We had Green Collar out to our house in December because I knew I had some duct issues and needed insulation. My experience with them was truly great. Not perfect (thus, no 5) but I'm very pleased.
When it comes to home service providers, what I want is someone who is reliable, responsive, knows what they're doing, and charges a fair price. Anything else is gravy. Green Collar did well in all these metrics, and also scored high in another.
Before I comment further, let me explain briefly my situation. I wanted to get this work done in 2010 so I could take advantage of the federal tax credit. The problem is I waited until early December to call anybody.
One thing that stands out for Green Collar is their level of service, which starts with the people. I don't know if this is typical, but I dealt with 6-7 different people of the company over the 4 visits they made to my house. The first visit was from the sales guy and energy inspector, Jeff. He seemed very knowledgeable and didn't try to sell me stuff I didn't need. He did point out an issue with our hot water heater venting that I didn't know about, and that was obviously an issue. I'm glad to have that fixed now too. He explained things well, such as R-value and the rebate process, and I liked the audit report they provided. The other thing about my meeting with Jeff is how quickly it occurred. It was December and other companies I called could not come out for weeks...in my case, in 2011...too late.
The guys who did the work called to say they would be late, and that was appreciated. I liked the service guys too and they appeared to do a good job. I did discover later that a duct attachment to our main attic unit was not sealed very well when they told me they sealed all of those. I thought they did an excellent job on sealing the door from our garage to our house. Regarding our front door, however, I either misunderstood or was misled. I believed they would seal that too, but the service guys explained that aesthetics matter to people so they can't put the same thing on every front door and so don't do anything. I just mentioned the two things that went wrong. When they came out to fix the poor duct seal, it showed another example of their service commitment.
I was given the name of a guy that would be out. A different guy showed up. He was the owner of the company (Rob). He said they were swamped with business with everyone wanting the tax credit. Thus, he filled in because the scheduled guy was busy elsewhere. He knew what he was doing, agreed it was an issue, and was happy to do the laborer's job to satisfy the customer. I admire that. Another example of their great level of commitment is when the sales guy, Jeff, was trying to schedule our job. He said if they couldn't get their normal service guys in, he would come do the job himself to help us get the work done by the end of 2010. Again, that's super service that I appreciate.
My experience with them ended with a visit by them and an energy auditor for Austin Energy. Their work passed the audit, and I got my two checks in the promised time period. I know other service providers offer to do this rebate filing too, but Green Collar did a great job with setting expectations and handling this for us. In the end, these rebates paid quite a bit of the service cost. And I also got my tax credit.
Ultimately, an important measure of quality service for work such as this is how does your house feel and are you saving money? The duct repairs made an immediate and tangible difference in two rooms...that was awesome. As the hotter days have recently begun, our A/C seems to be keeping up better whereas before it was sometimes challenged. We'll see how it does in the steamy summer days ahead. On the dollar side, after 4 months, we've saved about $190 on our Gas and Electric/Water bills compared to the same four months last year. That's over $45/month of savings. I heard gas rates went down since 2010 and the weather may have been different, but I attribute a lot of the savings to this work. This means I'm paying back my cost darn quickly.
All in all, I give Green Collar a strong recommendation. Whether you work with them or not, however, these simple energy efficiency improvements to your home can be paid back pretty quickly with the rebates and other incentives so look into it if your house is aging or if you have any known concerns.
This is a long review, I know, but when you're paying over 4 figures for home service, it helps to know something about who you're hiring. I hope this helps. read more