would have their refund in a month. As they are waiting to be refunded, they received instead a mail in collector from ARM, telling them they owed Ebox. When trying to know why, they made them waited online for hours. Then, when they finally told me what was happening with ebox, i called on their behalf to know what happened. A customer service told me oh it's because of installation fees, by the way I had to redo cause the technician didn't do it well. she told me not to worry, she would personally call me on Monday morning and transfer me to their billing service. The worst of everything was when I finally reached that billing service, that customer service told me it was because they cancelled the contract. So, now, it's for that reason. When I asked to talk to someone who can answer my question, she told me that contract was no longer valid so she cannot do anything. I asked her if now a contract could not be canceled within days, then despite they didn't have " valid " contract with ebox, they received an collector mail on behalf of Ebox. After 15 minutes, I kept telling her to transfer my call to someone who could do better, she told me she would call her " level 2 ", and guess what, phone hung up after few minutes. I called back, asked to talk to the same customer service, when transfered... phone hung up. The third time I called, another customer service told me he would stayed online until I had her colleague back on the phone with me, and he came with an escalation email to write to. I told him that her colleague could have the respect not to hang up on me, and to give that email as I was asking for someone who could answer my questions. So since the beginning of it, a collecto, 3 different answers, 2 hung up calls, and plenty time waisted. I am ashamed of referring my oldies to that company, and felt disrespected. I am young enough to deal with them and i am very disappointed at the way they treated me as current client and my friends. read more

Got a hidden charge of 25$ to increase my speed when it was NEVER mentioned to me. I don't approve of this way of doing business with hidden fees, have been a client for over 4 years. read more

Been with them 2 years. I asked them to terminate my service in july because we are moving. They said it was noted, but they cancelled my service right away. They said that they were working on it and hang up. They schedule me with an automated appoitement with a tech two weeks after cancelling my internet. They asked me to be at home for the whole afternoon away from work. I called them to know if I could get the number of the tech or know a more specific hour. They would not let me know. Conclusions, their system if inneficient. Everything is Compartmentalized, so nobody is able to take responsability for theirs mistakes. No compesation offered. They said they offer more costumer service, but they are no better than other service provider and less efficient. Client code will be A153 read more

This company used to be a good company. Last few years they have lost all their reputation with their cheap and idiot staffing. They have been charging me extra money THIS IS A COMPLETELY FRAUD by STEALING MONEY. Luckily I've noticed - perhaps lot of ppl will not notice how they are stealing money. Once I noticed, I emailed them saying I'll not pay any further payment until they fix the billing. They responded after a while that there is a billing error and they will fix. But they kept the wrong billing circulating for the next two billing circles. After my 3rd communication, they yet not fix the bill but keeping sending me the wrong billing. THE MOST FUNNY - SHAMELESS Response I've received that they are saying EVEN THE BILL IS WRONG I SHOULD HAVE PAID for it... read more

I used eBox internet service for several years and the connection was generally good. I will be moving out of the country soon and have paid one extra month. The company informed me that I will be issued a refund, but they require a Canadian address to send the check. I find it absolutely ridiculous that in 2021 there is no electronic system for processing a refund when they can easily take automatic payments electronically for the bills. After more than an hour on the phone with customer service, I asked to keep the modem I was renting rather than receive the refund. They agreed to let me keep the modem, but it was a very painful experience to close a simple account and finalize the last payments. read more

Honestly the most baffling and awful customer service experience ever. They don't call you back when they say they will, so I spent a cumulative 8 hours on hold with this company. They made a mistake in my new address for my installation, and have since dropped the ball completely on how to address my situation. I've had to call them every day, and have been met with an insane amount of hostility and defensiveness for a problem that was created by their own incompetence. Seriously, stay away from this place. PC53 read more

Do not sign up with this company. I made a mistake with signing up with this company and paid the fee for the installation but later told me that they can't install my home internet to my building for some reason but I was told that the money i paid right away thru my credit card is going to be paid by a cheque which will be mailed and i will receive it in 4 weeks!!! I asked why can't you just credit it thru my credit card !? the guy I talked to was even sarcastically told me that's their way to refund me the fee I paid !! read more

I am a student and I was looking for fast installation of internet when I moved. I quit my current internet company for Ebox because it had faster installation. They promised May 4, 2023 for my installation. On the Monday of that week they sent me an email that it will actually be May 8, 2023. I called them because on May 8, 2023 I have exams, and on top of that when I registered they said my installation would be May 4, 2023. The agent was nonchalant and basically didn't care at all. Then when I told him about me not being able to be there on the Monday he said I'll have to wait an extra 14 business days for a next appointment. I explained that I really can't be there and I can't wait that long for internet. He said that I have to make decisions, basically implying to decide between my exams or internet. So then I hung up and looked at other companies. I ended up finding another internet company that could literally install me on May 9, 2023 in the morning, only 5$ more expansive but 4 times the internet speed Ebox was offering me. So I call back Ebox and I tell them I want to cancel my service because I am already very disappointed and I don't even have the internet yet, and that if this is how they were treating their customers before they were even installed I don't even want to be part of it for the internet. Then the lady put me on hold 25 minutes. I had to hung up because I had class. I called back at night, this person tells me they have to transfer me to level 2 because only level 2 can handle cancellation. I get to this guy and now that I have this dude on the phone now he begs for me to stay and try to say that in the long term my new internet company will be more expensive etc. I keep telling him no and to cancel my system. Also, please note that I know how IT works even though I am a woman and this is not the first time this happened with companies related to internet or computers, but this guy legit says word for word "you might not know this as a woman but..." and then proceeds to try and tell me that after 150MBS of internet it doesn't matter, that there's no difference of speed no matter how many people you are... which is so not true... I because a bit ruder at this point and I told him to cancel my service that this was honestly the worst customer experience I've ever been through. He finally cancels it and then tells me I have to personally pay to return the router they had sent me. This is the first internet company I've ever had that I had to pay to return the package even for cancellation. The two previous companies I had, I cancelled and I never paid to return it, they gave me pre-paid label. So this guy tells me I will not have my refund until they receive the router back, which I guess is fine. But basically this means that they'll refund me 70$ for the service I paid, but on that 70$ a total of 27$ went to re-send the router to them, so it's not a full refund! I shipped my router back to them, and it finally arrived and I still had no refund so I went on their chat. They basically told me that they can confirm that they received it back and that the team handling refund has my file and that it will take 2 to 6 business weeks to process the refund and that then they'll send a cheque through mail. Excuse me? What? 2 to 6 business weeks??? No other companies ever had this long of delays to refund a service of internet, especially that they have the information of payment to do the refund as I paid through a card online. The idea of sending a cheque is archaic and on top of that can get lost in mail etc. Also, mail already takes about 1 week, so the fact they take 2 wto 6 business week just to process the refund is INSANE! I swear to god, run from this company, do not ever do business with them. Any other companies even if it's an extra 5$ will be better then these! read more

I enjoyed over 2 years of being an EBOX customer. Unfortunately, when I moved and wanted to close my account, they tried charging me 119.99 plus tax for "a damaged modem" I was renting for $6 / month. The damage was that there was a small amount of paint that would easily rub off on the exterior. I expected they would give their equipment a deep clean prior to providing it to a new customer but I guess not. TLDR, I paid over $170 in rental fees over 2+ years, now they want me to buy it out right for an additional $120, plus $30 in shipping. Keep this in mind before being tempted by their competitive pricing read more

I was an Ebox client for about 1.5 years. Internet service was meh. I use VOIP phones and frequently had trouble getting clear communications. I was able to confirm that up and download speeds went WAY down during high usage times using online speed tests. Only fully appreciated how bad they were when I switched to Bell 8 months ago - no recurrence of this since then. Paid $6 a month for modem for 18 months. Couldn't find the modem after a move. They billed me the full $115 plus tax for it and immediately took my last payment of an unused month for $85. Now they have me in collection for not paying the remaining $30 for a $115 modem that I had already paid $203 for. And they won't allow me to speak with a manager. Would you like to do business with these people? read more

The customer service sucks and it takes ages for them to answer. Refunds take forever. So please don't waste your time with them.

Update: They called and apologized a lot, so things are looking up. They will tell you anything to get you to sign up. To get me to sign up they absolutely guaranteed me a certain installation date and then refused to do it until weeks later. Really, this company is dishonest. read more

The worst service ever I received. If you want to waste your time and money go for Ebox. They charge you for the things that already told you it's free of charge. Shame! read more