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    Cold River Communications Llc

    Cold River Communications Llc

    (2 reviews)

    I've been forced to use this company for a HughesNet install and have been dissatisfied by their…read moreunprofessional and disrespectful attitude and workmanship. They don't show up on time and don't care about the quality of their work. The first time they came out they installed the dish and modem and were 2 hours late. They just came back to repair their work a month later after some ice fell off the roof and broke the cable line. How? Spliced it and left it in place for the next ice chunk to take out after the tech said "why am I here?" like his breaking 2 appointment times and being 6 hours late wasn't a problem. Don't let this company near your home or business! Horrible,

    Whatever you do, no matter what, never, ever use Hughesnet. I was in a situation where I didn't…read morehave a choice - Hughesnet was my only option so, unfortunately, I was stuck with them for 6 years. Over that period I had chronic problems and horrible support service. My service was constantly turning off, buffering, or missing either sound or video. Just during regular post dinner viewing hours the service would shut down as much as 5 or 6 times requiring me to unplug and then replug the modem. We bought a new modem thinking that may be the problem but it wasn't. When I called service my average wait time was 20 minutes and then each service agent followed a script which was often unintelligible due to a lack of English language skills. When I finally moved and ended my service I was told that I would need to retrieve the equipment from my roof or be charged $300.00. Hughesnet said they would send someone out but it would cost me $100.00. I'm 57 and getting up on my roof was not an option. After 6 years and nearly $6000.00 spent on service I was charged for removing the equipment. Then I was told that I had to return the equipment myself - the removal technician could not take it. I was told a prepaid box would be sent to me to return the equipment and I had 45 days or I would be charged $300.00. After 2 weeks and no box I called, and then 4 weeks later I called again. No box was EVER sent. I paid for the equipment return myself. This is a scam conducted by HughesNet to squeeze every last dime from you. No box is ever sent in the hope that you will forget to return the equipment. And lastly (yes there is more), even though I ended my service on June 6th, I was charged through June 19th - a full months payment - because that is one of their contract stipulations. My contract ran from the 19th to the 19th so I was charged a full payment. Hughesnet is out to screw people, they don't care about you, your service, or fair treatment. Avoid them at all costs.

    Spectrum - televisionserviceproviders - Updated July 2026

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