We've had BT since early 2024. We'd had Comcast for over 24 years, but, their rates for internet…read moreand TV packages were out of control and continuing to increase. LOL...now Comcast is offering 5 years 1GB service for just over $50. They are feeling the BT punch and loosing customers. Too late Comcast, I asked you in visits at the local office, several times, to give us a better deal and you said your could not! Then I went to BT and glad I did. We ended up connecting an outdoor antenna for our local channels to the incoming Coax to our TVs from the now disconnected Comcast service. There's 28 channels broadcast over air in our area! As for TV packages, nope!.....Internet is all you need. We subscribed to 4 streaming services for all of our sports and movies and still, the BT 1 GB service plus the cost of all 4 streaming services still save us 75% off what Comcast was charging us. As for service and support, BT excels. We had a connection issue ongoing for a while (intermittent), but, they came to our rescue and although the tech had to come twice over 2 days due to finally get a few faulty wiring connections isolated and corrected, we now have 100% rock stable service at 1GB speeds and right at our plan. We can not be more pleased with how our BT service and support has been and will stay with them ongoing! Well done BT!

(Cross-posting from my Google review) I decided to switch from Xfinity to BT now that they were…read morefinally available in my area, and their prices were about the same as what I was paying but had slightly better speeds. I figured even though I'm not saving much money and speed isn't an issue, I'd rather be on fiber and supporting a local company. I had a minor technical issue / question and submitted it tonight using their support form, figuring I would get a call tomorrow or the day after. Instead, Roy from the technical support team responded TWO MINUTES later (this is at 8pm), answered my questions, and resolved the issue I was having with my account configuration. Their support is as fantastic as everyone says! In terms of the install; I called in December and they had pretty immediate availability. I ended up scheduling the install for early January and the install was quick and easy.

The price has almost tripled over the past year and I was never notified of these changes until it…read moreshowed up in my bill. On 3 separate instances, I've had appointments with technicians, only for them to completely no-show. Another time, my internet went out completely, and the agent who I was speaking to was more interested in trying to convince me to buy an Xfinity phone plan than in helping me solve the issue. It's a completely untrustworthy company.

don't do it! stay away!!…read morethe absolute worst nightmare of a company horrible internet, no live people, robots hanging up on you, loops to nowhere, endless hold time. i'm ready for the class action lawsuit

So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

If you want to go with a company that knows their products look no further. I had Cody out to my…read morehouse while walking through I showed him what I wanted. With his exceptional knowledge he was able to suggest the wireless setup since I didn't want wires in my man cave. With the way local cable companies rip you off Cody saved me approximately $60.00 a month on my cable bill. With the extra savings I was able to setup a TV outside on my patio and order the Sunday NFL ticket. Talk about the $$ package thanks Cody and your staff. I recommend giving Cody a call today if you want good service while saving $$$.

I want to update my review because after years of being very happy with Customer service from Cody…read moreI want to warn people to beware. I am not sure what has changed for him and his business practices but he has gone from being upfront and stellar with customers to not being truthful or at least not being completely truthful and then not following up on what he says he will do to make it right. It has been several months now because I had hopes that he would follow through but it is clear that he is not going to. Beware if you are a current customer and want to upgrade call company directly and go through them so you don't have to figure out what is truth and get caught up in Cody's shady practices. You may not get the deal Cody says he can give but considering he doesn't follow through it won't cost you the hundreds of dollars extra it cost me.

I had to go shopping for a new phone, the last one was four years old, a relic!…read moreI have AT&T and was pretty happy. I got my last phone on Dorset St which is one of the corporate stores, and decided to try a store that acts as an agent of AT&T. I highly recommend Natalia, in the Shelburne shopping plaza on rt. 7. I visited twice she listened gave me several choices of data packages, I had already decided on Samsung after a fair amount of research and she agreed it is a good phone. The phone has to come by FedX but meanwhile she showed me a lot of things I can do with the phone. This store also gives you the promise of helping you after you get the phone to get setup.

I wanted to Leave this review about Deanne Cejka From the AT&T corporate store at 344 Dorset St…read more South Burlington, Vermont. About the end of July 2023, I visted the other AT&T store in the University Mall in South Burlington Vermont. At that time a gentleman named, Mark Gibbs worked there. I had an Iphone 13 pro, and Mark talked me into trading it in for an Android Galaxy Fold 4. He told me if I traded in my iphone, It would take a good chunk off of my bill. Well, to make a very long story short, Mark (whom has since been fired) not only pocketed my iphone, he canceled the trade in and he only turned in an old android that was only worth $6.00. I didn't even know that happened until I saw a huge bill for my iphone & AT&T Informing me I owed an aditional $550.00 and claiming I never traded in my iphone!! Obviously shocked, I reached out to Mark, and he assured me that was some kind of mistake, and said he most certainly did trade my iphone in. He is a liar, and that's just one of many reasons he lost his job. I was put through the biggest run around from the AT&T store in the University mall for MONTHS!! A worker named Gavin and his so called, "manager" Tim (whom I have since been told was never an actual manager) put me through HELL, and that's putting it lightly!! For months, they gaslighted me about this whole situation, and gave me the run around and would refuse to take the huge charge for the iphone off my bill. They even acknowledged they knew what Mark had done, but they just would not take the time or efforts to fix it when they had every capability to fix it. I could go on and on writing about the lies and running around they put me through for all these months! Even when AT&T was about to shutbme off because of the $550.00 on the bill, Gavin and Tim STILL didn't care, and continued to lie and give the run around. Tim, a who is a complete unprofessional, coward, wouldn't even return my phone calls, he would relay messages through Gavin, and Gavin straight up ended up telling me, "Tim doesn't want to help you; no one here is going to help you" then he LIED and told me Tim was at a booth at the job fair if I wanted to talk to Tim in person, but Tim was never actually there, Gavin just wanted to get rid of me! Absolutely HORRIBLE to treat a long time and faithful customer in her 70's this way. It wasn't until Deanne Cejka talked to me that anything got done! Deanne was helpful, compassionate, caring, understanding, and went well above and beyond the call of duty to rectify this fraud that done to me, even though it had NOTHING to do with her! Deanne still spent weeks, days and many hours to get this fixed!! FINALLY, Tuesday 10/24/2023, after another 2 hours spent with me, Deanne was successful with getting this fraudulent $550.00 OFF MY BILL!!!! I can't even begin to express the emotions and utter relief I felt after being treated so UNPROFESSIONAL and poorly by the University Mall AT&T in South Burlington, Vermont!! Literally MONTHS of stress gone, THANKS to Deanne's willingness to give the utmost amazing customer service!! she didn't give up and she took this fraud very serious, unlike, Gavin and Tim!! I had to leave this amazing review about Deanne!! She is such an angel, and I honestly can't thank her ENOUGH! She is the reason I didn't cancel with AT&T; after being a faithful and loyal customer for well over, 20 something years (or whenever Unicell switched to AT&T) and go with Verizon. Thank you so much, Deanne!! Thank you!! I HIGHLY recommend not only doing your business at AT&T 334 Dorset St in South Burlington, Vermont, but go and see the amazing, Deanne Cejka!! She will take impeccable care of you! To wrap this up: I will NEVER step foot in the AT&T in the University Mall, in South Burlington, Vermont EVER again! Horrible service and horrible workers! They DON'T care! They don't even like their job. ~Kristilynne Goodwin~

Horrible customer service. Faster to drive to the Malone Spectrum and back. Just sad...read more

in the past there was a young man who assisted me twice with my frozen phone. yesterday and today…read moremy phone locked and I drove to local store and was only person in there.... I was told in an unfriendly way by two women they couldnt help me to call Apple and gave me the number I went back today after spending hours on phone and was treated even worse! I left and went straight to Verizon where I was immediately helped with respect and kindness! they were very busy but that didn't matter to them! we are now with Verizon and can't be more happy because I know if we need help..... we will get it and service with a smile there is no need for the unkind unhelpful service we received at spectrum

Switched from Verizon to spectrum phone last week. I thought I was trading in my old phone for…read more$135 toward the new purchase. When the self addressed envelope never arrived I called spectrum and they said an error was made at the store and you have to go back. Well I am now at the store and they admit it was a Spectrum error but will not make me good for it. I was quoted $135 but they say they are not authorized to give a credit even Though it was their error. That is very bad business. Looks like I should have stayed with Verizon.

I still believe the internet price is high, but I have switched from Verizon to Spectrum Mobile…read more The customer service in the Saranac Lake store was very helpful