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    Breezeline

    1.1 (98 reviews)
    Closed 9:00 am - 1:00 pm, 2:00 PM - 5:30 PM
    Updated 1 month ago

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    2 years ago

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    1 year ago

    I can not believe what a horrible company and service provider. Outrageous cost. I'm not staying with them much longer...

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    2 years ago

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    4 years ago

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    2 years ago

    Extremely inconvenient customer service. Lousy quality. The only reason I use this company is because it's the only option.

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    2 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - Breezeline

    Review Highlights - Breezeline

    In a windstorm, my cable line was pulled right off my house.

    Mentioned in 2 reviews

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    Verizon

    Verizon

    (20 reviews)

    $$

    I want to give a huge shoutout to Benjamin, the assistant manager at the Rochester Verizon store. I…read morehad a complicated issue after ordering four lines online and porting three numbers from Xfinity Mobile -- my new Verizon phone kept showing the numbers as Xfinity lines. I spent hours with Verizon's online chat and even went to another store, but no one could figure out what was wrong. When I came to the Rochester location, Benjamin was the first person who truly took the time to help. He patiently dug into the problem, made multiple phone calls with different Verizon support teams, and walked me through everything step by step. He never rushed me, never passed me off, and genuinely cared about fixing the issue. Thanks to his persistence and professionalism, the problem was finally resolved. After such a frustrating experience everywhere else, Benjamin absolutely turned the day around. If you need someone knowledgeable, patient, and committed to getting things right, ask for Benjamin. He's outstanding!

    If I could leave negative stars I would. Our sales person (wish I had a name, but he never…read moreintroduced himself ) was so rude. I went in to buy a new phone and watch along with a case. We have been Verizon customers for years so the plan meant nothing to me. I just wanted to upgrade my phone and watch to newer models (currently a 13 and a 3 respectively). The young man waiting on us wouldn't let me just buy the products without upgrading my plan...to save exactly $162 for the YEAR! Um, I'm all about saving money but really...disrupt service for everyone and pay monthly instead of in full. So strange to me, he literally encouraged us to walk out and buy it elsewhere because I wouldn't change my plan. So so strange! I'm baffled!!! Verizon customer service sucks but I feel stuck because I dont want to change my phone number! ugh!!!

    Quantum Fiber Services

    Quantum Fiber Services

    (310 reviews)

    Spotty at best! I have had Quantum Fiber since August 2024 and to say the experience has been…read morequestionable is putting it nicely. Connectivity is inconsistent and it takes days to get anyone out to fix issues. I feel like the month of December has been nothing but outage notifications. Also, don't depend on the WiFi working in the house! I had to purchase Ethernet cables to plug into the router for any computer to stay connected after upgrading o the $100 plan. And yes, we do have network extenders but even those can't connect most of the time. Shop around for something else before committing to this provider.

    I had an extremely frustrating experience with Quantum Fiber that felt both misleading and…read morecompletely unacceptable from a service standpoint. I was originally on a stable 500 Mbps plan, but after experiencing ongoing connectivity issues, I was told the solution was to upgrade to 1 Gig. This conveniently removed me from my original "lifelong" pricing plan, which already felt questionable. It came across less like a fix and more like a forced upsell. What's worse is that the upgrade didn't solve anything. My internet performance did not improve at all. In fact, it got significantly worse. I ended up completely without internet for two full days. When I reached out for support, the earliest technician appointment they could offer was several days out. For a service as essential as internet, especially for people working from home, that kind of delay is unacceptable.

    Breezeline - isps - Updated May 2026

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