Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Very disappointed with Water Works Plumbing (Ferndale). On 06/16/2026, I called Water Works to…read moreschedule an appt to have a 2.5 gallon water tank installed, that I purchased, under my bathroom sink. The receptionist asked if it was a insta hot water tank. I said yes, it's a Mini Tank Water Heater. Note: These two tanks are the same except one heats faster and stays hot longer. The receptionist scheduled my appt. for the next day 06/17/2026. Plumber Michael came timely and was very nice. Micheal stared at the new tank for a minute then pulled out to manual. I asked Michael if he knew how to install this particular water heater tank. He said, "No". In other words, Michael did not know how do install this particular hot water tank. Why are you looking at the manual? He then stated, the tank was too large to install. MICHEAL STATED THE CHARGE FOR SERVICE WAS $195.00. I was shocked as Water Works Plumbing never quoted me a service fee or gave me an estimate. I then called Water Works Plumbing to tell them Michael did not do ANY work so why am being changed $195.00. The receptionist stated there is a service fee of $195.00 just to come out. I asked Water Work Plumbing if I returned the water heater tank for a smaller water heater tank today, could they come back tomorrow to install it, waive the service fee and just charge for the installation (labor). Water Works Plumbing said, "No". Water Works Plumbing charged me $195.00 plus 5% for using a debit/credit card totaling $204.75. I was forced to pay by card because Micheal could not take cash. I paid this ridiculous bill for 15 minutes of nothing . What a rip off. I will never use Water Works Plumbing again. As a previous Water Works Plumbing customer, I will be cutting ties with this business. SIDE NOTE: On 4/01/2026, Water Works Plumbing removed and kept the old 2.5 gallon water tank that they were replacing at the cost of, wait for it... $352.70. Should have learned then.

I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

The worst ever! He pretty much told me to make it worth his time so he overestimated my issue…read more $795.00 Estimate to supply and install a new standard kitchen faucet three hole Ended up getting it done for $175. Very sad. I told him to kick rocks!

Mike answered after hours which I thought was cool, he was really nice however his workmanship is…read morenot worth what I paid, $209 for an hour of his time. My complaints include ; 1. Instead of using elbows like the previous set up he just used straight copper so the pipes don't sit up against the wall and they are sticking out on an angle (I hope that's no issue in the future ) 2. he did not clean up after himself- he left the soldered silver pieces all over the sink. 3. He did not secure the faucet to the utility sink underneath with the screws so it was moving back and forth, 4. He unscrewed my fire alarm because the heat from soldering made it go off and he never put it back on!! 5. The left side is leaking where the faucet screws into the copper pipe. 6. He asked a "favor" that I give him 5 stars to get business with a story of how Google took down 150 reviews and he was sick last year. Now, the reason I chose him over other people is because of his reviews of " doing quality work, picking up after himself, competitive pricing " and now I feel like I got duped because I did not experience any of that , I feel like he may be a phony. Mike was nice but when I'm paying for a service I shouldn't have to pick up after you. Granted I understand maybe he wasn't small enough/ older to get under the utility sink and screw the faucet in place but he could have told me. There is no excuse for not screwing the fire alarm back in! What if I were elderly and was unable to clean up the metal pieces everywhere, screw in my faucet or screw my fire alarm back in. Of course I did not know any of this was an issue until I went to actually use the faucet - it moved forward and backward, the metal was all over and I look up and the fire alarm unplugged. This was not worth calling him back for as I could fix it and I'm not going to have him fix the leaking pipe either as I do not trust any longer.

I had Mike come out because we had a toilet leak on the second floor. Ceiling was a mess from the…read moreleak. Mike replaced the toilet seal and problem fixed. I have had Mike out on a number of issues and always a 100% great job. By the way he is a Super nice guy and will always show up for your issue. His rates are very reasonable and with no up charges...Thanks Mike. Len L

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.

This guy was great, he knew his stuff and fixed our leak with no problem! Fair pricing and great…read morepunctuality as well- I'll be calling him for anything that comes up in the future.

We had water backed up at a floor drain in our basement. Paul came out very quickly, and snaked and…read morescoped the drains. He ended up correcting the issue with his deep knowledge and understanding for the way my house was likely piped. He seemed to have great tools that helped him do an exceptional job. His pricing was very reasonable. Would highly recommend Paul's service to anyone in need of plumbing repairs or replacement. I also asked him about a recurring plumbing issue we have in our 50 year old house, and he proposed a very creative solution that I hadn't thought of. But he didn't push the project to be done by him, and let me know he'd be open to do it when we are ready. Will definitely call him back when we do out next plumbing project.

We, unfortunately, had another plumbing issue. Like the previous plumbers (Taylor and Anthony)…read moreWill was skilled, professional, friendly and customer oriented. He also provided information regarding what we have to do in the future regarding another matter. As always, we were very pleased with A-fordable.

Called for 24 service and operator informed me that they do not have 24 hours service even though…read moreit's on their ad.

Not Closed..... 586 933-7075 There was a problem with…read morevoicemail that went on for a while, without him knowing..... still servicing Warren and Eastside area

The Best plumbing business you'll ever find. They are HIGHLY recommended from the city department…read moreof water so I called them and I'm so glad I did. They all treated my home as if it were their home. I couldn't believe the fantastic job they did. My neighbors even asked me for their card! I will ONLY call them IF there is ever another problem.