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    Nerd-1-1

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Nerd-1-1

    Telecommunications

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    9 years ago

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    Xfinity - 06/13/2024

    Xfinity

    (2 reviews)

    Horrible horrible customer service. Comcast charged me twice for the same month plus a late fee. I…read morepay $427.34/month. They maintain that they didn't recieve the payment due on 3/23/26. My banking records clearly show that a payment of $427.34 was indeed paid to Comcast on 3/23. I called the bank to confirm that the payment went through. They told me tha Comcast was paid and to take my bank statement to Comcast to clear it up. I went to the local Xfinity store (Seabrook, NH) thinking, as soon as they see my bank statement, they'll credit my account. After all, they take payments there and credit accounts accordingly. Nope, they looked over my bank statement, checked they're own records, and told me that they never got the payment, to call my bank and there was nothing they could do..and they were very rude about it. I couldn't believe they would engage in such a blatant rip-off for $427.34 plus $19.75 late payment fee. Time to cut the cord and stream.

    Went to cancel my service. (Of course, you need to visit the store to cancel. Can't do it online…read morewith one simple click.) Total idiots in this store. Four clerks and four customers all glued to their phones. Finally someone looks up. "I need to cancel my service." Idiot clerk gets my details, looks up my account. I look around. Notice there's an old frail guy with a cane struggling on the sidewalk to reach the door. Nobody in the store notices. I run and open the door for him, get thanks. Walk back to the desk. Idiot Clerk hands me a receipt. "There you go. All cancelled." Dead in the water, finito, crushed like a bug. I'm afraid I raised my voice. "No, no, no, no, no, no! Next question, "On what day do you wish to cancel, sir?" I'm in the middle of moving! I'm getting 100 emails a day! And you just killed my Internet dead! I need it canceled NEXT WEEK after I move out!" "Oops." Get the manager. Can you restore it? "Nope. Have to enroll in an entire new plan, pay for new installation and new service..." For a week? JFC, what a bunch of morons. Better they stay glued to their phones than deal with real people in the real world! Oh, and icing on the cake, Xfinity keeps dunning me for two months' service!

    Nerd-1-1 - telecommunications - Updated May 2026

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