I have been here many times as having moved to the NEK from DC I needed help with internet and TV…read moreservices. They set my my DISH service two years ago but I had no internet. They sell everything including surveillance security cameras. But what I love about them is that they are honest and don't just try to sell you stuff. Yesterday Shawn (spelling ?) came to set up my new TV I got at Costco. He was wonderful, patient and knowledgeable He was willing to explain everything and went overboard to check everything to make sure it all worked. I was very happy with this service and it was reasonably priced. Thank you.

From the owner: O'C Satellite, Inc, serving the Northeast Kingdom area since 1991. We pride ourselves in providing…read morethe best service and entertainment experience to our customers.

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

Stay away from this store..... Wonderful customer service until you have paid for everything. I…read moream stuck with a $700+ I phone that is defective.... Because the packaging was accidentally damaged they will do NOTHING to help.....Because it is not a REAL Verizon store but a franchise (wireless) there is nothing you can do!! Find a Verizon store that is not part of this franchise rip off.........

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

We've had BT since early 2024. We'd had Comcast for over 24 years, but, their rates for internet…read moreand TV packages were out of control and continuing to increase. LOL...now Comcast is offering 5 years 1GB service for just over $50. They are feeling the BT punch and loosing customers. Too late Comcast, I asked you in visits at the local office, several times, to give us a better deal and you said your could not! Then I went to BT and glad I did. We ended up connecting an outdoor antenna for our local channels to the incoming Coax to our TVs from the now disconnected Comcast service. There's 28 channels broadcast over air in our area! As for TV packages, nope!.....Internet is all you need. We subscribed to 4 streaming services for all of our sports and movies and still, the BT 1 GB service plus the cost of all 4 streaming services still save us 75% off what Comcast was charging us. As for service and support, BT excels. We had a connection issue ongoing for a while (intermittent), but, they came to our rescue and although the tech had to come twice over 2 days due to finally get a few faulty wiring connections isolated and corrected, we now have 100% rock stable service at 1GB speeds and right at our plan. We can not be more pleased with how our BT service and support has been and will stay with them ongoing! Well done BT!

Tech support is great, quicj and responsive; but their customer service is terrible…read more We've had BT TV, internet, and a landline for almost 10 years and have been satisfied with their reliability. Recently, we moved but couldn't reach customer service, and they didn't call us back to transfer our service to our new address. When we finally did talk to a person, she had no idea how we should go about it or what to do, and talked about putting us on a "tracker"? They need help. We have no choice but to switch back to Xfinity.

These frauds don't even deserve ONE star. Business internet is unreliable at any level of service,…read moretech support is slow, unresponsive, and incapable of telling the truth, customer service is a sham.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 302 North Main St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Barre Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Horrible Customer Service! The manager, or whatever she…read morecalls herself in their Colebrook Office, shouldn't be in that position. She has no customer service skills at all. She is rude and disrespectful. My husband went into the office at the end of April to cancel the internet and keep our phone she told him that we will loose our phone so, we kept the internet Then I went into the office the Friday before Memorial Day, to ask for a pin code to transfer our phone to a new company She said "I don't know what that is but I would assume its the last four digits of your phone number." So there were two obvious visits with intention of cancelling our service, so when we got our phone changed over to the new company on June 2nd My husband went back to cancel the account, she said well, we charge for the month because they need 15 days' notice before the first of the month. Since it was the 2nd, they kept our money. My husband got an attitude, and I received a rude email, just because he asked for a receipt to confirm that they had received the modem box we had sent. She has never once informed us about what the service agreement states regarding cancellation of service, as good customer service would have done. When I called the next day to speak to someone else in this company, she answered the phone very rudely and nastily When I asked for my money back, she hung up on me So I went to the office with the intent of getting this policy in writing, printed on paper She was on the phone with the "General Manager." Still, I was told there was no one else I could speak to She continued to be rude to me, this general manager didn't know the terms of service, and didn't have a direct line So I guess if you want to complain about the staff you don't have the opportunity to talk to anyone but her. In a business, you would be able to speak to the next in the chain of command. This company doesn't seem to care about legitimate complaints or concerns. Would I recommend this company to anyone? NO!

Not much good to say here. This review is for service in the…read moreColebook, NH area - I don't know how there service is in other areas. Both Fiber/Internet and Cable are down on a near daily basis. There is no channel guide - good luck trying to figure out what to watch! 60% (no exaggeration on that... 60% might be on the low end) of the channels are snowy, pixelated or do not come in at all. 50% of the channels are in French. Purchase a router through them and they refuse to give you the password (to your own purchased, not rented, router!!) Billing is very convoluted/sketchy and often erroneous. Most times calling the office, in Colebrook, there is no answer. I still have them but seriously considering going back to Satellite TV.

If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

The woman helping us was incredibly nice, helpful, and accommodating. We will definitely recommend…read morethis AT&T store because of the fantastic service.

An error was made in setting up our iphone. The person, Ray, who assisted me kept walking away,…read moreacting like like I was stupid, that it was my fault that the error had been made and was not willing to listen to any questions whatsoever. Ray required me to come into the store (25 miles round trip) when I called for advice, rather than talking to me on the phone to solve the problem. While in the store it became clear that had he taken a few minutes to tell me what to try at home I would not have had to make the trip. In all it took three trips to St J to get this phone to work. If Ray's attitude and level of respect had been acceptable I wouldn't be this annoyed. By the way, Bryce, who also works there, was very polite and personable when I worked with him previously.