Yery rude and difficult about trying to find out if there was chili in their soup and blaming the customer for not listing their ingredients

I can't believe how filthy and cluttered this restaurant is. I walked in on the vegan side and there were giant, dark overcrowded fish tanks with dirt and yuck on top of the tanks. Nothing like walking into a vegan restaurant and seeing huge ranks of confined animals. The whole place is dirty and cluttered. I would have just walked out, but I was getting soup to go for someone else and they really wanted that soup. I am vegan and it really makes me sad how this restaurant is kept so poorly. The owner(s) obviously don't care about the place. read more

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Store wasn't very clean. I ignored it as it's a family owned business and things happen. I sat down and got some attitude as I was ordering. Again, I let it go as I'm just here for the food. Then I got served coffee with expired milk. It was curdling and smelled pretty nasty so I tried to ask for a replacement, but nobody would bother to even look over. I raised my voice to get someone's attention and got ignored. The only one who would help me was a small child from the back. He went over and conveyed my message to someone up front; I watched him proceed to get ignored & literally shoved away. If the coffee was that much of a disaster, I can't imagine how bad the rest of the food is. If you're running a restaurant you should learn how to interact with other humans in a respectful manner. If I could rate 0/5 I would. read more

The gentleman at the counter was a Gem. Not only did he give me a detailed lay of the menu's land, but he was also so sociable/chatty as can be...one of my high points of great customer service. My order was simple - Veggie Pad Thai & Spring Rolls, I don't think I'd get the Pad Thai again as it was too mushy. & you can never go wrong with perfectly fried Spring Rolls. The price point is easy on your pockets per the portion, yet again the service was positive. Two doors down are their sister eatery - Pho Lotus with the next door a coming soon Pho sandwich spot. read more

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This small family owned and family operated restaurant was a delight to visit. My husband and I enjoyed the fresh spring rolls, basil eggplant, fried rice and the sweet and sour. It was totally delicious and clean. We also noticed it wasn't overly oily - so we could actually taste the food! I know they made it with love. We are definitely coming back! read more

My husband and I noticed this restaurant after stopping by the bike shop and we had to try it! We ordered the mango salad and the soy beef Rad nah and it was delicious! We literally scraped the plates! The mango salad was very refreshing with a mix of sweet mango slices and crunchy peanuts and veggies! I wish I discovered this fish sooner. Now I will be addicted. The Soy beef Rad Nah was very savory and light for noodles! You can have your choice of protein which includes, soy chicken, soy beef or soy shrimp (or extra veggies). We decided to go with soy beef which went very well with the sauce! Surprise surprise, we killed it. Brand new and delicious! Highly recommended! So glad we tried it, we will be back so frequently they'll know us on a first name basis. read more

Green Lotus Vegan - Soy beef Rad Nah - Vietnamese Near Me - Gilbert, Arizona

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The food is great but I recommend getting it to go. The employees always seem irritated your dining in and the service sucks. They are straight up rude. But the food is very good. Best vegan curry I've found since living in L.A. also the fried rice is delish and the spring rolls. read more

I was so excited to try this place and immediately disappointed when I walked in. This restaurant apparently has a vegan and non vegan seating area, however, the vegan side is extremely small and the wall is lined with overcrowded fish tanks.... It's my assumption these fish are eaten on the non vegan side (multiple large fish that can barely swim in their small confinement). The restaurant was dirty and everything felt sticky. The food was extremely oily and although it was decent, I would not recommend this place nor visit again. Staff was friendly, no complaints there. But I would not call this a vegan restaurant- with fish held in captivity surrounding you while you try to enjoy a meal, it was very sad and upsetting. read more

The lady was really nice When I called about this , but I just ordered some food and when I got it it came real . Real clams , real shrimp, real meat . I thought this was an all vegan place and when I called about it she said " we don't carry seafood on the menu" I got refunded my money because I'm out out town and I can't just easily get to this building . I'm just confused as to how a vegan place sent me all real meat when they don't offer real meat ! read more

Green Lotus Vegan - Vietnamese Near Me - Gilbert, Arizona

The restaurant is too dirty, the staff are the worst ever met they are so rude and impolite I don't recommend this place to anyone , better find other place to dine in. read more

Well I will say the food was done promptly for preparation but the quality was just not there. I ordered the spring rolls and the spicy basil noodles. I will say that the spring rolls were excellent with their sauce I was very satisfied with that. However as soon as I open the spicy basil noodles there was a smell that was just absolutely disgusting. Bravely I tried to pick at it to even try a bite but immediately was removed from my mouth of how disgusting it was. I hate to write a bad review like this but this Was completely inedible. This has been a very disappointing meal I would not suggest eating here. I'm just glad this was a free promotion from GrubHub for some free food because if I had to pay for this I'd be really upset read more

Green Lotus Vegan - It doesn't even look appetizing when you open the carton and the smell Smells like something out of a garbage dump - Vietnamese Near Me - Gilbert, Arizona

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I was so excited when I heard this restaurant was opening up and was purely vegan! My friend, who is not vegan received a coupon in the mail for them but when we went they weren't opened yet and I'm not quite sure why they sent out coupons if they weren't opened. It stinks because now I can't get my friend to go and he lives within walking distance of this place. Last night I was hanging out with my friend and I got hungry...he wasn't so I decided that this was the perfect time to give this place a try...and they support ordering through the Yelp app...even better! I ordered a green curry and some vegetable tempura and when I arrived they had just finished cooking it so it was ultra fresh. I thought the food was just ok. The vegetable tempura wasn't a tempura at all...just vegetables dipped in thick batter and then fried. It wasn't that light crispy tempura batter that I love (probably because there's no egg). I don't know if I would have this on the menu in a vegan place. It also came with a side of sweet and sour sauce, which was bland and not typical of veggie tempura. Usually that comes with a soy sauce of some sort. The curry was just ok...didn't really have that curry flavor...I mainly tasted coconut milk and that was it. I would still probably get it again or try one of their other curries. I will be back to this location but for takeout. The restaurant itself was set up kind of weird with tables behind a curtain in the back. It was odd. Anyway, they have some vegan soups I really want to try. read more

The food was great. The cleanliness... not great. My husband came here a few weeks ago and said he tried out the pho. He enjoyed the food but said there was blaring music and slow service. We decided to go this week for the pho again. There was a man in the lobby who greeted us immediately. The bathroom was quite unclean. Stains and splashes. I get it, when you work in a busy restaurant it's hard to keep up with cleaning but they weren't busy. The tv in the lobby and all the surfaces looked like a sticky handed kid touched everything. Also, the "dirty curtains" people talk about on here is a real thing. On to the food. We ordered the pho but asked to split. The waitress said it's too hard for them to split into two bowls in the kitchen. Really? They gave us an extra and we did it ourselves having a hard time not spilling broth everywhere. We ordered the beef with it but it came with tofu. Our fried tofu appetizer came out after we were halfway through our meal with no apologies. Good food but not sure about the rest. read more

As someone who started my vegan journey 3 years ago in Gilbert, finding good authentic vegan food was tough! There's not many good options on the east side of the valley unless you're into very over processed fake vegan food! Green Lotus is one of the BEST places to get food as. Vegan in the Gilbert / Mesa area. It is a hidden gem because they lack of advertisement, however the food is always delicious. I craved it and ordered it for a solids 6 months lol. There is a bit of a language barrier and things can get confusing ( which is think was the problem w people had in previous and reviews ) however that's no one's fault and people should have more empathy for those who are trying. The food speaks for itself! read more

Sorry, I had their Pad Thai and it was the wrong order and tasted very bad. I hate to write this review but the place was very disorganized and just not the best place for Thai food. read more

Got a major food poisoning from their food. Rad the other reviews and I wish I did it before eating there bc clearly the place doesn't get cleaned and there are bugs everywhere. I just got a pad thai and it's pretty hard to food poison a vegan meal but they did it anyways lol read more

Very good fresh food. Well presented and delicious. Restuarant itself could use some TLC.

Excellent!!!! I have ordered multiple items from the menu and everything has been excellent! Love the food here. Vegetable soup, lemongrass soup, and cashew. I would recommend this place! read more

Ordered and had my food delivered via DoorDash. My food took a bit to get delivered but my gosh! It was good worth the wait! It was still warm.. I got the Chow Mein w soy beef, Combination Fried Rice and King Rolls. Everything was full of flavor and cooked well. Full of veggies, no 'real' meat in my plates here. I will definitely get this again! read more

How have I never been here before?! I ordered on UBER eats and this food is SO GOOD! It was also still perfectly hot when it got here! I got vegan shrimp which I have never had. I was nervous because it looks like shrimp BUT.... it tastes like... dumplings!!! So good!! I will definitely order from here again! Like probably tomorrow haha! read more

Green Lotus Vegan - Vegan shrimp! - Vietnamese Near Me - Gilbert, Arizona

My daughter and I are vegan and wasn't sure about going because of some previous reviews, but so happy that we did try it! It was absolutely delicious! We started with the King rolls and definitely will get them again! We shared the spicy basil noodles and the yellow curry and the flavors were spot on and loaded with tofu and vegetables. Portions were large and we had plenty of leftovers. Ended with true mango sticky rice and once again flavor was great! So many options to try and can't wait to go back! read more

Oh my gawd.... the vegan pho is INCREDIBLE. It's a hole in the wall weird atmosphere but the food is authentic and so good. Salad rolls were delish too. Coming from Portland where vegan food is everywhere I'm telling you this place is better!! I'm going to miss it when I go back home! read more

We walked into the place and waited to be seated for about 15 minutes before we left. There were no other customers there besides my friend and I. No one came out of the back to seat us. We tried making some sound, walked by the entry to the kitchen, walked out and walked back in...all in vain. Not sure if we'll go back. I was disappointed mostly because it was dinner time and you'd think someone would be there to greet you when you walk in. read more

I don't like leaving negative reviews online but after ordering from this location a handful of times (Uber Eats, Door Dash) I think that there may actually be an issue with seasoning their items; I always order their Pad Thai (my go to dish) and always feel disappointed / end up adding my own spices because of flavorless it is. My boyfriend and I always thought we just caught them on a bad night but I'm starting not to think that is the case... It is disappointing especially since they offer vegan beef, chicken and shrimp options. Would not recommend. read more

Food was ok. There was no one when we went to the restaurant besides us since it was a weekday lunch perhaps. The place could be updated a bit .. looks drab and the upholstery definitely needs to be cleaned or updated. Service was efficient read more

Horrible service and everything that eventually came out of the kitchen was incorrect in some way. Zero tip and I always tip... it was that bad! Never going back. The couple next to us never received their full order and their entire bill was comped. read more

If you're vegan DO NOT order this restaurant on UberEats, they apparently have 3 different kitchens/restaurants but do not specify on the phone app. I have ordered from this restaurant on Grubhub multiple times with no issue. But there is a technological flaw, and miscommunication between Uber Eats and this restaurant. I ordered a wonton soup (which I have had a vegan version of at different restaurants before so I didn't question it). When checking out the title even says Vegan Green Lotus, as attached for the picture. So now I am here, puking, because I haven't eaten meat in over 4 years. I wanted to leave this review because I do not want any more vegetarians/vegans/anyone who doesn't want meat or animal products on their plate have to go through thisas well. It's just heartbreaking that a restaurant with the word "Vegan" in its name could make such a grave mistake especially during the corona virus going on. I wanted to eat here as a break to support a small business and have a distraction from the chaos going on. I called the restaurant as soon as I noticed, and have mentioned all my concerns about their relationship with UberEats. I have never reviewed a restaurant poorly like this, but feeding a person meat without consent is inhumane in itself. read more

Green Lotus Vegan - Proof of my order saying Green Lotus Vegan when ordering on UberEats. - Vietnamese Near Me - Gilbert, Arizona

They are the best Asian vegan restaurant I love the Thai fried rice (spicy) and the egg rolls and fried tofu. It's delicious and so happy to see a vegan restaurant, the valley needs more!! read more

Bad online order pick up experience. The man at the counter tried to send me somewhere else to pick up my food and when I was visibly confused he told me to wait and walked away. He asked me twice what was on my order and what website I ordered from. It seemed that me telling him about my order was the first he'd heard of it. I can forgive having a bad experience in the restaurant if the food is worth it but this food was downright inedible. When we finally got home and tried the food it was so disgusting I literally spit it out. We tried to fix it by adding some stuff for flavor even cooking certain things more but it was pointless. This is the worst food I've ever gotten from a restaurant, I will be trying to get my money back. read more

We came twice in a week and ordered multiple entrees. I love the pho, the pineapple fried rice and the vermicelli noddle bowl. read more

Green Lotus Vegan - Vietnamese Near Me - Gilbert, Arizona

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New to town, so there are still some kinks to work out. But... still yummy. Food has comforting flavors. Servers are kind and try hard (and are volunteers from a local temple if I'm not mistaken). After speaking with the staff, we learned the owners are genuine people who want to help spread compassion and kindness. Always down to support a message like that one! Hope they'll be around for a long time. read more

Green Lotus Vegan - Beef vermicelli noodle bowl - Vietnamese Near Me - Gilbert, Arizona

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The food was great and priced well. Everything was cooked perfectly and the the staff was incredibly friendly beyond even some of the best service. Will be back next time I'm in AZ! read more

I ordered on seamless(grubhub) as I have before and I live in tempe so I pay 10 dollar delivery fee plus ¹ plus in tip, tonight it took an hour and 20 minutes, that's ok. But when it got here my curry was missing, I called the driver then the restaurant and the lady at the restaurant said she forgot to pack it and asked what she could do. I asked that she send my curry for free and she said she'd only refund it. Well that's not acceptable with 22 dollars in fees and me no food, so after starting to argue she told me "how about you come suck me off" I was appalled I cant believe youd say that to a customer, especially when you're the one that messed up. I will never spend money here again which is a shame since there arent many vegan options around. read more

Super nice and fast, not used to vegan in this area so very excited! Will be returning! I ordered the Pumpkin Curry and it was SO GOOD. First, I always order medium spicy and at other places its always too spicy or not spicy enough, this was perfect! The pumpkin was plenty and good. The amount of food I got for what I paid was SO much! Food for days seriously! And the rice was brown automatically without having to pay extra for it! read more

I really wanted to like this place, but the spicy noodle literally had a grey slime in the bottom of my container and it made everything literally taste rotten. I couldn't eat any of it. read more

This place is a great find! It is very modest, in appearance, but the food they put out is amazing. I am a newish vegan and this place will be a regular stop for me. The flavors in their food are wonderful. The curry to die for. The salads fresh and unique. Other than the food, no frills, but the food is why I will be back for sure. read more

We walked in, and waited a few minutes to be helped but in all honesty the smell in the building was so horrible we had to leave. It smelled like a dirty bathroom and we were instantly not hungry read more

Be cautious if you eat here. You may end up with animal products on your plate. So upset, we were really excited about a new place to eat. If you're going to serve vegan food, be educated on what vegans eat/don't eat. Dairy is not on the list of things to serve your vegan customers. We won't be returning. read more

I am very upset with this place right now. I ordered through DoorDash. My food was 90 minutes late because they were so unorganized and backed up and couldn't even give my dasher a time of when the food would be ready. When I finally got my food it was all disgusting and inedible. My food was either undercooked, way too spicy, or just plain bland and unflavored. It's very upsetting and disappointing. I will not be going back and am trying to contact the restaurant and get a refund. read more

Vegan chicken fried rice was amazing. I really enjoyed my meal and kindness of staff. Great place to go with non-vegan friends because next door was there regular restaurant! read more