I am a property manager in Metro Detroit Michigan. I have used Suburban for 10 years both on homes…read moreand condos I manage as well as on my own home. They have provided great service and fair prices. They are always looking for ways to better serve us.

I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.

Simply: Honest, Knowledgeable and Experienced. - Never any…read morecomplaints in 10+ years - Furnace and A/C install and service calls. Their technicians are great and very trustworthy. They have done work for my senior-aged mother and have always been above board on everything. It is rare to find a company these days with the company principles that Williams has from Sales to Service. Highly recommend them.

Williams was called out to fix my failed central air…read more Your Acmer opened the outside unit, found a CAPACITOR, with a rusty case, & replaced it. Along with it, another component was added! The system still didn't work. Then a burned connection was found & fixed. Now the system works. The problem is, I checked the CAPACITOR, being in the electronics field for 50 years, & found both sides of it were good. This type of repair sits poorly with me because the $76 of parts that were put in, WERE UNNECESSARY!

Our gas furnace went out, and of course on a weekend, so we called several companies to get quotes…read moreon how much it would cost to come out. Not only did they have the cheapest rates, but they were also able to get to our home the quickest. Within 60 minutes of calling them, they were at our house and had the furnace fixed for a what I felt was reasonable price. They replaced a part and were very friendly and easy to work with. Very pleased with the service I recieved!

Our hot water heater wasn't working, called for a check up. Got someone out within an hour of…read morecalling. Problem was diagnosed as low power from DTE meter. Got excellent advice from Frank. Well worth the service call price.

Comfort Plus replaced my air conditioner unit and furnace. I was initially looking to fix my air…read moreconditioner, but decided to replace it. It was over 25 yrs old and I was tired of nursing it along. Also decided to replace equally old furnace. Chris the owner responded to my call quickly and was able to do work on a day that worked well for both of us. Chris and his crew are helpful, friendly and very knowledgeable. They were very conscientious of equipment placement and neatness. I highly recommend Comfort Plus.

My furnace went out recently & I left a message for Comfort Plus at about 8 am. After waiting for…read morean hour I called another company that answered their phone. They came out within 30 minutes. Several business days later Comfort Plus still hasn't called and the firm that did answer their phone had my entire HVAC system replaced by 6pm.

During a recent cold snap, our ancient furnace failed and we had a couple of pipes burst. Matt, the…read moreservice guy, came out and in the middle of muck and mayhem, got on hands and knees to give me an honest assessment of what was needed. The owner, David, came out first thing the next day to go over my options. By that afternoon, his son and their crew had the old furnace out and the new one in and heating the house (the picture shows our temporary set up - they're coming back next week to finish the metal covering). I highly recommend this family business!

Called this company to come out and check our system. We had no heat. Last communication with…read morethem, according to our records, was 2/4/2021. The technician who came out put in a "temporary" part and said he would order the correct part for our system. Have not heard from them since. "Temporary" part still installed on our heating system.. realized tonight it's been several weeks and no communication. While standing at the kitchen sink tonight- notice the heating was blowing cool. Will be calling them (after paying $300 for service call - told this would cover the replacement part we need, once ordered) tomorrow. Will not request service from this company in the future. We will update if we actually receive great, and I do mean GREAT cs after reaching out to them.

I am probably the least handy guy on the planet. If I try a DIY project, I can turn a $200 repair…read moreinto a $1,000 catastrophe in about two minutes. My A/C went out during a stretch of 90-degree weather. The company gave me a price to repair it and a price to replace it. Since the unit was 20 years old, I decided replacement made the most sense. What was supposed to be a straightforward job that would take a few hours turned into two full 10-hour days. Once they got into it, they found the ductwork was a complete mess and ended up doing far more work than anyone expected. I was convinced the final bill was going to be much higher because of everything they had to fix. Nope. They honored the original quote down to the penny. They were professional, hardworking, honest, and treated my home with respect. I trusted them enough to leave them in my house while I was gone, and they earned that trust. It's rare to find a company that stands behind its word like this. I wouldn't hesitate to recommend them to anyone. Great guys, great work, and a great experience. Five stars.

I cannot say enough good things about this company. We need to call them every few months for old…read moreplumbing issues on our old house. They are so quick, so kind and very reasonably priced. We can't thank them enough for all the work they have done in our house!

I have 100+ year old home so my heating system is a boiler that generates steam through the…read moreradiators. Over the years, it has been difficult to find contractors that work on boilers, and it was during Covid that I got a recommendation for Koz heating when I asked who works on boilers. I would almost have to say that they specialize in boilers because the first time I had a repair the gentleman was so knowledgeable about everything going on with my boiler which was from the 1970s. This past Sunday I started having a leak in the basement so when I called the phone number they asked if I wanted an emergency call on Sunday or wanted to wait until Monday but I was concerned so he came out on Sunday and was able to tell right away that the boiler was shot. He said he would have to schedule it as soon as possible after he was able to order a boiler and he told me to plan on them working on it from eight in the morning until six at night. They showed up with three trucks and six guys the following Thursday and they were actually there from about 8:45 AM until 9:15 PM and it looks perfect and it works perfect. Thank you to Koz Heating and all of the wonderful guys who put in a great new quiet and energy efficient boiler!!!

Total scam. Dont know what they are talking about and will use specific termonology to scam you!!!!…read moreMike the owner is a loser who will lose his cool on you and start yelling at you!!! Charged us $500 for an estimate lmao this guy and company are a straight joke!

These guys came and did what another plumbing company couldn't do last week even after 5 hours, a…read morehuge bill, and an unholy sewer mess left in my bathroom, which left me scrubbing it with bleach for over 6 hours after they'd left. On top of it, after the other company said they'd fixed the problem, I had a flood that ruined the wood floor in my dining room from the obstructed line that they claimed to have fixed. A & R Plumbing did it, and did it right; they kept me posted at every stage of the fix, cleaned up after it was over, and fixed the obstruction that the other guys couldn't fix. Sam and his colleague were great. Sam said he doesn't quit until he finds the problem and he was true to his word. These guys are the ones to call when you want the job done right the first time!

I recommend this company for any plumbing issues, inspection or any sump pump/back up sump pump…read moreinstallations you need. They are fast and reliable, no hassle, quality and price value is the best.