I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

I don't actually currently have a subscription to comcast. I just moved to vermont and I must get…read morecalls 3-4 times a week for the last month from comcast telemarketers. I also get 2-3 times a week advertisemest to me per snail mail. I have my number on the do not call list and have explained to them I do not own a television. This has not stopped them from trying to sell me cable. ps I get my internet connection over phone lines with fairpoint comunications.

I have had Rodeo internet for years and very happy with service. I live in an area that is…read moredifficult to find service.

living in Clarkston, Washington but the county not city limits we had a hard time finding Internet…read moreservices. We called Rodeo and they said if you can see the C on the hill we got you covered. Been with Rodeo for 7 yrs no now Lisa Fleishman

went into the Brunswick store, nobody in there and took the lady a hour and half to purchase a…read morephone. I think her name was Jill, didn't open the phone myself, she kept everything on her lower counter. she sold me the mini 13 iPhone, wanted the 13. returned it the next day, she told me it was her fault. was charged a $50 returned fee and my $440 refund on my trade in phone was not processed . Jen the manager said I should of made an appointment . Joe

Got treated like shit when I asked for the manager to my surprise it was the owner that was talking…read moreto me like a second class citizen I will never go there!

Shame on Comcast. High marks to tech Tim who is trying to solve a problem which exists because of…read moreComcast's use of remote, foreign customer service centers and disinterested local job managers..For weeks and after at least 5 or 6 calls the company has still not sent out the 3rd party contractor to pull the cable thru a conduit that runs under the road. Three techs gave cone out to connect the service but each one has said they need to have the 3rd party contractor -- and the far off phone service appears unable to schedule a 3rd party contractor. Disgust at a company whose customer service is farmed out and whose job managers don't bother reading notes to schedule required service. DISGUST at the continued lack of WIFI. Comcast relies on automated boiler plate online assistance and pays no attention to customers.

Worst customer service , they overcharged me 160.00 and said they would stop my service after I…read morecame in with all my payments and receipts . The manager did not help and finally said"I am done and if you do not leave I will call the cops .. Nice way to treat the seniors or any other customers Any suggestions for me to retrieve this miss justice, I was nearly in tears as it was so stressful. Conglomerates think they treat us this way as we have no one to support us. Computers are difficult and do not help either and time consuming Flunk .

While I was actually using their service, before the name change, they were adequate. The problem…read moreis that after having canceled their service 6 months before, they began billing me for service. I only just noticed that I have been billed three times for a service I canceled before the beginning of 2025 for a total $561.19 which I'm about to start trying to get back. They may not be evil but if not they are staggeringly incompetent!!

Absolutely the worst, most dishonest company I've ever had the misfortune to deal with. Because…read morethey have a monopoly on this area of Alabama, they don't give one damn if they do as they say. I was told a price, in writing, then when I received my first bill...it was nearly 3 times the quoted price. I contacted my rep and was told that she "forgot" to mention the installation fee and that it was an "honest mistake"!!! Honest!!! No, not mentioning an exorbitant fee and then calling it a mistake is LYING, and deemed illegal. When I called the rep, I was then told not only would they not absorb the illegally billed fee, but that my bill was now going to increase $30 a month!!! How the heck is this legal? I never signed anything that authorized this "fee" or anything at all actually. Might be time to get litigious. Avoid this business at all cost.

I was a long time ATT user. I had a job changed which required me to return the phone number of…read moreyears of use and stored on many contact lists. Two family members were already using US Cellular as there cellular service. At the time US Cell was offering a great family package so I took the leap of faith and joined the US Cellular family. I did have concerns at first. My new job takes me from Maine to DC. I had fears that service would not be up to snuff. I have to say I have no service issues up and down the Northeast corridor. I chose the 300 Gallery Blvd. Scarborough Maine store to set up my account. I asked for an easy to remember number with as many repeating numerals as possible. The REP put in some extra time and got me a great number. I have had several other situations that I thought would be an issue, I walked in the shop and what I thought was going to be a problem, only turned out to be a minor inconvenience. The customer service I have received at this store has been great. They have fixed my issues quickly and fairly. I am impressed with this company and certainly can recommend to anyone looking into cellular service. Call outs to Tyler and Nathan for being so helpful.

I visited Spectrum to explore purchasing a basic, new iPhone. At a previous store, the price did…read morenot include a trade in option and the cost to transfer the data from my current cell phone was going to cost almost $100. Josh was assigned to me. Throughout, he was pleasant, welcoming and very, very helpful. The iPhone I was interested in was for sale at Spectrum. I had many questions, which Josh answered with great kindness and patience. He also offered information which enabled me to more fully comprehend the features of the phone. This particularly helped to choose the ID access that would be best for me. I was greatly pleased to learn the trade in option would save me $105. toward the iPhone and that there was no charge to transfer the data to the new phone. Josh was so enjoyable to work with. He was friendly whereas I enjoyed chatting with him while the data was being transferred to the new iPhone. Thank you, Josh!

I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

if you are someone that has a good service with breezeline youre in luck…read more i moved into an apartment and out of the five cable companies i couldve called i used breezeline. they told me the equiptment would take 3 to 5 buisness days maximum! they shipped it on a monday. i checked tracking 3 days later my package was literally sitting a mile from my home waiting for delivery. problem is ups says it will take 6 more days to reach my home a mile away. ups says that breezeline is lying to their customers. if they wanted it here in three days , they would pay for same day mail or three day delivery. however , they sent it ground mail , which takes 8 to 10 days. so now i sit here still without cable, internet or phone, because i trusted to go through breeze line and u.p.s doesn't really care once they have your package.there's nothing you could do or say about it. so basically, breeze line get your money, knowing it's gonna take twice the amount of time to get to you that they say just so when you call and complain, they can offer you credit toward your bill. meanwhile, you still went 10 days waiting for internet. when they told you , it would take three... if you're able to go to a reputable cable company i suggest you do so

I can't speak to a person. Wait times are ridiculous. They say they'll call you right back, but…read morethey don't call you at all. I want to cancel their service, but there is no way to do that without speaking to a person. Their streaming service is crummy as well as expensive.