Great response time after initial request for a quote. Customer service on phone was very polite and everyone was professional throughout the whole process. The tech that changed my garbage disposal was on time, followed all COVID safety protocols, was very nice and he had paper covers on his shoes for entering my house. He was very efficient and also patient with all my questions. Also, he gave great advice on how to keep my disposal unit running it's best. Great business and now my new "go-to" for all my plumbing needs! read more

Nelson Brothers - new garbage Disposal unit they installed - Plumbing Near Me - Royal Oak, Michigan

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the tech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered. read more

I called them to get estimate on new water heater. The sales person came next day and did a look around and said we did not need tankless (uneconomic and no real need) and quoted a power vent gas heater without giving a model number or manufacturer name. I refused to e-sign till they specified in the quote the make and mode. I called them and the salesman told me they use Lochinvar and it would be the 50000 btu model. I look at the quote and it clearly said 40000 btu (no make or model)so I called and left a voicemail asking them to require with make and model on the quote. no response Till now read more

Creith did an excellent job of removing a sink and toilet, and then installing new ones. He is a great problem-solver, who does quality work. JK read more

Professional and courteous. As one would expect, Nelson Bros. was able to come on the same day and fixed my issue(s). I've used NB in the past, and will always be my 1st call for plumbing needs. read more

Bob M. Provides Exceptional service! Used the in-line link at 750am. Was able to Schedule a same day appointment for 12-4pm to have drain snaked. Bob arrived at 1130. He was polite, Professional, funny ( I needed the laugh!) and friendly. He figured out right away what needed to be done and was done and cleaned up in less than 45 minutes. Well done! read more

What a wonderful start to my day. Brendan Kohne arrived (few minutes early) and did a magnificent job in solving our clogged drain system. He was thorough in analyzing the problem and then clearing the drains. As a customer with Nelson Bros for over 16 years, I am patting myself on the back (smile) for choosing to remain with your company. Brendan did a wonderful job. I had looked at all the ads out there. But, I am so pleased to realize that he and the techs who have come out previously, have provided topnotch service and represent the best in plumbing care. Thanks to you all! read more

Nelson Brothers has been our go-to plumbing service provider for many years. In a field where fly-by-night operators can be found in abundance, it is a relief to know that Nelson Bros. can be relied upon to provide responsive and quality service at a relatively reasonable price. We have used them for everything from minor plumbing repair to installation of new equipment. In all cases, we have generally been satisfied. In one case, when we found fault with the work after the service person left, they came back and fixed the problem promptly. This earned our recommendation. read more

Cain is an excellent plumber and very hard worker. We have a condo with many steps and he really worked hard to install two new Gerber toilets. Would definitely recommend Cain and Nelson Brothers! read more

Did a great job I needed a new dryer hooked up price was decent compared to others that wanted to replace the whole gas line which do not need to be replaced and over charge. I plan to use their service in a couple of weeks. read more

Chris is very knowledgeable at his job. Very nice personality and is the one I want for service. Has a bad experience a few yrs ago with personnel not doing the correct job and I still payed for it. Never again without Chris read more

Whenever I have a plumbing problem, I call Nelson Brothers. Big or small, they show up on time & do a great job. Trevor Carey was just here for a toilet fix. He was prompt, so nice, explained everything and fixed the toilet. I highly recommend Nelson Brothers. read more

Arrived as scheduled. Worked quickly. Unfortunately, due to obstruction, was unable to clear blockage.

Trevor is great and took his time making sure everything was done correctly for my shower. Would recommend him to anyone who has plumbing needs in their home. Price was fair and as quoted so no surprises when it came time to settle up. read more

Today we had a kitchen sink replaced with faucet. It all started because we tried to unclog the drain ourselves. Decided to replace rather than fix. Best decision of the year so far! Thank you to Jonathan for doing a great job in a timely manner. read more

Johnathan did a great job and cleaned up the space afterward. Nelson bros. Accommodated a change in service which was greatly appreciated.

I've had Nelson Brothers work at my house for several different plumbing problems. It's always been a great experience booking an appointment and having a tech work on the issue in my house. Everyone there does a great job of communicating with the customer and solving the issue at a fair price. read more

Everything went like clockwork. Here at scheduled time, had required materials. Work quality, excellent, done in a timely manner. I will be using Nelson Bros in the future. read more

Ed got the job done and was very informative as always. In a previous visit, he had run a camera out -- that told us what kind of shape our line is in. We have him back every six months to make sure there are not roots blocking the line. read more

Cain was very knowledgeable and efficient at fixing my issues. I wouldn't not hesitate to use his services again.

Nelson Brothers arrived promptly as they always do. Cane the technician was very knowledgeable and did the work in a timely matter and clean up was fantastic. read more

Cain arrived during the designated time window & repaired our toilet quickly & efficiently. Will certainly continue to use Nelson Bros for our plumbing needs. read more

Jeremy was very nice. I had a back flow test done on my sprinkler system He turned water on did the test and was nice enough to turn off the water and drain the system for me since I don't use the sprinkler. read more

Replaced my outside faucet, but I assumed the parts needed for the job would be in the van and not requiring to go to the hardware store to get what was needed. Still happy with the work and will call them in the future if needed. read more

Brendon did a great job. Friendly and professional. Explained my options for sewer maintenance. Completely cleared the roots from sewer and took away the debris. Have used Nelson Brothers for other Issues and always total satisfaction. read more

Ed and Derick was very efficient and arrived promptly. With a history of experiences under Eds belt, he was able to come to a conclusion that my situation wasn't exactly what I had expected. It saved us both time. I will use this company in the future. read more

In my opinion, 'Rick' (I believe that is his name) was a dishonest worker who not only charged me an exhorbitant service charge for coming out to a Detroit address (which was never mentioned on the phone or stated on their website), but he didn't stop the leak and created an additional problem with my kitchen faucet. I didn't have him come back because I was told that they would have to charge another service charge. I did find another plumbing company that determined that the leak was coming from the sink bowl and he also replaced the faucet (fixing the problem created by the Nelson Bros. 'alleged' plumber). If I had the time I would sue Nelson Bros. for the money that I unfortunately paid the guy representing their company. I just hope he is no longer working with them because he is a lawsuit waiting to happen. BEWARE: Do not use any company that will charge a service charge to come to your home, unless they tell you upfront prior to scheduling an appointment - especially if it is just charged for coming to Detroit. I own property in a nice, respectable, neighborhood so I deeply resent the insinuation about doing business in Detroit! read more

Awesome service, especially in times of crisis! They're very knowledgeable and have great prices. We've had Nelson Brothers come out multiple times for various issues in our rental house. We had an issue where our garbage disposal was leaking when we first moved in. They did some investigating and found out that a connector piece was dislodged by the force of the disposal turning on. They put on a stronger piece and resealed it. We haven't had an issue with it since. Another issue was with our dishwasher. We ordered a new one but because it was so far away from the sink, Home Depot couldn't hook it up. We called Nelson Brothers up and they came out and shimmied the tubing hook up behind the cabinets and through the drawer to get it to hook up properly. It's a crazy set up, but they made it work. Another issue was where the garbage disposal entirely stopped working. The blade came off and went down the pipes. They came by and replaced the entire thing and let us tested. It worked perfectly on the first try. Another issue, which is hopefully our last, was our hot water tank stopped working. We couldn't reignite it and when they came over and somehow found a way to reignite it, the flame wouldn't stay lit. They came back the following day and replaced the igniter and valve and it started working again. Mind you, this issue was during the COVID 19 chaos, and they were very professional and wore protective gear when entering our home. We definitely appreciate the expert service we get from Nelson Brothers! read more

Always excellent service! Thank you Jesse for quick effective and friendly service yesterday!

Be very wary of this business. We haven't done business with them directly but they almost cost us tens of thousands of dollars in repairs by what appears to be extreme levels of incompetence or worse, unethical conduct. They haven't explained to us how they messed up this bad which makes me question their credibility. We had an offer accepted to purchase a home. We got the sewer camera inspection done through a different company and the video showed a shift right before the line met the main and what appeared to be a belly in the line for 30 ft. Our agent suggested we request the homeowners to get the line snaked and camera'd again by hiring a licensed plumber. The sellers chose Nelson bros. and this is where things started to go awry. Ed Durby from Nelson was the sellers inspector who snaked and then camera'd the line. His video was no different after the snake and while his report indicated a shift, he made no mention that this was a problem and made it sound like it wasn't a big deal at all. The homeowner used this report with such iron-will to insist this was just an imperfection. I tried to get a hold of Ed at Nelson bros. but their office recommended I speak to Rick who was impossible to get a hold of, so I left him a couple of voicemails. I reached out to several plumbers around southeast Michigan with the video and every single one of them alerted me that it needs a repair and a few provided me estimates in the range of $20-30k. I finally did speak to Rick but he was in a rush, barely spoke for more than a couple of mins. He mentioned that he was going to survey the property on his drive back home and provide an estimate the next day. I have not heard back from this guy since, even though I tried calling and leaving VMs the next day. I continued calling several other plumbers the next day and every single one of them voiced their concern in unison while the homeowner was convinced that this was not a problem because their plumber said so. I was being urged by the homeowner to make a decision or that they were going to re-list their home. The sellers then notified us that I can expect a call from Nelson soon as we requested an extension of the inspection contingency. I kept wondering how impossible it was, for me to get Rick on the phone while the homeowners were somehow getting special treatment. I waited several minutes but no one called me, the homeowners then provided me with an extension to talk to Jeremy from Nelson. I tried calling this extension, but again, no one answered so I left another voicemail yet again. This was getting crazy by now. Minutes later, Jeremy calls me and when I asked about the verdict of their sewer scope, he insisted Ed had 35 years of experience and that he was the best in the state of Michigan. Jeremy also mentioned how he wouldn't personally do anything if it was his home which baffled me. All the plumbers had to make their analysis based on the same video and yet, I have one conflicting opinion which was from Nelson who happened to be the ones that took the video. When I asked if he saw the video, he mentioned he did not and I insisted he did while he was on the phone with me. To his credit, Jeremy immediately admitted that the video does not align with the report. He said he was going to check with his tech to ensure the video was the correct one. I told him that their video and the one from my inspector showed the shift at the same length and the belly for the same length in the same region. He mentioned he would investigate this matter and call me back in a few mins. He did call me back minutes later and apologized profusely for denying there was a problem without watching the video. He mentioned how he made the homeowner aware of the problem and that his general manager was heading over to provide them with an estimate for a repair that was needed. He also mentioned he would call me the next day with the official estimate and with feedback on how they messed up so badly. He did provide a rough estimate of $22k. This updated verdict and rough estimate was now in line with every other plumber I called. I recorded these two calls as this whole thing was a horrible experience. I called back the next day and while he did not have any further feedback or information, he insisted he should have something by midday. He left me a voicemail by the end of the day where he did a complete 180 again and mentioned how there was flow and how it did not need an immediate fix and how they want to step away altogether from this huge mess they created. When I called him and asked if he had any explanation for this mix up, he told me that I'd have to wait until after the long weekend to get feedback. This is where they lost their credibility. Our deal fell through as the homeowner is still in denial. We were almost robbed of tens of thousands of dollars. read more

Shady! Rude and disrespectful. Not trustworthy. The dispatcher convinced me of hydro jetting the sewer pipe. When completed, Their plumber said an expandable snake would have had the same result at half the cost. read more

This is the second time Nelson Bros has done work at my house & again had great service, James went above & beyond to do a great job fixing a leak in my bathroom, checking out my water heater concern, & repairing my kitchen faucet which took some extra effort. Great & honest company, you can't do better than Nelson Bros Plumbing. read more

Highly recommend! We had our basement backed up on a Friday. It was tough to get someone that would come out and fix it. Nelson Brothers was recommended by another plumber. JONATHAN came out at 7pm! He snaked the clean out area (a place that previously had not been done) He was professional, competent and thorough. Plus the price was very reasonable for an after hours call and they gave us a 30 day warranty. We had a super storm several days later, and did a ton of laundry - all good!!! Highly recommend! read more

$195.00 for a 10 minute service call. That's way out of my league. I won't be using Nelson Brothers again. read more

I had a drain issue I needed fixed in my house. I had another plumber out to my house and he didn't fix it. Nelson Bros. gave me same day service when I called. The tech called and let me know his ETA. The problem was diagnosed and the repair was verified. I got a 30 day warranty on the job. I considered the price reasonable. Based on my experience I would recommend them. read more

I do like them, but too expensive. During covid they came to change as broken stopper on one of my bathrooms. With all the delivery delays they couldn't find a stopper of normal size without changing the entire faucet. They did the job but I paid a premium just for that... read more

Nelson Brothers - Before - Plumbing Near Me - Royal Oak, Michigan

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A few months ago, I had the valve to my dishwasher fix but after a couple of uses, my dishwasher was leaking water into my basement. I had them come out to make sure it wasn't anything that they did. Come to find out it was another issues and charged me the service fee for 10 minutes of work. Overall they're quality of work is good but they do not care about customer service. I'm unsure if I will use them again. read more

You know, I've been a customer of Nelson Brothers for a couple of decades. I had a really unsatisfactory experience with them yesterday, however, which has removed them from my call list. It took a week to get an appointment to have a toilet fixed. Okay: things are busy. I get it. My tenant took a day off work to be home. I got a text that the plumber was a no-show. When I got back home there was a call on my phone: plumber assumed because I didn't answer that no one was home. Could I please reschedule? Bummer: tenant lost a day's work. I called to reschedule and was told that until I submitted a valid credit card, the appointment would not be booked. I'm sorry: not gonna happen. I understand that you are trying to protect your business, but you are way outside of normal business practices. Because of that you have permanently lost my business. read more

I highly recommend Nelson Brothers for great service at a fair price. We have had them work on various issues at our home and in all cases, the work was professionally done, and area left clean. read more

It's the worst service I ever seen not even answering the phone I found the company on google search then I called comp number Machine answered and nothing after that and they hung up on me with out talking to me read more