I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

Me facture encore pour un service internet interrompu pour une autre compagnie…read more Ça fait 4 fois que je leur dit que je suis avec une autre compagnie et ils continuent de faire des prélèvements sur ma carte. Pire compagnie d'internet que je n'ai jamais connu

After two years they weren't able to extend the same promo. It was close to Fido but I had to pay…read moreextra for the Ebox modem rental. I've moved to Fido to try them out for at least a year. The cancellation process was very smooth. I'd say Ebox customer service was one of the best. The transfer process was just one phone call. The switch to Fido was super easy and simple. That will be for a separate review.

Stay away from this company. Service is the worst I have ever seen…read more They made an appointment to install the modem and then never showed up . Never sent me a message or phone call or email to let me know what happened. If it wasn't for me to call the next day they would have never calked me . When I called they said the install ran late and couldn't make it but would be there today . I waited all day and again no one showed up . I sent them an email complaint saying I wanted my money back so they never bothered to call me to find it why they just sent me my obligation of my contract. What a joke I had not even had any internet service from them yet as the modem wasn't even installed. i finally had to call let and argue to have that service cancelled and to send me back my money for the router. What a low rate company. Don't deal with these guys . Your bettyoff paying I little more to get better service. If I could give 0 stars I would .

been with them 4 or 5 months now. three or four times had problems with services. now I have phone…read moreproblem, can call out but can't receive calls. missed an important calls Thursday. compared to Videotron price is good but service is not. sometimes when watching a movie the image would freeze and rolling to restart. already thinking of going elsewhere.

have no phone service been out for over a week and slow customer service…read more customer service does not retuen calls

I had to quickly update the quality of my internet connection because of the COVID-19…read morecrisis,transitioning to working remote. Even during this high stress, high volume activity this company was under, I received a very friendly professional and efficient service. Everything is up and running in record time and all that seamlessly. Pleasure doing business with you guys :)

A wonderful company with great customer service and good products . They are there for their…read morecustomers and you get tv , internet and phone for way cheaper then you would pay with the big providers . . I am so glad I went with them and highly recommend their services.

I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.

If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

If I could give a negative rating it would be well under -10000000!…read moreThe ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!!

Twice they were supposed to come and twice they didn't come or call. Unreliable and irresponsible…read more This is in Quebec.

They do not have yarn. This is not a yarn store. I don't know why Yelp and Google maps brings…read morethem up under searches for yarn. They are a variety store in Chinatown in Montreal. Go to Witch Craft nearby for quality yarn.

I always like coming to this store whenever I need to find phone cases because they got all models…read morefor most phones and I also love the pendants there too. Although there are certain things that I DO find it kinda overprice, but it all depends on what others buying. I had never felt uncomfortable when I'm there, but I do understand where others are coming from.