I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

I don't actually currently have a subscription to comcast. I just moved to vermont and I must get…read morecalls 3-4 times a week for the last month from comcast telemarketers. I also get 2-3 times a week advertisemest to me per snail mail. I have my number on the do not call list and have explained to them I do not own a television. This has not stopped them from trying to sell me cable. ps I get my internet connection over phone lines with fairpoint comunications.

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

I would recommend that folks go out of their way to avoid Spectrum. I was with Spectrum for an…read moreincredibly long time and when I decided to cancel my 600Mbs service for $105/month, they said they have a new program that has a 1000Mbs service for $50/month. How long was I paying more than twice as much as I needed to and why didn't they look out for their loyal customer? Forget it. A deceitful company at best.

I visited Spectrum to explore purchasing a basic, new iPhone. At a previous store, the price did…read morenot include a trade in option and the cost to transfer the data from my current cell phone was going to cost almost $100. Josh was assigned to me. Throughout, he was pleasant, welcoming and very, very helpful. The iPhone I was interested in was for sale at Spectrum. I had many questions, which Josh answered with great kindness and patience. He also offered information which enabled me to more fully comprehend the features of the phone. This particularly helped to choose the ID access that would be best for me. I was greatly pleased to learn the trade in option would save me $105. toward the iPhone and that there was no charge to transfer the data to the new phone. Josh was so enjoyable to work with. He was friendly whereas I enjoyed chatting with him while the data was being transferred to the new iPhone. Thank you, Josh!

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

Extremely rude. Difficult company to work with and nobody has answers or replied with different…read moreones. Never doing business here again.

i want to write about the Spectrum Store in Biddeford..I had an appointment on the 14th to upgrade…read moremy phone from my crappy Motorola..Low and behold, two employees tried to access my account and they said that my account was locked (somebody tried to log in to my account too many times),.wasnt me, althought two different employees had me put in my social four times. I was told that they could'nt authenticate my account that it was locked...Can you come back this afternoon because it takes a couple of hours to unlock..I said no, I cant..so they schedule me for the 15th at 1120. We arrive and there are no customers, 5 employees standing around talking..So the young lady helping me says, I'm sorry, I can't get in to your account. It's locked. can you come back tomorrow the 16th, I said no I cant. well we need to put in a ticket to find out what is wrong...Wow...My daughter gave me her expensive phone and needless to say, I'm back with Verizon...Never had trouble with Verizon...The wind would blow and my spectrum phone would have no connection, emergency calls only, same with the snow, no connection... one more thing...Allison at the spectrum store: I asked Allison if she would be able to transfer all of my data to the upgraded phone...She says "if I can" and "ill try" what kind of friggin answer is that..

I am now writing this terrible review because I have been waiting on hold for customer service for…read morethe last 42 minutes. Although, they answer immediately if you want to buy something, after you buy it, it is impossible to get someone on the phone. I have been a loyal Comcast customer for years and years, but just moved and decided to try out Verizon Fios for a change. I spent an hour setting up my in house wiring earlier today to make it as easy as possible for the VZ Fios tech to complete the installation today. All my fiancé did was let him in the door, tell him which tv's to set up and let him hook it up. She called me and told me that the tech said he can't hook up one part bc the HDMI cable is crushed and that I need to get a new HDMI cable. I told her that is impossible. I just carefully set everything up. The HDMI cable she is talking about is 25 feet long, a high-end style, which I personally, and carefully, wired myself from our home office into the living room to be closer to the router. I checked it several times and it took me a while to complete. I just got home to check the work. It was NOT crushed. The end connector piece is now broken off of the HDMI cable and is stuck in the back of the TV. It looks like the tech (my fiancé did not touch a single thing), roped the tv away from the wall, without unplugging anything, tore the HDMI apart from itself and got it stuck in the TV HDMI port in the back. Now, my $1000 70" TV is damaged, my expensive HDMI cable is broken, then time I spent wiring everything was wasted, and VZ Fios Just charged me $90 for the visit. Plus, to top it off, I cannot get a hold of anyone at VZ to tell them what happened. All I can say is, I have had less than a day's dose of VZ Fios and I am somewhere between canceling and suing for a new TV. Stay with Comcast. This is not worth the headache.

They rope you in and then you can't reach anyone for customer service or you keep getting directed…read moreto someone else. Always on hold forever. We switched to Comcast! We asked 2ce to have our landline redirect calls which they offered and it's never happened. Expensive and not worth the aggravation. Trust me!

Ron is excellent - he is experienced, great value, reliable and prompt, and a great communicator. I…read morehad a great experience where he was able to help get the surround sound system going at my lake house. We inherited a system from the previous owners of the home, which was out of date and frequently malfunctioning.

From the owner: Orbit Satellite & Sound Systems is owned and operated by Ronald J Defosses. We have been in…read morebusiness for over 20 years providing excellent service and competitive pricing on all your Home/Business entertainment needs. If you have questions about our satellite TV services, HDTV's, sound systems products or services, please contact us today .We hope you'll make Orbit Satellite & Sound Systems your resource for satellite & sound systems in the New Hampshire, Vermont and upstate New York area. Our locations are in Rutland VT and Tilton, NH.