Spotty at best! I have had Quantum Fiber since August 2024 and to say the experience has been…read morequestionable is putting it nicely. Connectivity is inconsistent and it takes days to get anyone out to fix issues. I feel like the month of December has been nothing but outage notifications. Also, don't depend on the WiFi working in the house! I had to purchase Ethernet cables to plug into the router for any computer to stay connected after upgrading o the $100 plan. And yes, we do have network extenders but even those can't connect most of the time. Shop around for something else before committing to this provider.

I had an extremely frustrating experience with Quantum Fiber that felt both misleading and…read morecompletely unacceptable from a service standpoint. I was originally on a stable 500 Mbps plan, but after experiencing ongoing connectivity issues, I was told the solution was to upgrade to 1 Gig. This conveniently removed me from my original "lifelong" pricing plan, which already felt questionable. It came across less like a fix and more like a forced upsell. What's worse is that the upgrade didn't solve anything. My internet performance did not improve at all. In fact, it got significantly worse. I ended up completely without internet for two full days. When I reached out for support, the earliest technician appointment they could offer was several days out. For a service as essential as internet, especially for people working from home, that kind of delay is unacceptable.

Absolutely horrible service. This place has been a nightmare - they refused to help me solve an…read moreissue. Take your business elsewhere.

The store was under staffed when the manager did finally arrive he complained about missing out on…read morea prime rib dinner at least 5 or 6 people walked during our 3 hour stay. Honestly if I wanted to hear complaining I would have stayed home.

Nerd 1-1 is awesome! As a small business owner of Fitness Together Portsmouth & Newburyport, they…read moreare my "IT department". Whenever we have a computer issue or something that is just not working quit right we can call them up and have them take care of the issue remotely. They have helped me add more laptops to my studio while still on a budget by building me a refurbished unit. More recently I had an error message come up on my laptop and before I clicked anything I called them up to tell them what the message said and how I should handle it. I was told I would have to bring the laptop in for them to work on. They were able to save the hard drive and I was already sent up for automatic backups with them so everything was safe. I did have to buy a new laptop with the help of the nerds on what I should be looking for. I then dropped the new laptop off with them and they got everything up and loaded on it for me with all my old "stuff" so I was ready to go. I highly recommend using them for any IT!

very happy with work done , had to speakers replaced in an apple Mac , very accommodating and quick…read more. my thanks , cost was resonable as well . Ill keep him in mind for next computer issues

I have been using Brian for many years and have always been satisfied…read more This time I was having trouble with my Economist on-line and had to log in every time. I am happy with My Firefox and said I did not want GOOGLE. I paid him and found that he put Google on my website and turned my Malware off!! I called him and he then hacked into my computer!!! Star rating 1

I'm still waiting on retention to call me 3 months and still…read moreno adjustment on my bill 3 years

I've been to some bad T-Mobile locations but this place has got to be the worst. Customer service…read morewas not existent and the worker that helped(didn't even do anything really) me gave attitude and gave almost no advice or care about my predicament. Gladly walked down the street to Verizon and got my home internet setup without a hitch. DONT BOTHER GOING HERE.

I wanted to say that the day I went into the Dover location to get a new phone, I was dreading…read morewhat I thought was going to be a long drawn out 2 hours visit. But then.... there was my salesman Rishav, that introduced himself to me and asked what he could help me with. Let me tell you... hands down , the nicest, informational, helpful and professional person . It was easy to understand everything as he went over things with me. By the end of my dealings with Rishav , not only was I happy about my new phone , we had chatted for a few minutes about just a few things that we were doing this summer. It was such a pleasure to deal with him, and any other questions I will be back to see HIM, so,, if you have to get a new phone. Richav is your MAN. SIGNED, ONE HAPPY CUSTOMER. L. SMITH of BARRINGTON

The worst. Horrible customer service. Couldn't even say hello when entering the bldg when 3 of them…read morelooked directly at me. I turned around and left. Not 1 customer in the store yet they were busy with their own conversations.