I would recommend that folks go out of their way to avoid Spectrum. I was with Spectrum for an…read moreincredibly long time and when I decided to cancel my 600Mbs service for $105/month, they said they have a new program that has a 1000Mbs service for $50/month. How long was I paying more than twice as much as I needed to and why didn't they look out for their loyal customer? Forget it. A deceitful company at best.

my internet sucks and it keeps going out. I am tired of this and hope for you guys to step it up.read more

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

I literally created a Yelp account to leave a review for this spectrum location. After raising our…read moreprice intermittently with no warning year after year, sometimes on a random month, it would just raise our price. I called multiple times asking why our price was so high and they never gave us an answer. They just said it was the lowest price they could offer. Finally, I had enough we switched to verizon and when I called to cancel, they said that that we were paying way more than we needed to and they could give us a lower price. I have never been so furious. Then we tried to give them back their equipment and they had us wait 45 minutes just to sign a receipt. 45 minutes!! It was absolutely insane. Just to give their equipment back!!! I will never step foot in this place again.

first of all, you can improve on your prices they're outrageously ridiculous. I went with spectrum…read morehad our phones all put on the spectrum phone and couldn't get service anywhere even if I was in town Biddeford I couldn't get service. Needless to say I went back to T-Mobile gave them my account too for my Wi-Fi because spectrum is crap don't get spectrum. It sucks it never works right especially with your phones.. the amount of money that we pay for spectrum we should have service everywhere anywhere doesn't work that way worst service I've ever had and I had them for years and years and years for my Wi-Fi..

Extremely rude. Difficult company to work with and nobody has answers or replied with different…read moreones. Never doing business here again.

I am now writing this terrible review because I have been waiting on hold for customer service for…read morethe last 42 minutes. Although, they answer immediately if you want to buy something, after you buy it, it is impossible to get someone on the phone. I have been a loyal Comcast customer for years and years, but just moved and decided to try out Verizon Fios for a change. I spent an hour setting up my in house wiring earlier today to make it as easy as possible for the VZ Fios tech to complete the installation today. All my fiancé did was let him in the door, tell him which tv's to set up and let him hook it up. She called me and told me that the tech said he can't hook up one part bc the HDMI cable is crushed and that I need to get a new HDMI cable. I told her that is impossible. I just carefully set everything up. The HDMI cable she is talking about is 25 feet long, a high-end style, which I personally, and carefully, wired myself from our home office into the living room to be closer to the router. I checked it several times and it took me a while to complete. I just got home to check the work. It was NOT crushed. The end connector piece is now broken off of the HDMI cable and is stuck in the back of the TV. It looks like the tech (my fiancé did not touch a single thing), roped the tv away from the wall, without unplugging anything, tore the HDMI apart from itself and got it stuck in the TV HDMI port in the back. Now, my $1000 70" TV is damaged, my expensive HDMI cable is broken, then time I spent wiring everything was wasted, and VZ Fios Just charged me $90 for the visit. Plus, to top it off, I cannot get a hold of anyone at VZ to tell them what happened. All I can say is, I have had less than a day's dose of VZ Fios and I am somewhere between canceling and suing for a new TV. Stay with Comcast. This is not worth the headache.

They rope you in and then you can't reach anyone for customer service or you keep getting directed…read moreto someone else. Always on hold forever. We switched to Comcast! We asked 2ce to have our landline redirect calls which they offered and it's never happened. Expensive and not worth the aggravation. Trust me!