I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

I don't actually currently have a subscription to comcast. I just moved to vermont and I must get…read morecalls 3-4 times a week for the last month from comcast telemarketers. I also get 2-3 times a week advertisemest to me per snail mail. I have my number on the do not call list and have explained to them I do not own a television. This has not stopped them from trying to sell me cable. ps I get my internet connection over phone lines with fairpoint comunications.

I visited Spectrum to explore purchasing a basic, new iPhone. At a previous store, the price did…read morenot include a trade in option and the cost to transfer the data from my current cell phone was going to cost almost $100. Josh was assigned to me. Throughout, he was pleasant, welcoming and very, very helpful. The iPhone I was interested in was for sale at Spectrum. I had many questions, which Josh answered with great kindness and patience. He also offered information which enabled me to more fully comprehend the features of the phone. This particularly helped to choose the ID access that would be best for me. I was greatly pleased to learn the trade in option would save me $105. toward the iPhone and that there was no charge to transfer the data to the new phone. Josh was so enjoyable to work with. He was friendly whereas I enjoyed chatting with him while the data was being transferred to the new iPhone. Thank you, Josh!

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

I was a long time ATT user. I had a job changed which required me to return the phone number of…read moreyears of use and stored on many contact lists. Two family members were already using US Cellular as there cellular service. At the time US Cell was offering a great family package so I took the leap of faith and joined the US Cellular family. I did have concerns at first. My new job takes me from Maine to DC. I had fears that service would not be up to snuff. I have to say I have no service issues up and down the Northeast corridor. I chose the 300 Gallery Blvd. Scarborough Maine store to set up my account. I asked for an easy to remember number with as many repeating numerals as possible. The REP put in some extra time and got me a great number. I have had several other situations that I thought would be an issue, I walked in the shop and what I thought was going to be a problem, only turned out to be a minor inconvenience. The customer service I have received at this store has been great. They have fixed my issues quickly and fairly. I am impressed with this company and certainly can recommend to anyone looking into cellular service. Call outs to Tyler and Nathan for being so helpful.

I was a Pioneer customer for several years, and was satisfied with the service, but closed the…read moreaccount many years ago when I got rid of my land lines. All of a sudden a year ago, I began receiving bills from a company called Clear Line (I assume they bought Pioneer?), for phone service I had not signed up for, nor was I using. In fact, the I had not even owned the numbers they were billing for for many years. I have now sent 12 emails to customer service (I email every time a bill comes) with no response, and just completed my third call to customer service, again informing them I do not have an account with the company. They have acknowledged zero use on the lines, and also acknowledged that they were supposed to credit the amount, but "it was never authorized" - whatever that means. They have promised to credit the account in the next two days, but given past experience I am not optimistic. It appears from other reviews this is a common problem, and I don't know if the company is running a scam, or if they are just disorganized and very unprofessional. In any case, I would steer clear of them.

When they were Pioneer it was a great service. When they switched to Clearlive the rates went sky…read morehigh and custoner service was non-existent from.my experience. In my opinion, stay away !

Yes we waited for about 10 mins store was busy ! Got Frankie he was great and the manager team of…read moreJeremy and Matt were great!! Thanks Gentlemen Great job

Made an appointment. Got forgotten about. Got a sales pitch for something I wasn't there for then a…read moresnarky attitude for saying I just wanted to purchase what I came for and leave.

Horrible service guy today! He clearly couldn't care less about customer service…read more Would rather drive to South Portland then deal with him again!

I switch to Tmobile to save some money which I told to the person that helped me, he was great but…read moreI told him after he told me my monthly bill would be and I said why would I switch to Tmobile for If I'm paying the same or more than my ATT? So he said I can get you down to $140 l said great I'll do it. I trusted him so l was curious to see my bill a few month later and it's more than I paid monthly with ATT! which is way over $200. Hmm is Tmobile or the person that set me up a fraud? If I knew I would have stick with ATT. I lost 663.23 because of activation fees and they only paid for 2 of my phone and not my watch. If I were to stay with ATT I could use that 600 to payoff my 3rd line and my bill would have been 140. Do not switch to Tmobile my advice is to stay with your current provider or find a not top big 3 provider like ATT, Tmobile or Verizon they're all rip off!!!!

if you are someone that has a good service with breezeline youre in luck…read more i moved into an apartment and out of the five cable companies i couldve called i used breezeline. they told me the equiptment would take 3 to 5 buisness days maximum! they shipped it on a monday. i checked tracking 3 days later my package was literally sitting a mile from my home waiting for delivery. problem is ups says it will take 6 more days to reach my home a mile away. ups says that breezeline is lying to their customers. if they wanted it here in three days , they would pay for same day mail or three day delivery. however , they sent it ground mail , which takes 8 to 10 days. so now i sit here still without cable, internet or phone, because i trusted to go through breeze line and u.p.s doesn't really care once they have your package.there's nothing you could do or say about it. so basically, breeze line get your money, knowing it's gonna take twice the amount of time to get to you that they say just so when you call and complain, they can offer you credit toward your bill. meanwhile, you still went 10 days waiting for internet. when they told you , it would take three... if you're able to go to a reputable cable company i suggest you do so

I can't speak to a person. Wait times are ridiculous. They say they'll call you right back, but…read morethey don't call you at all. I want to cancel their service, but there is no way to do that without speaking to a person. Their streaming service is crummy as well as expensive.

Can I give this less than a star?…read more Set up an appointment to have my battery replaced. Told it takes an hour. Brought an old iPhone 11 Pro in. Turns out appointments mean nothing at the store, phone should be ready in 2 hours. Fine. Come back. Battery installed fine but the phone didn't pass done control panel test. Essentially store broke my working phone. But will order an iPhone11 pro as a replacement for a 90 bucks. BS. I had a working phone and the store killed it. Needed a phone for travel that following Monday. Took 5 trips to store to resolve all the issues. Between the measly 40 dollars in credit they gave me, to the attitude from managers struggling their shoulders. I'm going to be switching to off iPhones after this.

Finally found some time to come back to the Apple store to finalize my purchase of a phone upgrade…read moreand a replacement laptop. I knew what I wanted, so that was streamlined. Ross met me when I walked in and put my info into his iPad and said another associate would be with me. Nobody came after a few minutes, so he came back and helped me out. I never actually upgraded my phone before because I usually use my phones until they are totally extinct and worth nothing. Ended up getting more value than I expected. When I was setting up my MacBook, just to be sure it turned on, I was seated at a table with like four or five other people and handed off to Kai, who was floating around from person to person helping them troubleshoot their new products. I was amazed with his efficiency, patience, and friendly attitude. I've not had to take anything in for repairs, so I can't speak to that, but I've been pleased with my two experiences at the Maine Mall. Thanks Ross and Kai!