Switched from Verizon to spectrum phone last week. I thought I was trading in my old phone for…read more$135 toward the new purchase. When the self addressed envelope never arrived I called spectrum and they said an error was made at the store and you have to go back. Well I am now at the store and they admit it was a Spectrum error but will not make me good for it. I was quoted $135 but they say they are not authorized to give a credit even Though it was their error. That is very bad business. Looks like I should have stayed with Verizon.

I still believe the internet price is high, but I have switched from Verizon to Spectrum Mobile…read more The customer service in the Saranac Lake store was very helpful

Tech support is great, quicj and responsive; but their customer service is terrible…read more We've had BT TV, internet, and a landline for almost 10 years and have been satisfied with their reliability. Recently, we moved but couldn't reach customer service, and they didn't call us back to transfer our service to our new address. When we finally did talk to a person, she had no idea how we should go about it or what to do, and talked about putting us on a "tracker"? They need help. We have no choice but to switch back to Xfinity.

CUSTOMER SERVICE IS NONEXISTENT. I have called and submitted an online ticket, combined, probably…read moreover 20 times to no avail. The one time I received a call was from someone who was new/had just started the week he called; he was no help and said someone else would call me back, which never happened. No idea what is going on there, but they clearly hate business and making money.

So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

Persistent technical glitches and very little technical help. When confronted with a problem their…read morechief answer seems to be " huh, that's weird." The internet service is good but the tv package is very sketchy.

I've been a customer for a long time and I have had nothing but excellent customer service!…read more I recently needed to get new service at my apartment for my job (the neighbors WiFi was no longer sufficient). The woman I spoke with on the phone, (I wish I'd written down her name!) was kind, professional, friendly and happy and answered all my questions very quickly and articulately. (I have never had a phone experience with GMAVT that was in any way contrary to this!) Jason arrived within an hour to set up service. He was also knowledgeable, professional, pleasant, he worked very quickly and efficiently, made sure I was happy with his work as he was doing it and was so tidy while in my home! GMAVTs cost is less than Comcast's and much more transparent (we've had both) but I'd even pay more if I had to. They are more than worth it!!!

David was very patient and kind! Very helpful! Will look for him on the future when I'm visit…read moreXfinity in Lebanon! Thanks David!

0 stars. Worst company, of any type, I've ever dealt with. They make it extremely hard to get any…read morehelp, they have a message on the local office saying the phone number has changed, and the number they list is the number of a medical office. Nice touch!!! Buyer beware!

If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

The only account I have with VTel is for email. Today I had an issue: emails didn't send. I called…read moreVTel tech support. They seem to have contracted tech support out. I spoke with someone who was friendly and tried to be helpful but wasn't able to do anything for me. At the end of the 1/2 hour call we agreed that the password wasn't the problem, but I asked her to submit a ticket for a new password anyway, just in case. When the technician called to give me a new password I explained my problem and he fixed it in fairly short order. (The password was NOT the problem, something else was.) Three cheers and MUCH gratitude to Ben at VTel email tech support. I rarely write reviews of any sort, but I'm so grateful to Ben that I've written this one.

Request service for inoperative Internet. Scott (technician) showed to…read more solve the problem. Everything back to normal after swapping out SIM card. Terrific service, friendly technician. I've been a customer for years and the quality and value of VTEL Wireless is excellent. Thanks.

When I arrived at Verizon to acquire a new phone this afternoon, I was deeply impressed by my…read moreentire experience, from start to finish. I was met with smiles, kindness, and compassion. Johnny was incredibly helpful, patient and understanding. He never made me feel like an inconvenience, despite my endless questions and mental exhaustion. He worked to get me the best deal I could have, and he even got me a box of tissues when I was a blubbering mess I highly recommend Johnny and the Plattsburgh Verizon store for all of your needs, I truly could not have had a better experience. I will definitely remain a loyal customer after today!!

Went to Verizon to transfer my line over to them and get a new phone. I went to the shop having…read moredone little research myself on plans and different deals but had the great opportunity to run into Darrius to help me. Darrius explained the plans, costs and charges so I'd understand everything. Very personable and knowledgeable. Overall, a seamless and great experience 5/5.

Just had an absolutely pleasant, professional, and top-notch customer service experience with Emily…read moreat SLIC to get Internet service scheduled for install at my remote summer cottage in the Adirondacks. She was extremely polite, friendly, knowledgeable, and personable! I'm looking forward to the install going just as well. I will add that to this review when it happens.

I've had SLICFiber Internet since October of last year. I am receiving better service for less…read moremoney. The local customer care team was fast friendly and efficient. Getting installed was easy.

These frauds don't even deserve ONE star. Business internet is unreliable at any level of service,…read moretech support is slow, unresponsive, and incapable of telling the truth, customer service is a sham.

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