Switched from Verizon to spectrum phone last week. I thought I was trading in my old phone for $135 toward the new purchase. When the self addressed envelope never arrived I called spectrum and they said an error was made at the store and you have to go back. Well I am now at the store and they admit it was a Spectrum error but will not make me good for it. I was quoted $135 but they say they are not authorized to give a credit even
Though it was their error. That is very bad business. Looks like I should have stayed with Verizon. read more